Facebook Customer Service Issues

Hello, I'd like to share what happened with my Facebook account. Recently, it was accessed without my authorization, and the password was changed. Interestingly, the verification code sent to my email was never entered during this process, and only my Facebook account was impacted. Following the breach, the associated email was altered to a hotmail.de address that is not mine. Despite my attempts to recover my account by resetting the password, I encountered challenges. Facebook prompts me to enter a 6-digit code sent to the unfamiliar hotmail.de email for verification, which I cannot access. When I indicate that I don't have access to this email, the process loops back, asking for the same code. I've reached out to Facebook support for assistance but have not received a response yet. Now when I try to log in, a message appears referring to the account being compromised. I appreciate any help you can provide. Thank you.

Dear Facebook Help Center Team, My Facebook page has been hacked! The hacker gained access on March 18th through Business Manager. They have become admins on my page and are posting inappropriate content. Despite multiple complaints to the Facebook Help Center team, my issues remain unresolved. I am the genuine owner of this page and possess a government registration certificate for it. I am very distressed. Please assist me in recovering my page. Thank you! Facebook Page Link: [redacted] Facebook Account Link: [redacted] Email address on Facebook Page: [redacted] Please help me and facilitate the recovery of my page! Thank you very much!

I recently switched phones and am unable to access my Facebook account due to my old email being closed for the past 8 years because of a virus. I haven't used my security code in that time and don't remember it at all. To make any changes to my Facebook account from my old phone, I need the security code, which is sent to my old email address. I am stuck in a difficult situation and need to update my account information and security code to use my Facebook on my new phone. I have tried various solutions like adding a new email to my account to receive the code, but nothing seems to work. It's frustratingly secure to the point where I can't even access it myself. Thank you for any assistance you can provide; I really don't want to create a new Facebook account and end up with two existing ones! Thank you once again.

Subject: Urgent Assistance Requested for Facebook Account Hello, I am writing regarding my Facebook account issue. Recently, I received a link from Facebook to unlock my account after verifying my identity. However, I am unable to access my account as it requires a code sent to my phone, which was damaged. Despite providing multiple forms of identification, including my driver's license, social security card, passport, library card, and lease agreement, I am still unable to bypass the two-factor authentication process. Additionally, I have encountered issues with device recognition due to deleting cookies on my PC. I urgently need my account unlocked to maintain communication with clients I mentor, update my profile picture for professional reasons, and stay in touch with family through Messenger. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Karen C.

I am starting my own show on my personal Facebook page. I am looking for ways to gain insights on the posts. So far, I have done a test run and one episode, which is going okay. I believe this could be the future of Facebook, with local individuals creating their shows on their personal profiles to leverage their existing friends rather than starting anew on a fan page and needing to rebuild followers. Please share any recommendations you might have regarding optimal posting times and effective hashtags to attract more viewers. I think this approach could inject new life into the platform. Thank you for your assistance.

Dear Facebook Team, I apologize for multiple requests regarding the issues with my Marketplace ads page. I am unsure why my posting ability was disabled, and I would like clarification on the violation of community policies. I am struggling because I am unable to contact a support team member for assistance via Messenger as I could before. Kindly restore access to my page and ads on Marketplace, as they are essential for my work. Initially, I was informed that the problem was resolved and to refresh the app or log in again. However, upon trying that, I lost all access - no posting, editing, or browsing capability. This loss has impacted my income and customer base significantly. Urgent help is needed to regain access to my Marketplace ads, my primary means of advertising. I plead with you to address this issue promptly. Your assistance is greatly appreciated. Best Regards, Khalil Taleb

Hello, I need some help. I accidentally clicked on an unknown link and now my account is showing a violation of community standards even though I haven't done anything wrong. I can't receive messages or verification codes on my phone number, and I haven't added an email for recovery. I would appreciate your assistance in resolving this issue. Thank you.

Around 7pm Eastern on April 1st, someone hacked into my account and changed the email address associated with it to their own. I attempted to create a new account to regain access to my old one, but it was unsuccessful. Unfortunately, support is sending verification codes to the hacker's email address. When I receive emails from support, they are requesting my old email address, which the hacker is still able to provide. The changes made to my account were done through an iPhone, even though I use an Android device. This means that any communication related to the iPhone is likely with the hacker, keeping me locked out. The new Facebook account I created only has one friend, while the correct account dating back to [redacted] is inaccessible due to the email changes made by the hacker.

I am experiencing trouble logging into my official Facebook account as it has been suspended. The issue I am encountering states that my account will be disabled in 30 days due to a disagreement in a decision. I kindly request assistance in recovering my locked Facebook account. Thank you, Haider Sandhu.

My newly created Facebook account got disabled shortly after its setup. This was my first attempt at joining a social media platform, and the reason given was not meeting "Community Standards". Despite not having interacted with anyone or posted anything, my account was disabled, leaving me confused. I may have made an error during the setup process due to being less familiar with technology. I had created the account to contact sellers on Facebook Marketplace for used cars, as I urgently need to find a replacement for two broken-down cars. A friend recommended using Facebook Marketplace for its wide selection of nearby cars for sale, leading me to create the account. However, I encountered this issue within ten minutes of setting up the account. I am eager to resolve this situation promptly. Your assistance in resolving this matter would be greatly appreciated. -M

My Facebook account has been hacked. The hackers changed both the email and password associated with it. I am unable to access the new email or phone number they added because I didn't set them up. Even after uploading a picture of my ID for verification, Facebook's automated system failed to recognize my account as mine. I have also tried using my old last name to match the one on my account to no avail. The hackers are using my account to scam my friends through Messenger and posting fraudulent content. Despite my friends reporting the hack, Facebook has not taken any action. I urgently need help to recover my account.

On March 27th, I received alarming news from friends about my Facebook account being hacked with inappropriate content posted. Subsequently, I was threatened via email for ransom in bitcoins. Despite my immediate efforts to regain access, I encountered issues with the SMS recovery process; although I received the code, Facebook did not prompt me to input it. While I believe I managed to update my password, I continue to face challenges logging in, receiving notifications of policy violations regarding child exploitation. This situation has put my business accounts, along with 13 years of cherished memories, at risk. The ongoing lockout is causing significant distress both personally and financially.

I am encountering an issue with a girl who is spreading misinformation to my family members through messages. She is a friend of my former roommate. Due to my past roommate's abusive behavior and the girl's rent payment issues, I moved out of the apartment out of fear for my safety and personal belongings. The girl has made threats and had outbursts in the past. I have blocked both her and my ex-roommate on all platforms, yet she can still find my Facebook profile through my last name. Two of my relatives have reached out to me regarding the untrue information she is sharing. I am concerned about my reputation and my family's well-being and have considered legal action, although I would prefer a less costly solution initially. Any advice on how I can handle this situation?

Since the 25th of March, I have been experiencing issues with unauthorized access to my account, despite having two-factor authentication in place. I am concerned about potential unauthorized activities, including the posting of inappropriate content or soliciting money using my name. I urgently request that my account be locked until I can regain access through my old phone number. The email associated with my Facebook account, [redacted], is unfamiliar to me, as the original email registered was [redacted], with the phone number [redacted]. The hacker has erased my contact details to facilitate access. Please investigate the situation thoroughly and cease sending communications to the hacker's email, as they are using this information to compromise my account.

Dear Facebook Team, I want to express my appreciation for your team. I have been using my official Facebook account for several years now. Unfortunately, my official Facebook account has been closed mistakenly, and it appears to be a permanent closure. I have 30 days to request a review of my closed account. I have provided my genuine information to Facebook. I kindly ask for your prompt assistance in resolving this issue and reopening my Facebook account. Account Information: Name: MD.Abdurrahman Email: [redacted] Phone Number: [redacted]6 Birthday: 01/01/[redacted] Thank you.

I've recently experienced unauthorized access to my Facebook account. The hacker changed both my password and the associated email, making it impossible for me to recover my account. After submitting a case, verifying my identity with a picture of my ID, and updating my email on the account, I still face issues. When trying to reset my password with the verification code, I encountered errors stating that the feature was unavailable and that I had entered too many codes. It has been five days since I lost access to my account, and the hacker is misusing it to ask for money. I urgently need assistance to log out all devices and ensure only my email is linked to the recovery process. This situation is affecting my small business Facebook page tied to my account. I am frustrated by the lack of direct customer support from Facebook and require prompt resolution.

I am experiencing issues with the payments on my website. The payments seem to be made but are not reaching my PayPal account. I have contacted PayPal and they mentioned that Facebook may not have updated my PayPal email database. I need to reach out to customer service or find a way to speak via Messenger call with technical support to resolve this issue. I changed my PayPal email accounts on December 22, and if the database and payment methods were not updated by Facebook, the money is not reaching me. This is solely an error on Facebook's end. My name is Nelson Ariel Hurtado Oporta.

I am Anandu Omanakuttan, and I am disappointed with the lack of protection of customer information in your service. Unfortunately, this is the second time my Facebook account has been hacked. I have been using the new account created after the first incident for about 8 years (since [redacted]). On March 28, I received an email in my Gmail inbox stating that an email address was removed from my Facebook account without my knowledge. When I followed the Account recovery link provided, I discovered that my Facebook was linked to an unknown email account. I am uncertain about what to do next. I trust that you will assist me in recovering my account. If recovery is not possible, please proceed with deleting the account to safeguard my personal information. I have shared details of both accounts for your reference. Both accounts are connected to the same identity. As a long-time user of Meta products, including Facebook, Instagram, and WhatsApp, I am concerned about their security and rely on your support to address this issue promptly. Thank you for your anticipated response.

Dear Sir, I am concerned because my account under the name of Mian Usman has been disabled by the community. I am confident that I have not violated any rules and regulations, and I hold your guidelines in high regard. I believe there might have been a mistake, and I kindly request a review of my account to have my Facebook account reinstated promptly. I have linked my account to several other social media platforms, such as PUBG Mobile and Instagram, along with many other apps from the Play Store. Despite my efforts to comply with all your rules, my account remains disabled. I urge you to expedite the review of my ID and consider updating your reporting system. Thank you for your attention to this matter. Account Name: Vijay Singh Bhandari Date of Birth: 19.04.[redacted] Linked Phone Number: [redacted].

On March 30, [redacted], I loaded $[redacted] onto my card for the first time. A little over an hour later, I sent a friend $80 via a payment service. When my friend tried to make a purchase, it was declined. I had to send him another $80 to a different card, which worked without any issues. I've used this payment service many times before without any problems. It's been over three hours since I sent the first $80 to his credit union debit card. We checked his account balance at an ATM, and he only had $16.34 in his account. The transaction appeared as completed but stopped pending. His credit union had declined the transfer because he entered the wrong zip code when adding his card to his payment service wallet. It has been several days now, and I have $4.31 left in my account. My bank claims the transaction was approved, even though it was declined. It's stuck in limbo, not in his account or mine. I was told it could take up to three months to resolve this issue. I have a son with diabetes, and every dollar counts. I was hopeful it would be returned the next day, but it hasn't. Can someone please assist me in resolving this and getting my $80 back today?