The following are issues that customers reported to GetHuman about Facebook customer service, archive #1633. It includes a selection of 20 issue(s) reported March 26, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I received a message on Facebook from a girl asking for a code, and after sending it, I got locked out of my account as I was hacked. My phone number and email were not updated, and now I cannot access my account. I usually use Facebook on my phone, and my number is [redacted]4. I lack proper ID, only having letters with my name and address. I've tried to send ID, but it wasn't sufficient. My name is John R. Vowles, with the date of birth 21/04/87. My Facebook email is [redacted], although it's not my primary email. Can you assist me in recovering my account? Thank you as all my photos and memories are stored there.
Reported by GetHuman7266593 on Saturday, March 26, 2022 2:23 PM
My Facebook account was hacked by someone named Rob Sems, with the email address [redacted] This individual attempted to scam me by pretending to be my friend Rach J Davies, asking for my phone number under the guise of needing a code to access their own hacked account. After realizing something was off due to Rach J Davies not contacting me for a while, I blocked the scammer. Unfortunately, my page, Margarette Crawford from Dublin, was hacked, and I lost access to it. Although I managed to briefly regain control through Messenger, the hacker quickly tried to undo my actions. They ultimately deleted Messenger, leaving me unable to secure my account.
I desperately need help recovering my Facebook account as it holds great personal importance to me. My contact numbers are [redacted]0 for mobile and [redacted]8 for landline, and my email address is [redacted] The password for my hacked account was 1010Queenie2021, but the hacker has changed it. Despite providing my previous password when attempting to recover my account, Facebook did not recognize it.
I kindly ask for assistance from Facebook to resolve this issue promptly. Thank you for taking the time to understand my situation.
Sincerely,
Margarette Crawford
Reported by GetHuman7267032 on Saturday, March 26, 2022 5:00 PM
Dear Sir,
I would like to bring to your attention that my account under the name (Pradum Jaat Jaat) has been inexplicably disabled by your system. I am certain that I have not violated any community guidelines or rules. I hold your platform in high esteem and believe there might have been an error in disabling my account. I kindly request you to promptly review my account and reinstate it as soon as possible. My Facebook account is crucial for me as it is connected to various social media platforms, such as PUBG Mobile and Instagram, as well as other apps I downloaded from the Play Store. Despite my best efforts to comply with all rules, my account remains disabled.
I appeal to you to expedite the review process and make necessary updates to your reporting system.
Thank you for your attention to this matter.
Sincerely,
Pradum Jaat Jaat
Date of Birth: 4/11/[redacted]
Linked Phone Number: [redacted]
Facebook Account Link: [redacted]
Reported by GetHuman-pradumba on Saturday, March 26, 2022 5:05 PM
Hello, I need help. My Facebook account has been blocked. When I try to recover it, the data disappears. It's as if I block my friends, and no one can see me. After a day, my profile reappears as if everything is normal. I tried to upload photos as part of the account recovery process, but there are no options available. Please assist me virtually in finding another way to recover my account. I appreciate your help in this matter.
Reported by GetHuman-hjorgequ on Saturday, March 26, 2022 6:52 PM
I have received multiple notifications that 8 of my posts have violated the Community Standards pertaining to dangerous individuals and organizations. I understand that these posts are not visible to others, and continued violations may lead to more severe account limitations. If I disagree with these decisions, is there a process to address this?
Reported by GetHuman7267696 on Saturday, March 26, 2022 8:46 PM
Six of your recent posts have been flagged for violating our Community Standards on child sexual exploitation. These posts are not visible to others, and continued violations may lead to further restrictions on your account. If you believe this is a mistake, you have the option to appeal the decision. Please review our guidelines to ensure compliance.
Reported by GetHuman7267783 on Saturday, March 26, 2022 9:21 PM
Hello, I have a Facebook account with two-step authentication. I recently removed all devices with access to my account, including my Poco X3 Pro mobile phone. After resetting the devices, I couldn't receive the two-step authentication code via text, preventing me from accessing my account. I changed my password, but the issue persisted. I am underage, so providing identification is not an option. I need immediate assistance to regain access to my account, as it contains important information like game accounts, bank accounts, and PayPal. I have my email and phone number handy for verification purposes.
Reported by GetHuman7267792 on Saturday, March 26, 2022 9:26 PM
I received multiple text messages and emails while I was sleeping notifying me about an attempted account access and password change. Upon trying to log in later, I was prompted to change my password, which I promptly did. Subsequently, I was asked to input a generator code, although I never set up Authenticator codes on my account. To retrieve the codes, I needed to access my account, which seemed impossible. Following the assistance tips, I contacted FB support, providing my identification as requested. However, the response I received was a generic email advising me to use the authenticator I never added. Despite sending numerous follow-up emails, I have not received any further help. It is critical for me to regain access to my account as it connects to two business accounts that are now inaccessible.
Reported by GetHuman-ahorskin on Sunday, March 27, 2022 1:08 AM
Dear community members,
I am reaching out today on behalf of Thomas McArthur, who is experiencing a significant issue with his Facebook videos being partially muted due to alleged copyright violations. Thomas is a dedicated lyric writer who invests his resources to pair his lyrics with music, creating unique pieces for which he holds all the copyrights. He also hosts a cooking show on Facebook named "Yasui Chef," where he showcases his culinary skills alongside playing his music and sharing insights about his work.
Recently, Facebook has been muting portions of his videos, citing copyright concerns, even though the material belongs to Thomas himself. Despite his efforts to showcase his content on his personal page, the issue persists, raising questions about the recognition of his identity and work. Thomas is eager to understand what steps he needs to take to address this matter, reclaim the audio in his videos, and assert his rights as the copyright holder of his songs.
If anyone can offer guidance or assistance in resolving this matter, it would be greatly appreciated. We are perplexed by why Thomas is facing these challenges when he legitimately owns all the copyrights to his songs. Any insights or support would be invaluable to help Thomas restore the audio in his videos and continue sharing his creative work without disruptions.
Thank you for your attention, and we eagerly await any advice or solutions that can help Thomas overcome this obstacle.
Warm regards,
Lillian Evans
Reported by GetHuman7268324 on Sunday, March 27, 2022 1:31 AM
Hello, my name is Mark. I recently received a notification from Facebook accusing me of engaging in inappropriate activity involving children. I would like to dispute this claim as I have not used my account for over a week and Facebook is threatening to permanently disable it. I have crucial information on that account, including school-related discussions, group chats, and educational websites that I have paid for. My academic work depends on the content stored there. I suspect that my account may have been compromised by a hacker. Please assist me in resolving this urgent matter.
Reported by GetHuman-mdxfry on Sunday, March 27, 2022 2:02 AM
I received notifications from Facebook stating that two of my posts were found to violate their Community Standards on child sexual exploitation. I have been informed that no one else can see these posts, but continued violations may result in account restrictions. If I believe there has been a mistake, I have the option to dispute the decision.
Reported by GetHuman7268922 on Sunday, March 27, 2022 10:23 AM
Hello, I need help with my disabled account due to advertising and promotion restrictions. I've attempted to contact them without success. Despite my efforts, I can't seem to reinstate my account for advertising. As a business owner managing two business pages on Facebook and Instagram, I've filled out the help form but only receive automated responses. My profile name is Nicolò Evangelista.
Reported by GetHuman7268973 on Sunday, March 27, 2022 11:05 AM
On the 22nd of this month, my Facebook account under the name Eliana H. along with my business pages, Nubian Pride, as well as my Instagram business accounts such as The Huetiful Effect & Nubian Pride, were all disabled. I received a notification stating that I violated community standards related to child sexual abuse which I strongly dispute. At 29 years old, I am of age to use these platforms and I am appalled by the accusations. I am unsure if my accounts were falsely reported, but I am requesting Facebook reconsider their decision. These accounts have been carefully nurtured over the years and it is important to me that they are reinstated. Thank you.
Reported by GetHuman-elianank on Sunday, March 27, 2022 1:52 PM
Facebook Primary Email Changed to [redacted]
Facebook sent me a notification that my primary email address was changed to [redacted] without my knowledge on March 27, [redacted]. Now, I cannot access my account. I need assistance with this issue. Shalonda Nolove is not me and is trying to take over my account. Can someone please help me resolve this?
Thank you,
R. K.
Reported by GetHuman7269779 on Sunday, March 27, 2022 6:08 PM
Username: Shalonda Nolove
How would you like to receive your payment? I can use cash app or PayPal. Let me know your preference.
I'm currently at the SUPER 8 motel in room [redacted] until Wednesday. Please send me the payment details.
Thank you.
Reported by GetHuman7269779 on Sunday, March 27, 2022 6:26 PM
Hello, my name is Randy Ray K., I reside in Danville, KY. This morning at 3:15 AM, my account was unfortunately stolen by a person named Shalonda N. She has been trying to communicate with me about how to receive a payment. I am in a difficult situation as I am at risk of becoming homeless again. Although I do not have Cash App, I do have PayPal. I provided my PayPal email to Shalonda, but upon checking, I realized I no longer have access to it. Currently, I am staying at the Super 8 motel in room [redacted] until Wednesday. Shalonda mentioned making a payment through Facebook Pay later on.
Reported by GetHuman7269779 on Sunday, March 27, 2022 6:32 PM
Dear Instagram support team,
My account, Uheartjani, was mistakenly deactivated/disabled. I have not violated any community guidelines. I use Instagram solely for modeling and promoting my business. Every week, I gain numerous followers who support my business from YouTube. This is the first time my account has been disabled. I received an email requesting a code, username, and first and last name, which I provided, but I haven't received any response. I believe my account is still there but disabled, as I can't log in. I have evidence of sending the code and being unable to access my account. Please assist me in reactivating my account.
Thank you.
Reported by GetHuman7248758 on Sunday, March 27, 2022 11:00 PM
Submitted by Saqib Lone on Wed, 24/03/[redacted], 12:24 AM.
Dear Sir,
I am writing to bring to your attention an issue with my Facebook account under the name Zaara Malik, which I used a few years ago. This account is linked to both my email addresses and my mobile number. While my email is still accessible and secure, the mobile number I originally used is no longer valid. I am unable to regain access to my account as it is currently locked, and the only confirmation option available relates to the outdated phone number.
I kindly request your assistance in recovering my account. I ask for the opportunity to confirm my identity using my valid email address, which is [redacted]
Thank you for your understanding and assistance.
Yours sincerely,
Saqib Lone
Fb name: AJEET Kumar
Email address: [redacted]
Dated: 02/03/[redacted]
Reported by GetHuman7270795 on Monday, March 28, 2022 2:22 AM
Haertless, I received a decision on March 21, [redacted] stating that my Facebook account is not visible and I am unable to use it. Facebook mentioned that due to the COVID-19 pandemic, there may be delays in reviewing my account. If my account is found to comply with Community Standards, I will regain access. However, if it is found to violate the standards, it will be permanently disabled. I have logged out of Haertless Choudhary's account and my language preference is set to English (US).
Reported by GetHuman7270855 on Monday, March 28, 2022 3:06 AM
My personal Facebook account was disabled unexpectedly, and I am concerned as there is only 24 hours remaining before it is permanently disabled. I complied with all Facebook community guidelines and did not engage in any inappropriate behavior on my account. I have important personal data, including family photos, stored there. Please assist me in recovering my account as it is crucial to me. Thank you, Facebook.
Reported by GetHuman7270975 on Monday, March 28, 2022 4:41 AM