Facebook Customer Service Issues

I am having trouble remembering the password for my account, and I am unable to access the email linked to it. Yesterday, my account was hacked after I clicked on a suspicious link sent by a Facebook friend which then circulated to my contacts. I have deleted the account the hacker used, but I cannot recall my password or access the old email associated with Facebook as it is from years ago and possibly inactive. I am seeking assistance on how to reset my password to regain access and update my email to the current one I am using.

Earlier this evening, I received an email from Facebook regarding a potential email address change. I initially thought it referred to an alternate email, so I proceeded to update it with my backup email, [redacted] However, upon confirmation, my account was flagged for possible unauthorized access. Despite my careful account usage and lack of previous hacking incidents, I am now locked out due to multiple incorrect verification code attempts. Facebook is requesting a photo ID for verification. As I have many friends on the platform, starting over is not an option I wish to consider. I kindly request assistance in unlocking my account to maintain its activity. My name is Barry G. Martin from Ridgeway, Va., USA. Thank you for your help.

Hello, I am seeking assistance regarding the lock on my Facebook account since February 19th. Initially, login issues arose due to not receiving a code. After multiple code requests, I was informed that no more codes would be sent for security reasons. The requirement for the code was due to a phone factory reset. Despite various attempts, including password changes, I encountered a message about unusual account activity, suggesting unauthorized access. I proceeded with the account unlocking steps, providing an image of my ID and email for confirmation. Upon receiving an email verifying my identity, I followed the enclosed link or used a specific password. Despite successfully unlocking my account, I keep being directed back to the locked account page regardless of the method used. I have access to the original email and phone number linked to my account, although the two-factor authentication number has changed, leaving me unable to retrieve codes. My primary goal is regaining access to my Facebook account. Thank you, Yoni

Hello Facebook team, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account, citing a violation of the community standards. I have already provided the necessary identification to appeal this decision and request the prompt reactivation of my account. Thank you, D.A. Email: [redacted] Date of Birth: 10/08/[redacted]

I listed a gold necklace with a clown image and a lady agreed to buy it for £[redacted]. She visited that evening, counted out the money in front of my husband, took the necklace, and left. However, upon inspecting the money, we realized it was counterfeit. I reported the incident to the police who collected the fake money. At 69 years old, we relied on that money for heating. Please contact me at [redacted] 86 [redacted] for more details. I have evidence of the incident and can share photos. I believe Facebook should compensate me for the stolen money. I have consulted with my solicitor who supports my claim. It's disappointing that Facebook removed my post warning others about the lady. I trusted Facebook for safe transactions and now seek resolution. Please reach out to me.

My Facebook account has been hacked, my number is [redacted]. I am also giving the password so you can help me ([redacted]). It's been 3 days since my account was hacked. The name on my account was Akeel King. On the Facebook application, it only shows as blank, but when I try to put in a password, it asks for identity verification which is not going through. Someone has disabled it. If I try to forget it, the number which was linked is not showing my name. My number has been removed from Facebook and also from the email. I don't understand what to do. I am planning to file a complaint at the police station. If my Facebook could be recovered, please help me. Thank you.

I am concerned that my Facebook and Messenger accounts may have been hacked. This morning at 10:50, my friend Jun Maligaya messaged me on Messenger asking for my phone number and email under the guise of updating his directory. I received a Yahoo verification code which he requested and reciprocated with his own code. Subsequently, my Yahoo, Facebook, and Messenger accounts were forcibly closed, leaving me locked out. Upon verifying with my friend, he denied requesting my information. He mentioned being hacked on Feb 14 this year, experiencing a similar incident. Although he was busy and could not offer more assistance, he promised to send me the link he used to recover his account. While I have since changed my Yahoo password successfully, my Facebook and Messenger accounts remain compromised. I seek guidance on post-hack procedures and plan to change my passwords promptly. Thank you.

My account was inexplicably disabled. I've provided multiple IDs to verify my ownership, but the system keeps asking for details that already match. I urgently need to recover my account for college communications. When attempting to reopen it, a message instructed me to use another Facebook account to reactivate, but I don't have one.

Hello Facebook, I encountered an error while trying to send my ID to unlock my Facebook account. I urgently need access to my account as I use it for important transactions on Messenger, especially for communication with my son's teacher regarding his modules. I am quite anxious and upset about being locked out of my account for several days now. I go by the name Marie Tonz Cortez on Facebook, but my actual full name is Marie Antoinette Cortez Cerrada. I receive notifications on my email even though my account is locked. Can you please assist me in unlocking my account promptly? I would really appreciate your help. I do not wish to create a new account. Thank you for your understanding. My locked Facebook account name is Marie Tonz Cortez. My phone number is [redacted].

I encountered an issue with one of my Facebook accounts. The problem began on December 11, [redacted], when a Security checkpoint page started appearing after a successful 2FA login attempt. This was unusual for Facebook in my experience. Despite logging in successfully, I was then prompted to enter an SMS code that never arrived on my phone. I suspect this is because I had removed the phone number associated with the account and replaced it with primary and recovery emails. Facebook did send me an email notifying me of one unsuccessful login attempt and offered to change my password, but each time I tried, the Security Checkpoint page reappeared and the SMS codes never reached my phone. I also received two emails with six-digit codes for login, but these did not match the codes supposedly sent to my phone, which I never received.

I have been using Facebook for several years and have always followed the rules. A few days ago, someone uploaded a profile picture without my permission. It's not something I would ever post on my account, so I'm concerned it may have been hacked. My account has been blocked since then, and when I received the email notification about it, I was at work which seemed very strange. I need assistance to unblock my account and remove the unauthorized photo to avoid any future automatic blocks. I fear this photo is the reason for the block. I rely on Facebook to stay connected with many friends, and this situation could harm my reputation. I kindly request a prompt resolution to this matter.

I have been struggling for a few weeks to access one of my two Facebook accounts. It seems like Facebook has mixed up the accounts, creating login issues. One account has two-factor authentication, complicating the situation further. Changing passwords only sometimes affects the other account. The six-digit codes sent by Facebook are not recognized. It's clear from my troubleshooting that the problem lies on Facebook's end. The solution would be for them to disable two-factor authentication, but I can't do it myself since it requires being logged into the account. Providing proof of identity to Facebook feels futile given the amount of personal information they already have.

Mi cuenta de Facebook fue inhabilitada el 29 de diciembre del año pasado. Hasta la fecha, no he tenido respuesta. He intentado recuperar mi cuenta de Facebook, la cual considero que fue deshabilitada por error. Usaba esta cuenta únicamente para trabajar, publicando artículos y productos de calidad en el marketing de Facebook y para mis clases universitarias. Puedo ingresar a mi cuenta con mi contraseña, pero no puedo hacer nada más debido a la deshabilitación. ¿Cómo puedo recuperarla? Mi nombre es Yorkin Rafael Pujol Martinez en Facebook ([redacted]). Por favor, necesito respuestas sobre por qué desactivaron injustamente esta herramienta vital para mi trabajo y estudios. En mis documentos oficiales, aparezco como Yorquin Pujol Martinez, no sé si esto ha generado algún problema. Agradecería su ayuda.

Dear Sir, My account with the name Shamsad Ali has been disabled by the community guidelines team. I am certain that I have not violated any of your rules and regulations, and I hold respect for you and your community guidelines. I believe there has been a mistake, and I kindly request a review of my account to reopen my Facebook as soon as possible. This is important because my account is linked to other platforms such as PUBG Mobile and Instagram, as well as various apps I downloaded from the Play Store. I followed all your rules and regulations diligently, yet my account was still disabled. Please, I urge you to promptly review my account and update your reporting system. Thank you for your attention. Account Name: Shamsad Ali Date Of Birth: 29-02-[redacted] Linked Phone Number: [redacted] [redacted] Warm regards, S. Ali

Hello, I am seeking assistance as my account has been disabled despite submitting my real photo, ID card picture, and screenshot. I am unable to recover it. I kindly request for the reopening of my personal Facebook account. Thank you. Account details: Name, Date of Birth, Email ID. Thank you for your help in advance.

Dear Sir, I have been using my official Instagram account for the past five years. I had linked my Facebook account with my Instagram, but due to a violation, my Instagram account has been disabled. I am unable to log in now, and I believe this was done by mistake. Please assist me in resolving this issue promptly. Thanks, Facebook Team, Instagram User Name: Shahid Jamal Facebook Full Name: Shahid Jamal

Dear Facebook Team, I am reaching out regarding my Facebook account under the name Lövely Bøy Náhîd. Unfortunately, my account was recently locked, and I am unable to verify it. I only have access to the phone number and email used during the account creation. I kindly ask for assistance in receiving a code via my phone or email to regain access to my account. Here is my account information: Name: Lövely Bøy Náhîd Email: [redacted] Phone: [redacted]5 Birthday: 1/12/[redacted]. Thank you for your help.

My Facebook account was disabled because I mistakenly entered my date of birth as [redacted] when creating the account for Earths Essence, the company I own. I do not have official ID proof for Earths Essence, so I uploaded my passport, which belongs to me, Nandini M. My alternate email is [redacted], and my personal Facebook account also uses this email in the name of Nandini Mohan Kumar. I need help verifying my age with Facebook as my new account has been disabled. Despite uploading my passport multiple times, Facebook keeps asking for ID verification. It has been over 10 days, and the issue remains unresolved. Please assist me promptly. Thank you. Regards, Nandini M. [redacted].

Hello, I have faced an issue with my Earth's Essence Facebook account. It was mistakenly disabled because I entered my date of birth as [redacted], making me appear under 13 years old. Despite submitting my driver's license and passport for review multiple times, the account remains suspended. The problem is that my personal identification is under the name Nandini.M, whereas the Facebook account is for my business Earth's Essence. I log in with my phone number [redacted] and email [redacted] My personal Facebook ID is [redacted], and my name is Nandini Mohankumar. I am seeking assistance to verify that both IDs belong to me and to prove that I am over 18 years old to use this Facebook account. Can you please help me with this matter? Thank you. Regards, Nandini.M.

Hello, I recently created an account for my soap business as I have just started it. I am 18 years old. While setting up the account, I mistakenly entered my date of birth as the year [redacted], which is when I started my business. I did not include my name in the profile as I wanted only the business name to be displayed. I have been trying to upload my ID proof documentation to match the business name "Earths Essence," but despite multiple attempts with my driver's license and passport, it has not resolved the issue. My Facebook ID is linked to both [redacted] and [redacted] I kindly request a review to verify that both emails and identities belong to me and confirm that I am over 18 years old. Please consider reactivating my Facebook account. Thank you for your attention to this matter. Sincerely, Nandini.