Facebook Customer Service Issues

Archive 1748

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1748. It includes a selection of 20 issue(s) reported March 25, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear Facebook Team, I am writing to request assistance as my Facebook account has been locked. This occurred after I uploaded my daughter's personal information to the profile as requested by Facebook. However, I later discovered that Facebook's policy does not allow accounts to be managed for individuals under 18 years old. This account is actually managed by both me and my husband. Account Number: [redacted]6 Account Name: 張家齊 This account was created 8 years ago to record memories of my daughter and our family. Could you kindly assist me in unlocking my account? I appreciate your help. I am eagerly awaiting your response. Email: [redacted] Sincerely,
Reported by GetHuman-kalishac on Saturday, March 25, 2023 8:45 AM
Dear Support, I need help with my Facebook account as it has been hacked. I cannot access my account and I no longer have two-factor authentication. I cannot verify my identity as the tool is not working. I suspect the hackers are using my account for unauthorized ad purchases, which worries me greatly. I have tried to verify my identity without success. Please assist me in regaining access to my account, stopping the unauthorized ad activity, and preventing future hacking. Thank you for your prompt attention. Regards, Andrea A.
Reported by GetHuman8258053 on Saturday, March 25, 2023 9:26 AM
Dear Facebook Team, I am encountering a problem with a review request on my personal Facebook account. Please assist me in resolving this issue and provide me with my Facebook ID. Queries: - Solution for Facebook review request problem - How to recover a Facebook account with a review request - Resolving Facebook review request problems - Regaining access to my Facebook account - Review request issues - Resolving Facebook review request problems - Dealing with Facebook Community Standards problems - Mobile Trick Point - Recovering a disabled Facebook account - Steps to disable a Facebook account in [redacted] - Reopening a disabled Facebook account - Recovering a disabled Facebook account without an ID card - Dealing with a disabled Facebook ad account - Facebook account disabled due to community standards - Resolving Facebook Community Standards problems - Recovering a disabled Facebook account - Steps to recover a suspended Facebook account
Reported by GetHuman-afridiko on Saturday, March 25, 2023 9:51 AM
Dear Facebook team, I am experiencing an issue with review requests on my personal Facebook account. Please assist me in resolving this problem and provide me with my Facebook ID. Thank you. Sincerely, [Initials]
Reported by GetHuman-afridiko on Saturday, March 25, 2023 9:54 AM
Dear Facebook Team, I am experiencing an issue with a review request on my personal Facebook account. I would appreciate it if you could assist me in resolving this matter and provide me with further information regarding my Facebook ID. I am looking for solutions on how to recover my Facebook account from review requests and how to address any related issues with Facebook's community standards. Additionally, I am interested in learning how to recover a disabled Facebook account without an ID card. Thank you for your help. Contact me at [redacted]
Reported by GetHuman-afridiko on Saturday, March 25, 2023 9:56 AM
My official Facebook account was disabled without any reason. I had personal photos, videos, and other content stored there. I've appealed to Facebook and sent in my real ID card for verification. I haven't violated any community guidelines and have tried using Facebook's help links to no avail. My name is Kundan Kumar and my email is [redacted]
Reported by GetHuman8254179 on Saturday, March 25, 2023 3:11 PM
I believe there are two accounts linked to my email address. One was set up for my child, and the other is my main page that I've had since Facebook began. Every time I attempt to sign in to my original Facebook account, it redirects me to my child's account. I urgently need access to my main Facebook profile. I have been facing this issue for months without any support. It is crucial because my business account, containing important information, is on that page. I've been losing business opportunities and precious memories due to this situation. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman8259183 on Saturday, March 25, 2023 10:18 PM
Hello, my name is Rambod Sigarchi Yazdi. My email is [redacted] My cell phone number for text messages is +1 [redacted], and my home phone number is +1 [redacted]. Since March 17, [redacted], my Facebook account has been blocked due to mistakes I made. I have limited knowledge of technology, basic understanding of computer programs, and suffer from emotional disturbances like PTSD. I use Malwarebytes Privacy VPN to protect my computer. Due to security concerns, I have been asked to verify my identity on Facebook, but I am facing challenges due to language barriers and medication side effects affecting my memory and concentration. I need help to resolve the verification issues on Facebook. My Facebook name is Rambod Aryan, born on August 1, [redacted], in Iran. I have been living in Gatineau, Quebec, Canada since September 27, [redacted]. Please assist me with this matter promptly.
Reported by GetHuman8259230 on Saturday, March 25, 2023 10:57 PM
My Facebook account was logged and blocked due to my own errors. My email is [redacted] and my cell number is [redacted]. I have basic computer knowledge and struggle with English and French. I suffer from PTSD and the medication affects my memory, concentration, and comprehension. I use Malwarebytes Privacy VPN to protect my location online. My true location is Gatineau, Quebec, Canada, but it appears as Montreal due to the VPN. Due to past theft, I rely on security software to prevent further issues. I bought a new computer as my old one broke. Please unblock my Facebook account; I've had issues since March 17, [redacted]. I'm the only one who accesses my account. Please assist me as my tech knowledge is limited. My home phone is [redacted]. Thank you for any help you can provide. - Rambod Sigarchi Yazdi, also known as Rambod Aryan on Facebook.
Reported by GetHuman8259230 on Saturday, March 25, 2023 11:19 PM
Hello, I'm Gladys H. I need assistance with my hacked Facebook account. My name on Facebook was Gladys B. Hermosilla, using the email [redacted] Since I cannot access this email either, the only way for me to recover and secure my account is through my contact number [redacted]. On March 21, [redacted], my Facebook name was changed to Lily Collins without my knowledge. After investigating, Facebook informed me that my account, now named Lily Collins, was disabled and there is no apparent way to recover it.
Reported by GetHuman8259272 on Saturday, March 25, 2023 11:22 PM
My Facebook account got hacked. The hacker changed the name, photo, and added a 2-step verification process, which I didn't have previously. When I tried to verify my ID, it failed probably due to the name change. I've had this account for over 17 years, and I have many photos and friends on it that I don't want to lose. Can you assist me in recovering my account?
Reported by GetHuman-alex_ple on Sunday, March 26, 2023 12:32 AM
My Facebook account was hacked, and the username was changed to "Jeryy Avenaim". The same happened to my Instagram account, which is now "Karen_Spence_01". Despite reporting the issue, Facebook disabled my account, but Instagram has not taken any action. I am also dealing with unauthorized charges on my PayPal account, with $[redacted] spent on Meta "advertising" without my consent. The hacker seems to have access to my linked PayPal account. I have changed the PayPal password today, hoping it will prevent future unauthorized use. Dealing with this situation has been a disaster, and I have not received any assistance from Meta regarding these security breaches.
Reported by GetHuman-lizareli on Sunday, March 26, 2023 2:27 AM
I have sold items on Facebook Marketplace several times over the past years. Recently, I had a sale a couple of weeks ago, but despite the buyer receiving the item, Facebook has been sending me daily emails for over two weeks stating that my payments are paused. Even after providing my bank information, which they already had, the issue persists. I have tried reaching out to them, but unfortunately, the situation remains unresolved. My bank details have not changed, and Facebook still has them on file, yet they have not released my funds.
Reported by GetHuman-swommer on Sunday, March 26, 2023 2:48 PM
I experienced a hacking incident on Facebook 2 weeks ago. I changed my password but cannot recall it now. After sending my driver's license to Facebook, I received an email stating that a decision has been made and further instructions have been sent to me to recover my account, yet I have not received this email. I have tried reaching out through the Facebook help page without success. I have created a new account, but I urgently need access to my old account where my contacts are stored. It seems like I may have to send friend requests to all my contacts to reconnect with them. I would appreciate any assistance in regaining access to my old account. Thank you, Patrick.
Reported by GetHuman-pengl on Sunday, March 26, 2023 8:07 PM
I have been experiencing difficulty accessing my Facebook account recently. I attempted to reset my password following the provided steps, but have been unsuccessful in doing so. It appears that the log on code is being sent to an outdated phone number (1-[redacted]) instead of my current primary number, [redacted]. It is crucial for me to regain access to my account as I not only have my personal profile but also manage multiple others. Creating new accounts is not a viable option for me. Thank you.
Reported by GetHuman-clintyst on Sunday, March 26, 2023 10:04 PM
Hello dear team, during the time my account was hacked, unauthorized content containing copyrighted music was posted from my account to one of the pages I manage. Subsequently, my account was disabled due to this, even though my account was hacked by an unknown party during that period. When I recovered my account from the hack, I found out that I was banned for three days due to this post. I understood that, but I was surprised today to find my account permanently disabled, and this is saddening for me as it made me consider harming myself if I do not retrieve my account since it is very important to me. It contains memories with deceased friends, my poems, and my hobby of writing poetry. I hope for your understanding and forgiveness for this matter that was posted without my knowledge and for giving me a second chance to regain access to my account. With warm regards and appreciation.
Reported by GetHuman-romannit on Monday, March 27, 2023 3:05 AM
Dear Facebook Team, During the time my account was compromised, content containing copyrighted music was posted on one of the pages I manage from my account. Subsequently, my account was disabled due to this incident, even though it was hacked by an unknown party during that period. Upon regaining control of my account, I discovered that I was banned for three days due to this infringement, which I understood. However, today I was saddened to find my account permanently disabled. This is upsetting for me as it has made me contemplate self-harm if my account is not restored, as it is very important to me. It holds memories with deceased friends, my poetry, and hobbies like writing. I hope for your understanding and forgiveness for something that was posted without my knowledge, and kindly ask for a second chance to regain access to my account. With warm regards and appreciation.
Reported by GetHuman-romannit on Monday, March 27, 2023 3:07 AM
Hello, I am having trouble logging into Facebook on my browser as I don't have an authentication app set up, and I need to be logged in to set it up. The code generator on my phone is not sending me the code via SMS, even though the correct phone number is linked. Unfortunately, I am currently not logged into any browser to confirm this. Hope to hear back soon so I can continue working in the Business Manager.
Reported by GetHuman8261417 on Monday, March 27, 2023 9:39 AM
Dear Concerned, I'm writing to report a security issue with my Facebook account. On 03/27/[redacted] at approximately 9:53am, my account was accessed by an unauthorized individual from an unknown location without my knowledge. Despite my attempts to prevent the changes, my account has been disabled with the message that this action cannot be undone. I still have access to the original email and phone number linked to the account. I have been unable to regain control of my account, and even the option to download my information is not available. I am seeking assistance to verify my identity and restore access to my long-standing account. I can provide screenshots of the emails I received during the hacking incident if needed. Thank you, Angelina
Reported by GetHuman8262312 on Monday, March 27, 2023 4:14 PM
Hello, this morning, my Facebook account was hacked. The email address "[redacted]" is the main account, associated with the address [redacted] My name is Trimaille Laurent, born on 14/08/[redacted] in Biarritz! Someone logged in through my email address, deleted the address and associated number. I no longer have access to my account, which apparently was connected today at 7:42 from Ho Chi Minh City in Vietnam.
Reported by GetHuman8262436 on Monday, March 27, 2023 4:57 PM

Help me with my Facebook issue

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