Facebook Customer Service Issues

Archive 1770

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1770. It includes a selection of 20 issue(s) reported May 20, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am seeking help with recovering my account as I have forgotten my password and I am unsure if I have been blocked for entering it too quickly. The phone number linked to my account is outdated and despite trying to reach the current owner of the number, I have had no luck. The old number is [redacted]. My name was originally Billy Partypants but was changed to Billy Partpants for reasons unknown to me, which might be causing issues with logging in. My email associated with the account is [redacted] I can provide previous passwords, details of my recent messages, items I was selling, or any other necessary information. I used a password log-in app and have not manually typed the password in recently. I last accessed the account from this desktop computer, but I will switch computers soon. Any assistance in recovering my account is greatly appreciated. Thank you for your help.
Reported by GetHuman-fishpanc on السبت ٢٠ مايو ٢٠٢٣ ٢١:٥٠
Dear Facebook Team, I am reaching out regarding the recent restriction placed on my Facebook account. The restrictions were implemented without any clear explanation, leaving me baffled. I want to confirm that I have always complied with Facebook's rules and regulations diligently. I have actively participated in the Facebook community for many years and have upheld the platform's standards faithfully. I have never partaken in any activities that could harm other users, indulge in spamming, or violate any guidelines of the platform. My main use of Facebook is to stay connected with my friends, family, and followers while sharing content with my audience. Throughout my time on the platform, I have ensured to avoid any behaviors that could be perceived as spam or abuse, prioritizing compliance with community standards. The abrupt disabling of my account has significantly impacted my ability to stay in touch with loved ones and access valuable shared memories and information. I kindly ask for a review of my account and reconsideration of the imposed restrictions. I am eager to resolve any misunderstandings or errors to continue using Facebook responsibly and respectfully. Thank you for your prompt attention to this matter, and I await your response. Best regards, Ali U. H.
Reported by GetHuman-aliulhas on الأحد ٢١ مايو ٢٠٢٣ ٠٢:٥٥
Subject: Appeal for Disabled Facebook Account To Whom It May Concern, I am reaching out to request a review of my disabled Facebook account. The recent deactivation of my account has left me puzzled as I have not received a clear explanation for this action. I want to emphasize that I have always followed Facebook's guidelines diligently and have not engaged in any behavior that violates their policies. I have been an active member of the Facebook community for many years and have consistently respected and adhered to the platform's rules. My primary use of Facebook is to connect with friends, family, and followers, as well as to share content responsibly with my audience. I have always strived to maintain a positive presence on the platform and have never participated in any spam-related or abusive activities. Losing access to my account has made it difficult for me to stay in touch with my loved ones and has caused me to lose valuable personal data and memories. I kindly urge you to reassess the situation and reconsider your decision to disable my account. I am willing to cooperate to address any misunderstandings or errors promptly and ensure that I can continue using Facebook in a manner that complies with the community standards. I appreciate your attention to this matter and eagerly await your response. Best regards, A.U. Hassan
Reported by GetHuman8378787 on الأحد ٢١ مايو ٢٠٢٣ ٠٢:٥٦
Yesterday, I received some strange emails. The first one was a recovery code and password request from Facebook, despite not initiating it. Later, I got a notification about an unauthorized login from Vietnam. When I tried to log in, I found my Facebook account disabled, redirecting me to Instagram to reset the password. Although my Instagram is accessible, the disabled Facebook account prevents me from accessing my business page connected to it. This business page is crucial as most of my customers reach me through Messenger for work. I am unable to switch accounts or communicate with clients now due to this issue. Any assistance would be appreciated.
Reported by GetHuman-trezy on الأحد ٢١ مايو ٢٠٢٣ ٠٣:٠٤
Dear Facebook Team, I am writing in response to the notice I received about an earnings restriction on my Facebook page due to concerns regarding the originality of the video content. I would like to clarify that all the videos posted on my page are original and created by me or my team. I believe that my page is not in violation of Facebook's policies as I have not uploaded any videos from other creators. I recognize the importance of complying with Facebook's policies and appreciate the opportunity to address this issue. I am willing to provide evidence to support my claim that the content on my page is original and does not infringe on any copyrights. I kindly request that you review this matter and remove the earnings restriction notice from my page. I am committed to following Facebook's policies going forward. Thank you for your attention to this matter, and please feel free to reach out if you need any further information from me. Sincerely, [Chilly B.]
Reported by GetHuman-arifzarg on الأحد ٢١ مايو ٢٠٢٣ ٠٦:١٩
Hello, my Facebook account has been hacked. When I try to log in, it shows me that the password is incorrect and has been changed. I've also tried the "forgot password" option, but the hacker has even changed the phone number and email associated with the account. This has left me completely locked out. I am sending my identity to prove that I am the real owner of this account. Please take necessary actions. My account link is [redacted]. - Akash Mahali
Reported by GetHuman-addumaha on الأحد ٢١ مايو ٢٠٢٣ ٠٧:٢٢
I need help with my Facebook account. I recently violated some of Facebook's rules and my account got disabled. I've been trying to receive a verification email from Facebook to resolve this issue, but I haven't received any emails with the code. I am unsure why my account was suspended. Here's what happened: I had a personal account with the maximum number of business pages allowed. To create a new business page, I made a new profile initially with the same name (later I requested a name change to match my business page). I was attempting to increase my business page's followers by adding many friends to my personal page and then inviting them to like my business page. I am ready to take any necessary steps to resolve this, but currently, I am completely locked out of my account.
Reported by GetHuman8375994 on الأحد ٢١ مايو ٢٠٢٣ ٠٨:٠٧
Dear Facebook Team, My Facebook account got locked due to an issue with confirming my identity. Unfortunately, I am unable to provide any confirmation details. Please assist me in unlocking my account or provide alternative options like receiving a code via email or phone number. This account holds significant importance as it is linked to my other social platforms. Your help in unlocking my Facebook account is greatly appreciated. Thank you.
Reported by GetHuman8379059 on الأحد ٢١ مايو ٢٠٢٣ ٠٩:٠١
I am upset about being restricted on Facebook without any valid reason. The Facebook system's inconsistency is frustrating, impacting my experience. Despite following community guidelines, I have been facing restrictions for days due to system errors. I urge Facebook to enhance its system to resolve this issue promptly. This situation has shaken my trust in Facebook, and I hope this does not happen again. Thank you.
Reported by GetHuman-devidasw on الأحد ٢١ مايو ٢٠٢٣ ١٠:٣٤
It appears that my account has been compromised. Upon clicking on the FB app, a message indicated I was trying to share inappropriate content, redirecting me to an unfamiliar page. After deleting the app to reset it, it's still displaying an unknown account and prompting verification. The recovery process requires an old email address that I haven't used in years and can't access. I need assistance in updating the recovery information to a different email address.
Reported by GetHuman-paulfenn on الأحد ٢١ مايو ٢٠٢٣ ١٣:٣٢
My Facebook account, the only one I've ever had, was hacked last Thursday. The hacker changed the associated email and phone number. When I tried to recover the account, I got stuck needing to input the old phone number, which I can't do as it has been changed. The hacker is soliciting money on Messenger and posting about fake job opportunities. Friends and family have reported this, but no action has been taken. Can anyone assist me with this issue?
Reported by GetHuman-glarkint on الإثنين ٢٢ مايو ٢٠٢٣ ٠٣:١٢
My Facebook account was hacked a week ago. The hacker changed my email, phone number, and password, making it impossible for me to recover with two-factor authentication. They're using it to ask my friends for money through messenger and posting fake job ads, requesting Google play cards for payment. I need my account back as it holds all my memories and photos.
Reported by GetHuman-glarkint on الإثنين ٢٢ مايو ٢٠٢٣ ٠٣:١٧
I've had this Facebook account since the beginning. Last Thursday, it was hacked. The hacker changed the email and phone number and is asking for money to return it. They are even reaching out to my friends asking for money. I've reported all this to Facebook. I want my account back to save my photos and memories, then I plan to close it because my reputation is at stake.
Reported by GetHuman-glarkint on الإثنين ٢٢ مايو ٢٠٢٣ ١٤:٢١
My account was hacked, and the hacker changed all my details, including my phone number and email address. I'm unable to recover my account because the hacker replaced my contact information with theirs. Despite selecting "it's not me" when prompted by Facebook, no action was taken except for being logged in through Google Chrome briefly. When I attempted to update my phone number and email, I was asked for the password, which the hacker changed. Email: [redacted] Phone number: [redacted]7
Reported by GetHuman-mabdels on الإثنين ٢٢ مايو ٢٠٢٣ ١٤:٣٥
Hello, My account was hacked, and the hacker changed my mobile and email address. I reached out to support, provided my ID for verification (karma O'Neil), and received a password reset email indicating that my email was reconnected to my account. Despite this, I am unable to log in. I may need another verification code, as it seems my email is still not linked to my account, as I cannot locate it using my email or phone number. I am concerned about the security of my personal Facebook account. Can you assist me, please? Warm regards, Renata K. Email: [email redacted]
Reported by GetHuman-kucynr on الإثنين ٢٢ مايو ٢٠٢٣ ١٥:٠٨
Subject: Appeal for Facebook Account Review Dear Facebook Appeals Team, I am writing to appeal the recent decision to disable my Facebook account, which I believe was done in error. I request a thorough review to reinstate my account's functionality. Account Details: - Username: Mohammad Owais - Mobile Number: +[redacted]73 Explanation: I have been an active and compliant Facebook user for years, following all community standards. I was surprised by my account's sudden disabling without explanation, as I have not breached any terms of service. Actions Taken: I have reviewed the Community Standards and my account activity, finding no policy violations. I value privacy and refrain from inappropriate behavior. Request: I ask for a swift review of my account to restore full functionality promptly for personal and professional use. Thank you for your attention and commitment to fairness in this matter. Sincerely, Mohammad Owais
Reported by GetHuman8381592 on الإثنين ٢٢ مايو ٢٠٢٣ ١٧:٣٦
Dear Facebook Team, I am experiencing an issue with my account related to a problem with the community standards review request before my account gets disabled. Please assist me in resolving this problem. Here is the link to the issue: [redacted] Thank you to whoever can help me. Facebook Account: Tyronne Mikko Facebook Email: [redacted]
Reported by GetHuman8381678 on الإثنين ٢٢ مايو ٢٠٢٣ ١٩:٤٦
Dear Facebook Team, I am seeking assistance with fixing issues on my Facebook account related to a review request regarding community standards. If my posts or comments are found to not comply with the standards, my account will remain disabled. People are currently checking my posts and comments for security purposes, and I have been informed that my account cannot be used on Facebook. I have [redacted] days left to request a review before my account is permanently disabled. I am also experiencing problems logging in. Facebook Account: Tyronne Mikko Gmail Account: [redacted] I would greatly appreciate your help in resolving these issues. Thank you, and may blessings be upon the Facebook team. Muchas gracias.
Reported by GetHuman8381678 on الثلاثاء ٢٣ مايو ٢٠٢٣ ٠٠:٥٧
Hello, I would like to bring to your attention that my Facebook account has been mistakenly disabled due to my child using it to share some private photos that do not meet Facebook's community standards. I apologize for this error. I am a genuine user and have submitted my government-issued ID card displaying my name, date of birth, and photo. Kindly review the information and reactivate my account at your earliest convenience. Thank you, Khan
Reported by GetHuman8382819 on الثلاثاء ٢٣ مايو ٢٠٢٣ ٠٧:٠٣
My business account on Facebook has been compromised, and I am unable to regain access to it. Despite being the rightful owner and having full ownership of the business registered on Companies House in the UK, I cannot locate my business page on my personal profile. I have not interacted with the account since January. Unfortunately, my attempts to contact a human representative at Facebook or Meta have been unsuccessful as I have only encountered automated responses. Engaging with a human support person would greatly aid in resolving this issue. Ryan E. [redacted] My business page: WeAreRGM [redacted] WeAreRGM (RGM Production LTD) on Companies House: [redacted]
Reported by GetHuman-wearergm on الثلاثاء ٢٣ مايو ٢٠٢٣ ٠٩:٠١

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