Facebook Customer Service Issues

Archive 1749

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1749. It includes a selection of 20 issue(s) reported March 27, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been appointed as the Legacy Account Manager for my daughter, Crystalyn Carter Nelson. She is experiencing difficulty in regaining access to her Facebook account due to forgotten passwords for both her Facebook and Gmail. Crystalyn82@gmail is the email linked to her Facebook account. She has a new phone number that is not updated on Facebook. As her Legacy Account Manager, I would like to assist in resetting her Facebook password either through my Gmail account or by providing her new email information for password reset. Crystalyn has used this Facebook account for over 20 years, sharing many family photos. Thank you for your help. Sincerely, Angela Teeter.
Reported by GetHuman-angelnbo on Monday, March 27, 2023 7:52 PM
I am facing difficulties with Facebook's support as my account has been hacked multiple times. After reporting the issue, they suspended my account and redirected me to a payment information page, which I could not provide, leaving me unable to receive help. Upon reactivating my account, new issues arose: my profile picture disappeared, I lost all my pictures, feeds, and most of my contacts. This frustrating situation has been ongoing for about 10 days. I am at a loss on how to resolve this. Facebook needs to resolve this situation without any additional charges, as they are responsible for the mess. Their customer service has been disappointing. I am exhausted and desperate for a solution. -Cynthia B.
Reported by GetHuman8263322 on Monday, March 27, 2023 9:54 PM
Hello, I am having trouble accessing my Facebook page. I keep getting a message stating that I am temporarily blocked for moving too quickly. I have two Facebook pages, one I use frequently and another that I haven't used in a long time. I would like to delete the old unused page and regain access to the one I use regularly. The email associated with my active account is outdated: [[redacted]]. I now use [[redacted]] and would like help changing it on my account. The page with the Waterside logo is the one I need to access now. Can you please assist me in getting back into that account? Thank you, Joni K. [redacted] [redacted]
Reported by GetHuman8263865 on Tuesday, March 28, 2023 4:43 AM
Dear Facebook Team, I am a genuine user of this account, and unfortunately, your security system mistakenly suspended my personal Facebook account. It was disabled due to violating Facebook community standards. I have provided all the necessary identification information to appeal and request the reopening of my Facebook account promptly. I hope you will review my appeal and reinstate my account soon. Thank you, Facebook Team ❤ Name: Musa Ali Email: [redacted] Country: India
Reported by GetHuman-baharmus on Tuesday, March 28, 2023 8:26 AM
Dear Sir, I have been using my official Facebook account for the past ** years. I have always adhered to Facebook's community guidelines. Recently, my account has been temporarily disabled. I am requesting a review of my disabled Facebook account to confirm my identity and address any issues. I assure you that I have not violated any of Facebook's policies. Thank you to the Facebook team for your assistance. Full Name: P. Kurusamy Email: [redacted] Phone Number: [redacted] Date of Birth: 30 April [redacted] Country: India
Reported by GetHuman8264264 on Tuesday, March 28, 2023 11:33 AM
Добрый вечер, уважаемая компания. У меня возникла чрезвычайная ситуация, поскольку у меня пропал телефон и я не могу воспользоваться 2-факторной аутентификацией. Я хотел бы восстановить доступ к моему профилю и отключить эту функцию. Для восстановления доступа прошу использовать мою электронную почту [redacted] Меня зовут А. Павел. Я готов предоставить паспортные данные по запросу без указания номера. Спасибо.
Reported by GetHuman8264409 on Tuesday, March 28, 2023 1:13 PM
I am currently facing blackmail threats involving personal image and video files. The individual is demanding two payments of $[redacted] via PayPal. I promptly deactivated my Facebook account to try to protect my information, but the person still threatened to share explicit content with my former employers, family, and friends. The individual's name on PayPal appears as Reynaldo Feleo. He can be reached on WhatsApp at +63 [redacted]. I have evidence to support my claims and would appreciate urgent assistance to address this situation before it escalates and negatively impacts my life.
Reported by GetHuman8264593 on Tuesday, March 28, 2023 2:31 PM
Dear Support Team, I am writing in regards to an email I received from Facebook today at 9:28 p.m. recommending two groups, one of which contained pornographic content with the subject line "年男女 無禁忌 尺度 交流區和另 1 个小组是我们给你的新推荐“. I am puzzled by this recommendation as I do not believe Facebook would suggest such groups to me, leading me to suspect whether the email was sent by someone impersonating Facebook. To validate the authenticity of the email, I forwarded it to another email account to check if the email address at the bottom appeared as a clickable link. Additionally, I clicked on the group recommended in the email to investigate its contents. Shortly after, I received an email from Facebook stating that my account has been suspended with only one opportunity to appeal. This situation is urgent as I do not wish to lose access to my account under such perplexing circumstances. I kindly request your assistance in expediting the recovery of my account and confirming whether the email with the title "年男女 無禁忌 尺度 交流區和另 1 个小组是我们给你的新推荐“ was genuinely sent by Facebook. I am in dire need of your help. Thank you.
Reported by GetHuman-machine_ on Tuesday, March 28, 2023 2:42 PM
Dear Support Team, I received an email from Facebook at 9:28 p.m. recommending two groups to me. One of the groups contained inappropriate content with the email title "年男女 無禁忌 尺度 交流區," which seemed suspicious to me since I don't believe Facebook would suggest such groups. I forwarded the email to another mailbox to check if the email address at the bottom was a clickable link and clicked on the group link in the original email to investigate further. After these actions, I received another email from Facebook stating my account is suspended with only one chance to appeal. This situation is urgent, and I don't want to lose my account under these circumstances. Can you please assist me in recovering my account promptly and confirm if the email titled "年男女 無禁忌 尺度 交流區" was genuinely sent by Facebook? I am confused, and your help is greatly appreciated. Thank you.
Reported by GetHuman-machine_ on Tuesday, March 28, 2023 2:57 PM
My wife and I are experiencing an issue with our Facebook account. Our page, "Carol Bruce Hetherington," has been suspended today, requesting identification like a driver's license. We are both in our late 70s and value using Facebook to stay connected with friends. It would mean a lot to us if we could regain access to our account. Thank you, Bruce Hetherington [redacted] 1-[redacted] We appreciate any assistance as we have not had success resolving this matter on our own.
Reported by GetHuman8253834 on Tuesday, March 28, 2023 5:20 PM
My client's Facebook account has been hacked and taken over by a malicious individual. The hacker has changed crucial information like the primary email address, contact number, name on the profile, and profile picture. They have also utilized a security flaw related to the "Violation of Facebook Community Standards" from [redacted] to lock my client out of her account. Unfortunately, Facebook's final review decision cannot be reversed, leaving my client with no way of recovering her account through usual means like submitting identification documents. As a lawyer assisting my client, I am reaching out for support. It's crucial to raise awareness about this issue so that Facebook can address and prevent such incidents from happening to other users. #March2023 #CHATGPT #facebookdisabledaccount #violationcommunitystandards
Reported by GetHuman8265131 on Tuesday, March 28, 2023 5:44 PM
I am trying to help a friend log into Facebook. He doesn't remember his password and can't access the phone number linked to his account. I requested a one-time password reset, entered it into the password field, but it's still not working. He can't access his email either as he forgot the password and the linked phone number is no longer active. His email address is [redacted]
Reported by GetHuman8266064 on Wednesday, March 29, 2023 2:19 AM
Dear Facebook Team, I am unable to access my Facebook account as it has been locked, and I am facing issues with confirming my identity. I kindly request your assistance in unlocking my account or providing an alternative email or phone number verification option. This account is crucial to me as it is connected to my other social platforms. I understand the gravity of the situation as the hacker has altered the Gmail, password, and name details, making it impossible for me to upload my identity. Your prompt support in changing my verification method and unlocking my account would be greatly appreciated. Thank you.
Reported by GetHuman8266360 on Wednesday, March 29, 2023 8:04 AM
I am seeking assistance regarding an issue where pictures of my daughter were posted without my permission by Mr. Norbert Krüger on his Facebook profile. I attempted to report this to Facebook without success. I recently learned about the profile in question from his ex-girlfriend. Despite trying to contact him to request the removal of the pictures, I have received no response. I am concerned for my daughter, who is unaware of Mr. Norbert Krüger. I urgently need guidance on how to have the pictures taken down to protect my daughter. Please reach me at [redacted] or [redacted] My contact number is [redacted][redacted], and you can find me on Facebook under the profile name Vynette Nowases. Thank you.
Reported by GetHuman-renateno on Wednesday, March 29, 2023 10:12 AM
Hello, My Mart DEHEM account has been hacked. We received an email confirming that the email address was changed to "[redacted]" and the password was modified. All the information (email address, phone number, etc.) We did not make this change and have no way of accessing the account. Our email address is [redacted] Please block the account and send me a new access code to my personal email [redacted] so I can secure my account. Thank you.
Reported by GetHuman8266656 on Wednesday, March 29, 2023 12:28 PM
Funbun, I received a decision on March 29, [redacted], which I disagreed with. I am currently unable to use my Facebook account as it's not visible to others. I have to wait for the review process, which typically takes a little over a day. If it turns out that I am of the required age, I will regain access to my account. However, if it is determined that I am still underage, my account will be permanently disabled, and I won't have the option to disagree with the decision again. I will keep an eye out here for any updates on the outcome.
Reported by GetHuman-funbunbv on Wednesday, March 29, 2023 1:33 PM
I am having trouble accessing my account after it was compromised by someone in Chicago. Despite multiple attempts to verify my identity by submitting my ID and requesting access codes, I have not received any codes. I keep receiving a message saying that I have exceeded the number of attempts and my account is now disabled. My email is mscorbella[at]yahoo.com, and my phone number is [redacted]. I am unable to use Facebook Messenger as well. Could someone assist me with this issue, please?
Reported by GetHuman-mscorbel on Wednesday, March 29, 2023 9:19 PM
Hello, I am Ivan Phillips, the owner of Phillips Plastering on Facebook. The telephone number displayed on my previous vans is [redacted]1. One van features a logo with diamonds, while the other showcases plastering trowel prints on the front, back, and sides. I kindly request these images be removed from Facebook as I now have a new van with updated signage and contact details. I aim to advertise my business clearly on Facebook, using the profile picture of my new van exclusively. Unfortunately, I have forgotten the passwords for the current listings, so I would appreciate your assistance in taking them down. You can reach me at [redacted] Thank you for your help. Best regards, Ivan Phillips.
Reported by GetHuman8267985 on Wednesday, March 29, 2023 10:13 PM
Hello Gethuman, I hope you're having a good day. I need to inform you about my disabled account on May 16, [redacted]. I have attempted all the procedures outlined in the Facebook help section, but nothing has worked. I even tried calling the Facebook support team based in California, but I couldn't reach any customer support representatives. Can you assist me in finding an alternative contact number to reach Facebook's customer support directly? Thank you in advance!
Reported by GetHuman-red_bird on Wednesday, March 29, 2023 11:42 PM
I want to warn everyone about my experience with Splash Toilet Cleaner. They claim to offer a revolutionary product, but in reality, it's no different than ordinary powdered cleansers. Their ordering process is intentionally confusing to trick customers into buying more than they need. I urge you to check the numerous negative reviews they have received from the Better Business Bureau before considering a purchase. It would be beneficial for everyone if they were banned from advertising on platforms like Facebook. It's important for websites to prioritize customer well-being over profits when allowing ads like these.
Reported by GetHuman-blairinh on Thursday, March 30, 2023 12:47 AM

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