Facebook Customer Service Issues

On March 18th, my mother, Cheryl Flanagan, received an email regarding suspicious activity on her Facebook account. Unfortunately, she didn't see the alert as she rarely checks her email account, [redacted] The email indicated that her login was blocked, but it wasn't the case. The hacker changed her email, name to Nelson Flanagan, and phone number to [redacted], making it impossible for her to access her account. This false information is not related to my mother. We are seeking your assistance in regaining access to her account. Cheryl Flanagan can be reached at [redacted]. She is 76 years old and having trouble with her account. I am Seana Flanagan, her daughter, who is listed on her Facebook account, and I can provide any necessary information to verify her identity. Any help would be greatly appreciated. Thank you.

Hello Facebook community, I hope you're all doing well. Today marks my birthday, and I would like to take this opportunity to express my gratitude to my Facebook friends. Unfortunately, I am facing an issue logging into my account as it keeps prompting me for a security code that I am not receiving on my old college mobile number, which is linked to my account. I have tried using an alternative number, but I am still not receiving the code, leading to login failures. I am hoping to regain access to my Facebook account on this special day so I can reconnect with my friends on social media. This would truly be the best birthday gift for me this year. I would greatly appreciate any assistance in resolving this matter. Login details: FB Login URL - Vinamra Jha | Facebook Registered mobile number - [redacted] Alternate mobile number - [redacted]

Hello, my name is Becky Quinn. My account was hacked in January towards the end of that month. The hackers removed my original email, [redacted], and added a new one, [redacted] They changed where codes are sent from my phone to the new email address. I am struggling to reclaim my account, and seeking assistance in getting the reset codes sent back to my phone. I reached out to the help center but received a message saying they couldn't help me. I had to create a new account to stay connected on Facebook. Unfortunately, when I called a support number, they asked for a large sum of money for security software which I cannot afford. I have a disability and rely on a fixed income. I deactivated one of my accounts to prevent it from being hacked as well. I am disappointed in the lack of support from Facebook and suggest implementing fingerprint logins for added security. I provided a video holding my State ID for verification on my new account, Rebecca Quinn. I hope Facebook can assist me in securing my Becky Quinn account by sending reset codes to my phone again at [redacted]. Thank you.

Hello, I am looking for assistance to recover my account. Recently, a friend messaged me on Facebook Messenger, claiming their account was hacked and needed help securing it. Regrettably, I fell for a scam and now my account has been altered. I received an email stating that my email was changed, and when I attempted to secure it, my password had already been changed. I also tried to use my phone number for verification, but that had been changed as well. Despite my efforts to create a new account in the meantime for assistance, I have been unable to retrieve years of memories stored in my original account. The account belongs to April Davies, with the email address [redacted], which was switched to a Gmail account starting with the letter "b." The phone number linked to the account, [redacted], has also been changed, and the information indicates it has been compromised by someone in Nigeria. I am distraught and seeking urgent aid to regain access to my account. Thank you for your time and support.

Subject: Request for Facebook Account Recovery Dear Support, I am facing issues logging into my Facebook account under the User ID [redacted] Despite submitting all required documents for two-step verification, I continue to encounter an invalid password error and am unable to access my account. This account is important to me as it contains countless memories and photos that I cannot risk losing. I kindly request your assistance in resetting or recovering the password for the User ID [redacted] to ensure uninterrupted access going forward. I have been an active Facebook user since [redacted]. Thank you for your attention to this matter. Best Regards, Kajal Meena/Rajput Contact Number: [redacted] Email: [redacted]

Nine of your posts have been found to violate our Community Standards on child sexual exploitation. It is important to understand our decisions and how to address this issue. Please note that these posts are not visible to anyone else. Continued violation of these standards may result in further restrictions on your account. If you believe there has been a mistake, you have the option to dispute the decision. Date: March 25th Your post has been identified as not complying with our Community Standards regarding child sexual exploitation. Date: March 25th Your post violates our guidelines on child sexual exploitation and has been removed. Date: March 25th The content of your post does not meet our Community Standards on child sexual exploitation. Date: March 25th Your post has been removed for violating our Community Standards on child sexual exploitation. Date: March 25th Your post does not align with our guidelines regarding child sexual exploitation. Date: March 25th We have removed your post as it goes against our Community Standards on child sexual exploitation. Date: March 25th Your recent post has been flagged for violating our guidelines on child sexual exploitation. Date: March 25th Your post concerning child sexual exploitation has been removed in accordance with our Community Standards. Date: March 25th Your post has been flagged for not meeting our Community Standards on child sexual exploitation.

I received a notification about needing double authentication for added security on my account by March 17. I completed the process two weeks in advance, but on the deadline day, they locked me out claiming I hadn't set it up. I tried to set it up again, opting for the text code method, but the texts never arrived. I then tried the Authentication App on the same device, but after entering the code, it said I needed internet connection, which I had. When trying on a trusted computer, I was unable to log in despite using the correct password. I can't even access Facebook or Messenger for assistance, which is affecting my business as my accounts are linked. It's frustrating as the issue seems to be on their end, not mine. I have screenshots of the problem if needed. This isn't a Facebook restriction; it's a new feature causing trouble that my friend didn't encounter.

I received a notice stating that I needed to set up double authentication to secure my account by March 17th. I completed the setup process two weeks beforehand. On March 17th, my account got locked, claiming I hadn't completed the setup. When I tried setting it up again, I faced numerous issues. I attempted to receive the code via text as per the instructions but never received the texts. Switching to the Authentication App method, I followed the steps, but even though I was connected to the internet, it claimed I wasn't. I logged in from my familiar computer linked to Facebook, and it kept saying the password was incorrect, though it wasn't. When I got it to work once, the system reported an issue their end and asked me to try again later. This issue with Facebook Protect is impacting my business account connected to my personal one, causing me to lose customers and money. I'm unable to expand my business due to this mandatory security measure. I seek assistance urgently.

Hello, My account got locked on 12th March due to a possible fraud alert. Despite trying multiple times, I couldn't unlock it. I even created a new password today, but I'm still receiving the "account locked" message. Can someone please assist me with unlocking my account? Thank you.

I have received notifications about posts that violate our Community Standards on child sexual exploitation. I understand that these posts are not visible to anyone else and can lead to further restrictions if repeated. If I believe there has been a mistake, I have the option to contest the decision.

Eight of your posts have been flagged for violating our Community Standards on dangerous individuals and organizations. Please review our decisions to understand why these posts were removed. Only you can see these posts, and if you continue to violate our standards, further restrictions may be placed on your account. If you believe a mistake has been made, you have the option to appeal the decision. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations. Mar 25 Your post has been removed for violating our Community Standards on dangerous individuals and organizations.

Eight of your posts have been found to violate our standards regarding dangerous individuals and organizations. Please review our decisions and understand that only you can view these specific posts. Continued violations of our Community Standards may result in further restrictions on your account. If you believe there has been an error, you have the option to dispute the decision. March 25th: Your post has been identified as not aligning with our Community Standards on dangerous individuals and organizations. Please take note of our guidelines to prevent future issues.

Dear Sir, I recently received a warning on my personal Facebook account, which has restricted me for 30 days. I assure you that I diligently adhere to Facebook's Community Guidelines, and my profile details including my name and pictures are accurate. I do not engage in posting any inappropriate content on my account. Kindly consider reviewing my account and help me in recovering it. Thank you, Jaswinder D. Email: [redacted] Phone Number: [redacted]

I received several notifications that violated the Community Standards concerning dangerous individuals and organizations. Please review our guidelines to understand why. These posts are not visible to others, and repeated violations may lead to account restrictions. If you believe there was an error, you can dispute the decisions made. Thank you.

Several of your posts have been flagged for violating our Community Standards regarding dangerous individuals and organizations. These posts are not visible to anyone else. Continued violations may result in additional restrictions on your account. If you believe there has been a mistake, you have the option to challenge our decision. Date: March 25th Your post has been determined to contravene our guidelines on dangerous individuals and organizations. Date: March 25th Your post has been found to breach our Community Standards concerning dangerous individuals and organizations. Date: March 25th Your post has been identified as not complying with our Community Standards related to dangerous individuals and organizations. Date: March 25th Your post has been recognized as infringing upon our Community Standards concerning dangerous individuals and organizations.

Hello, I am Raymond S. I have been experiencing an issue for over two years with accessing my Instagram account @arabidturkey due to losing my phone with two-factor authentication. The account features photos I wish to remove, specifically of my ex-girlfriend. Despite unsuccessful attempts to resolve this through Facebook and Instagram's customer service, I have been unable to get any assistance. I am currently using @rjspiel23 as my main account, but the old account is public and still displays outdated information. I have followed the steps provided to verify my identity without success. I seek a prompt solution to delete the account and any help is greatly appreciated. Thank you, -Ray S.

Good afternoon. Yesterday at 3:26 AM (Central Time), I received an email from Facebook stating that my account was disabled, giving me 30 days to request a review. Starting at 7:45 AM (CT), I attempted to recover my account, but the only option available was to send a confirmation code to my phone. Despite receiving the codes via SMS at 7:45, 7:50, 7:51, and 7:57, Facebook repeatedly failed to process them. Even after receiving the codes, I couldn't progress as the platform claimed it was unable to send them. The system displayed a "Too Many SMS codes" message and instructed me to wait 24 hours for another attempt. It has now been 32 hours with no further communication. Additionally, yesterday, I successfully used an Instagram code at 7:47, only to discover this morning that the issue has been intertwined with the Facebook problem. Both platforms have left me confused and frustrated, as I am uncertain whether my accounts were hacked or mistakenly reported due to sharing a surname with a current Brazilian politician. The situation has led to unwarranted harassment on Instagram, adding to my distress. I need urgent assistance as my attempts to resolve this issue over the past two days have been futile.

Subject: Assistance Needed with Blocked Facebook Account I am reaching out for assistance with my Facebook account, which was blocked a few months ago. It seems that someone might have unauthorized access to my account, breaching the terms of use. I have followed the procedure requested by Facebook to verify my identity by submitting my ID. However, the email containing the unlock code for a new password fails to arrive, making it impossible for me to log in. On Facebook, my account is under the name "Misseri Katia," but my legal name is Caterina, which I used only for easy recognition. I am attached to this account as it holds memories of departed loved ones, making it emotionally significant to me. I kindly ask for your help in resolving this issue and recovering access to my account. Your prompt assistance will be greatly appreciated. Warm regards, Misseri Caterina

I am unable to access my Facebook account because it is asking for a security key that I do not have. I have never connected it to a security key before. This issue is confusing me as I have been using this account since [redacted]. My real name is Abdul Lotif, which is my official name on my voter ID card, school certificates, and other official documents. However, on Facebook, my account name is "AL Samrat," which is not a fake name but an unofficial one. The discrepancy lies in the fact that my Facebook name does not match the name on my official documents. I kindly request assistance in accessing my account as I truly rely on it. Thank you for your help.

I am experiencing difficulty accessing my account due to unauthorized access. I have waited over 8 hours to try again after receiving a message indicating I had attempted too many times. Despite sending my driver's license for verification, I am still unable to unlock it. Additionally, someone added a Hotmail account to my Facebook instead of my usual AOL email. I do not have a Hotmail account, and I am concerned about the security breach. Facebook indicated a login from New York, a place I have never visited as I reside in Michigan. Following this notification, my account got disabled. I urgently need assistance to regain access to my account and remove the unauthorized email linked to it. This situation is causing me distress as it coincides with my birthday, and I fear appearing ungrateful for well-wishes. Your prompt help is greatly appreciated.