Facebook Customer Service Issues

Archive 1767

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1767. It includes a selection of 20 issue(s) reported May 15, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am reaching out for assistance regarding a serious issue. My ex-husband, Robert M Garrett, has been using my personal information without my consent, including my email addresses, creating various accounts and social media profiles. Despite legal actions taken against him, he continues to violate my privacy. He has established numerous accounts and gained admin access to multiple platforms, causing significant distress and loss on my part. I have reported this to authorities but have yet to receive adequate help. I fear for my safety and privacy as he has even taken control of my phone numbers and email communication. It is crucial to monitor my Facebook account and remove any unauthorized access or devices linked to it. I am desperate for assistance in resolving this alarming situation. Thank you for your attention. - Naseefa Al-Tariq (Renee Lanelle Walker)
Reported by GetHuman8367032 on понедельник, 15 мая 2023 г., 20:24
Hello, my name is Sultan Masurkar. Unfortunately, someone has hacked my account. I can no longer log in because there is two-factor authentication and the password has been changed. Upon checking the email, I noticed a number +[redacted]79 has been added to my account, which does not belong to me. Another email has also been added to the account. My original email is still linked, but I cannot access it due to the authentication code requirement. I kindly request the team's assistance in resolving this issue and reclaiming my account, which contains important gaming information. Thank you for your help. Anticipating your response.
Reported by GetHuman8367064 on понедельник, 15 мая 2023 г., 20:32
I am having trouble accessing my Facebook account after switching phones this weekend. I have attempted to recover it through the Forgot Password option, but the email I believe I used to set up the account does not display my profile correctly. It appears blank, like a new account, without my picture or friends. However, my friends can still find my profile with all its content. I would appreciate assistance in accessing my account.
Reported by GetHuman8367554 on вторник, 16 мая 2023 г., 0:58
Dear Facebook Team, I am writing to seek your assistance in reactivating my official Facebook account, which was disabled mistakenly. Despite my efforts, the account remains disabled. This account holds great importance for me, and I have faced various challenges without the access to it. I kindly request your team to review the situation and enable my account promptly. I have submitted all necessary identification to prove my authenticity and compliance with Facebook Community Standards. I hope you will consider my appeal and restore my account at your earliest convenience. Thank you for your attention to this matter. Sincerely, Delowar H.
Reported by GetHuman8367589 on вторник, 16 мая 2023 г., 1:27
Hello Facebook Team, I am writing to inform you that my official Facebook account has been disabled mistakenly. I kindly request your team to enable my Facebook account, as it is crucial to me, and despite trying everything, I have not been able to restore access. I am facing numerous issues without my account and have not received assistance from Facebook. I have provided all the necessary identity verification to reopen my account, and I hope you will review my appeal promptly. Thank you. Best, Delowar H. Email: [redacted]
Reported by GetHuman8367589 on вторник, 16 мая 2023 г., 1:31
Hello, I have an issue with an advertisement for clothing on Facebook from Ferkid-De. On March 5, [redacted], I bought women's clothing for $[redacted].72. The delivery to Georgia was promised in 8-15 days, but it has been 2 months, and I still have not received my order. I have contacted them via email, but I keep receiving generic responses assuring me that my order has been shipped, yet I have not received any tracking information to follow up. I have the receipts and order number. Please help me resolve this issue as there is another affected woman who also bought clothing from Ferkid-De on this site.
Reported by GetHuman-budolga on вторник, 16 мая 2023 г., 7:18
I am concerned about a breach of confidentiality on Facebook. My email account is [redacted], associated with my Facebook user account for 25 years. However, for the last two years, upon logging in, I am directed to a Pippa Farrell's account with all my information mistakenly on her profile. She has not accessed her account since [redacted]. This mix-up makes it impossible for me to access my account due to a Facebook issue. The impact is significant; I have funds on DoubleU Casino and Bingo Mastter that I cannot retrieve, and my novel book sales are suffering because I cannot access my blog "A Destiny to Be Reached." This has led to lost sales. Facebook is routing all my data to Pippa Farrell, causing these issues. Please resolve this matter promptly.
Reported by GetHuman8367958 on вторник, 16 мая 2023 г., 7:42
My account was hacked on 06.01.[redacted], and the hackers have taken over it. They are now sending out money claims to my friends through Messenger. I have tried all the possibilities provided by Facebook Helpdesk, but I am not making any progress. In order to stay connected, I have created a new Facebook account under the name Barbo Moen. Through this account, I have encountered people/hackers who are demanding large sums of money. So far, I have paid $[redacted] with no results, and someone is requesting an additional $86 to regain access to my account. Please assist me with this issue. I am located in Oslo, Norway, and I cannot afford to send any more money or gift cards.
Reported by GetHuman8368145 on вторник, 16 мая 2023 г., 10:32
Hello, Unfortunately, my personal Facebook account was disabled by mistake. This account is crucial for me as it connects me with important friends and family members in other countries. I believe this was an error as I have always followed the community guidelines. I kindly request a review of this situation and ask for your assistance in reactivating my account promptly. Thank you for your help. Account Name: Ansar Mehmood Phone Number: [redacted] Email: [redacted]
Reported by GetHuman8368755 on вторник, 16 мая 2023 г., 15:48
Hello, my name is Kadra Atteyeh. I have a total of 3 Facebook accounts. Two are personal accounts ([redacted] and [redacted]), and one is for my online business ([redacted]). When I try to boost a photo on my business account, it doesn't work. I am unsure of what the issue is and how to resolve it. Could you please investigate and fix this problem so I can promote my posts in the future? Thank you for your assistance and understanding.
Reported by GetHuman-kadraatt on вторник, 16 мая 2023 г., 23:36
I urgently need assistance in removing a post. The post is located in a private group that I cannot access, but I was informed about it. It contains a photo of me being associated with individuals who are damaging my reputation, causing emotional distress in my personal life, and impacting my professional career. Despite reaching out to the group's creator, no action has been taken. Because I lack access to the post, I am unable to report it myself. I require immediate help to address this situation and would appreciate guidance on the necessary steps to have the post removed promptly.
Reported by GetHuman-camronel on среда, 17 мая 2023 г., 5:32
Dear Facebook Team, I am unable to retrieve the security code from the Google Authentication App as it was not backed up and has been lost. Although I have my Facebook password, I am requesting assistance with accessing the necessary security code rather than an OTP. I currently have two-factor authentication enabled in my Facebook security settings, which prevents me from logging in to disable it. Your help in resolving this issue would be greatly appreciated. Thank you, Md Sakil Device Name: Vivo vivo [redacted]
Reported by GetHuman-mahimaun on среда, 17 мая 2023 г., 13:16
My Facebook account has been hacked. The hacker changed my email address and phone number on the account. I've attempted to secure my account through Facebook, but I'm facing issues with the identification process. Even though I've tried multiple times on both my laptop and phone, the system keeps saying the photos I submit are too dark or blurry. This is not due to brightness settings on my devices but rather the darkness of the app itself. I have had the same email for over 10 years, although the phone number has been updated a few times and most recently to my current one several years back. I hope Facebook can recognize that these recent changes were not made by me and implement stricter security measures, perhaps requiring a longer period before allowing changes to email or phone number for added protection against such incidents.
Reported by GetHuman-kryscame on среда, 17 мая 2023 г., 13:21
I am the rightful owner of the email associated with my account at [redacted]. Unfortunately, despite not breaking any rules or policies on Facebook, I have been denied access to my account in the community. It appears that my Instagram account was accessed by a hacker with the ID huynhthaonguyen5174, who impersonated a verified user. They then posted on my Facebook, resulting in the suspension of my account. I kindly ask for the prompt reactivation of my account.
Reported by GetHuman-tomverno on среда, 17 мая 2023 г., 15:08
Hello, I am reaching out because my primary account got disabled even though I disagreed with a Facebook pop-up message and followed the instructions provided. However, now it states that my account is permanently disabled, and I am unable to access it. I would like to appeal this decision as it is my main account, and I have the necessary IDs to verify my identity. My Facebook account is under the name Lloyd Christoffer L. Bernabe and my email is [redacted] I would greatly appreciate any assistance as there are crucial messages, pictures, and data that I need access to. Thank you.
Reported by GetHuman8371264 on среда, 17 мая 2023 г., 16:26
I manage a monastery's Facebook page, but the admin account was disabled. While I can still access the page as an editor through another account, I'm unable to make any changes. The disabled account was solely for managing the page, and the window to reactivate it has passed. It is a crucial page for our monastery, which is part of a larger organization. Assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman8371362 on среда, 17 мая 2023 г., 17:06
Antar, you recently challenged a decision made on May 17, [redacted]. Please revisit this page for updates on the outcome. Your Facebook account is currently not visible to others and has been restricted from use. Our team typically reviews such cases within a day. While we aim to assess all accounts before deactivation, during peak periods this may not always be feasible. If your account is found to comply with our Community Standards, you will regain access to Facebook. Conversely, if it is determined that your account violates these standards, it will be permanently disabled, preventing further appeals. Thank you for your understanding.
Reported by GetHuman8371363 on среда, 17 мая 2023 г., 17:06
I am encountering a significant issue within my monastery. A Facebook account was set up to manage our monastery's Facebook page but for unknown reasons, the account has been disabled. I currently have another account with editor access, but I am unable to make any modifications to the page. Regrettably, the window to reclaim the disabled account has lapsed, leaving me in a frustrating situation. I am seeking assistance to resolve this predicament as I am currently unable to regain full control of the monastery's Facebook page.
Reported by GetHuman8371362 on среда, 17 мая 2023 г., 17:10
I suspect my Facebook page has been disabled due to suspicious traffic passing through an exit node before attempting to reset my password. When I try to log in and reset the password, an error message states that there is an issue with accessing the page. I may have forgotten my password, which is likely causing the problem. I urgently need access to my Facebook page. If someone is reading this, please assist me. Your help in resolving this matter would be greatly appreciated.
Reported by GetHuman8371519 on среда, 17 мая 2023 г., 17:56
Hello, I need help as my account was hacked. I tried to recover it, but I accidentally closed the page where I had to submit a picture of my ID. Now it says I misused the feature and won't allow me to recover my account. My original account was under [redacted] with the password Garfield@12, which the hacker changed. I created a new account under the same email to communicate this. Kindly reset it so I can reclaim my account by submitting my ID. I am willing to provide a picture of my driver's license for verification. I am Karen Wolf from Delaware, Ohio, employed at Columbus City Schools, and attended Delaware Hayes High School and Wright State. Thank you for your assistance.
Reported by GetHuman8372092 on среда, 17 мая 2023 г., 21:50

Help me with my Facebook issue

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