Facebook Customer Service Issues

Archive 1758

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1758. It includes a selection of 20 issue(s) reported April 25, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created a Facebook page as a memorial for my late son who passed away seven years ago. Lately, it seems to have transformed into a "Meta Business Suite," and I am receiving an influx of confusing messages. I am encountering a range of interactions from people thanking me for reaching out to others attempting to engage romantically. Despite my efforts to delete and block these messages, they continue coming in. This page serves as a tribute and is not intended for any commercial activities. I am unsure if my account has been compromised or if Facebook made changes. Is there a way to revert it to its original state? The content is distressing for my loved ones and friends, and I am seeking assistance in resolving this issue.
Reported by GetHuman8323139 on mardi 25 avril 2023 05:33
Hello dear Facebook Team, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account. My account was disabled citing a violation of Facebook Community Standards. I have provided all the necessary identification to have my Facebook account reopened. I hope my appeal is reviewed promptly and my account is restored. Thank you, Facebook Team! Full Name: R.S. (J.K.B.) Email: [redacted] Phone Number: [redacted] Country: India
Reported by GetHuman8323150 on mardi 25 avril 2023 05:45
I believe there may have been a misunderstanding regarding the guidelines on the platform. My Instagram account @kevinsprintnpress has been deactivated, impacting my business' sales and revenue. I attempted to contact my bank to report the issue, as I am unable to access my account to disable the paid ad feature. I value my freedom of speech outlined in the 1st Amendment of the Constitution, and I feel that my account disappearance was unjust. I have evidence to support my claims and I would appreciate receiving the necessary code to regain access to my account. Thank you for your attention to this matter.
Reported by GetHuman-tkblast on mardi 25 avril 2023 11:00
I recently lost my phone which led to wiping all my saved data, including my 2FA Authenticator codes and backup codes. Regrettably, the backup codes were stored in my Google photo screenshots. Consequently, I am locked out of Messenger and Facebook on devices I was previously logged into. Although I am still logged in on my work laptop, attempting to disable 2FA prompts me to input a code, with no alternative for "no access to code" for texting or another verification method. This hurdle is impacting my work duties as I rely on my Facebook account for work-related activities.
Reported by GetHuman8323726 on mardi 25 avril 2023 13:55
I have two Marta Reiman accounts. One is for personal use, and the other is for my acting business since my name is my brand. I recently had to verify my identity with my driver's license. However, when I attempted to log in again, I discovered that the email and phone number linked to my account had been changed without my consent. I received an email from Facebook with a link to report this issue, but by the time I realized what had happened, the link had expired. I am seeking assistance in regaining access to my account.
Reported by GetHuman8324050 on mardi 25 avril 2023 16:00
Subject: Assistance Needed with Compromised Account Hello, I am writing to report that my account was compromised around 5/19/22. Despite my attempts to recover it, the hackers changed the account information including the name, email, and password too quickly. I have already submitted my ID for verification, but it was rejected due to the altered name on the account. I kindly request a thorough review of the account history, including the original name, email, username, and any other relevant details. Additionally, I am willing to provide any necessary information to verify my ownership. To help with verification, here is some basic information related to my account: - Email: [redacted] - Username: madeline.malayev - Name: Madeline Malayev - Phone number: [redacted] I have multiple previous passwords that I can share if required, but I am unsure whether to include them in this message. I am prepared to provide any confidential information linked to the account to prove my identity. Thank you for your anticipated assistance. Sincerely, Madeline Malayev
Reported by GetHuman-malayevm on mardi 25 avril 2023 18:56
My Facebook account has been hacked, and the hacker has changed the email address, phone number, and password associated with it. I need the help of a Facebook staff member to recover my account. My account belongs to Lance Rogers and has a profile photo of a white llama. The original email address for the account is [redacted], and the phone number is [redacted], but both have been altered by the hacker. I kindly request to have my account restored. Thank you, Lance Rogers.
Reported by GetHuman8324588 on mardi 25 avril 2023 19:39
Hello, I recently got signed out of my account unexpectedly. Despite verifying my phone number, I haven't been receiving the code necessary to reset my password. It's frustrating that I can access my account on my phone but not on my desktop at home or at work. I didn't log out myself, so I'm puzzled as to why this happened. I really need assistance in changing my password or gaining access to my account since this account was set up a while back, and unfortunately, I don't have access to the original email address I used.
Reported by GetHuman-pookerdu on mardi 25 avril 2023 21:53
I am seeking a review of my Facebook page's status. On Halloween, I posted a lighthearted joke that was misunderstood, leading to my account being flagged. This has hindered organic growth for my page. I acknowledge my error and am committed to adhering to the guidelines moving forward. The current status is causing significant frustration. The post was shared on various platforms, and only Facebook categorized it as hate speech.
Reported by GetHuman8325131 on mercredi 26 avril 2023 01:33
Hello, I am the administrator of a Facebook page and I would like to link it to my Instagram account to avoid duplicating my posts. The page and the Instagram account belong to the same company, and I am the sole person responsible for both. The issue I am facing is that I am not the original page owner, as the previous owner is no longer available to confirm my connection request. Is there a way to resolve this without losing the past posts on the page? I am seeking full access to the original page in order to manage my own page effectively. Any assistance would be greatly appreciated. Best regards, Matthias
Reported by GetHuman8325399 on mercredi 26 avril 2023 06:23
Hello, I would like to report that my personal Facebook account has been permanently disabled. I have adhered to all of Facebook's community guidelines. I have already verified my identity with Facebook. Additionally, I have not engaged in any illegal activities or posted inappropriate content on my account. I keep personal data stored in my Facebook account, and it was disabled by your security system without justification. It appears someone may have reported my account. I submitted my official documents to your Facebook team two days ago, yet I have not received a response. I kindly request for the prompt reactivation of my disabled Facebook account. Thank you, S. Rana Email: [redacted] Date of birth: 15/03/[redacted]
Reported by GetHuman8306268 on mercredi 26 avril 2023 08:32
Hello, my personal Facebook account has been permanently disabled, even though I have followed all community guidelines and confirmed my identity with Facebook. I have not posted anything illegal or engaged in any illicit activities on my account. I store personal data on my Facebook, and it was disabled without any clear reason from your security system. It seems someone reported my account. I submitted my official documents to your team two days ago, but I have not received any response yet. I kindly request that you reopen my disabled Facebook account as soon as possible. Thank you, S. Rana Email: [redacted] Date of Birth: 15/03/[redacted]
Reported by GetHuman8306268 on mercredi 26 avril 2023 09:06
Dear Sachin, You recently expressed disagreement with a decision on March 2, [redacted]. Please stay tuned for further updates. Your Facebook account is currently not visible to others, and access is restricted. The review of your account typically takes a little over a day to complete. We aim to assess all accounts before deactivation, though during high volumes, this may not always be feasible. Following the review, if your account aligns with our Community Standards, you will regain access to Facebook. However, if it is found to violate these standards, your account will be permanently disabled. Apologies for any inconvenience this may have caused. Please be patient as we work through the process. Sincerely, [redacted]
Reported by GetHuman8325642 on mercredi 26 avril 2023 09:48
Hello, I recently created a Facebook account using my new email address. During the verification process, I mistakenly uploaded a picture of a lamp instead of a photo of myself. The notification mentioned that my account could be banned if it doesn't meet community standards, which worries me a lot. I just started using this new email and was looking forward to having a fresh profile on Facebook.
Reported by GetHuman8325742 on mercredi 26 avril 2023 11:13
My personal Facebook account was hacked last night and the name was changed by the hacker. Facebook has disabled my account along with a business page associated with it. When I try to seek help through their help pages, it loops back to a final closure notice. The instructions mentioned writing to them in the name of the account, but the name was altered during the hacking incident. I am unsure what steps to take next to regain access to my accounts. Thank you.
Reported by GetHuman8326000 on mercredi 26 avril 2023 13:52
I noticed that there are multiple videos on Facebook with similar content, yet my video was the only one removed. I believe my video did not breach any guidelines. Should my video have violated Facebook's guidelines, I assure you that I will not upload such content in the future. I acknowledge and respect the community guidelines established by Facebook, and I commit to adhering to them strictly when posting. Kindly remove any warnings on my account, and I pledge to comply with Facebook's community standards. I kindly request a prompt review of my inquiry. Thank you, Facebook Team
Reported by GetHuman-sumjiaja on mercredi 26 avril 2023 17:14
Dear Facebook Community Support Team, I am reaching out because my personal Facebook account has been disabled. I recently received a notification about the disablement, but I am unsure of why it occurred. Facebook is an integral part of my communication with family, friends, and colleagues, and I am dismayed by this action. I kindly ask for a review of my account to understand the reason behind the ban. If I unintentionally violated any terms of service, I apologize and assure you that I will comply moving forward. Please consider unbanning my account so I can resume using Facebook to connect with my loved ones and colleagues. Thank you for your attention to this matter, and I await your response. Best regards, Imran K. Email: [redacted] Phone: +[redacted]00 Location: India Date of Birth: 13 June [redacted]
Reported by GetHuman8326754 on mercredi 26 avril 2023 18:36
I need help to recover my personal Facebook account. My name is Peter S. A few days ago, my Facebook page was compromised. Someone changed all my information, and I suspect I know who did it. I am struggling to reset my password as I have tried using both my email and phone number without success. The phone numbers listed for verification are outdated as I haven't used them in years. The number associated with my account is ending in [redacted].
Reported by GetHuman8327437 on jeudi 27 avril 2023 01:12
We received a message stating, "You have exceeded the maximum number of attempts to confirm the company as a provider of technical services. Please wait 45 days and start the confirmation process again." Our organization is Angrobud Poltava, LLC, Business Manager ID: [redacted][redacted], Main Page: Angro Group. To ensure the functionality of the CRM system PERFECTUM, "LEADS FROM FACEBOOK," we need the extensions pages_manage_ads, pages_manage_metadata, pages_read_engagement, ads_management, leads_retrieval to work. Please assist us in gaining access to use these extensions.
Reported by GetHuman8327937 on jeudi 27 avril 2023 09:38
Hello, a Mr. called Lucien Royer and his wife Nath Royer have been making death threats, spreading hate, and making outrageous statements towards a Mr. named Prestige Dunois because someone flirted with their 28-year-old daughter. I try to be kind, but flooding social media with this hate and threats is condemnable. Sending out old postcards from all countries' pages and spreading hate is not acceptable. The page discussing Prestige should be removed. These individuals keep harassing Prestige Dunois, who had to seek help from the police. They have advised blocking everything. I urge you to take action and stop this behavior, or it will only fuel more hate. They need to stop spreading lies about this person. Please believe in my utmost respectful sentiments.
Reported by GetHuman8328016 on jeudi 27 avril 2023 11:01

Help me with my Facebook issue

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