Facebook Customer Service Issues

Archive 1774

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1774. It includes a selection of 20 issue(s) reported May 30, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Sir, My personal Facebook account has been disabled without any explanation. I have not engaged in any illegal activities on my account and always adhered to Facebook's community guidelines by using my real name, pictures, and phone number. This account holds a lot of my personal data, and now I am unable to log in. I believe someone reported my account falsely. I kindly request your assistance in recovering my account. Email: [redacted] Username: Munna Paswan Date of Birth: 03/10/[redacted] There is an issue with this email as it shows "pending confirmation" on Facebook. I urge the Facebook team leader to look into this and verify my email promptly.
Reported by GetHuman8396766 on Tuesday, May 30, 2023 1:54 AM
I believe my Facebook account has been hacked, and I am unable to access it. I am seeking assistance with retrieving my Facebook password. The issue is that I cannot request an OTP from Facebook as I require a security code from the Google Authentication App, which I am unable to receive. Unfortunately, this information was not backed up and is now lost. Although two-factor authentication is activated in my Facebook security settings, I am currently unable to log in to disable it. Any help would be greatly appreciated. Email: [redacted]
Reported by GetHuman8389935 on Tuesday, May 30, 2023 2:47 AM
My Facebook page is showing up in a foreign language, possibly Spanish, which is causing trouble. Despite trying to reset and download a new version, it keeps defaulting to the wrong language. I'm frustrated and considering creating a new account to resolve it, but I don't want to lose my friends. I suspect my account may be corrupted. Can you suggest a solution to reset my Facebook back to English US?
Reported by GetHuman8396972 on Tuesday, May 30, 2023 5:34 AM
Dear Sir, On the 19th of May [redacted], my personal Facebook account was either disabled or hacked. I kindly request your assistance in recovering my account. If I fail to submit a review request, my account will be permanently disabled. I assure you that I have followed all of Facebook's community guidelines and have not engaged in any wrongdoings on my official Facebook account. I have refrained from posting any illegal or explicit content on my account and have stored valuable personal data such as family pictures. Your prompt help in restoring my account would be greatly appreciated as it holds significant importance to me. Thank you, [Initials]
Reported by GetHuman-achuamal on Tuesday, May 30, 2023 6:28 AM
Subject: Urgent Appeal for Disabled Facebook Account Dear Sir, My personal Facebook account was disabled or hacked within a day's time. With only 24 hours left before it is permanently disabled, I want to emphasize that I have abided by all Facebook community guidelines. I have never engaged in any illegal or inappropriate activities on my account. This is my official account where I store personal data, including family pictures and other important information. I kindly request your assistance in recovering my account as it holds significant importance to me. Thank you, [redacted]
Reported by GetHuman-achuamal on Tuesday, May 30, 2023 8:40 AM
Hello Team Facebook, I deactivated my Facebook account to take a break, but accidentally ended up deleting it. Now, I'd like to recover it since I forgot to log in within the 29-day window for reactivation. I have all the necessary information, including my email and phone number. Can you assist me in restoring my account, please? Thank you.
Reported by GetHuman-nodarkh on Tuesday, May 30, 2023 9:11 AM
As a charitable trust, we are facing a challenge with our Facebook page. A prior volunteer departed under unhappy circumstances, leading to a situation where the director of the trust thought they had admin rights on the page but were actually only a manager. This resulted in the previous admin removing their access, leaving us with no admin privileges. Regrettably, the ex-volunteer who caused this problem is no longer reachable to resolve the situation. I have already dedicated a significant amount of time, approximately 1.5 days, trying to find a resolution on Facebook but haven't found any guidance specific to our dilemma. Can anyone provide assistance or insight on how we can regain control of our page?
Reported by GetHuman8397206 on Tuesday, May 30, 2023 9:26 AM
Suhail, आपके अकाउंट को लॉक कर दिया गया है। हमने आपके अकाउंट में असामान्य एक्टिविटी देखी है, इसे सुरक्षित रखने के लिए आपका अकाउंट लॉक किया गया है। यह उस तारीख तक लॉक रहेगा, जिसे आपको उससे संबंधित जानकारी है। आपकी सुरक्षा के लिए, हमने आपकी प्रोफ़ाइल को अन्य लोगों से छुपा दिया है और आप अपने अकाउंट का इस्तेमाल नहीं कर सकते हैं। कृपया उस डिवाइस का उपयोग करें, जिससे आपने पहले भी लॉग इन किया था, ताकि हम आपके अकाउंट को फिर से खोल सकें। धन्यवाद।
Reported by GetHuman8397059 on Tuesday, May 30, 2023 10:20 AM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of community standards. I have provided all the necessary identification to support my appeal. Please review my case and reinstate my account promptly. Thank you, Facebook Team. Best regards, Innocent JP
Reported by GetHuman-jpsaab on Tuesday, May 30, 2023 11:07 AM
I am feeling very distressed because my and my father's Facebook accounts have been hacked, and the hacker is now blackmailing us for money. In addition to that, explicit content has been posted on my father's account with inappropriate language. I urgently need Facebook's assistance to disable both accounts to prevent further blackmail and harassment.
Reported by GetHuman8397387 on Tuesday, May 30, 2023 11:53 AM
Dear Facebook Team, I am a genuine user of this account, and my personal Facebook account was mistakenly disabled by your security system. My account was disabled for supposedly violating Facebook community standards, but I have provided all the necessary identification to prove my authenticity. I kindly request that you review my appeal promptly and reopen my Facebook account. Thank you for your attention to this matter. Best regards, Muhammad Ramzan
Reported by GetHuman8397818 on Tuesday, May 30, 2023 2:50 PM
My Facebook account was hacked, and my credit card information was stolen. Facebook and my credit card company alerted me to the breach. The hackers triggered the account's disablement by Facebook and set up two-factor authentication. They also created an account using my work phone number with an unknown email and password, making it impossible for me to remove it. Unfortunately, I mistakenly created a new account to contact Facebook but forgot the password. My main objectives are to recover my original personal account and access my business account, which was linked to my personal account without separate login information. Despite trying various solutions in the help center, I have not been successful, and the process seems to be circular. I have screenshots showing the dead-end of each attempted remedy.
Reported by GetHuman8397857 on Tuesday, May 30, 2023 3:06 PM
I'm having trouble accessing my Facebook account. It keeps getting blocked when I try to post something that isn't against the rules and has nothing to do with offending anyone. I am not against refugees. I am 60 years old, so I don't understand why my account is being blocked. It's frustrating to see what others are posting without consequences. It's embarrassing and unfair.
Reported by GetHuman8397999 on Tuesday, May 30, 2023 3:53 PM
I am receiving "suggested for you" posts on my account, sometimes appearing every other post. These posts do not align with my interests and values. Despite being told that they are only intended for those above 18, as a conservative Christian, I still find them offensive. Some suggestions are more suitable, but I would like to stop them from taking up my Facebook feed. Often, my friends also share this content with me, resulting in duplicate suggestions. This issue is making me contemplate leaving Facebook altogether. I find it exhausting to manually "unfollow" these suggestions one by one. How can I block these types of recommendations to improve my experience on the platform?
Reported by GetHuman8398142 on Tuesday, May 30, 2023 4:38 PM
Dear Facebook Team, I am a genuine user of this account, and your security system mistakenly disabled my personal Facebook account for violating community standards. I have provided all the necessary identification to appeal for the reopening of my account. Kindly review my appeal and reactivate my Facebook account promptly. Thank you, Facebook Team ❤️ Full name: Innøçêñt JP Email: [redacted] Phone Number: [redacted]
Reported by GetHuman-jpsaab on Tuesday, May 30, 2023 5:04 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification information to prove my authenticity. I kindly request you to review my appeal promptly and reactivate my account. Thank you. Facebook name: শামীম হোসাইন Gmail: [redacted] Date of Birth: June 2, [redacted]
Reported by GetHuman-shamimho on Tuesday, May 30, 2023 8:03 PM
I purchased a new iPhone 14 yesterday and while exploring it, I accidentally locked my email account. I managed to unlock it on my computer but couldn't do the same on my phone. The representative kept me on the phone until 1:00 a.m. last night, resulting in only 3 hours of sleep, and the issue still remains unsolved as they kept sending incorrect codes. If this matter is not resolved promptly today, I will have to consider canceling. This situation is truly frustrating.
Reported by GetHuman8399046 on Tuesday, May 30, 2023 10:12 PM
Two days ago, I noticed that a strange email account was added to my Facebook profile under the name Camenati Cameron. This user then changed the password and removed my email from the account, preventing me from regaining access. Unfortunately, the help center was unable to assist me as my email was removed from the account entirely. I would greatly appreciate any help you could offer in resolving this issue. Thank you for any assistance you can provide.
Reported by GetHuman8399501 on Wednesday, May 31, 2023 4:37 AM
Hello, I am Jon Dwain Anderson, and I would like to know who reported my post and why it was flagged on Facebook. Please provide a detailed list of the offending posts, the specific violations they incurred, and the individuals who reported them. As a private company, Facebook must respect the Constitutional rights of all Americans. Given that platforms like Facebook, TikTok, Twitter, and YouTube may have ex-FBI personnel overseeing content moderation, I request an email outlining the specifics of any violations, including who reported them and from which departments. Kindly advise me on whether I should submit an audit form or a Freedom of Information Act (FOIA) request for this information. For instance, if a post depicting Joe Biden with a child (both covered) holding a stick does not breach any rules, it should be considered as potential evidence related to Hunter Biden's laptop. Failure to act on such content could implicate Facebook in violating laws like Title 18 USC Section [redacted] and potentially Title 18 USC Section [redacted] for misprision of treason. Thank you for your attention to this matter.
Reported by GetHuman8399550 on Wednesday, May 31, 2023 5:16 AM
Dear Facebook Support, I need help regaining access to my Facebook account because I can't log in using my email anymore. I believe my account may have been compromised and the email settings changed. I've attempted to reset my password but haven't had any luck. Can you assist me in recovering my account promptly? I am willing to provide any necessary information to confirm my identity. Thank you for your assistance. Best regards, James T.
Reported by GetHuman-jamesedr on Wednesday, May 31, 2023 6:45 AM

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