Facebook Customer Service Issues

I need assistance recovering my Facebook account as all my devices were stolen, including important documents like my social security card and birth certificate. I cannot access my email accounts either as they were hacked. This is urgent as my accounts hold vital information. My name is Jillian Grabowski, and I have two main Facebook accounts. Please help me regain access. You can reach me at [redacted] or email me at [redacted]

My friend's Facebook page got hacked, and I recently received a suspicious message from the hacker pretending to be him, asking for my mobile number. Unfortunately, I shared my mobile number thinking it was my friend. The hacker then used my details to change the password to my Facebook account. Despite trying various methods suggested on Facebook's help pages, I've been unable to regain access to my account. Friends have confirmed that my account appears to be gone, but I continue to receive emails to my Hotmail account about different posts from friends on Facebook. I'm seeking advice on how to resolve this situation so I can potentially recover my original account rather than creating a new one. Any assistance or suggestions would be greatly appreciated. Thank you. - Philip W.

My Instagram account was deactivated on Saturday, the 26th. I am unsure of the reason behind this action and if I unknowingly breached any of Instagram's rules, I sincerely apologize. This account has been my primary source of income for approximately 6 years, supporting my family and funding my college expenses. Living in a third-world country limits my opportunities, making Instagram crucial for me. Struggling with depression, anxiety, and insomnia, interacting with my fans and sharing my art has been a vital outlet for me. Instagram is not just a platform but a healing tool where my 191k followers, my second family, connect with me. Despite any mistakes, I am determined to recover my account. I acknowledge my errors, learn from them, and aim to be a better member of both my community and the Instagram world. I implore for clemency and hope for the reinstatement of my account. Thank you for your attention and consideration.

I am experiencing a problem with a contact on Facebook Messenger that is causing significant issues for me. Unless this matter can be resolved, I may be forced to delete my account. My previous boss, Amanda Graves, has been taking screenshots of personal messages I have sent and using them to create trouble with my current employer, family, and friends after I declined her offer to return to my previous job. I have attempted to block and report her, but she continues to send screenshots and misinterpret unsent messages. Despite my efforts to delete messages from my end, I have been unsuccessful. I hope to resolve this specific message thread issue without resorting to deleting my entire Facebook account. Your assistance in this matter is greatly appreciated. Thank you. -Gina C.

I have been hacked and need help. I am Rusty Arthur Myers, using [redacted] I was banned from Facebook three days ago unfairly and money is being taken from my account through Facebook ads, totaling $[redacted]. Please reinstate my account so I can address this issue; I was wrongly banned without being asked about the post in question. The suspicious post was made while I was working as a police officer on duty, as evidenced by my body camera footage. This is not related to child exploitation. I received a Paypal Case update with reference PP-I-[redacted]9 and intend to request the supporting documents from [redacted] I never authorized Facebook to charge me $[redacted] and the activity is inconsistent with my usual Paypal usage. I was hacked and expect Facebook to protect its users, which has not happened in my case. I am unable to access my account to claim a refund, which is the assistance I expect from the platform. I have never consented to such a significant charge for Facebook ads before; this is unauthorized and unprecedented in my history with Facebook and Paypal. I demand the documentation and will consider a chargeback.

On the 22nd of March [redacted], my Instagram account was hacked. I received a link claiming my account would be closed due to reports. Exhausted after work, I fell for the scam and filled in the details. I realized it was a scam once I completed the form. Stressed, I attempted to change my details but couldn't do it fast enough. The hacker changed my email, name, password, phone number, and even logged me out of Facebook and my device. When trying to verify my account, I faced issues like "device not recognized" on my phone and suspicious activity on my laptop. The account's name was briefly changed to @lilyannaarmstrongart before reverting. The hacker even contacted me through a new Instagram account and WhatsApp, demanding £[redacted] in bitcoin to return access. They posted stories to sell my account to my followers. I suspect they own an account teaching hacking and selling accounts. Thank you, Lily.

I have been struggling to regain access to my Facebook account and have even attempted to create a new one due to password issues. However, each time I attempt to recover my account, I am only presented with outdated email and phone number options that I no longer have access to. Despite successfully logging in via my Google Account, I am still prompted to verify my identity through these obsolete contact details. My name is Craig Backus, and you can reach me at [redacted] or [redacted]. These are my primary contact methods. I am only interested in accessing the account linked to my Gmail address; the one associated with my old phone number can be deleted. I recently purchased an Oculus Quest 2, which necessitates a linked Facebook account.

Hello, I am reaching out because my account under the name Aj Roy has been disabled by the community. I want to clarify that I have always followed the rules and guidelines of the platform and hold respect for your community standards. I believe there has been a misunderstanding, and I kindly request a review of my account to be reinstated as soon as possible. I rely on this account to stay connected with other social media platforms and various apps I use. I appreciate your prompt attention to this matter. Thank you for your assistance. Account name: Aj Roy

Hello, my name is Jennifer M. On March 28th, [redacted], I discovered that my Facebook account has been hacked. Throughout the day, I received numerous calls. When I attempted to log in and entered my password, it immediately informed me that it was incorrect. I then clicked on "forgot password" to reset it. The only option provided was to send the reset link to an email associated with the account, which appeared to be fake and not mine. I even submitted a picture of my ID to verify my identity. This is the second time this issue has occurred within the past year. My main goal is to regain access to my account, reset the password, and prevent this from happening again. For further communication, please contact me at [redacted] or email me at kaligrl805@[redacted].

Happy Birthday! Facebook has updated your settings now that you are an adult. Some protections for minors may no longer apply. For instance, anyone can message you, you can have a public search listing, and use the tag suggest feature. Remember that content you share publicly can be viewed by anyone on or off Facebook. Make sure to review and adjust these settings accordingly. Visit the Facebook website for more details on the recent changes. Thank you!

About two weeks ago, I made a regrettable decision by throwing my phone at a cow, resulting in a disconnected battery and a black screen. I hadn't backed up my passwords, including for Facebook, leaving me locked out after getting a new phone. I created my Facebook account 15 years ago with the email [redacted], without a recovery phone number. Contacting Yahoo for help was fruitless, and Facebook's instructions were unhelpful without account access. The associated cell phone number, [redacted], is now useless on the new device until I can log into Facebook and update it. I'm seeking assistance from a real person as the current email for help is [redacted]

There is a profile with the name Siddharth Mishra who has posted a harassment message about a boy named Himanshu Vaishnav. The post is troubling as it suggests seeking a bribe of ten thousand rupees to harm Himanshu. This matter is deeply personal and needs to be dealt with discreetly. The post has caused significant distress, with Himanshu even attempting suicide due to the damage caused to his reputation. I have already reported this issue through email but have not received any updates yet. My main request is for the post and the individual Siddharth Mishra to be permanently blocked from Instagram and Facebook to prevent further harm to society.

My Facebook account under the name "Brenda Marie" has been hacked once again. I have had previous accounts compromised by known hackers, without any resolution. I urgently need this current account restored by Facebook promptly. The process for legitimate owners to regain control of their accounts is excessively difficult once hackers change passwords. The email listed on my account is outdated, and the reset code sent there bounced back as the whole email account has vanished, along with others'. Facebook needs to improve its security measures to protect users like me from continuous hacks. I possess the correct password from before the hack, which Facebook even acknowledged, yet I have been stuck in a frustrating cycle for 2 days trying to reclaim my account. I suggest Facebook contacts me at my Google email linked to one of the prior compromised accounts for a feasible resolution. The leniency towards hackers by Facebook is unacceptable, and legitimate users like myself should not have to endure this level of inconvenience and inefficiency in reclaiming control of our accounts.

I recently got a new phone with the same number but cannot log into my Facebook account that I've had for over 13 years due to security measures. Despite uploading my ID and reaching out to Facebook, I have not received any response in over a month. As my Messenger and Instagram are connected, I had to create new accounts for those platforms too. I'm frustrated as I want to access my primary account. Resetting my password hasn't worked as the codes may be going to the wrong phone number. I fear losing all my pictures and memories. Any assistance would be greatly appreciated.

I seem to have lost control of my business page because I did not realize it needed to be "claimed" in Business Manager. I have been the sole Admin of the page since its creation. I followed Facebook support's instructions and requested access from the admin in Business Manager, but the request has been pending for 4 months. The admin/page owner, "No 22," seems to be untraceable on Facebook or Google. Despite multiple attempts to contact Facebook support, the solution given of requesting access from the page owner has not been effective. I have come across posts where users had to verify their identity with documents, but I have not reached that stage. Assistance in resolving this issue would be greatly appreciated.

My wife's phone recently broke, and though we fixed it, we had to reset everything. We reinstalled Facebook after setting up the iCloud but encountered an issue with the password. Despite numerous attempts to receive a code to reset the password, we have been unsuccessful. Unfortunately, we are unable to recall the rescue email or phone number needed for the code. When attempting to reset the password, it indicates that the code will be sent to my wife's phone, but we haven't received anything. It is crucial for us to regain access to the old Facebook account as it holds precious memories of our late daughter. We are struggling emotionally, especially since we cannot add her as a friend on a new account. Any assistance would be greatly appreciated.

Hello Team, I need urgent assistance with case number [redacted][redacted] as my personal and business ad accounts were hacked on 01/02/[redacted]. Despite regaining access to my personal account through trusted contacts, I am still unable to take any actions on my business page. I have been developing this page since December [redacted] and regularly consulting with Facebook marketing experts to enhance it. The majority of my customers engage through this page, and I cannot afford to lose their contact. The hacker even unpublished the page, which I believe is prolonging the resolution process. Although I have exchanged emails with Facebook support, I am now unable to send further emails as the case appears closed without resolving the issue. I appreciate your prompt attention to this matter.

My Facebook account has been hacked, and the password has been changed. I am unable to regain access to my page. I have already submitted copies of my driver's license and military ID to Facebook. I need to reset my password. To help me regain control, please contact me using [redacted] The hacker is deleting posts from friends alerting them about the breach. It is urgent to recover my account to protect my friends from being contacted for money. I go by the name Mandy Rawdon, and my middle initial is M. Contact me at [redacted] for assistance. Your help in resolving this matter promptly is greatly appreciated. Thank you, Mandy Rawdon.

After my husband accidentally damaged my phone, I've encountered persistent Two-Factor Authentication (2FA) issues with Facebook. Despite disabling 2FA regularly, I face continuous prompts due to cookie clearing. Facebook's system doesn't recognize my familiar PC without saved cookies or passwords. Unfortunately, my webcam quality doesn't meet Facebook's ID requirements, only allowing phone verification. Attempting to verify my account, Facebook rejected my uploaded IDs – first, a driver's license, then a library card and lease agreement. Despite multiple attempts, Facebook's responses reiterated the need for accepted forms of ID matching the account information. Frustrated by the unyielding system, I resorted to uploading clearer images of my driver's license and passport via my DSLR camera. Despite turning off 2FA each time, Facebook's requirement continues whenever cookies are cleared, leaving me unable to access my account. Karen C.

My Facebook account has been hacked. The original email address associated with it is [redacted] The hacker changed the password and email to [redacted] The IP address recorded was [redacted]:[redacted]:[redacted]:[redacted]::8da2 on a MAC OS X at 2:55 am on March 1, [redacted]. I, Mandy Rawdon, submitted my driver's license and military ID. The username "James" is now linked to my account, and I am locked out without access. I am not tech-savvy but need your assistance in reclaiming my account and securing it with a new password. I have no way to contact Facebook for help. Please block the user [redacted] from accessing my account. My contact number is [redacted]. On my account, the user ID was [redacted], and my name was Mandy Rawdon. I have a post from March 9, [redacted], to my husband Jeffery Rawdon as a happy anniversary. I need these troublesome individuals out of my account as they are causing issues with my friends. Please assist me.