Facebook Customer Service Issues

My Facebook account was hacked on November 20th, and the hackers changed my contact phone number and associated email quickly. I followed all the suggested steps from Facebook to regain access to my account, including sending my photo ID, but I received no response. The hackers kept control of my account for a few weeks despite it being reported by me and several of my friends. I have had this account since [redacted], and I am worried about losing all my pictures and memories. Can anyone advise me on how to reclaim my account?

In September, my Facebook account was hacked. The hacker swiftly altered my email, removed phone numbers, and changed my password. Despite numerous reports from my friends, Facebook claims the hacker hasn't breached any rules. Now my account, previously Chelley Rice, is listed as Chelley P Rice, even adding a middle initial. I supplied Facebook with the hacker's email address that was used. I feel lost without my poetry group and artist page as I am a poet.

My Facebook account has recently been locked, and I am in need of assistance to recover it. Facebook is sending the verification code to an old mobile number and email that I no longer have access to. I updated my mobile number a long time ago, and I'm unsure why I am being prompted for the old number. I do not have access to the old number or email. I have my identity details ready for verification, and I do have a different number that I added a while back, which I can use. However, the older number is no longer accessible to me. My account name is Suraj Hannadige, and my current number is [redacted]. Your help in recovering my account is greatly appreciated.

My Facebook account got locked recently, and I need assistance to recover it. Facebook is sending the verification code to my old mobile number and email, which I no longer have access to. Despite updating my mobile number a while back, I am being asked for the old number which I no longer possess. I am willing to provide identity details as necessary and can use the current number I added previously. However, I no longer have access to the old number and email. My account name is Suraj Hannadige, and my current number is [redacted]. I urgently need help restoring my account, and your assistance is greatly appreciated.

Hello, my name is Bridget Brooks. I have a Facebook account under Bridget L.M. Arnold. Someone has hacked into my account last night. I am trying to regain access as they changed my original email and phone number. I am willing to provide a picture of my ID and a photo of my profile to either regain access or have the account completely taken down. It contains all my personal information and my bank card was attached to it. Please, I am begging, I cannot have someone else having access to the money meant for my kids.

My Facebook account was hacked back in September. Despite following all the required steps multiple times, including submitting my ID and doing a face scan, Facebook has not provided any assistance. Initially named Chelley Rice, my account is now Chelley P Rice, but the hacker is still using it. As an artist, I have lost everything due to this breach. I diligently followed all the instructions given by the Facebook help desk, but I have not received a single response from them. The only communication I've had from Facebook is automated emails stating that the hacker is not violating any community standards when my friends report the issue.

My Facebook account was hacked back in September, and despite following all the steps multiple times, including submitting my ID and doing a face scan, I have not received any assistance from Facebook. My account used to be under the name Chelley Rice, but now it's Chelley P Rice, and the hacker is still using it. As an artist, I have lost everything. Despite reaching out to the Facebook help desk and following their instructions, I have not received any response except for automated emails stating that the hacker is not violating any community standards. This situation has been incredibly frustrating.

Estimado equipo de Facebook, Necesito ayuda para recuperar mi cuenta ya que no puedo acceder a ella. El único método de recuperación que tengo vinculado es una antigua cuenta de Hotmail que no utilizo desde hace más de 10 años y no puedo recuperarla. No tengo acceso a otro dispositivo donde haya iniciado sesión. Aquí algunos detalles de mi cuenta: Nombre en la cuenta: Raul Jose Dorante Peña Correo asociado: [redacted] Número de celular usado: [redacted]29 Última contraseña conocida: raulito[redacted]3 Dirección IP: [redacted].43.[redacted].28 Adjunto una foto de mi documento de identidad y estoy dispuesto a realizar una videollamada para confirmar la propiedad de la cuenta. Quiero recuperar el acceso restaurando mi contraseña anterior o recibiendo un código de restablecimiento en el número [redacted]29.

My account got hacked when one of the two numbers linked to it was deactivated and resold. The person who received my old number accessed my Facebook account and did inappropriate things. I reported the hack to Facebook previously. Despite uploading my Aadhar card as proof, my account remains disabled after two days.

Hello, I'm contacting you about my friend Albena in Bulgaria. Unfortunately, her Facebook account has been hacked. She can still access her email but has been unable to regain control through the forgotten password and email code prompts. I am reaching out on her behalf from England. Please advise on the necessary steps to resolve this issue promptly, as we are concerned about her account's security. Thank you.

My Facebook account, Iqbal Hada, was initially created using the old number 93[redacted]1. After this number was closed, I linked the account to the number [redacted]. However, today, on December 30, [redacted], my account started logging out automatically. Despite various attempts, I am unable to access it. I have tried all recovery methods, including requesting OTP via email and trying a new email address, but to no avail. I kindly request assistance in resolving this issue so that I can regain access to my account. Thank you for your help.

My account was hacked today (30/12/22) and subsequently disabled for violating community guidelines. The hacker changed the name to Jeryy Avenaim from Steve Greenhalgh, and altered the profile picture. Upon receiving a Facebook notification about breaching community standards and selecting "no," my account was disabled. Although the email and password still function, any login attempts display the message: "Your account has been disabled You can't use Facebook or Messenger because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed. To learn more about the reasons why we disable accounts, visit the Community Standards." As Facebook is integral to my business communication, I urgently seek reinstatement of access. Is there a possible solution to recover my account?

My account got disabled, so I cannot access Facebook or Messenger due to my linked Instagram account, which is now disabled. The activities on that account seemed to have violated Instagram's guidelines. If you believe this was an error, you can request a review of the decision through Instagram by visiting the Instagram Help Centre.

Il semble y avoir eu une confusion, j'ai reçu un signalement concernant mon âge, pourtant, j'ai cinquante-trois ans et j'utilise mon profil depuis [redacted]. Malheureusement, je rencontre des problèmes pour envoyer ma carte d'identité car un message d'erreur s'affiche à chaque fois. J'ai même attendu plus de 48 heures avant de réessayer. Pourriez-vous m'aider ? Je ne comprends pas pourquoi on me demande de fournir mon identité. Est-ce vraiment légal ? Merci de débloquer mon profil ! Mon adresse email est [redacted] Je suis préoccupé par la sécurité de mes informations, c'est pourquoi je ne souhaite pas les partager librement. Merci. André G.

Il semble y avoir eu une erreur concernant mon âge. J'ai 53 ans et j'utilise ce profil depuis [redacted]. Malgré mes tentatives, je n'arrive pas à envoyer ma carte d'identité, un message d'erreur s'affiche à chaque fois. J'ai déjà attendu plus de 48 heures avant de réessayer. Pourquoi ma véritable identité est-elle requise ? Est-ce une obligation légale ? Merci de débloquer mon profil. Mon adresse email est [redacted] Je m'appelle André G. Je me méfie des hackers, c'est pourquoi je ne partage pas trop d'informations personnelles.

Hello, I'm writing because both my Facebook and Instagram accounts were disabled. As a social media influencer, losing access to my Instagram account, which was linked to Facebook, is a significant setback for my career. The disablement occurred on December 16, [redacted], following reports of inappropriate content posted on my account without my knowledge while I was inactive. Despite multiple attempts through the help center, I am stuck in a frustrating loop unable to resolve the issue. I urgently need assistance to recover both my Instagram and Facebook accounts. Your prompt attention to this matter would be greatly appreciated. Thank you, Darshana

Hello, I am contacting you regarding my disabled Facebook account which led to the deactivation of my Instagram account as well. As a social media influencer, my Instagram presence is crucial for my work. On December 16, [redacted], both my accounts were disabled due to an inappropriate post that was uploaded without my knowledge. Even though I wasn't using the account at the time, a friend informed me about the issue. Despite multiple attempts through the help center, I find myself stuck in a loop, unable to progress my request with the necessary information. I urgently request your assistance in restoring access to my Instagram and Facebook accounts. These platforms are vital to my career. Thank you for your attention to this matter. Best regards, D. Salunke

I am currently facing a Domestic Abuse PFA situation. My husband has repeatedly changed my Facebook password, and whenever I try to reset it, I never receive the passcode. He is using electronic means to harm me, and I need to secure my accounts to prevent his access. Despite my efforts, he remains crafty and finds ways to circumvent my security measures. At the moment, I am unable to access my primary account under the name Holly Burcker in Grove City, PA.

My account was hacked, and I followed the steps provided by Facebook to recover it by submitting my ID. I'm now stuck because they want to use an authenticator app to provide me with a code, but I can't locate where the code is being sent. I've created a new account to try to access the authenticator, but it's not sending the code to the correct account. I don't know how to resolve this issue or get in touch with a Facebook technician to guide me through it. Despite uploading my ID, I haven't been successful in regaining access to my account. This account has been crucial for my communication with friends and family since [redacted], containing all my photos and contacts. Without access, I feel stranded and all my valuable information is inaccessible.

Dear esteemed team, I would like to address the disabling of my Facebook account on December 15, [redacted]. Over the past 5 years, my account has accumulated more than 3 million likes on posts. While I may have unintentionally violated some of Facebook's community standards recently, I humbly request for my account to be reinstated. I am willing to remove any disputed content and promise to contribute positively to Facebook in the coming year. Warm regards, [Initials]