Facebook Customer Service Issues

My mom is experiencing a concerning issue with an ex-boyfriend who has created a fake Facebook profile impersonating her. The profile is spreading false information and unauthorized photos of her and her granddaughters, as well as offering sexual services to her friends. Despite our multiple reports, Facebook has not removed the profile, claiming it does not violate guidelines. The local police could not assist as Facebook is a U.S. company. My mom had to deactivate her real Facebook due to unwanted messages. She has been defamed in various groups and lost her job over false information shared with her employer. This situation is distressing, and we are unsure of the next steps. Any guidance would be appreciated. Thank you, Martin.

My Facebook account, registered under the name Steffen Krö, was compromised on 16.05.[redacted] at 6:20 PM German time. The perpetrator changed the password and removed my standard account email address. Since I hadn't linked a phone number, I'm completely locked out of my account. Unfortunately, the usual Facebook help links like facebook.com/hacked or facebook.com/identify are of no use to me as I can't provide the necessary information that was changed by the hacker. Despite reaching out to three different Facebook email addresses for help, I haven't received a response yet. I urgently need assistance from a Facebook employee to regain access or, if necessary, have the account blocked or deleted to prevent further damage. Your prompt attention to this matter is greatly appreciated. Sincerely, Steffen Krömker

I need help reporting that my Facebook and Messenger accounts have been hacked. I am unable to log in and have not received any information via email. When I try to reset my Facebook password, it prompts me to enter an access code sent to an email address I don't recognize (a**************[redacted]). This email is not mine. Even my phone number is not assisting in the login process. Please assist me in recovering my Facebook and Messenger accounts.

Hello, I am seeking assistance as an administrator to address an issue regarding sharing posts within the group. The group's creator granted me full administrative rights, but there seems to be a restriction preventing me from sharing posts as intended. Despite my permissions, I encounter an error message when attempting to share posts, stating, "There was a problem processing your request. Try again." I want to clarify that I am not restricted or banned from any groups where I wish to share posts. I kindly ask for guidance on resolving this matter so that I can fully utilize my administrative privileges, particularly the ability to share posts within the group. Your prompt assistance in resolving this matter is greatly appreciated. Best regards, Gabrielė U.

My Facebook account was hacked on October 11, [redacted], leading to unusual activity that violated the terms of service. The hackers accessed my Outlook mail and sent a recovery code without my knowledge. As a result, my account was disabled. Upon reviewing my data, I discovered login locations in Bellbrook, Ohio, and Somerville, Massachusetts, which may have been obscured by a VPN. Despite submitting my ID for verification and filing an appeal, my account was deemed "ineligible" for reactivation. The limited staffing due to the Coronavirus has made it challenging to get my account reviewed. I fear losing photos, memories, and my business page linked to my account of 12 years. Despite having 2-step verification, I received no warning before my account was permanently disabled. I have tried automated solutions on the Help Center to no avail and have only received automated responses to my emails. I desperately seek human support to address this issue and reactivate my account, which has now been disabled multiple times. My account details are as follows: - Account Name: Ahmed Khaled - Disabled Personal account email: [redacted] - Username: Ahmed Khaled - Profile: facebook.com/ahmedkattia28 I kindly request assistance from Facebook Meta to restore my account.

Soy la directora médica de la empresa y administro las redes sociales. He asignado mi cuenta personal para los anuncios, pero se restringió la tarjeta de pago. Esta restricción nos impide anunciar en Facebook y hacer pagos. Necesitamos anular esta restricción para poder continuar con nuestras propuestas de publicidad. Gracias.

I need help with recovering my disabled Facebook account in [redacted]. It got disabled, and I am unsure how to recover it. I don't have access to the email or phone number linked to the account. I'm looking for a solution to recover my disabled Facebook account as I really need it back.

I have been using my Facebook Gmail account for 6 to 7 years, but it has never connected to Gmail. Recently, I've been having trouble receiving the login codes sent to my Gmail. Even though Facebook is sending the codes to two contact numbers, one of which I no longer use, I am unable to receive the codes. This situation is causing me distress as I have important data on my Facebook account accumulated over the past six years. I would appreciate any assistance in resolving this issue, as I rely on this account for professional communication as a lawyer. Thank you in advance for your help.

Dear [Facebook Marketplace Support Team], I am reaching out for help with a problem I'm facing on Facebook Marketplace. I am encountering difficulties with buying and selling items on the platform, and I am unsure about the reasons behind this issue. I have thoroughly checked the guidelines and policies outlined by Facebook and am dedicated to complying with all the required rules and regulations to maintain a positive standing for my account. Kindly assist me in resolving this matter promptly. Thank you for addressing this concern. Regards, Jawad Ahmed

Hello, my personal Facebook account was disabled by mistake. This account is crucial for me to stay in touch with important friends and family members living in other countries. I believe this was an error as I have not violated any community guidelines. Please review my account and kindly restore it as soon as possible. Thank you. Account Details: Name - Ansar Mehmood, Phone Number - [redacted], Email - [redacted].

Hello, my name is Evgenia, and I'm from Minsk. I'm facing an issue where I'm unable to access my Facebook account. Recently, I had trouble with my Cash App not opening at all, leading me to uninstall the Code Generator App from my smartphone during that time. Subsequently, when the issue with Cash App was resolved, I realized that I needed a code for authorization on Facebook, but I couldn't generate one as I had deleted the Codes App. Upon trying to download a new Codes App, I found myself in a loop where it required a connection to Facebook, which in turn demanded a code I couldn't access. Even reinstalling the Facebook Mobile App didn't help as it kept giving errors when attempting to receive the code. Now, I've lost access to my Facebook account both on my desktop and the mobile app. This situation is critical for me since my account is crucial for my work, specifically for posting on social media using Business Meta Suite. I haven't linked my mobile phone to Facebook, relying solely on the Code Generator for two-factor authentication. I can verify my identity with documents, recall my login credentials, and even remember making money transfers from my account three years ago. I desperately need help to regain access to my account. Please assist me as soon as possible. I eagerly await your response. Best regards, Evgenia

My Facebook account was hacked, leading to the creation of a linked Instagram account that violated community standards and got disabled. Consequently, my Facebook account was disabled as well. I attempted to report the issue on Facebook and Instagram, but faced challenges. Facebook would not accept reports for an Instagram issue, and Instagram did not allow reporting since the fraudulent account was not mine. Even after trying to report through my own Instagram, the problem persisted, resulting in my Instagram account being disabled. While I managed to recover the Instagram account, I am still struggling to regain access to my Facebook account due to reporting limitations.

Hello, Facebook, I recently received a message stating that my account has been disabled due to a review being requested and a potential violation of the Community Standards. I believe this may have been done in error, and I would like to request assistance in restoring my account. You can reach me at [redacted] or SALAM [redacted] Thank you for your help. Best regards.

On August 5, [redacted], my account was accessed by someone without my knowledge, and potentially, content violating the rules was posted. Although the password and email remained the same, when I discovered this, I immediately changed the password. I attempted to fill out the suspension form but faced difficulties receiving the authentication code promptly, despite providing the correct phone number. As a result, I am unable to access both my account and my linked Instagram account. I am willing to provide any necessary proof to verify my ownership of the account as I am eager to retrieve it and avoid losing it.

I need help with recovering my disabled Facebook account in [redacted]. I'm looking for ways to recover a disabled Facebook account without email and phone number for [redacted]. I need assistance with a solution for a disabled Facebook account from [redacted]. Any tips on how to recover a disabled Facebook account would be greatly appreciated.

On August 5th, my account was accessed by an unauthorized person who potentially violated the rules by posting content. Although they did not alter the password or associated emails, I swiftly changed the password upon discovery. Subsequently, I attempted to complete the form to appeal the wrongful suspension, but encountered difficulty receiving the authentication code promptly despite inputting the correct phone number. Additionally, I am unable to access my linked Instagram account. I am willing to provide any necessary proof of ownership to facilitate the account recovery process as I am keen on retaining access to it.

I would like to merge my Facebook account [redacted] with [redacted]. I currently have access to [redacted] but I am unable to access [redacted] as it is linked to an email address I no longer have access to. I can provide proof that both accounts belong to me. How can Facebook assist me in merging these accounts?

Facebook recently sent me a message about uploading a photo to dispute my suspended account. In reviewing the information on the form, I noticed I'm only allowed to have one account, which I didn't realize. I intend to delete the Dee Eads page and link my business to my original account to ensure consistency for my new venture selling leather hides. I appreciate the opportunity to provide this clarification. It would have been helpful to have space for this input directly on the link you sent me. Dee E.

Hello Facebook team, I recently had my Facebook profile restricted and received a warning for copyright infringement, which was unintentional. I was a beginner on the platform at that time, and if I had known better, I would have deleted the post immediately. I am hopeful that you can review my violations and reconsider restoring my post. This opportunity is essential for me to potentially earn money through this platform. Thank you for your attention to this matter. Profile link: [redacted]

Dear Facebook Support Team, I am reaching out regarding the lock on my Facebook account, which is of utmost importance to me. I have been an active user of Facebook for several years now. Recently, my account was locked without any explanation, and unfortunately, I do not have any proof to resolve this issue. The only information I have is the phone number and email address associated with my account. I kindly request your assistance in providing me with the option to receive a code either through my phone or email to regain access to my account. I am eager to restore my access and continue using my account. Please send the necessary instructions to unlock my account to the provided contact details: Name: N. Ahmed Email: [redacted] Phone Number: [redacted]3