Facebook Customer Service Issues

Archive 1769

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1769. It includes a selection of 20 issue(s) reported May 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook Team, I am a genuine user of this account and have been experiencing the "review requested" issue on my Facebook account for quite some time. I have already submitted all necessary identification to verify my account, but unfortunately, I have not received any response from the Facebook team. I kindly request you to review my appeal promptly and reopen my account at your earliest convenience. Thank you, R.U. Sahak Date of Birth: June 3, [redacted] Email: [redacted] Phone: +[redacted]4
Reported by GetHuman8362286 on vendredi 19 mai 2023 06:02
Sono esterrefatto dalla vostra mancanza di professionalità. Un account dal Vietnam ha rubato il mio profilo, cambiando email e telefono senza lasciare traccia nei vostri database. Non sono riuscito a recuperare i miei dati entro le 24 ore nonostante i vari tentativi. Mi è stato richiesto la password precedente, che però non ha funzionato. La mancanza di un contatto telefonico per assistenza è assurda in questa situazione di truffa, dove il truffatore e voi proprietari siete in possesso dei miei dati.
Reported by GetHuman-cascior on vendredi 19 mai 2023 07:32
I need assistance with recovering my personal Facebook account which was hijacked recently. Previously, it was my sole account until I created a separate one for business on the 10th of this month. I have used Facebook since [redacted] without encountering any issues like being in 'Facebook jail.' My account is vital for staying connected with family, friends, managing my store's business page, and participating in online business groups. On the 10th, someone scammed me for information, gaining full access to my account. I possess various identification documents but am unsure which is required by Facebook for account recovery. Despite emailing Facebook and attempting the support center, I have not received any assistance. I desire to retrieve my account which may have been deleted. I have evidence of the hijack time, the person's phone number, and IP address they used during the takeover. Besides, my main Instagram account was also compromised. I seek help in reclaiming what is rightfully mine and addressing this issue promptly.
Reported by GetHuman-rosedurr on vendredi 19 mai 2023 07:33
Sir, someone has hacked my Facebook account, changed the password, and replaced my mobile number. I need to log in with my old account details, including the same password and mobile number. When I try to access Facebook, it opens a different account, not my original one. The OTP is going to the hacker's mobile, so I am unable to recover my account. Kindly assist me with this issue. Thank you.
Reported by GetHuman8375088 on vendredi 19 mai 2023 07:55
To Whom It May Concern, Hello, my name is Yueyu Lin, and I am a regular user of Facebook Marketplace. I have generally been satisfied with the services on Facebook, but I recently encountered a disappointing situation. I sold my new camera (Canon EOS R8 + 24-50 MM) on the marketplace. A user from the UK with the name Kirsty L. contacted me expressing interest in buying my camera. Initially, everything seemed normal with her profile, so I proceeded with the transaction. However, several issues arose: 1. She claimed to have transferred the money and asked me to wait, but later made excuses about a bank error. 2. Despite my requests for transaction details, she failed to provide any concrete information and instead sent a suspicious email from an unrecognized address. 3. I later discovered that her account had been hacked and used for scams. I urge Facebook to take action by permanently banning the account, removing all associated information, and compensating me for my financial loss due to their inaction in addressing such fraudulent users. I hope for a prompt response to prevent others from falling victim to similar scams. Thank you.
Reported by GetHuman-hhhclare on vendredi 19 mai 2023 10:13
Hello Facebook, I am requesting to add my phone number, [redacted], to my account or page. I need this number for messages or OTPs. I suspect a hacker has added their number, so please remove it. My account seems to be inaccessible on Facebook, and I would like to know why it was deleted. This account is significant to me as it holds years of my writing as I am a writer. Unfortunately, I didn't save my work elsewhere. To restore my account, kindly add my phone number [redacted] and email [redacted] to it. I would greatly appreciate your assistance in recovering my account.
Reported by GetHuman8363157 on vendredi 19 mai 2023 10:33
I am seeking a review for my disabled account on Facebook. I accidentally deactivated it and need assistance in recovering it. Please note that the review process is ongoing, and I am unable to delete my account while this is being resolved. You can reach me at [redacted] or SALAM [redacted], and my phone number is 0[redacted]8. Thank you for your help.
Reported by GetHuman-salamjj on vendredi 19 mai 2023 10:41
I am requesting a review of my account status on Facebook. My personal account was accidentally deactivated, and I need assistance in recovering it. Please contact me through my email at [redacted] or Salamjan@yah**.com. Thank you.
Reported by GetHuman-salamjj on vendredi 19 mai 2023 12:59
My Instagram account was recently hacked, leading to the creation of a new profile by the hacker who then linked it to my personal Facebook account. Due to this malicious activity, the hacker's account on Instagram was deactivated, and Facebook disabled my personal account citing "breaking community standards." Consequently, I am unable to regain access to my Facebook account despite numerous attempts. Every effort to appeal or seek a review from Facebook is unsuccessful due to the disabled status of my account. It is clear that this issue stems from the hacker's actions, and I am simply seeking assistance to regain control of my Facebook account.
Reported by GetHuman-kmccalle on vendredi 19 mai 2023 13:51
I received a notification that my new Facebook account has been suspended. I am unsure of the reason for this. Upon trying to reach out to Facebook for assistance, I was supposed to receive a code within a minute, but after waiting for quite some time and attempting multiple times, I never received the code. Instead, I got a message saying I attempted too many times and now have to wait 24 hours. I am perplexed as I did not engage in any inappropriate behavior, use foul language, or do anything wrong. Could you please provide clarification on this matter?
Reported by GetHuman-yobit on vendredi 19 mai 2023 16:04
Dear Facebook, I am experiencing an issue with your code generator as I keep receiving the same code multiple times, preventing me from accessing my accounts. Despite entering the code, I encounter a DB Pending error message. I would appreciate assistance with resolving this ongoing problem. You can reach me at [redacted] Thank you for your prompt attention to this matter. Sincerely, M. F.
Reported by GetHuman8374653 on vendredi 19 mai 2023 22:11
I'm currently unable to access my Facebook account as I no longer have the old phone number and email linked to it after switching phones. Despite my attempts to recover the email with no success, I've exhausted all possible passwords. I resorted to creating a new account but still try daily to log back into my old one to retrieve my precious photos from Iraq and my children's early pictures. The email associated with the account is hondacivicsi91[at]hotmail[dot]com with the name andre ordoyne. This account dates back to around 2[redacted]. I recall changing my password but unfortunately didn't keep a record of it during the phone switch. I've made multiple unsuccessful attempts to recover the email accounts, with no option available to set a new email or update my phone number. Another account linked to this one is under the email aordoyne[at]outlook[dot]com. The last known number used was [redacted].
Reported by GetHuman-andreord on samedi 20 mai 2023 04:06
Hello Facebook Team, I am writing to address the issue with my official Facebook account that has been mistakenly disabled. I kindly request your assistance in enabling my Facebook account as it holds significant importance for me. Despite my efforts, the account remains disabled. I am reaching out to seek help as I have encountered various issues and have not received adequate support through the feedback option. I kindly urge you to review my account details. Thank you, Ratan Roy Mobile: [redacted] Email: [redacted]
Reported by GetHuman8373298 on samedi 20 mai 2023 04:41
Hello Facebook Team, I am writing to inform you that my Facebook account has been locked due to an issue with confirming my identity. Unfortunately, I am unable to provide any verification details. Please assist me in unlocking my account. Alternatively, I would appreciate assistance in receiving a verification code via my phone number. This account is crucial to me as it is linked to my other social platforms. Your understanding and prompt assistance in unlocking my Facebook account would be greatly appreciated. Thank you. Account Details: Email: [redacted] Date of Birth: 9/11/[redacted] Username: Sachin Sharma Dancer Mobile Number: 87[redacted]5
Reported by GetHuman-vstanwar on samedi 20 mai 2023 05:51
Hello Facebook Team, I am experiencing issues with my Facebook account being locked due to an identity confirmation problem. I am unable to verify my identity and I am requesting assistance in unlocking my account. If possible, please provide me with the option to receive a code via my phone number. This account is vital to me as it is linked to my other social platforms, and I kindly ask for your understanding in unlocking it. Details of my Facebook account are as follows: - Email: [redacted] - Date of birth: 9/11/[redacted] - Username: Sachin Sharma Dancer - Model number: 87[redacted]5
Reported by GetHuman-vstanwar on samedi 20 mai 2023 05:52
Dear Facebook Team, I am having trouble with my locked Facebook account due to an issue with confirming my identity. I am unable to provide any verification information. Please assist me in unlocking my account or provide an option to receive a code via my phone number. This account is crucial to me as it is linked to my other social platforms. Your help in unlocking it would be greatly appreciated. Details of my Facebook account are as follows: Email: [redacted] Date of birth: 9/11/[redacted] Username: Sachin Sharma Dancer Model number: 85[redacted]2. [redacted]
Reported by GetHuman-vstanwar on samedi 20 mai 2023 05:54
On 4/11/23, my account was hacked, and the password was changed. A photo was tagged with my name and my ex-boyfriend's name from 42 years ago. There is only one person who could know his name. Despite trying to reset the password using the "forgot password" option, I have been unsuccessful. The received codes were entered multiple times, but each time they were marked as "invalid code." As I rarely use my personal Facebook page, I would like to have it shut down now.
Reported by GetHuman8377422 on samedi 20 mai 2023 10:56
I am in a difficult situation where my ex-wife has been posting negative content about individuals working with businesses I am associated with on Facebook. While many of these posts have been taken down after reporting, there is one remaining post targeting an innocent woman in a hurtful manner. This post is inappropriate, as it attacks her personally and not her business. I find it distressing to witness such behavior displayed on the pizzeria's Facebook page. I would appreciate any assistance in having this particular post removed promptly.
Reported by GetHuman8377953 on samedi 20 mai 2023 16:46
Dear Get Human, I kindly request your assistance in providing me with a live link to connect me with a Facebook technician to address my ongoing issue. My current attempts to resolve the matter on my own have been unsuccessful. Your help in this matter would be greatly appreciated. You can reach me at [redacted] I am looking to resolve the repeated code issue and gain access to my accounts. Following a previous hacking incident, my accounts have been compromised, potentially by individuals from Kenya or California. Thank you for your help.
Reported by GetHuman8377762 on samedi 20 mai 2023 18:24
Hello, my account has been hacked. My name is Khushi Verma. The email associated is [redacted]. My last password was ##muskan, and I last logged in July [redacted]. I was at my hostel and couldn't use Facebook. Now, when I'm trying to open my Facebook account, it's not working. Please suggest a way to access my account without using my old number, which I have forgotten. Sir, please help me in opening my account. Thank you.
Reported by GetHuman-aalbadis on samedi 20 mai 2023 20:05

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!