Facebook Customer Service Issues

Archive 1778

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1778. It includes a selection of 20 issue(s) reported June 8, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I am a genuine user of this account. Regrettably, your security system mistakenly disabled my personal Facebook account citing a violation of Facebook Community Standards. However, I have provided all the necessary identification to support my appeal for the reactivation of my account. I am hopeful that you will review my appeal promptly and reinstate my account at the earliest convenience. Thank you, Facebook Team! ❣️ Name: MD Rayhan Tarek Contact: [redacted] Password: [redacted] Email: [redacted]
Reported by GetHuman8420419 on четверг, 8 июня 2023 г., 19:45
My Facebook Page has Disappeared! When I opened the Facebook app on my iPhone13, a page popped up requesting my username and password. After entering the correct details, a message appeared saying PAGE CAN'T BE FOUND. I'm Jeffrey Hawkins, with the FB User Name [redacted], and the password is swimmer1970. A friend searched for my account and confirmed it's missing although we were connected on FB. I'm unsure if it was hacked or what happened. Though it wasn't extensive, it was my link to friends and family, with some cherished shared photos. Kindly contact me via email at [redacted] to assist me. Thank you!
Reported by GetHuman-jhawkpro on пятница, 9 июня 2023 г., 0:17
Hello, I'm having trouble accessing my Facebook Marketplace page. I can't send or receive messages from customers, nor can I post ads to sell anything. Facebook has been looking into this for three weeks, but there's been no progress. The message "exam in progress" has been showing since May 19, [redacted]. Your assistance in helping me regain access would be greatly appreciated.
Reported by GetHuman-svetvdes on пятница, 9 июня 2023 г., 0:47
Dear Facebook Team, I am experiencing an issue where I am unable to open my Facebook account. The message I received upon trying to access my account is as follows: "We have received your information. Please check your email for an update on your request and to find out what additional information we require from you. Your review can only be completed once this information is provided. For security reasons, you will not be able to access your Facebook account during this review process." I kindly request your assistance in resolving this matter. Your prompt attention to this matter would be greatly appreciated. Thank you.
Reported by GetHuman-ajaybany on пятница, 9 июня 2023 г., 6:14
Hello Respectful Facebook Team, I am reaching out regarding the recent restriction of my Facebook account page. I have not received a clear explanation for the Community Standards violations that led to this restriction. I want to emphasize that I have always followed Facebook's policies diligently and have been an active member of the platform for years without any issues. My primary use of Facebook is to connect with friends, family, and followers, and to share content responsibly. The sudden restriction has affected my ability to communicate and access valuable information and memories shared on the platform. I kindly request a review of my account with hopes of resolving any possible misunderstandings. I am eager to continue using Facebook responsibly and appreciate your prompt attention to this matter. Thank you for your assistance. Warm regards, Usman Z.
Reported by GetHuman-rightris on пятница, 9 июня 2023 г., 7:49
Dear Sir, my personal Facebook account was disabled without any reason. I do not post any illegal activities and always follow Facebook community guidelines. I use my real name, pictures, and phone number on my personal account. Someone reported my account without any basis. I have stored personal data on it, and I am unable to log in now. I kindly request your assistance in recovering my email ID, which is [redacted], with the password Rahul@[redacted].
Reported by GetHuman8397368 on пятница, 9 июня 2023 г., 8:40
My account, Mr. Khatib & Dar Al Riyadh for Secondary Education, has been hacked. I am unable to reset the password as the email has been changed. I submitted a picture of my ID, but it was rejected because the account name is Mr. Khatib, not the grandfather's name listed on the ID & the family name is well known. The phone number used to create the account is [redacted][redacted]. You can verify this by contacting or sending a message. The email associated with the account is [redacted]; you can verify it by sending an email. I also ran advertisements from my page using Visa and Visa is in my possession.
Reported by GetHuman-daralre on пятница, 9 июня 2023 г., 10:58
I believe my Facebook account has been compromised by someone in Vietnam, although I reside in Pakistan. The hacker has not only altered my email address but also my recovery email address, rendering me unable to access my Facebook account. Despite reaching out to Facebook's help center thrice, I haven't received a response regarding this matter. The email address used to breach my Facebook account is [redacted] I discovered this address in an email from Facebook notifying me about its addition to my account. I kindly request your assistance in recovering my Facebook account.
Reported by GetHuman8422028 on пятница, 9 июня 2023 г., 14:45
My email was hacked, and the hacker changed my email and password on my Facebook. I've submitted my ID to Facebook for verification. I've regained access to my email, but Facebook hasn't sent me the login instructions post-ID approval. Despite no phone support, I keep checking my inbox for the email from Facebook. I'm eager to regain access to my Facebook account. Any guidance is appreciated.
Reported by GetHuman8422072 on пятница, 9 июня 2023 г., 15:08
Hello! My Facebook account has been hacked, and I am unable to recover it. I have tried everything from Facebook help pages, but nothing seems to work. Even creating a second account has failed. I've been trying to get help from a real person for 3 weeks without success. I have sent numerous emails to Facebook services, but they never replied to assist me with my issue. It is crucial for me to recover my Facebook/Messenger account as I use it to communicate with some of my clients. It's essential for me to receive help from a person as I am in an unusual situation. I don't have a cell phone, tablet, or webcam, but only my home computer. Could someone please reach out to me to help me with this problem? I urgently need your assistance.
Reported by GetHuman8423086 on пятница, 9 июня 2023 г., 21:57
I am experiencing an issue with my Facebook account. I had enabled two-factor authentication with the Authenticator app for access codes. However, I recently reset my phone, resulting in the deletion of the app. Facebook is now asking for a confirmation code from the app which I can no longer access. To resolve this, I would like the confirmation code to be sent to the Gmail account associated with my Facebook profile, which I can access. I am unable to prove ownership of the account to Facebook, but I do have the phone number linked to the account as well. I kindly request assistance from the Facebook support team to resolve this matter promptly. Thank you.
Reported by GetHuman8423252 on пятница, 9 июня 2023 г., 23:37
My Facebook page was hacked, email changed, and password reset. After recovering my original email address by submitting a copy of my license, I was initially rejected but managed to receive a code to change the password. I successfully changed the password; however, now I'm unable to log in. Every time I try, I get stuck in an endless loop between the confirmation code screen and a DB pending screen. I need help to reset my account as this issue persists, I cannot move past this loop. I have only one account. Please assist in resolving this matter.
Reported by GetHuman-millsa on суббота, 10 июня 2023 г., 0:17
Hello, I have been unsuccessful in uploading my ID card multiple times on my account, LiliaHe. I am not sure why this issue is occurring. I suspect that adding many friends when I first logged in may have led to a restriction, and I apologize for any inconvenience caused. I use this account for company recruitment and it is my first time using Facebook. I kindly request another opportunity to correct this. I assure you that I will adhere to all the rules of the Facebook community in the future. Thank you and best wishes for a happy life~
Reported by GetHuman8423449 on суббота, 10 июня 2023 г., 2:29
Hello, I am seeking assistance as my personal Facebook account was disabled [redacted] days ago, and then permanently disabled. I adhered to the Facebook community guidelines and did not engage in any inappropriate behavior on my account. The account contains important personal data such as family pictures. I kindly request the Facebook team to recover my personal account as it is significant to me. Thank you. Name: John Britto Full Name on Facebook: John Britto jmj jmj Email Address: [redacted]
Reported by GetHuman-jmjgalax on суббота, 10 июня 2023 г., 8:13
Dear Sir, My personal Facebook account was disabled [redacted] days ago, and recently, it was permanently disabled. I assure you that I have always followed the Facebook Community Guidelines and have not engaged in any wrongful activities on my official account. I have not posted any illegal or inappropriate content on my account where I store valuable personal data including family pictures. I kindly request your assistance in recovering my personal Facebook account, as it holds significant importance to me. Thank you, John Britto (John Britto jmj jmj)
Reported by GetHuman-jmjgalax on суббота, 10 июня 2023 г., 9:13
Dear Sir, My personal Facebook account was disabled [redacted] days ago, and recently it was permanently disabled despite following all the community guidelines. This account is where I store valuable family pictures and other personal data. I assure you that I have not engaged in any illegal or inappropriate activities on this official account. It is crucial to me that I recover my account as it holds significant importance. Thank you, Facebook Team Personal Information: - Name: John Britto - Full Name on Facebook: John Britto JMJ JMJ - Email: [redacted] - Password: aleena3484 Address: John Britto Y S/O Vincent Kkelipillathoppil Sakthikulangara. P. O Kollam Kerala
Reported by GetHuman-jmjgalax on суббота, 10 июня 2023 г., 9:17
When I logged into Facebook recently, I was prompted with a message indicating my session had expired. Initially, I attempted to sign in but received an error stating my password was incorrect. Doubtful, I waited until I could access my laptop to confirm my password. To my surprise, it was accurate; however, a notification informed me that my password had been changed two hours prior. Furthermore, I noticed that both my mobile number and email were no longer associated with my account, instead linked to an unfamiliar account. I proceeded to submit my national ID to Facebook and was able to regain access to my account. Despite this, when trying to reset my password, I encountered an error message. Upon making another attempt, I received a notification stating that I had exceeded the number of login attempts permitted and to try again later.
Reported by GetHuman-hazemash on суббота, 10 июня 2023 г., 11:13
Dear Facebook Team, Subject: My monetization page was rejected without explanation! Dear sirs, my page was being monetized, but I suddenly received a notification that my monetization was rejected. I checked everything on my page and found no issues. I believe I have not made any mistakes, so I am unsure why my monetization has been rejected. I kindly request you to review my page and resolve this matter. I will patiently await your response. Please inform me if there are any errors in my page. Thank you, Facebook Team. Profile Link: [redacted] Country: Bangladesh Registered Email: [redacted]
Reported by GetHuman-ayandelw on суббота, 10 июня 2023 г., 14:50
Dear Facebook Support Team, I hope this message reaches you well. I am writing to address the recent unpublished status of my Nakshatra Astrology Services - Vishal Baviskar Facebook page. I have been notified that my page is under review for a potential violation of Facebook Community Standards. However, I am confident that all content shared on my page complies with these guidelines. I have always respected Facebook's community standards and maintained a safe online environment on my page. I assure you that I have not posted any harmful or offensive content. I request a thorough review of the decision to unpublish my page and would appreciate a detailed explanation for this action. I also kindly ask for an expedited review process to minimize any inconvenience caused by the temporary unavailability of my page. I understand the high volume of appeals Facebook receives and value your efforts in upholding community standards. I am hopeful that upon review, you will see that my page has followed all guidelines. I am ready to provide any additional information or assistance needed to resolve this matter promptly. Thank you for your attention. I am eager for a swift resolution and the reinstatement of my Facebook page.
Reported by GetHuman-vishaljb on воскресенье, 11 июня 2023 г., 8:34
My computer was infected by a virus, leading to my Facebook account being hacked. The hacker changed both the email and password. Despite submitting forms and sending my ID to Facebook, they said it wasn't sufficient to prove ownership. The person who accessed my account seems to be from Vietnam, which is far from where I live in South America. I tried logging in from a device and email I've used before, to no avail. Clicking on the email notification about the password change didn't help either. The support from Facebook has been unhelpful, merely suggesting that I log in with my new password. I'm at a loss for what to do next.
Reported by GetHuman-dogysd on воскресенье, 11 июня 2023 г., 17:52

Help me with my Facebook issue

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