Facebook Customer Service Issues

Archive 1776

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1776. It includes a selection of 20 issue(s) reported June 3, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Terms, My Facebook account was disabled on May 20th, and I'm unable to request a review because it prompts me that my email address is invalid. This issue is troublesome for me because my Facebook profile serves as the sole admin for my pages and ad account. There is an active ad running, but now I cannot make any changes, view insights, or manage my page. Additionally, my Facebook account holds many precious memories for me, and I truly wish to recover it. I kindly ask for your assistance in resolving this matter. Thank you.
Reported by GetHuman-jainnara on суббота, 3 июня 2023 г., 8:24
I'm having trouble accessing my Facebook account. Someone changed my password, and when I try to recover it, the code from my email doesn't work. I no longer have access to my phone number linked to the account. I've tried various recovery methods, but it's even harder because my valid identification card is not being accepted. I followed all the steps and requirements, but it seems the hacker has blocked my access. 😭🙏
Reported by GetHuman-jidhelm on суббота, 3 июня 2023 г., 9:02
Dear support team, my personal Twitter account has been suspended inexplicably. I have always adhered to the community guidelines and did not engage in any illicit activities. I utilized my real information including my name, photos, and phone number on my Twitter account as it is a personal one. I suspect that someone might have reported my account falsely. I am unable to access my account where I have stored personal data. Kindly assist me in recovering my Twitter account.
Reported by GetHuman8407686 on суббота, 3 июня 2023 г., 9:24
Hello. I am the administrator of the group "Cheap Flights Online from Major Airlines and Agencies." Recently, we've had issues adding new members to the group, and I am unable to access the settings panel to set up advertisements. Additionally, a second administrator, user G.G., has appeared. I kindly request assistance in investigating what has occurred. I am the group's creator and wish to continue its development, but I do not have access to the settings and control panel, whether from my phone or browser. I have attached screenshots for reference. Thank you in advance.
Reported by GetHuman8407948 on суббота, 3 июня 2023 г., 13:05
Hello, I hope you're well. I've had my personal Facebook account since [redacted], and it's very important to me. The disabled account's email is [redacted] When I tried to appeal, I got a notification saying there is no Facebook account linked to that email. I provided my second email instead. On May 20th, I was notified that my account was disabled due to unauthorized access. Regrettably, I overlooked the notification. I'm unsure what the person did with my account to breach policies leading to its disablement. I humbly request Facebook for one final opportunity to restore my account, which holds significance as many of my friends and clients are on it. I am willing to provide any additional information required. Eagerly waiting for your prompt response.
Reported by GetHuman-haseebiq on суббота, 3 июня 2023 г., 14:47
Hello Sir, My personal Facebook account has been permanently disabled, even though I followed all Facebook community guidelines and confirmed my identity. I have not posted any illegal content on my account and all my personal data is stored there. The security system disabled my account without any valid reason, possibly due to someone reporting it. I submitted my official documents to the Facebook team two days ago but have not received any response from them. I kindly request you to reopen my disabled Facebook account as soon as possible. Thank you. Savith
Reported by GetHuman-veerayas on суббота, 3 июня 2023 г., 15:44
Hello, I'm Dora S. I wanted to share that my account has been compromised today. While attempting to log in with my usual email ([redacted]) and Croatian phone number (+[redacted] 95 [redacted]), I found myself locked out and directed to an unfamiliar account. Despite my actual account (Dora Slišković | Facebook) being active, all attempts to recover it using my phone number have failed as my password was changed on 3rd June at 6:00 am. The recovery email address provided is unknown to me. Despite having double authentication, I received no alerts. I have two linked email addresses, one being [redacted] Your prompt assistance in resolving this situation would be greatly appreciated as this intrusion into my personal data is concerning.
Reported by GetHuman-doraslis on суббота, 3 июня 2023 г., 17:57
Yesterday, when trying to log in to my Facebook account, my password was denied. I also noticed that the username and profile picture had been changed. My email is linked to this account, but not my phone number. I attempted to reset my password but encountered another issue. The hacker activated two-step verification, blocking my access. I followed Facebook's hacking procedure, submitted my ID, but Facebook doesn't recognize it as the name was altered. I am unsure what to do; I want the account deleted, and my email disassociated from it. Please help me.
Reported by GetHuman-cheryne on воскресенье, 4 июня 2023 г., 2:36
Dear Community, I am Yash Vipul Shrivardhankar, a 13-year-old Facebook user known as Yash Aaradhya. My account, operated from [redacted] with the mobile number +[redacted]36, was recently hacked on 29/05/[redacted]. While the hacker changed my personal details, my username remains the same. Due to this breach, I have been unable to access my account. I kindly ask for assistance in recovering my Facebook profile. Thank you for your help. Best regards, Yash V. S.
Reported by GetHuman8409249 on воскресенье, 4 июня 2023 г., 4:46
My sincere apologies for the inconvenience experienced when my authentic Facebook and Instagram accounts were hacked and subsequently disabled. I kindly request your assistance in resolving this matter as both accounts are crucial to me. I can assure you that no inappropriate content has been posted on either platform. Despite this, the security systems have deactivated my accounts. I implore you to review my Facebook and Instagram accounts to verify their legitimacy and reactivate them promptly. Account Information: - Name: Samir Tigga - Instagram: samir.tigga.[redacted] - Phone Number: [redacted] - Email: [redacted] Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-samirtig on понедельник, 5 июня 2023 г., 8:08
My account was compromised when I noticed unauthorized access on 1/06/[redacted]. I was suddenly logged out of Facebook on all my devices, and a new account named "chinhngu123123" was linked to my Instagram through an unknown email address "[redacted]". The account was accessed from Frankfurt, Germany, while I live in Australia and haven't been to Germany since [redacted]. A phone number I previously used is still linked to the account, potentially compromising it. Despite trying the account recovery process, including submitting my ID, I haven't had success. My friends noticed they were unfriended though my profile picture remains. Any help is appreciated.
Reported by GetHuman-niniszim on понедельник, 5 июня 2023 г., 9:42
My account got hacked, and a different email ([redacted]) is now linked to my Facebook with two-factor authentication that I didn't set up. Despite my attempts, I haven't been able to recover my account. I never associated a phone number with my Facebook. I would appreciate it if the email ([redacted]) and any associated phone numbers could be removed. I am eager to regain access to my account. My Facebook name is (darl chuks pardon).
Reported by GetHuman-getgodde on понедельник, 5 июня 2023 г., 11:28
My mother encountered an unusual login issue with Facebook. Typically, the app logs her in automatically, but this time she was prompted to input her password, which was deemed incorrect. When attempting to reset her password, she was instructed to verify her identity via phone number. However, the only account linked to her phone number was an old, unused Facebook account. Similarly, searching by email yielded the same unused account. Both accounts pop up when searched by name, but when she selected her active account, the email shown for verification was unfamiliar and inaccessible. This situation has raised concerns about a possible hack. Is it possible to recover her account, or should she create a new one?
Reported by GetHuman8411523 on понедельник, 5 июня 2023 г., 13:22
Subject: Assistance Needed with Locked and Hacked Facebook Accounts Greetings, I am writing to request your help with my locked and hacked Facebook accounts. I have been using Facebook for a significant amount of time with two accounts, one named (احمد هاني) and the other (Ahmed Hani). Both accounts contain my authentic information and are essential to me. I adhere to Facebook's guidelines and hope for a prompt resolution to this issue. Thank you for your attention and assistance. Best regards, [Initials]
Reported by GetHuman8411545 on понедельник, 5 июня 2023 г., 13:30
Subject: Assistance Needed with Locked Account Hello, I am reaching out to request assistance with unlocking my Facebook account, which I have been using for quite some time under the name "Ahmed H.". This account holds my authentic information and is significant to me. I strive to adhere to Facebook's guidelines and would appreciate a prompt resolution to this matter. Thank you for your prompt attention to this issue. Sincerely, Hani Email: [redacted]
Reported by GetHuman8411545 on понедельник, 5 июня 2023 г., 13:40
Hello, I recently completed an ebook on "Dementia" and I'm wondering whether it would be acceptable to feature the book's cover on my personal Facebook profile. I intend to share it exclusively with people on my Friends list and not on my public Facebook page. Is it permissible to promote my ebook in this manner without violating any advertising regulations? I've been informed that it is allowed, but I'd like to confirm this beforehand to avoid any potential issues. Along with displaying the book's cover, I plan to inform my friends that they can provide me with their email addresses via private message if they are interested in obtaining a copy. Any insights or guidance on this matter would be highly valued. Thank you and best wishes!
Reported by GetHuman-wapatton on понедельник, 5 июня 2023 г., 13:54
I have discovered multiple Facebook accounts linked to my phone number. I encountered this issue when trying to change my phone number and was subsequently locked out. Due to my phone being hacked, I took significant precautions, including closing my bank account, replacing credit cards, switching internet providers, and scheduling an appointment with the Apple Store. I request that these accounts be permanently deleted, as I am willing to forgo any previous content. I will cooperate and provide necessary information upon receiving an email response. Thank you for your assistance. - Heather R. If needed, you can reach me at [redacted]
Reported by GetHuman8412235 on понедельник, 5 июня 2023 г., 17:12
I am facing the same issue where I receive an error message stating that the two-factor authentication method using the code generator is no longer supported. Facebook prompts me to enter a recovery code to access my account. Despite changing my password, I encounter this error specifically when I click on a notification email regarding being tagged or mentioned on Facebook using my iPhone. Interestingly, I do not experience this problem when using a computer.
Reported by GetHuman8412949 on понедельник, 5 июня 2023 г., 21:21
I came across a puppy scam group on Facebook and inquired about adopting a puppy. The representative, Annita Williams, asked for a $[redacted] deposit, which I paid via PayPal. Later, she requested an additional $[redacted] for vet bills, which I reluctantly paid. A last-minute demand for $[redacted] for a special cage and then $75 for transportation fees and papers arose, to which I refused. When I suggested a video call, she declined every time. She insisted on the extra payment before transporting the puppy. I stood my ground and asked for a refund. Upon refusal, I threatened to report the incident to the authorities. She claimed the money was already spent and ceased communication when I persisted in seeking a refund.
Reported by GetHuman8413111 on понедельник, 5 июня 2023 г., 22:38
I am having trouble verifying my account to contact a seller regarding a product I inquired about. When prompted to enter my phone number to receive a verification code, I never receive the code despite ensuring that notifications are enabled and not blocked on Google or my primary cell phone provider. I suspect my account has been compromised. I attempted to remove my current and old phone numbers ([redacted] & [redacted]), but I keep getting redirected back to entering my phone number to receive a code that I never get. I am a seller with active listings, and this issue is affecting my ability to conduct business. Any assistance would be greatly appreciated. - Seam Obrien
Reported by GetHuman8413215 on понедельник, 5 июня 2023 г., 23:36

Help me with my Facebook issue

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