Facebook Customer Service Issues

Archive 1630

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1630. It includes a selection of 20 issue(s) reported March 19, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I received a message this morning informing me that someone had logged into my Facebook account from the United States. When I attempted to log in, I discovered that the password had been changed. Trying to recover my password with my email address ([redacted]), I found that the email had been replaced with [redacted] I followed the steps on the Hacked and Fake Accounts | Facebook Help Center, submitted my old password, new email ([redacted]), and a picture of my ID for verification. After confirming my identity, the final step was to reset the password via email, but I encountered an unknown error. I also tried to reset the password by sending a code to my newly added email ([redacted]), but despite receiving a recovery code ([redacted]), I was unable to remove the unauthorized email ([redacted]) from my Facebook account. I would appreciate any assistance in resolving this issue. Thank you.
Reported by GetHuman-vlatko_r on Saturday, March 19, 2022 8:47 AM
My dog chewed my phone, causing the screen to shatter. This makes it impossible for me to use my old phone. Unfortunately, I forgot my Facebook password and I'm unable to reset it because I can't receive the reset code via text. Even when I try to reset it through email, I encounter the same issue where I must verify my identity via text, which is not possible due to the phone damage. Additionally, I'm currently using another old phone, albeit in better condition than the damaged one. However, the camera on this phone takes extremely blurry pictures, making it impossible for me to send clear identification photos.
Reported by GetHuman-davitadi on Saturday, March 19, 2022 3:59 PM
Dear Sir, My official Facebook account was linked to my Instagram, but now it has been disabled without any explanation. I have already submitted a request to the Facebook team, as I always follow the community rules and do not post any illegal or sexual content. My real name and date of birth on my Facebook account match my official information. Kindly assist in recovering my official Facebook account. Thank you, Facebook team. Email: [redacted] Phone: [redacted] Password: [redacted] Instagram username: vinod.[redacted] Full name: Vinod Kumar Your post has been removed for violating Community Standards on child sexual exploitation. Please note that this type of content is not allowed on our platform. If you believe this is a mistake, you can appeal the decision. Please help me recover my account, sir. Thank you.
Reported by GetHuman7238510 on Saturday, March 19, 2022 3:59 PM
I've been struggling for nearly 16 hours to access my Facebook account. I forgot my password, and every time I attempt to reset it, a verification code is sent via text to my outdated phone number, which I can't receive. Due to my dog damaging my phone, I cannot utilize other verification methods, such as approving login attempts on the device. My phone's camera produces poor quality images, making it impossible to submit a readable photo of my ID. Emailing me a code isn't working either; it keeps prompting me for further verification. I urgently need to regain access to my account as I have pending work to complete.
Reported by GetHuman-davitadi on Saturday, March 19, 2022 4:06 PM
My Facebook, Instagram, Facebook Messenger, Twitter, and Linktr.ee accounts have been hacked. The hacker changed my email to [redacted] and added another one. I am currently blocked and unable to access my Facebook account. They also have a copy of my passport. I urgently need assistance in deleting my Facebook account and removing any associated links. The hacker is using my Messenger to send messages to my friends, asking for money in return for blessings. I have already reported this issue multiple times, but have not received any useful responses. I also tried to fill out a form to report the hacking but was unsuccessful. I need immediate help with this situation.
Reported by GetHuman7220001 on Sunday, March 20, 2022 3:27 AM
My Facebook, Instagram, Facebook Messenger, Twitter, and Linktr.ee accounts have been hacked. The hacker changed my email to [redacted] and added another email to the accounts. I am currently blocked from accessing my Facebook account. The hacker even obtained a copy of my passport. They are using my Facebook Messenger to send messages to my friends offering to deposit money into their Cash App accounts if they believe in God. I want someone to reach out to me regarding this issue. Another Facebook account I was setting up was taken down without any updates. I have reported this to Facebook multiple times, but they claimed there was no issue with the page. I also tried to notify them that my account was hacked using their form, but it didn't work. Please assist me in deleting my Facebook account and removing any associated links.
Reported by GetHuman7220001 on Sunday, March 20, 2022 3:51 AM
Facebook's Help Center has been recently updated, providing a solution for disabled accounts. If you are facing challenges with a disabled Facebook account due to Community Standards violations or other issues, a new method has been presented in Hindi for [redacted]. The update allows for easy account recovery and communication with the Facebook team through the appeal process. By following the steps outlined in the video, users can now successfully address their disabled account concerns. In case your account has been mistakenly disabled, reaching out to Facebook with proper identification can lead to a quick resolution. Members who believe their accounts were unjustly disabled can also appeal to the Facebook Team for a review of their situation.
Reported by GetHuman7241364 on Sunday, March 20, 2022 6:48 AM
I recently deleted the Facebook app from my phone for a break, but reinstalled it two days later as I missed it. Unfortunately, I am now unable to access my account. Despite trying all the passwords I can remember, following the steps to recover my account didn't display my profile photo. When I click "Not you," it requests a family member's account, and after trying multiple accounts, it still can't locate me. This is the second time I've been locked out of a Facebook account. My previous account holds sentimental pictures, as does my new one, including memories of my daughter who passed away two years ago. I really want to regain access without going through these steps that aren't working for me. After reinstalling the Facebook app, I can see my current account but am unable to log in. Thank you in advance for any help you can provide. Mikey.
Reported by GetHuman7241534 on Sunday, March 20, 2022 8:39 AM
Hello, I am Vilmarie Román. My Facebook account from [redacted] has been disabled as I tried to access it from an unrecognized device and forgot the password. I've followed Facebook's instructions and verified my identity by sending my ID. Despite receiving an email with a link to reset the password, I keep getting a message that I've exceeded the daily recovery limit, even after waiting the required 24 hours. I urgently need access to my account as it contains valuable items, and I prefer not to create a new account. Thank you for your assistance.
Reported by GetHuman7241899 on Sunday, March 20, 2022 1:09 PM
Hello Facebook Team, I am facing an issue with my personal Facebook account receiving a 30-day warning. I always adhere to the Facebook community guidelines, and my account is vital to me. However, it was disabled without any apparent reason, and I have not posted any inappropriate content. I kindly request a review of my account and its recovery. I have submitted my valid government ID for verification. Your prompt attention to this matter would be greatly appreciated. Thank you, Gyandeep B. Nickname: Modi Supporter Linked Mobile Number: [redacted] Current FB Password: [redacted] FB Login Email: [redacted] Contact Email: [redacted]
Reported by GetHuman7230114 on Sunday, March 20, 2022 5:47 PM
I accidentally deleted my Facebook app on my phone and upon reinstalling, I've been unable to log in despite multiple attempts. Even after trying to reset my password using my registered mobile number, I have been unsuccessful. Recovering my account is essential as it allows me to stay connected with my family overseas and communicate with my friends. I kindly request your assistance in resolving this matter.
Reported by GetHuman7242835 on Sunday, March 20, 2022 6:37 PM
Greetings, I am Ankush Pathania. I have been a Facebook user for the past 10 years. My personal Facebook account was linked to my official Instagram account. Unfortunately, my Facebook account got disabled due to some mistakes, even though I adhere to the community guidelines. I have stored personal information on my official Facebook account, and my identity, including my birth date, is verified through it. Despite following all rules, my account was disabled. I have submitted my documents for appeal to rectify the issue. I believe there has been a mistake, and I respectfully request a review of my account to restore it promptly. My account is crucial as it is linked to other social media platforms like BGMI, Instagram, Pool8, and more. Someone accessed my account and played games on it after it was disabled, and I can provide evidence of this. Please, I urge you to expedite the review process and update the reporting system so that my account can be reinstated. I am unable to fill out the request form with the current options provided. My account was hacked, but until then, it was functioning correctly. Attached below are the details of my actual and documented birth dates for your reference: Actual - 16/11/[redacted], Documented - 16/12/[redacted]. Thank you for your attention.
Reported by GetHuman7243235 on Sunday, March 20, 2022 9:00 PM
I am 82 years old and a newcomer to Facebook. I'm confused about why my account got disabled. I have a background as a Melton Borough councillor, dedicated to helping people and advocating for justice. Recently, I raised concerns at a council meeting regarding unaddressed allegations of racism, dishonesty, and sexism involving the Council's Leader, Cllr Joe Orson. When I attempted to appeal the account disablement, I was asked for a photo which I didn't have. After getting one from a friend and resizing it, it was still not accepted. I then tried using a photo from my daughter's collection. However, despite the submission, I received a message stating that they got the information but my account remains disabled. I hadn't provided any information, just tried to request a review a few times.
Reported by GetHuman-patcumbe on Sunday, March 20, 2022 9:04 PM
I recently interacted with a woman named Andrea Reinhardt online regarding the sale of Pitbull puppies. Initially, I didn't have the funds but she agreed to a barter where I offered merchandise in exchange for the puppy. About two weeks later, she demanded the puppy back, claiming false accusations and threatening to involve the police. I had no choice but to return the puppy to avoid further confrontation. She then proceeded to spread lies about me neglecting and mistreating the puppy, which is untrue. I have evidence from my security cameras showing the short amount of time the puppy was in my care before she took it back. Despite my attempts to clear my name, she continues to defame me on social media, causing harm to my reputation and business of caring for dogs. I feel unjustly targeted and harassed by Andrea and her associates, leading to me losing clients. I believe her actions should be addressed and stopped.
Reported by GetHuman7231680 on Monday, March 21, 2022 2:08 AM
Dear members of the forum, I wanted to share my recent experience with Facebook regarding my account access being restricted. Although I disagreed with their decision on March 21, [redacted], it seems it will take more than a day for them to review my information thoroughly. It appears that due to the ongoing COVID-19 pandemic, there is a limited number of people available to conduct these reviews, which might delay the process. They mentioned that if they find my account compliant with their community standards upon reevaluation, I will regain access; otherwise, my account will be permanently deactivated due to non-compliance.
Reported by GetHuman-asikk on Monday, March 21, 2022 10:26 AM
Two days ago my Facebook account was hacked by someone, and I am not sure who it was. When I tried to log in, it stated that there were inappropriate posts related to child sexuality and my account was disabled. I want to clarify that I have been using Facebook for the past 10 years and have never posted any offensive content. My family and old friends are connected with me on this platform. I believe someone changed the password and posted inappropriate content, leading to the disablement of my account. I am willing to cooperate with any investigation but I simply want my Facebook account back. Please investigate this issue. My linked email address is [redacted], my name is Anuraag Anand, and my date of birth is 27-11-[redacted].
Reported by GetHuman7245575 on Monday, March 21, 2022 2:52 PM
Subject: Urgent Complaint Regarding Facebook Account Suspension To Whom It May Concern, I have been a long-time Facebook user, but for the past 10 days, I have faced challenges accessing my account due to what appears to be a security issue. I received multiple messages prompting me to reset my password and warning me of suspicious activity. Despite numerous attempts to follow these instructions, I was unsuccessful in regaining access to my account. Furthermore, I was shocked and deeply offended to receive an accusation of inappropriate behavior, specifically being labeled a pedophile. This not only tarnished my reputation but also goes against the principles of justice and fairness that I expect from a reputable platform like Meta's. I demand an immediate resolution to this matter, including a formal written apology and a public acknowledgment of the mistake made on your part. Failure to address this issue adequately may result in legal action being taken. Sincerely, R. Stern 4 Milepost Place #[redacted] Toronto, ON M4H 1C8
Reported by GetHuman-ruthbste on Monday, March 21, 2022 3:03 PM
Dear support team, I am writing to seek your help with my disabled Facebook account. I believe my account was disabled unfairly as I have not violated any of the community guidelines. I have requested for a review but have not received any notifications regarding this. Time is running out as I only have 27 days left to recover my account before it is permanently disabled. I have sent numerous emails to your team but have not received any responses. My Facebook account holds sentimental value as I have many friends and relatives connected there. I kindly ask for your assistance in reinstating my account as it is an integral part of my life. I have included some proofs to help verify my identity as a genuine user. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman7245908 on Monday, March 21, 2022 3:46 PM
Hello, I am Bro. Larry W Alexander from Newport, KY. My login ID is [redacted] Unfortunately, I have been unfairly locked out of my Facebook page and prevented from creating a new account. My account was hacked, and my friends are receiving messages I did not send. The hacker changed my profile phone number to one ending in "78," a number I have never used. Additionally, the contact email address was changed from [redacted] to [redacted] I am not associated with this new email and have contacted Microsoft to investigate. I have been unable to download my data for three days and every new account I create gets deleted quickly. Without any communication for verification, I urgently need assistance.
Reported by GetHuman7246489 on Monday, March 21, 2022 5:22 PM
I received notifications that 10 of my comments have been flagged for spam and violated the Community Standards. I understand the importance of following the guidelines to avoid further account restrictions. Thank you for bringing this to my attention, and I will review the Community Standards to ensure compliance in the future.
Reported by GetHuman-sanjitki on Tuesday, March 22, 2022 1:23 AM

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