Facebook Customer Service Issues

Archive 1693

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1693. It includes a selection of 20 issue(s) reported September 8, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello and thank you for any help you can offer regarding my disabled Facebook Marketplace account. Today, I tried to log in and saw a message saying my account is disabled with an option to appeal in 30 days. I followed the instructions to provide my account ID and a photo of myself. I was informed that I would know the status within a day or two. However, I was not given a reason for the disablement. I am 57 years old and have been using Marketplace for about two months to sell items from my storage unit. Although most transactions have been smooth, I faced a few challenges. Firstly, I received emails from someone claiming to be Facebook about unauthorized access attempts from Europe, which I denied multiple times. Additionally, I encountered individuals trying to scam me with codes or inappropriate requests. I am still learning to navigate Marketplace and recently unintentionally exceeded a group's listing limit. Thank you for listening to my situation.
Reported by GetHuman7792617 on Thursday, September 8, 2022 4:37 PM
Hallo, aus Sicherheitsgründen habe ich mein Facebook-Konto authentifiziert. Gestern habe ich mein Samsung S10e Handy aufgeräumt und dabei anscheinend versehentlich Daten gelöscht, einschließlich bei verschiedenen Apps. Jetzt kann ich mich nicht mehr in meinen Facebook-Account einloggen. Obwohl ich mein Passwort mehrmals zurückgesetzt habe, wird mir nach Ausführung aller Schritte und Eingabe des per E-Mail erhaltenen Codes angezeigt, dass er falsch ist. Es wird ein 6-stelliger Zahlencode verlangt, der auch von Facebook gesendet wurde, aber es scheint nicht zu funktionieren. Ich gebe alles ein, bis ich den Code für die zweistufige Authentifizierung eingeben muss. Obwohl ich den Google Authenticator über die App auf meinem Handy installiert habe, funktioniert es nicht. Ich bitte dringend um Hilfe, um mein Profil mit dem Benutzernamen Manuela Schaefer wieder nutzen zu können. Vielen Dank für die Unterstützung. Mit freundlichen Grüßen, Manuela Schäfer.
Reported by GetHuman7792753 on Thursday, September 8, 2022 5:22 PM
Dear Sir, my account named Merajul Islam has been disabled by the Facebook community guidelines team. I believe my account was mistakenly disabled as I always follow the rules and respect the guidelines. I kindly request you to review and reopen my Facebook account promptly as it is linked to other platforms like Instagram. I value your rules and regulations and hope for a quick resolution. Please reconsider and update your review system. Your prompt attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman7792851 on Thursday, September 8, 2022 5:52 PM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have provided all the necessary identification information to prove my authenticity. I kindly request you to review my appeal and reinstate my Facebook account promptly. Account Information: Name: Md Iman Ali Date of Birth: November 8, [redacted] User Email: [redacted]
Reported by GetHuman7793806 on Friday, September 9, 2022 12:33 AM
Hello Facebook Team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Community Standards. I have provided all the necessary identification details to support my appeal for reopening my account promptly. Account Information: Name: Shakib Shakir Date of Birth: 15 May [redacted] User Email: [redacted]
Reported by GetHuman7793806 on Friday, September 9, 2022 12:41 AM
A person on my friends list requested my assistance with recovering their account, claiming to be Raina Williams. Without hesitation, I provided my phone number and followed the instructions given. Unfortunately, I was hacked with changes to my email and password over a week ago. I have managed to reset my password and email, but I am unable to log in. The platform requests a generated code that I can only get through the app, which I cannot access. I feel helpless trying to resolve this on my own, as there are years of memories on that page that I want to retrieve. I am in need of help.
Reported by GetHuman7793938 on Friday, September 9, 2022 2:10 AM
Hello dear Sir, My account under the name Merajul Islam has been community disabled. I believe there might have been a mistake as I always adhere to the community guidelines. I kindly request for a review of my account to reopen it promptly. This is crucial for me as I have linked it to various social media platforms and apps. I value your rules and regulations. Please, Sir, make the review process faster and update your report system. Thank you for your assistance. Full Name: Merajul Islam Number: [redacted] Email: [redacted] Date of Birth: 14 Oct [redacted] Country: Bangladesh Disabled Account Link: [redacted]
Reported by GetHuman7792851 on Friday, September 9, 2022 2:14 AM
Hello, I am a genuine user of this account. Your security system mistakenly disabled my personal Facebook account, citing a violation of Facebook Community Standards. I have submitted all the necessary identification to reinstate my account. I kindly request you to review my appeal and reactivate my Facebook account promptly. Thank you. Username: Lokesh Raj Jagarwal Phone Number: [redacted] Email: lokeshjagarwaldd@[redacted]
Reported by GetHuman7783774 on Friday, September 9, 2022 2:25 AM
My Facebook account has been compromised. Upon attempting to regain access, the site flagged two posts for violating standards on child exploitation. These posts were not made by me, likely due to the account breach. My linked Instagram account now faces a similar issue. Unfortunately, I am unable to resolve this through the Facebook Help Center or phone support, as phone assistance is no longer available.
Reported by GetHuman-bgebczyk on Friday, September 9, 2022 3:07 AM
Hello Facebook Team, My Facebook account "Sharma Bunty" was deactivated on August 1st around 2 pm. At the time, I was not using my account as it was hacked, and I was unable to log in. I noticed that there were no password change emails in my Gmail inbox, indicating that someone else was using my account. I want to clarify that if any posts or messages violated the community guidelines, it was unintentional, as I never intended to hurt anybody's sentiments or share any content that goes against the guidelines. I have not shared my Facebook password with anyone and have not clicked on any suspicious links. I assure you that such errors will not occur again in the future. Please reactivate my account at [redacted] Thank you for your attention. Bunty Sharma
Reported by GetHuman7794022 on Friday, September 9, 2022 3:17 AM
Dear Sir, my official Facebook account was linked to my Instagram accounts. Unfortunately, my official Facebook account has been disabled without any reason. I have submitted a request to the Facebook team, stating that I have always followed Facebook's rules. I have never posted any illegal or sexual activity on my Facebook account. I have used my real name, and my name and date of birth match with my official Facebook account. I kindly request your assistance in recovering my official Facebook account.
Reported by GetHuman7794049 on Friday, September 9, 2022 3:42 AM
My account got locked on January 9th, [redacted]. I'm the only one using it, but Facebook mistakenly mentioned someone else logging in. I log in using Chrome and sometimes Messenger from various locations. Kindly unlock my account promptly. My name is Sneha Nagrale, and you can reach me at [redacted]
Reported by GetHuman-misssneh on Friday, September 9, 2022 5:16 AM
Hello, I am seeking assistance for my friend whose account was compromised due to entering her login details into a fake app. The hacker attempted to post ads, which were thankfully stopped by Facebook. Currently, her account is deactivated, and there are only 5 days left until it's permanently disabled. Despite reaching out through various channels on Facebook's website for support, there has been no response. She has successfully changed her account's email and password. However, every time Facebook reviews her account, she receives the same automated message stating that the ads were blocked, leading to the deactivation of her account. All she requires is for the ads to be removed and her account reinstated. Thank you for any assistance you can provide.
Reported by GetHuman7794339 on Friday, September 9, 2022 8:50 AM
My account got disabled on September 8, [redacted]. If you believe it was disabled in error, you can provide more details through the Help Center within 30 days of the disablement. After this period, your account will be permanently disabled, and there will be no option to request a review. For further details, please refer to the Help Center or download your information.
Reported by GetHuman7794548 on Friday, September 9, 2022 11:31 AM
I am reaching out regarding my late mother, Fran Kochis. Unfortunately, she passed away on January 2, [redacted], while in a nursing home. Her Facebook account has been hacked, and I am looking to have it deactivated. She used the password "Traveler" or a similar variation, but I cannot recall the exact details. For verification, her name was Frances Kochis, born on 10-04-[redacted], and her Facebook profile was under the name "fran kochis." Your assistance in resolving this matter is greatly appreciated. Thank you. Kathleen Zachary
Reported by GetHuman7794718 on Friday, September 9, 2022 12:46 PM
Hello Facebook Team, I am currently experiencing trouble accessing my Facebook account, which has been locked since 19 August [redacted]. I am unable to confirm my identity. I have provided some details for verification. Please consider sending me a code via email or to my phone number to facilitate the unlocking process. Username: Email: Password: Phone number: This account is very important to me, and I kindly request your assistance in finding an alternative way to unlock it. Thank you, A.
Reported by GetHuman7794747 on Friday, September 9, 2022 12:59 PM
Hello, my Instagram account (ilona_komnino) was mistakenly blocked. I apologize for any breach of rules, whether direct or indirect. I have always followed the terms of use and did not violate any guidelines. It is crucial for my creative work, as I have lost contact with important individuals and many meaningful photos and conversations. Please consider my request to unblock the account ilona_komnino associated with the email [redacted] I commit to being more careful in adhering to the rules. Thank you in advance.
Reported by GetHuman-ilonakom on Friday, September 9, 2022 1:51 PM
My account has been disabled. For further details, please check the Help Centre. The account was disabled on September 1, [redacted]. If you believe this is in error, you can provide additional details through the Help Centre within 30 days of the account being disabled. After this period, the account will be permanently disabled, and review requests will not be possible. To access your information, visit the Help Centre. Name: Utkarshrajyadav Mobile: [redacted] Email: [redacted]
Reported by GetHuman7785307 on Friday, September 9, 2022 2:33 PM
My account was disabled on the 1st of September [redacted]. If you believe your account was disabled in error, you have the option to provide more details through the Help Centre within 30 days from the date of the disablement. After this period, your account will be permanently disabled, and you won't be able to request a review. For further details, be sure to visit the Help Centre. Additionally, you can download your information from there as well.
Reported by GetHuman7785307 on Friday, September 9, 2022 2:38 PM
My account was compromised after sharing my phone number with someone who claimed to be a friend in need of a verification code. Unfortunately, this gave the hacker access to my Facebook account and other linked social media profiles. Despite my attempts to reset my password, the hacker continuously regains access. The hacker has even created a new email address linked to my account, further preventing my access to any of my accounts.
Reported by GetHuman7795052 on Friday, September 9, 2022 2:57 PM

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