Facebook Customer Service Issues

Archive 1756

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1756. It includes a selection of 20 issue(s) reported April 19, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Facebook community, I am Deep Shing, but my real name is Deep moni Borah. Unfortunately, my phone was reset, and now I can't access my Facebook account because the names don't match. I have my account password and the associated Gmail, but I lack any form of identification related to the account. I kindly ask for a new login code to help me regain access. Thank you for your assistance. 1. Username: Deep Shing 2. Gmail: [redacted]
Reported by GetHuman-dddop on Wednesday, April 19, 2023 3:19 PM
Hello, I am reaching out regarding my compromised Facebook account. I need to regain access as it contains important information and to prevent any potential scams targeting my family members. Attached are screenshots of my old Facebook profile and emails from the night the account was hacked. Previous account details: Email: [redacted] Phone number: [redacted] Updated information: Email: [redacted] Phonenumber: Removed I am currently unable to retrieve any data, and any assistance in recovering the account would be greatly appreciated. Thank you, Samuel B.
Reported by GetHuman-samueobr on Wednesday, April 19, 2023 5:13 PM
Someone impersonated Instagram and managed to obtain a scan of my passport. They then gained access to my Facebook account and changed my email address. Since then, it has been a nightmare. I have been unable to contact Facebook, and there is an error message when I try to send my identification documents. I have no other means of reaching them. It has been four days now, and the individual has linked several emails and is altering my account. This account has [redacted] contacts and is vital for my work as an artist.
Reported by GetHuman-hervesam on Wednesday, April 19, 2023 11:31 PM
Dear Sir, I recently lost my smartphone and SIM card, resulting in a new phone and SIM card with a different number. As a result, I am unable to log in to my old Facebook account due to the two-step verification sending codes to my lost number. Facebook is important to me, and I would greatly appreciate your assistance in recovering my account. Thank you, ROCKY
Reported by GetHuman8313323 on Thursday, April 20, 2023 10:10 AM
Dear Facebook Team, I am writing to inform you that my personal Facebook account has been memorialized and disabled. I believe this may have been done in error, as I am still alive. If there was a mistake made, I apologize and kindly ask for your assistance in reviewing my account details provided below and restoring access. Thank you for your help. Account Details: Full Name: Sohel Rana Date of Birth: 15/03/[redacted] Email: [redacted] I sincerely apologize for any inconvenience and kindly request the recovery of my Facebook account. Thank you.
Reported by GetHuman8306268 on Thursday, April 20, 2023 8:03 PM
My account was unexpectedly deactivated, and I am unaware of the reason why. I discovered that several unfamiliar posts were blocked in my recent activity, followed by a notification stating my account would not be reinstated. My business has been associated with this account, advertising with Meta for more than a decade. This situation is unacceptable to me. I am keen to understand how those posts ended up on my account and by whom. I have escalated this matter to our legal team for further examination.
Reported by GetHuman8315037 on Friday, April 21, 2023 2:23 AM
My Facebook account has been compromised, most likely because my email address was hacked before. The hacker added a new email to my account, deleted mine, and changed the password. I've tried all the options provided by Facebook to recover it, but they only offer a verification code sent to the linked email address, which isn't mine anymore. I have evidence to prove my identity, such as my ID, old passwords, emails from Facebook, and previous requests from Facebook to verify my identity. Can you provide a solution to regain access to my account by verifying my identity and updating the email address linked to it? My account name is Jacques Wadjahdi at www.facebook.com/Zoskyisover. Thank you for your assistance.
Reported by GetHuman-jwadmi on Friday, April 21, 2023 3:31 AM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification to appeal for the reopening of my account. I hope you consider my request and reinstate my account promptly. Thank you, Facebook Team ❣️ Full Name: Saeed Laghari Email: [redacted] Phone Number: [redacted]1 Country: Pakistan
Reported by GetHuman8315258 on Friday, April 21, 2023 6:17 AM
Hello, my name is Djandja Clotaire Aurélien, I am Cameroonian, currently living in Cameroon. I am the owner of the Facebook account Aurélien bigdja with the email address [redacted] I was hacked because my previous email address was [redacted] Despite following all the steps, I still cannot access my account. Today, I added the number [redacted]67. I receive the code, but once I enter it, I get this page and nothing happens. I can be reached at the email address [redacted]
Reported by GetHuman-djaaurel on Friday, April 21, 2023 7:02 AM
Today, my account was hijacked by a hacker. This morning, I received an email from Facebook at 9:45 AM on 21/4/23 informing me that my email address was removed. Later at 12:36 PM on 21/4/23, I got another email from Facebook about a login alert from Honolulu, United States using Chrome on Windows. As a result, I've lost access to all things meta-related. I'm unable to use anything meta-related as the account shows that I've made five posts that violate community guidelines and they are now being reviewed. I would really appreciate any assistance in resolving this matter.
Reported by GetHuman8315310 on Friday, April 21, 2023 7:04 AM
Dear Sir, My official Facebook account was disabled without any reason. I have stored a lot of personal information, pictures, videos, and more on that account. I have appealed to the Facebook team for a review because I believe I have not done anything wrong. I have also sent my real ID card to the Facebook team for verification. Please consider recovering my personal Facebook account. Thank you, Sohel Rana Email: [redacted] Country: India
Reported by GetHuman8306268 on Friday, April 21, 2023 12:38 PM
Hello Facebook team, I need urgent assistance. My Facebook account was disabled when I tried to fill out the form. A message appeared saying too much time has passed and you can't review it. I'm a real user and I don't have a fake name or anything like that. I'm unable to contact Facebook through the feedback form. Please restore my disabled Facebook account. The email associated with my disabled Facebook account is provided below for your review: Name: Nikky Nikky Email: [redacted] Thank you.
Reported by GetHuman8308614 on Friday, April 21, 2023 2:08 PM
I recently received a ban on Instagram. I followed the appeal process, but unfortunately, did not see any results. When attempting to appeal again, it stated that I was unable to do so. I'm unsure of what steps to take next. I enjoy sharing my travel experiences on this platform, and I am eager to have my account unblocked. I have lodged several complaints via email but have yet to receive a response. I am hopeful that customer service will be able to assist me promptly. Thank you for your attention to this matter. Account: lishangwanglai_11 Email: [redacted] Name: Liu Yongxian Verification code: [redacted]
Reported by GetHuman8315888 on Friday, April 21, 2023 2:25 PM
I am reaching out to report that my Facebook account has been compromised, and I am currently unable to log in. The hacker has not only changed my password but has also deleted my associated email and phone number, preventing me from resetting it. I am deeply concerned about the breach of my account's security and the potential exposure of my personal data. I kindly request your assistance in helping me restore access to my account promptly. Despite attempting the standard account recovery procedures, I have faced obstacles due to the altered contact information. To safeguard my other accounts, I have bolstered their security to thwart any unauthorized entries. I am prepared to provide any necessary information to prove my identity and facilitate the account retrieval process. While acknowledging the intricacies involved, I am committed to reclaiming control of my account. Thank you for your prompt attention to this issue.
Reported by GetHuman-jenyano on Friday, April 21, 2023 3:08 PM
Dear Facebook Team, I have received a warning on my Facebook account for money-related comments. I am confused as there are similar comments on Facebook, yet only my account has been warned. I believe this may have been a mistake, as I always make an effort to adhere to Facebook's community standards. I kindly request a review of this issue and the removal of the warning on my account promptly. Thank you, Facebook Team.
Reported by GetHuman8316117 on Friday, April 21, 2023 3:49 PM
Hello, my email address is: [redacted] and unfortunately, I followed all the steps that were indicated to unblock my account but to no avail. When I reach the step to upload my ID (exact file size and format), your site indicates that it is temporarily unavailable. Furthermore, sometimes it tells me that I can no longer upload my national ID card because I have sent it too many times, which is completely false. I then waited 24 hours and the same issue persists. What should I do? I have done everything that was asked of me. I tried to unblock my account through the Facebook internet site as well as the application.
Reported by GetHuman8316476 on Friday, April 21, 2023 6:15 PM
I need to report a scammer from a fake retailer page. I have screenshots to share so you can take action. It's essential to address these issues, as they are not always obvious. I want to do my part in reporting this. Kindly reach out via email, and I will share the conversation for your review. Thank you. Fortunately, I was not scammed; I was able to see through the lies. It was an interesting experience. Whether the name provided at the end is real is unclear. Please deactivate the account and try to trace the creator. Scams are harmful and upsetting. I look forward to your prompt response.
Reported by GetHuman-koeshell on Friday, April 21, 2023 9:16 PM
Hello Facebook Team, I am experiencing issues with confirming my identity as my Facebook account is currently locked. I am seeking assistance in unlocking it promptly. This account holds significant importance for me as it is interconnected with my other social platforms. Kindly consider adjusting the options and facilitating the unlocking process. Account Information: Name: Max Mausam Rai Phone: [redacted] Email: [redacted] Location: India I sincerely appreciate your support in resolving this matter expeditiously.
Reported by GetHuman-mausamra on Friday, April 21, 2023 11:04 PM
Hello, I am the owner of Shadow Ranch, a horse boarding facility. I recently discovered that there are two Facebook pages for my business which I did not create. One of them is unofficial and I am unable to claim it. The second page contains the correct information but is being tagged with photos from another business, Shadow Wolf Ranch, causing confusion among our clients. I am seeking guidance on how to take ownership of these pages and merge them. Regrettably, I am unable to locate the "Claim this business" link underneath the main photo as suggested in the FAQ. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-jonnewto on Saturday, April 22, 2023 12:37 AM
Subject: Assistance Needed: Regaining Access to Compromised Facebook Page Email: I am writing to urgently request your assistance regarding the loss of access to my Facebook page, where I previously had administrative privileges. Despite multiple attempts, such as resetting my password and trying to log in from different devices and browsers, I remain unable to manage my page and engage with my followers. It is apparent that my page has been compromised or hacked, leading to significant concerns over the security of my personal information. This situation has caused me immense inconvenience and frustration, prompting my urgent plea for your help in recovering access to my page. Recognizing the importance your team places on user security and privacy, I am seeking your immediate aid in addressing this issue and reclaiming control of my page. I am prepared to provide any necessary details to verify my identity and ownership of the page. As time is of the essence, I implore you to expedite the process of assisting me in regaining access to my compromised Facebook page. I appreciate your prompt attention to this urgent matter. Thank you.
Reported by GetHuman-aneelal on Saturday, April 22, 2023 12:08 PM

Help me with my Facebook issue

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