Facebook Customer Service Issues

Lalit, You Disagree with the Decision April 8, [redacted] It usually takes about a day to review your information. Your account is not visible to people on Facebook, and you cannot use it. What happens next We will review your account once more. Due to the global pandemic coronavirus (COVID-19), we have fewer people available to review information. This means that we may not be able to review your account. If we find that your account complies with our community standards, then you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently closed, and you will not be able to disagree again.

Yesterday morning, my Instagram account (@actuallyits_cristiana) got hacked. I clicked on a link from a friend's account, and suddenly I was locked out (turns out my friend was hacked too). My email and phone number were changed within a minute, and the hacker started messaging all my friends and family about bitcoin. Despite sending multiple identification requests, including a "video selfie" for comparison, Instagram keeps sending automated emails saying they can't identify me, even though I look the same. I have emails proving I am the original content creator with notifications from Instagram. I'm desperate to get these hackers out of my account and regain control of my Instagram. It's scary to have someone pretending to be me and trying to take advantage of others. Please, I need help to resolve this.

Yesterday morning, my Instagram account (@actuallyits_cristiana) got hacked when I clicked on a link from a friend's compromised account. Within minutes, the hacker changed my email and phone number, locking me out completely. Despite multiple attempts with OTPs and sending identification videos to Instagram, the automated emails say they cannot verify me, even though I have proof as the original account creator. I urgently need Facebook's assistance, as the hacker is soliciting money from my contacts, jeopardizing not only my personal account but also the businesses and artwork I promote. It's crucial to act fast as the hacker continues to exploit my account. Your help is greatly appreciated.

My Facebook account has been hacked and I am unable to access it, causing me a lot of stress. The hackers changed my email address on the account to [redacted] and then to /Yolanda.langdon.5. They are using names like Mr Gregory A James, Dennis Gregory, and Richard G Dealba. I also can't access Messenger, which is linked to my Facebook account. The hackers are sending messages to my friends asking for money under the pretense of offering free grants. My friends have informed me about this, and I have advised them to report the fraudulent activities. Now, I am being prompted for a login code that I don't understand. I need help to regain access to my Facebook page and sort out this issue with the hackers.

Happy Birthday! As you transition to adulthood, some of the protections on your Facebook account have changed. Here are a few examples of what's different now: anyone can message you, you can have a public search listing, and you can use the tag suggest feature. Keep in mind that content you share publicly can be seen by anyone, even outside of Facebook. Make sure to review and adjust your settings accordingly to reflect these updates. Happy Birthday and congratulations on reaching this milestone!

I have a personal Facebook account linked to my Facebook Business and Instagram Business accounts for advertising. My accounts were unexpectedly suspended due to alleged community standards violations related to inappropriate content I did not post. Despite trying to dispute the error, I encountered issues sending my ID for verification. Facebook mistakenly claimed I disputed the content when I hadn't, and now my accounts remain locked. I fear losing access to years of investment in promoting my brand. I have not been able to contact Facebook to rectify this misunderstanding as my accounts remain inaccessible. Any advice on how to regain control of my accounts would be greatly appreciated.

I recently posted something on Facebook that went against the platform's rules unknowingly. After disputing it, I was informed that if they find me at fault, they might permanently delete my account. I implore you not to take this action as Facebook is how I keep up with my family, including my children, grandchildren, and great-grandchildren. I have never had issues before, and I promise not to make the same mistake again. Besides, my photographs are enjoyed by many, and losing access would be devastating. At 65 years old, Facebook brings me immense joy and connection. Please reconsider disabling my account; I genuinely did not intend to break any rules and won't do so in the future. My family means everything to me, and I rely on Facebook to stay connected. Thank you for your understanding. Best, B.A.

Hello Team, Unfortunately, my girlfriend's account has been hacked, and we are unable to access it despite trying various methods. When searching for her account through mine, I cannot locate it along with her previous activity. I am hoping you can provide assistance or advice on resolving this issue. Thank you in advance. Best regards, Jens

I recently received an email regarding my account stating that it was set to be permanently deleted due to a post that violated their standards. Shocked by the severity of the penalty, an account disablement for a month, I requested a review. Upon learning my error, they mentioned that further violations would result in the permanent deletion of my account. My account holds sentimental value to me as it's where I connect with my children, grandchildren, and great grandchildren. It's also a place where I can cherish memories of my late boyfriend. I am sincerely pleading for them to reconsider deleting my account, as losing it would deeply upset me.

Dhundharva, I received a notice regarding my Facebook account being disabled on April 8, [redacted]. The review process typically takes just over a day. Currently, my account is not visible to others, and I am unable to use it. Due to the COVID-19 pandemic, there may be delays in the review process as fewer people are available. Depending on the outcome of the review, my account may be reinstated if it complies with Community Standards. However, if it is found to violate the standards, it will be permanently disabled with no option to appeal.

My personal Facebook account was disabled unexpectedly. I always adhere to Facebook's community guidelines, and I use my real information on my account. Someone reported my account unfairly, and now I am unable to access it. I respectfully request assistance in recovering my account. Thank you.

Sanaya, you've contested a decision made on April 16, [redacted]. Typically, it takes a bit over a day for us to review the details you provided. Currently, your Facebook account is not visible to others, and access is restricted. Our review process may be delayed due to the impact of the coronavirus (COVID-19) on our staffing. After reevaluating your account, if it aligns with our Community Standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently disabled without the option to appeal. You can log out from Sanaya Srivastava and download your information.

Dear Facebook, I am writing on behalf of Petotel, a business account belonging to a Saudi-based company in KSA. Our page was suspended some time ago for reasons we believe to be unfounded. Despite our efforts to recover the account following your provided steps, we have been unsuccessful so far. We recently received a message stating "We don't have enough customer feedback data." It is crucial for us to have the page reactivated. For additional details about our company, please contact the owner at [redacted] Warm regards, Sara Al-Sharif Social Media Manager at Petotel

Hello, my name is Grace Gray Guerrero Noriega, ID Number [redacted]1. I am unable to access my personal Facebook account because I no longer have access to the email or phone number associated with it, even though I remember my password: teamox100premimemo. You can reach me at [redacted] I kindly request assistance to regain access to my Facebook account and recover my profile. Thank you for your prompt response.

Your eight posts have been flagged for violating our policies on child sexual exploitation. Please review our decisions to understand more. These posts are invisible to others, and your account may face additional restrictions due to repeated violations. If you believe this is a mistake, you can appeal our decision.

Good day, My name is Elber Javier Suarez Cortés, identified with citizenship identity card 5.[redacted].[redacted] from Oiba, Santander, Colombia. Date of Birth 05/12/[redacted], residing in the city of Bucaramanga, Santander, Colombia. On March 23, my personal Facebook profile was blocked, and up to today, April 17, [redacted], it remains blocked. I am unsure of the violation I committed, and if I did, it was unintentional. I do not make many posts on my profile, and if someone attempted to access my account without my consent, I am unaware of the reason behind it. I kindly request to have my profile reactivated to be able to use it. I apologize if I have broken any Facebook rules unintentionally and will seek advice to learn more about the rules Facebook applies, so I do not breach any again. Thank you. Elber Javier Suarez Cortes ID 5.[redacted].[redacted] Oiba.

Hello, I would like to address an issue I encountered on Facebook recently. My older sister informed me that I was tagged in a pornographic video, which prompted me to take action and report the video on my profile. Unfortunately, since April 6th, I have been unable to access my account. Despite being given 72 hours to contest the decision on April 9th, no progress has been made. I suspect the discrepancy lies in the use of a different name and surname on my Facebook account compared to my official ID. The name I used is my third name and the surname is a clan name. I assure you that I am innocent of any wrongdoing related to the video tagging incident. Once my account is reinstated, I can investigate the situation further. My Facebook account name is Sbusisiwe Ndwandwe, but I am willing to provide all my names if necessary. This situation is causing me distress, and I am eager for a resolution. You can reach me at [redacted] or via email at [redacted]

Dear Facebook Team, I was surprised to find that the page I manage, Century 21 Realty Management, was unpublished between February 15th and 22nd. The page was newly created, and we have always made sure to post according to the rules. I am requesting a clear explanation for why our page was unpublished. If the reasoning is unjust, as I believe it is, I kindly request that our page be republished immediately. I am the Associate Broker, and my father is the Principal Broker. We are hopeful for a response from the Facebook Team. Furthermore, the original page I published was also previously unpublished. Initially, it was used as my personal business page but was later changed to represent the company after I transitioned to Broker-In-Charge. The President of the company is Christopher Felix, who is also my father, and I am a trustee and owner of the business. Please advise on the necessary steps to have our page reinstated. Thank you.

My account was unexpectedly locked without any prior warning. I have been using Facebook since [redacted] and all my cherished photos and videos from different countries I have lived in are stored there. Now in my almost 50 years, the account under the name "iKenneth ken" which I used, has no friends or followers as I primarily used it for photo storage rather than for popularity or games. I am feeling very upset as all my photos are inaccessible due to the mismatch between my Facebook nickname and my driver's license name. I have reached out to Facebook via email to request the release of my photos, but have not had success. Despite having my phone number on the account for privacy verification, it has not helped in resolving the issue. I had shared my password with my niece who lives in the Philippines, trusting her to access my account if needed. These photos hold precious memories of my family, pregnancies, deceased brother, awards, work, and life milestones. Facebook has been a vital platform for me to connect with loved ones through Messenger. I am a nurse and I used a different name on my account solely for storing these precious memories. I am devastated that all my photos are now inaccessible, and I urge for assistance in recovering them as I have no backups.

On April 15th, I was working on a small investment in Bitcoin/Cash App with a Facebook friend when I fell victim to a scam and hacking incident. It wasn't until April 16th that I noticed my name and phone number on Facebook had been changed. Since then, my family and friends have been receiving messages requesting money, and I've even received calls about the hack. Despite reaching out to Facebook Help, they said they were unable to assist. As a precaution, my bank has disabled any connections to Facebook, Bitcoin, and Cash App. The hacker is still active on Messenger, and word has spread among my friends that I've been hacked. I seek assistance to resolve this urgent matter. Thank you, Valerie J.