Facebook Customer Service Issues

Archive 1641

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1641. It includes a selection of 20 issue(s) reported April 12, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Sir or Madam, I am Ayaz Sadoun Dary, the owner of this account: Ayaz Sadoun Dary | Facebook. I have tried several times to restore my account, but it was not successful. I have the Gmail account linked to this account at [redacted] and I still have access to the Instagram account. I kindly request your assistance in recovering my account through my email: [redacted] or my current phone number +[redacted]87. (!!! Note !!!) 1. I no longer have access to my old phone number +[redacted] [redacted] [redacted] [redacted]. 2. I have attempted to use the Trusted Contacts feature, but they have not received the account details. Best regards, Ayaz Saadoun Dary
Reported by GetHuman-ayzakris on Tuesday, April 12, 2022 10:34 PM
On March 10, my account was hacked. Someone used the Memories feature on my profile to post something from 4 years ago with my name on it, warning about child exploitation. As a mother and survivor of abuse, I wanted to share this important message with other parents. I believe Facebook's security measures failed, as there were suspicious emails requesting a budget increase that I did not authorize. Although I caught the attempted charges of over $5,[redacted] and stopped them with my bank, the incident has caused me a lot of stress. Despite having two-factor authentication, I had to change my email, name, and password to secure my account. I used to run ads on Facebook without issues, but after this hack, my Business Page and Ads account are inaccessible. I have followed the necessary steps to appeal and prove my identity, but there has been no progress even after a month. I hope to regain access soon as it is impacting my business and customers. It's frustrating that Facebook assumed I was involved in illegal activity without discussing the issue with me. I just want to restore my status as a legitimate advertiser and recover my account. Thank you, Shelley A. Girardin.
Reported by GetHuman7334098 on Wednesday, April 13, 2022 5:09 AM
Hello, I recently discovered that my phone number was being used by someone else on Facebook, which has deeply concerned me. Despite my attempts to remove my number from the account, I encountered issues with SMS validations no longer coming through. I reached out to Facebook's help desk support, and after reviewing the other person's profile, they informed me that they would not be closing it. I never requested the closure of that individual's profile. This situation is distressing, especially considering my past experiences with abuse. I am seeking assistance as I feel violated by this incident. I have taken screenshots for reference and would greatly appreciate any help you can provide. Thank you in advance for your support. - S.
Reported by GetHuman7334617 on Wednesday, April 13, 2022 11:11 AM
My Facebook account under Quarry Smith's name has been compromised. I received an email on March 24th informing me that the account was locked. Despite being able to log in, a message appears immediately saying it's locked and requires recovery steps. I can complete the Captcha and provide my email and password. However, I'm stuck at the step requesting a code to be sent to a phone number (+[redacted] ******06) that I don't recognize. There's no option to proceed without this code. I need assistance as this unknown phone number is hindering my account recovery process. Thank you for your help in advance.
Reported by GetHuman-mehchine on Wednesday, April 13, 2022 12:49 PM
Hello, I'm frustrated with Facebook restricting my profile. I can't comment or post for 29 days now after being blocked for increasing periods. I share information about governments allegedly misusing Covid vaccines, believing it's the truth. Facebook, as mentioned by lawyer Reiner Fuellmich, is allegedly involved with these governments, leading to my account restrictions. Despite wanting to leave, I can't because I lost my nephews recently and stay connected with my eldest nephew through Facebook. With Easter approaching, I'm unable to wish my friends. My profile is "Mariella Marietta," featuring my two nephews. I ask Facebook to lift the restrictions and allow me to share what I believe is the honest truth. Thank you.
Reported by GetHuman7335269 on Wednesday, April 13, 2022 2:48 PM
My Instagram account, linked to Facebook, was deactivated due to some manual mistakes. It's been over 10 days without a response from Instagram support despite multiple emails. Seeking your assistance to reactivate it. Thanks. Behnam Panahi.
Reported by GetHuman-behnamdu on Wednesday, April 13, 2022 6:21 PM
Subject: Appeal for Disabled Account Hello, I am writing to inform you that my account under the name of Sanju Singh has been disabled, which I believe was done in error. I value and adhere to the rules and guidelines of your community and am confident that I have not violated any of them. My account is crucial for me as it is linked to various social media platforms such as PUBG Mobile and Instagram, along with several apps from the Play Store. I kindly request you to review my account promptly and reconsider disabling it, as it is causing inconvenience. I assure you that I have always followed the community guidelines diligently. I appreciate your swift assistance in this matter. Thank you, Sanju Singh Date of Birth: 11/06/[redacted] Mobile Number: [redacted] Email: [redacted]
Reported by GetHuman-sanjushs on Wednesday, April 13, 2022 7:09 PM
I believe someone typed something obscene on my open laptop while I had my Facebook page open at the diner where I work. Unfortunately, this led to my page being disabled due to inappropriate content. As an internationally recognized artist known as Stefan D., often referred to as the "American Van Gogh," I have been using Facebook for nearly two decades to showcase my art and connect with thousands of followers. I have always adhered to community standards and never posted anything inappropriate. I am now trying to appeal the decision by emphasizing my clean history as a reflection of my character. I have been advised to request a review from Facebook, but the process only requires my photo ID and email without allowing me to provide an explanation. I have been tirelessly seeking a way to resolve this issue as losing my page would mean losing 20 years of artistic expression, public engagement, and numerous photos of my paintings.
Reported by GetHuman7336630 on Wednesday, April 13, 2022 8:02 PM
My Facebook account was hacked and disabled on April 10, [redacted]. For nearly a week now, I have been unable to manage or post any advertisements for my business. I submitted an appeal, and Facebook said it would take one day to review, but I have not heard back yet. I am concerned that my account might be permanently deleted, preventing me from managing my business page. Whenever I try to contact Facebook, I receive the message that my account has been disabled and am unable to take any actions. I feel like I am only interacting with Facebook's automated system and not with any real person who can assist me. I rely on Facebook for advertising my business and being disabled is hindering my ability to do so. I am a victim of hacking and it has caused me a lot of trouble.
Reported by GetHuman-jayfeng on Wednesday, April 13, 2022 11:33 PM
My Facebook account has been hacked! The hacker changed the password and is sending out messages about a suspicious government program. When I try to log in, it shows a different name and phone number. I need help to disable my account to stop the identity theft. It was my daughter-in-law who first noticed the hack, and my family members have also been contacted by the hacker. Please disable my old Facebook account under SHARON THOMPSON PARKER's name. I don't want the impostors using it. I tried creating a new account, but the wrong one got disabled. The hacker is now using the name Juan Garcia on my account, and an unfamiliar email was added. The situation is urgent, and I want this resolved quickly. Thank you for your assistance in disabling my account promptly.
Reported by GetHuman7337447 on Thursday, April 14, 2022 12:14 AM
I've encountered an issue with resetting my Facebook password. Despite several attempts to receive a code via text message, I have not received any messages to my phone. Even after trying to indicate I couldn't access my phone number, providing a new email, and sending images of my ID for verification, I still can't regain access to my account. It's been a frustrating process, and I'm eager to resolve this matter to log back into my account.
Reported by GetHuman-lilypwri on Thursday, April 14, 2022 12:49 AM
I have been unjustly accused and have been trying diligently to clear my name. Despite facing health challenges like agoraphobia, I made numerous attempts to reach out to different departments through postal letters and emails, but received no response. The Department of Culture and Media and The Ombudsman Association were unable to assist due to lack of authority and Facebook's non-membership, respectively. Seeking help from Nick Clegg's office led to unhelpful responses and a disconnect between assistants. Feeling frustrated, I sought legal advice and continued correspondence with Nick Clegg, only to find myself seemingly blocked by Facebook. Any guidance on how to proceed would be greatly appreciated.
Reported by GetHuman-kosminsk on Thursday, April 14, 2022 10:47 AM
I have received notices that some of my posts violate the Community Standards regarding child sexual exploitation. I wasn't aware of this and if there is a mistake, I would like to address it. Date: 11 Apr Hello, a situation has occurred with my Facebook account regarding illegal posts related to child exploitation. It seems my account was hacked, and I am seeking assistance to rectify this alarming issue. Gmail: [redacted] Phone: [redacted] Facebook ID: Akash Kumbhare Any guidance or support in resolving this matter would be greatly appreciated. Thank you for your assistance.
Reported by GetHuman7338473 on Thursday, April 14, 2022 11:26 AM
Hello, I am facing ongoing challenges with Facebook restricting my account for speaking out against COVID conspiracies and what I perceive as abusive governments. Despite repeatedly posting what I believe to be the truth, I find my account continuously restricted by Facebook, now for a 30-day period. This censorship is frustrating, as I value freedom of speech and privacy. I have a personal connection to the platform due to the loss of my two nephews, whom I raised as my own, and still have access to one of their accounts. Many others are experiencing similar issues with Facebook's restrictions. How can I unblock my restricted account? Thank you.
Reported by GetHuman7335269 on Thursday, April 14, 2022 2:48 PM
Rohit, you disagree with the decision. On April 14, [redacted], it usually takes us about one day to review your information. Please check back here. Your account is not visible to people on Facebook, and you cannot use it. What happens next? We will review your account once more. Due to the global pandemic of Coronavirus (COVID-19), we have fewer people available to review information, so it may take longer to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently closed, and you will not be able to disagree again. Log out from Rohit Sharma.
Reported by GetHuman7339554 on Thursday, April 14, 2022 4:42 PM
Hello, my name is Mario Wedrins. My account has been hacked, and despite my efforts, I have been unable to regain access. The hacker changed my password, email, and phone number. When I try to reset my password or secure the account, the security code is sent to the hacker's email and phone number. Please verify my details with the information in my account and restore my data. Please remove the other phone number and email address not listed here. Kindly send me a link to reset my password. Thank you. Mario Wedrins. [redacted]@[redacted].com. [redacted]@[redacted].de. Please remove any unauthorized contact information.
Reported by GetHuman-mariowed on Thursday, April 14, 2022 5:00 PM
On March 26, [redacted], I received the following email which I am attaching: Hello Carlo, Your primary email address or phone number was changed from [redacted] to [redacted] on Saturday, March 26, [redacted], at 10:59 (UTC + 08). If you made this change, you can disregard this email. If you did not make this change, please secure your account. I have followed the security procedure but have not had a positive outcome. I am looking to regain access to my account. As evidence that Palumbo Carlo's [redacted] account belonged to me, I am attaching: - Identification document - Original photo file from my page. Thank you.
Reported by GetHuman-dalla_ on Thursday, April 14, 2022 6:25 PM
My account was hacked. Since last night, I have been receiving texts attempting to extort money from me to regain access to my Facebook account. A friend informed me that I had been hacked after they received a suspicious message from me offering a cash deal. I have identified the email used by the hacker: "Your primary email address or phone number was changed from [redacted] to [redacted] on Wednesday, April 13, [redacted], at 9:49 PM (PDT)." My account is currently locked, and only the email seems to have been altered. I am eager to regain access to my FB account. The individual extorting me to restore my account can be reached at [redacted]9. Thank you for your assistance in resolving this issue.
Reported by GetHuman7340738 on Thursday, April 14, 2022 9:43 PM
I believe my boyfriend has gained unauthorized access to my Facebook account and changed the password, preventing me from recovering it. This Facebook account holds precious memories, including photos of my daughter before she fell ill, family pictures, and years of personal memories. I have been attempting to regain access to my account, but I am unable to do so as I no longer have access to the associated email, [redacted] Despite entering the email on my phone, it does not show up, leading me to suspect that it may have been blocked. I am determined to retrieve my account, as losing those precious pictures and memories is heart-wrenching. Any assistance in recovering my account, under the name Joany Caisse or Rose, would be immensely appreciated. Thank you for any help you can provide in resolving this distressing situation.
Reported by GetHuman7341139 on Friday, April 15, 2022 12:00 AM
Subject: Request to Review Disabled Account Hello, I am reaching out to address the issue regarding my disabled account under the name "Mian Usman." I have always adhered to the rules and regulations of the platform and hold the community guidelines in high regard. I believe there may have been an error in disabling my account, as I have not violated any terms. I kindly request a thorough review of my account to rectify any misunderstanding promptly. My Facebook account is crucial as it is linked to various other social media platforms like Twitter and Instagram. I am eager to regain access and resume using the services within compliance. Your expedited attention to this matter would be greatly appreciated. Thank you for your understanding and assistance. Best regards, Account Holder: kapil Attri jaat Date Of Birth: 31/08/[redacted] Linked Phone Number: [redacted]
Reported by GetHuman7341550 on Friday, April 15, 2022 3:46 AM

Help me with my Facebook issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!