Facebook Customer Service Issues

Dear Facebook team, My Facebook account is currently locked, and I am facing issues with confirming my identity. Could you kindly assist me in unlocking my account? It is of great importance to me, and I have invested a significant amount of money into it. I would greatly appreciate if you could provide me with a login code via email to unlock my Facebook account directly. Account details: Facebook name: Nant Hsuei Date of birth: 16/07/[redacted] Email: [redacted]

I am having trouble accessing my old Facebook account that I haven't used in 5 years. I would like to recover it instead of creating a new one. Unfortunately, since it's been so long: - I no longer have the devices I previously used to log in. - I do not have access to the old phone number linked to the account, but I still use the same email address. - During the recovery process, I don't recognize 4 out of the 5 friends shown to me for support. The recovery process feels like an endless loop as I can't proceed. If there was a way to contact Facebook directly, I believe I could answer any security questions. Do you have any suggestions for recovering my account or contacting Facebook in this situation? Thanks, Michelle

My Facebook account was hacked on Friday. The hacker changed the email, password, and set up 2FA. They also removed my registered devices and posted a photo that violates community standards. Additionally, they made a £40 payment for a Facebook ad using my linked bank account. Currently, my account is disabled due to this breach of security and fraudulent activity. I have made progress in starting the recovery process. I added my email, removed the hacked email, and changed the password. However, I am unable to bypass the 2FA step, as it seems like I am logging in for the first time. I have been stuck in a loop with Facebook support. I submitted my driving license and passport for verification but have not received further guidance on how to regain access to my account. Sincerely, Becky

Danish, You have contested the decision on March 28, [redacted]. Normally, it takes a little over a day to assess your details. Please monitor the status here. Your Facebook account is currently invisible to others, and you are unable to access it. Moving forward, we will conduct another review of your account. Please note, due to the impact of the coronavirus (COVID-19) outbreak, we have fewer staff available for assessments. This may cause delays. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if we determine that your account does not adhere to our Community Standards, it will be permanently deactivated, and further appeals will not be accepted.

Hello, my Facebook has been hacked. The hacker turned on two-factor authentication using their phone number [redacted] from a Google Duo app on an iPhone 13 in Atlanta, Georgia. I reset my password and logged them out, but now I'm stuck because it's asking for a code sent to their number when I log in. The hacker also asked me for money to return my account. I need help erasing the hacker's phone number from my account or getting the code generator to remove their information from my account. I also saw the email they changed on my account.

Hello, I am the true owner of this Facebook account. This account is crucial to me for social and communication purposes. Unfortunately, your security system mistakenly suspended and disabled the account citing violations of community standards. I have provided all my identity information to prove my authenticity and request the reopening of my account. The only inaccurate detail is my birthdate due to a subconscious error during registration, which I couldn't alter for security considerations. I truly value my account for academic and medical-related needs. I am hopeful that you will review my appeal and reinstate my Facebook access. Thank you, Dr. R.B. Facebook: রাজদ্বীপ ভট্টাচার্য্য Phone: +[redacted][redacted] National ID: [redacted] BMDC Reg. No.: [redacted]

My Facebook account was hacked on Saturday morning. I've provided my ID for verification, which was approved. However, the hacker's email address and phone number are still on my account, even though I added another email. I couldn't replace the hacker's phone number with mine and the code I entered was rejected multiple times. I can't log in to change anything. I wonder if my account was deleted, deactivated, or disabled. I'd be okay if it was deleted, but I have precious photos and information there. The hacker easily took over my account, but I can't reclaim it. Important info to verify me is with you, but it hasn't been done.

Your page has been unpublished because it violates our community standards related to child sexual exploitation. We do not permit content that engages in such activities, and we take action to prevent its spread. Repeated violations of our community standards may result in your account being disabled or banned. If you believe there has been a mistake, you can appeal this decision.

I recently received multiple notifications from Facebook stating that several of my comments have been flagged for violating their Community Standards on spam. I understand the importance of adhering to their guidelines and would like to address this issue promptly. I kindly request for my account to be unlocked as it is urgent for me to access it. Thank you.

My Facebook account has been compromised. The hacker changed my password, email, and phone number, making it impossible to recover the account. Despite trying various methods, including using my username and sending multiple emails to Facebook support, I have not received any assistance. The account is very important to me, and I would appreciate any help in recovering it.

I missed the email from Facebook about activating two-factor authentication, which resulted in restricted access to my account. Despite having my login details, I'm unable to sign in without the two-factor authentication. I've attempted to verify my identity by submitting my passport and ID card, but the names on those documents differ from my business Facebook account. There is also no mobile number linked to my account for receiving messages. I require assistance in reactivating my Facebook account since I depend on it for business advertisements. I am willing to provide any necessary documentation for verification purposes.

Dear FB Support Team, I recently discovered that my Facebook account was hacked today. This incident is particularly alarming because my password and emails were changed from Paris, a location I have never visited. Typically, all my logins originate from Bulgaria, my home country. I diligently followed the instructions in your help center article and have already submitted copies of my driver's license and ID card. However, the responses I received so far have been generic, only stating that you could assist me after reviewing the documents, which I already provided. Please, I kindly request your assistance in recovering my account, as it holds significant importance to me. I am reaching out from the original email address that was linked to the account. I am Stefan Pavlov, and any help you can offer in resolving this matter would be greatly appreciated. I am prepared to furnish any additional information required to facilitate the account recovery process. Thank you in advance, Stefan Pavlov

Hello from France! I am Irish, currently living in France. I've noticed an increase in scam sites using Facebook to promote fraudulent goods, resulting in people being deceived. I've reported several of these companies to Facebook, and although they investigate and remove them, new ones keep popping up. One recent example was a site selling ice cream machines for $[redacted], marked far below their actual value of around €[redacted]. Additionally, there are sites displaying the Ukrainian flag, run by Chinese entities, soliciting donations, and the distressing fake fundraisers for children with cancer. I even faced repercussions from Facebook for seemingly innocuous posts, indicating a lack of consistency in their enforcement. Many users are frustrated with these discrepancies. Can Facebook not identify these scams more effectively? Thank you, Ciraan Meyler.

Hello, I noticed that there has been a recent change to my email address on my Facebook account from [redacted] to [redacted], which has led to someone taking over my account. I followed the steps you provided to recover my account, changed the password, but the next morning the password no longer worked, and the links to regain access are not functioning. To resolve this, I need to reset the email address back to [redacted] or use my backup email [redacted] I have received notifications from multiple people about the hacking incident, and despite the system showing no issues, I still need assistance. Please advise me on next steps. Thank you, Kathy Baker

Last Friday, I fell victim to a scammer who has taken over my original account by linking their email address to it. As a result, I am unable to reset my password, which the scammer changed. I had to create a new account, but I suspect my original account is still active. I am seeking assistance from Facebook to remove the scammer's email from my account, erase all their activity on my page, and send a password reset code exclusively to my email.

Hello, I had an issue with my Instagram account yesterday. I am Oscar Ernesto Villalobos Jovel, and my account was hacked by "susan_fxtrader_" on Instagram. Around 10 am (El Salvador time) yesterday, someone accessed my account, which originally had the username "oscarvillalobos_", from LA, California. This was not me as I am from El Salvador. Upon noticing, I selected the "No, it is not me" option. However, I may have seen the message too late as the hacker changed my original email ([redacted]) to "[redacted]" and altered my username from "oscarvillalobos_" to "_._.oscarvillalobos_". The hacker started posting stories about earning money through bitcoin mining. I have submitted several reports through the Instagram help center, but my original account has not been closed or deleted, and I have not received any assistance in recovering my account. Please assist me.

Hello, I am the genuine user of this account. My account has been disabled due to a violation of Facebook community standards. I have provided all the necessary identification to have my Facebook account reinstated. I am hopeful that you reconsider and reopen my account. Thank you. You are unable to access Facebook as your linked Instagram account suershindaliya has been disabled. The activity on suershindaliya has been found to go against Instagram's Community Guidelines or other regulations. If you believe this is an error, you can request a review of the decision by visiting the Instagram Help Centre for further information.

Hello! I am Zareen, a long-time user of Facebook. Lately, I've been facing increasing restrictions on my account. I primarily use Facebook for marketing my business, aiming to be a successful businesswoman. However, I am unable to post freely as each attempt results in warnings or restrictions from Facebook. I have not violated any rules and even when prompted to confirm my identity, I encounter errors accessing the next steps. Messages about violating standards or restricted abilities in buy and sell groups have also been received. I seek guidance on resolving these issues swiftly to regain account access and conduct my business without apprehension. Your prompt assistance in this matter would be greatly appreciated. Goodbye.

Good morning, I urgently need assistance. I have been accused by the director of my office of posting a photo of myself in an unspecified location in Sardinia during the summer of [redacted] while I was supposed to be working there. Despite my denial of the accusation, when I showed the director my profile (where the photo was not found), he suggested I may have deleted it. I would appreciate a certification confirming all my Facebook posts from May 1, [redacted], to September 30, [redacted], or indicating if I deleted any photos during the year [redacted]. Your prompt cooperation is crucial for my credibility and honor. Thank you for your assistance. Regards, A.B.

My Facebook account is currently locked. On March 29, [redacted], I tried to log in from a different device than usual and realized that the birth year on Facebook is [redacted] instead of my actual birth year, which is [redacted]. I made this account when I was young and didn't realize the importance of accurate information. Despite numerous attempts, I couldn't resolve the issue, and now my account is locked due to suspicious activity. It's frustrating that there's no customer service representative available for help. I hope to find a solution to regain access to my account through this platform.