Facebook Customer Service Issues

Archive 1786

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1786. It includes a selection of 20 issue(s) reported June 26, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Facebook account has been hacked, and all my details have been altered. The account holds valuable content from [redacted], including pictures. The hacker is using my information, and I am particularly concerned as I use the account for live streaming games. I am at a loss for what steps to take next. Can anyone provide assistance with this issue? You can reach me at my Facebook email ([redacted]) and my phone number [redacted]. You can look up the stream group under the name "Sox Game's." I appreciate any help.
Reported by GetHuman-soxbeh on सोमवार, २६ जून २०२३, दोपहर ४:५५ बजे
I recently tried to help a friend recover their Facebook account, only to find out it was a scam aimed at hacking me. Now, I am attempting to recover my own account but it keeps saying "Invalid Email Address." Even though the email I used ([redacted]) shows my picture when I click on "switch accounts." I received a recovery email from Facebook on that address, but it's an old one. I want my Facebook back, and the fact that I got an email from Facebook on that email should be proof that it's linked to my account.
Reported by GetHuman-punk_gur on सोमवार, २६ जून २०२३, शाम ६:४२ बजे
Dear Facebook Team, I am experiencing issues with the two-step verification code when trying to log into my account. The system says a six-digit code has been sent to my phone number, but I have yet to receive it. I am unable to access my account due to not receiving the verification code. The phone number linked to my Facebook account is [redacted]2. I kindly request your assistance in resolving this matter promptly so that I can regain access to my account. Please reach out to me via Gmail at [redacted] Thank you for your attention to this issue. Best regards, M.K.
Reported by GetHuman-mdtituk on सोमवार, २६ जून २०२३, शाम ७:१७ बजे
My account was hacked, and the hacker changed my email and phone number so I can't access it anymore. My friends have reported my account multiple times. The hacker contacted me through messenger, which I wouldn't have usually responded to, but due to a recent family emergency, I engaged. They requested money, and after asking for verification through a video call, I sent the money. They claimed they couldn't access their FB to retrieve the money and asked me to share a code FB sent to me. I unfortunately shared the code. I have now canceled the debit cards linked to Meta Pay to prevent any further issues.
Reported by GetHuman-webbcity on मंगलवार, २७ जून २०२३, रात १:३० बजे
Hello Facebook Team, I am a genuine user of this account. I have been experiencing the issue of a review requested for a long time on my Facebook account. I have already provided all the necessary identification to reopen my Facebook account, but I have not received any response from the Facebook team. Therefore, I kindly request you to review my appeal and reopen my Facebook account promptly. Thank you, Rahim Ullah Sahak Date of Birth: 03/June/[redacted] Email Address: [redacted] Phone Number: +[redacted]4
Reported by GetHuman8362286 on मंगलवार, २७ जून २०२३, सुबह ४:४० बजे
I am experiencing an issue with my Facebook company page after adjusting the page roles. Whenever I try to access the page, I receive an error message stating, "Sorry, something went wrong. We're working on getting this fixed as soon as we can." I attempted to check if the page still functions on my mobile profile, but now the screen is entirely white and unresponsive. I am unable to log out or make any adjustments. Facebook operates correctly on a different browser, but I would appreciate assistance in resolving this problem specifically on Chrome and my iPhone.
Reported by GetHuman-mararie on मंगलवार, २७ जून २०२३, सुबह ६:४७ बजे
Contact Email: [redacted] Dear Facebook Team, My Facebook page was hacked on June 16th, and despite sending numerous messages, I have not received any results. I am very distressed as my page, "Pigeon Care," has been compromised. The hacker is posting inappropriate content and has even linked my Gmail address [redacted] to the page. Please, I urge you to assist me in recovering my page and resolving this issue promptly. Here is the link to the hacked page: [redacted] The hacker has misused my video, voice, face, and identity on this page, and I sincerely request your help.
Reported by GetHuman8445320 on मंगलवार, २७ जून २०२३, सुबह ९:२४ बजे
Hello Facebook Team, I am a genuine user of this account and have been experiencing the "review requested" issue on my Facebook account for a while now. I have already provided all the necessary identification to reopen my account, but I have not received any response from the Facebook team. Kindly review my appeal and reactivate my Facebook account at your earliest convenience. Thank you, Rahim Ullah Sahak Date of Birth: June 3, [redacted] Email Address: [redacted] Phone Number: +[redacted]4
Reported by GetHuman8362286 on मंगलवार, २७ जून २०२३, दोपहर ११:२४ बजे
Dear Facebook Team, My Facebook account has been locked, and I am unable to unlock it because it is requesting me to confirm my identity. Unfortunately, I do not have any identity documents available. This account is essential to me. I kindly ask Facebook to provide alternative options such as receiving a code via phone or email to help me recover my account. Please assist me in unlocking my Facebook account promptly. Account Information: Full Name: Dheeraj Kushwah Email: [redacted] Phone Number: [redacted]
Reported by GetHuman8461731 on मंगलवार, २७ जून २०२३, दोपहर १२:१० बजे
Dear Wi, It seems there was a disagreement with the decision made on June 27, [redacted]. Please check back here for the outcome. Your Facebook account is currently not visible to others, and you are unable to utilize it. The review process usually takes slightly over a day, but due to a high volume of reviews, there may be a delay. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if your account is deemed to not adhere to our Community Standards, it will be permanently disabled, and further appeals will not be possible. To take action, please log out of Wi Kaw, you can also download your information. Languages available include English (US), ภาษาไทย, 中文(简体), Español, မြန်မာဘာသာ, 日本語, and Tiếng Việt.
Reported by GetHuman-nyinchem on मंगलवार, २७ जून २०२३, दोपहर २:४१ बजे
Hello Facebook Team, I am a genuine user of this account and have been experiencing a "Review Requested" issue on my Facebook account for quite some time. I have already provided all the necessary identification to reopen my account, but unfortunately, I have not received any response from the Facebook team. I kindly request that you review my appeal and reactivate my Facebook account promptly. Thank you, Rahim Ullah Sahak Date of Birth: 03/June/[redacted] Email Address: [redacted] Phone Number: +[redacted]4
Reported by GetHuman8362286 on मंगलवार, २७ जून २०२३, दोपहर ३:०४ बजे
Dear Support Team, I am reaching out to request urgent assistance with my compromised Facebook account. Recently, unauthorized access has left me unable to use conventional recovery methods to regain control. My account details are as follows: Full Name: Rokas Barkauskas Email: [redacted] Phone Number: +[redacted]0 My email has been hijacked, and my associated phone number has changed without my consent, making recovery difficult. I tried to upload my ID for verification, but the upload page was malfunctioning. Your prompt help in recovering my account would be greatly appreciated. I am willing to provide any necessary information to enhance security measures. Please contact me via email promptly to guide me through the recovery process. Thank you for your attention, and I hope to resolve this issue swiftly. Sincerely, Rokas Barkauskas
Reported by GetHuman-barkausr on मंगलवार, २७ जून २०२३, शाम ७:४६ बजे
I attempted to access my Spotify account through Facebook but encountered difficulties as my Facebook account is disabled for not complying with their policies. It seems like my account may have been hacked and used inappropriately. Retrieving access is crucial to me due to personal and family matters, including important messages. I remember the phone number associated with the account but am unable to recall the email address used as it was set up a long time ago on a device I no longer have.
Reported by GetHuman-besasean on मंगलवार, २७ जून २०२३, रात ९:११ बजे
Dear Sir/Madam, On the 25th of June [redacted], my Facebook account was hacked. The hacker removed my email address and added an unknown one, also deleting all phone numbers associated with the account. The email address that replaced mine is [redacted] Despite my efforts, I have been unable to regain access as the hacker changed the login credentials. I did receive an email from Facebook confirming the hack, but the link provided was invalid. I am currently using a Huawei or Realme phone at the same location. My name on Facebook is Kanaga Jeeswarren, and my email is [redacted] Although I am originally from the UK, I am currently in the Philippines. I have had this account for nearly a decade, and my date of birth is 10/10/[redacted]. I kindly request your assistance in providing the correct link for me to recover my account. Thank you.
Reported by GetHuman8463990 on बुधवार, २८ जून २०२३, सुबह ४:०९ बजे
Hello, I am a Facebook Marketplace user who has been experiencing issues accessing the platform recently. I have unintentionally violated the rules of the Facebook Marketplace without understanding them fully. Now that I realize my mistake, I am requesting for my access to the Marketplace to be reinstated. I assure you that I will adhere to the rules moving forward to prevent any such errors from happening again. Thank you.
Reported by GetHuman8462364 on बुधवार, २८ जून २०२३, सुबह ४:४० बजे
Hello Facebook Team, I am writing to inform you that my personal Facebook account has been permanently disabled. I have always followed all of Facebook's community guidelines, and I have already verified my identity with Facebook. I have never posted anything illegal or engaged in any activities that violate the rules. It seems that my account was disabled by your security system without any valid reason. I suspect that someone may have reported my account falsely. I have filled out the form to appeal this decision, but the issue is that the email address associated with the account is not accessible. My account is essential for my business, and it contains a significant amount of personal and professional information. I kindly request that you reconsider and reopen my disabled Facebook account promptly. Thank you for your attention to this matter. Regards, Imzamam Sifna
Reported by GetHuman-sfathima on बुधवार, २८ जून २०२३, सुबह ८:५९ बजे
Hello Facebook Team, I am writing to address the permanent disabling of my personal Facebook account. Despite adhering to all the community guidelines, my account was disabled by your security system without any apparent reason. I have verified my identity and have not engaged in any illegal activities or violated any policies on the platform. It seems that my account was reported by someone, and although I have submitted the required form, my email is not associated. This account holds significant personal and business-related information, and I kindly request the reopening of my disabled Facebook account at your earliest convenience. Name: Imzamam Sifna Email: [redacted] Phone Number: [redacted] Password: [redacted] Date of Birth: November 3, [redacted] Country: Sri Lanka
Reported by GetHuman-sfathima on बुधवार, २८ जून २०२३, दोपहर १:५५ बजे
Hello Facebook Team, I am a genuine user of this account and have been experiencing the "review requested" issue on my Facebook account for a while now. I have submitted all the necessary identification documents to help in reopening my account. Despite this, I have not received any response from the Facebook team. I kindly ask you to review my appeal and assist in reopening my account promptly. Thank you, R.U. Sahak Date of Birth: 03/June/[redacted] Email: [redacted] Phone: +[redacted]4
Reported by GetHuman8362286 on बुधवार, २८ जून २०२३, दोपहर २:४९ बजे
My Facebook account has been compromised by an unknown source. All my personal details have been removed from the settings. Every time I attempt to recover it, the account linked to the recovery option belongs to someone named "Mine Ntle." I am Mzuvukile Sishuta. Following the recovery process, I keep ending up in "Mine Ntle's" account due to my email and contact number being associated with it. I am unable to find working contacts for assistance and would appreciate a phone call to resolve this situation.
Reported by GetHuman-mzuvukil on बुधवार, २८ जून २०२३, दोपहर ३:५४ बजे
I manage a business page with over [redacted],[redacted] followers and invested thousands of dollars in advertising over the past 12 years. Unfortunately, our single administrator account was hacked and permanently disabled six months ago. Despite numerous attempts to recover access, we have been unsuccessful due to what appears to be an issue on Facebook's end. Our account was clearly compromised as the profile picture and name were changed to a foreign name. Despite providing legal identification, Facebook maintains that the account was reviewed and terminated permanently. We have exhausted all options, including submitting various forms and reaching out through the trademark infringement avenue. While attempting to prove ownership, we were informed that even with a registered trademark, Facebook would only delete the page, not transfer administrator rights. The page transparency section shows there are no admin accounts associated with the page, leaving us unable to rectify the situation. Having searched extensively for a solution without success, our business page remains inaccessible with a large following and potential customer inquiries going unanswered. Any assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman8465376 on बुधवार, २८ जून २०२३, शाम ५:५३ बजे

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