Facebook Customer Service Issues

Archive 1766

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1766. It includes a selection of 20 issue(s) reported May 13, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was scrolling through Instagram one day when I came across a link claiming to offer free diamonds in Freefire. I clicked on it, hoping it was genuine. When I attempted to sign in using Facebook, my account was hacked. The hacker removed my Gmail and phone number and replaced them with their own. They also kept the authentication code, leaving me locked out of my account. Despite my efforts to regain access, I couldn't retrieve the code as it was being sent to the hacker. I kindly request assistance in recovering my account.
Reported by GetHuman8362638 on Saturday, May 13, 2023 6:40 PM
Hello Facebook Support, I would like to request assistance in adding my phone number to my account or page, specifically [redacted], to ensure I can receive messages and OTPs. Additionally, it appears that a hacker's phone number has been added to my account, which I would like removed. I am unable to see my account currently, and it seems to have been deleted without my knowledge. This account holds sentimental value as I have been using it for many years to share my writing as a writer directly on Facebook. Unfortunately, I did not save my writings elsewhere. Kindly reinstate my account and add my phone number [redacted] to it for verification purposes. My email associated with the account is [redacted] Thank you for your prompt attention to this matter.
Reported by GetHuman8363169 on Saturday, May 13, 2023 6:58 PM
Dear Sir/Madam, I suspect that my Facebook account has been compromised as I am unable to log in due to an incorrect password prompt. Despite attempting various methods, I remain unsuccessful as I no longer have access to the associated email or phone number. I have provided all necessary details and evidence, and I am hopeful for your prompt assistance. Thank you.
Reported by GetHuman8360074 on Sunday, May 14, 2023 4:02 AM
My Facebook account under the name of "Okon Bassey Offiong" with the phone number [redacted]6 and email [redacted] has been hijacked. The perpetrator changed my phone number associated with the account, making it inaccessible to me. This breach poses a risk of identity misuse. I urgently seek assistance to restore access to my Facebook account, regain control over it, and prevent any further unauthorized access. Your prompt support in reclaiming my account and resetting the password is greatly appreciated. Thank you.
Reported by GetHuman-okonoffi on Sunday, May 14, 2023 8:04 AM
I've recently discovered that someone else is using my Facebook account. They have altered the phone number associated with receiving Facebook SMS messages, and the WhatsApp contact linked to my Facebook password has been changed by an unknown individual. Since noticing these changes, I have been unable to access my Facebook account. I am the rightful owner of the account and seek assistance in reclaiming it from these hackers. The phone number I originally used for the account is [redacted]6, and the email addresses associated with it are [redacted] and [redacted] Your help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman-okonoffi on Sunday, May 14, 2023 8:20 AM
A hacker has linked an Instagram account to my Facebook, resulting in both accounts being disabled for violating community guidelines. I am unable to appeal this decision as I did not create the Instagram account and cannot explain the issue to anyone at this time. My Facebook account is Santiago Garcia Cuevas with a profile picture of me playing guitar. The Instagram account linked is 3hongkhanh.dathaobej5e, which I did not create or post on. I simply seek to regain access to my Facebook account. Thank you.
Reported by GetHuman8364394 on Sunday, May 14, 2023 3:47 PM
My name is Sagar Bose from India. I have a Facebook account under the name 'Sagar Bose' with the User Name [redacted] I changed my password 9 months ago to "Amisagarb0se179". Currently, I am unable to access my Gmail account, and my Facebook account is logged out. I have forgotten my recent password and am unable to log in. I have a phone number, +[redacted]57, associated with my account that I can access, but I am not receiving the verification code. I would appreciate assistance in retrieving access to my account.
Reported by GetHuman-basusag on Sunday, May 14, 2023 4:39 PM
My account has been disabled, and I have not violated any rules or terms. I was asked to provide my ID, which I did along with a selfie holding it. I also sent a regular photo of my ID, and received a confirmation of the ID. However, I can't access my account anymore. I tried contacting customer service multiple times for help, but to no avail. No one has assisted me, and I haven't found a solution. I rely on this account to communicate with friends and family. Please help me reactivate it. I haven't breached any rules, and the account got disabled without reason. I've requested a review to prove my innocence, but with no success. My name is Hasan K. I. K., and I urge you to review my account. Every time I try to access it, I get a window with a decision denial and [redacted] days left until permanent closure. This is unjust, and I'm very disappointed with the poor service. Please pay attention and solve my problem, as I can't do without my account. I'm willing to provide any necessary data if it helps to reactivate my account.
Reported by GetHuman8357862 on Sunday, May 14, 2023 8:41 PM
Hello Facebook Team, I would like to report that my official personal Facebook account, which was linked to my official Instagram account, has been disabled. Due to this, I am unable to access my Instagram account. I adhere to Facebook's community guidelines and have stored important personal information on my Facebook account, which I cannot afford to lose. My identity is verified through my official Facebook account, and I have submitted the necessary documents for appeal. I kindly request a review of my personal Facebook account and assistance in resolving this issue. Thank you, Facebook Team. Full Name: Ashraf Magdy Huwait Country: Egypt Instagram Username: ashrafeka_magdy
Reported by GetHuman-ashrafek on Sunday, May 14, 2023 9:28 PM
My account has been hacked, and the individual changed my email password and added their email address. They are online displaying my personal information, including my credit cards and driver's license. They have been contacting my family members online, extorting money, and pretending to be me. I urgently need assistance to regain control of my account. The hacker has messaged my daughter-in-law and sister seeking money to release my account. They are also reaching out to my friends posing as me. I have evidence of these conversations on my computer through messenger and email. I seek guidance on reclaiming my account. Thank you for any help provided. Donna Diamond.
Reported by GetHuman8365013 on Monday, May 15, 2023 1:18 AM
On Friday, May 12, [redacted], around 6:40 PM EST, I received a message on Facebook Messenger from a friend named Eric Hand, asking for help. Subsequently, I got another message from his account on my cell phone, requesting a code. I replied with the code, then received a video chat request from Eric's account which disconnected immediately without any sight or sound. Shortly after, my device shut down, indicating a hack. After attempting to log back in, I discovered that the hacker had changed both my email address and cell number associated with my Facebook account. The email on the account is [redacted], which I established around 14 years ago, but the displayed name is Michael L Pestilence. My family and friends informed me of messages asking for money sent from my account, a message even reached my wife in person at a restaurant. Thankfully, their suspicions were raised due to the unusual requests not aligning with my character. They reached out to alert me, prompting me to report the hack to Facebook and disable my account to prevent further damage. As the sole admin of two pages tied to my account, I urgently require assistance to regain access. Any support in recovering my account promptly would be immensely appreciated.
Reported by GetHuman8365114 on Monday, May 15, 2023 3:12 AM
I have my Facebook password, so asking for the OTP from Facebook won't work because that's not what I need. I require the security code from the Google Authentication App. Unfortunately, I can't access this code because the information was never backed up and is now lost. Two-factor Authentication is enabled in my Facebook security settings, but I am unable to log in to Facebook to disable it. Full name: KARAN KAJANIA Email: [redacted] Phone number: [redacted] Mobile Operator: Airtel Device name: Oppo F19 Pro+ 5G
Reported by GetHuman8365210 on Monday, May 15, 2023 4:41 AM
I recently discovered that someone else is using my phone number on a Facebook account. I have been trying to resolve this issue for the past 1.5 years. I have contacted Facebook, but have not received a response yet. I now have multiple Facebook accounts because of this issue. I am unable to access my old accounts where I have important photos and information stored. I am hoping to get help with this situation soon. Thank you, Linda Hamilton.
Reported by GetHuman8365344 on Monday, May 15, 2023 7:20 AM
Hello, my Facebook account is disabled, and I am facing a lot of trouble. Please help me recover this account. My name is Roshan Kumar, and you can reach me at [redacted]. I have created a new account with the same name "Roshan Kumar" because my old account got disabled, and it was only connected to a phone number, not an email address. Thank you.
Reported by GetHuman8365741 on Monday, May 15, 2023 12:34 PM
My account was compromised multiple times on your platform. One of the incidents was severe enough to alter my Windows settings. The hacker may have been located in Kenya or California. The individual from Kenya even attempted a $[redacted] scam while chatting with me on messenger. Unfortunately, I cannot recall his name. Following the hack, I lost access to my Facebook account and have been locked out ever since. The second hack was more sophisticated. I received a notification that my email address and phone number were removed from my accounts. These details were crucial for logging in. My phone number is [redacted] and email is [redacted]
Reported by GetHuman8365002 on Monday, May 15, 2023 2:16 PM
Hello! I am having trouble accessing my Facebook account. It is registered to the email address bandicaagmail.com. I am unable to log in due to the two-factor authentication system that requires a security code. Unfortunately, I cannot retrieve this code as I am locked out of my account on all devices. There is no option to verify my identity through email or phone number, and my account seems to be invisible to my friends, almost as if it has been deleted.
Reported by GetHuman-bandicaa on Monday, May 15, 2023 5:17 PM
Hello there! I am having issues accessing my Facebook account. It is linked to the email [redacted] The two-factor authentication is prompting me for a code, but I am unable to receive it as I have lost access to all my devices. Unfortunately, I am not being given the option to confirm my identity through email or phone number. Strangely, my friends are unable to view my account, leading me to believe it may have been deleted.
Reported by GetHuman-bandicaa on Monday, May 15, 2023 5:32 PM
My personal Facebook account was recently hacked by someone. I managed to regain access to my account, but I am unable to log in now. I have attempted to request a verification code to be sent to either my email or phone number multiple times without any success. I even tried using a different device, but received an error message stating that I have been temporarily blocked from sending the code. It seems like I am unable to report this issue directly to Facebook as I am currently locked out of my account. I would appreciate any assistance in ensuring that the recovery code is sent to either my email or phone number to help me regain access to my account.
Reported by GetHuman8366534 on Monday, May 15, 2023 5:35 PM
My Meta ad account got disabled as I was adding payment details. The notice says it was to safeguard my personal and financial info but encourages me to request a review in case of an error. The response I received states that my payment account violated their terms of service and cannot be re-enabled due to various factors. They highlighted that spend history, ad content, and conflicting account details are considered in such decisions. The Terms of Service can be found at www.facebook.com/terms. Appreciate your understanding.
Reported by GetHuman-nespring on Monday, May 15, 2023 7:46 PM
I recently discovered that my account on Facebook was compromised, and the hacker removed both my email address and phone number. Upon visiting facebook.com/hacked, I followed the necessary steps to report the issue. However, upon trying to provide the information to report the account, I received a message stating that I have been blocked from this function due to "misuse by acting too quickly." It seems likely that the hacker is using automated methods, causing this blockage and preventing me from accessing any assistance from the Facebook Help Center. Due to being removed from my contact information, I am unable to receive any verification codes, and the other support options are currently unavailable.
Reported by GetHuman8367005 on Monday, May 15, 2023 8:15 PM

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