Facebook Customer Service Issues

I encountered bullying from hackers. I stood up with my friends, but a hacker tool took down my account after reporting it. The hackers involved are @Killersantareturns, Mr. V Anonymous Hacker, Mr. X Ghost, and an account with 117something. I reported them before they attacked, but they are still active. I got banned from texting due to reporting them. Please contact me at [redacted] as soon as possible to resolve this matter and restore my accounts.

Apologies for the lengthy message. My account has been hacked, and despite multiple reports from me and my friends, Facebook has updated the associated emails preventing me from changing the password. Due to too many attempts, I must now wait a few hours to try again. Unfortunately, the hacker's email is still linked to my account, impeding me from receiving the necessary code which is being sent to their email. Moreover, the hacker has changed my phone number, making it impossible for me to receive the two-factor authentication code. Despite passing ID verification and marking my account as compromised, the hacker's email remains. I received an email notifying me of the new phone number added to my account overnight, further confirming the breach. It would be greatly appreciated if this issue could be resolved more efficiently. Your prompt assistance is essential. Kind regards, S. Reeve.

My name is Susan Ginnelly. My Facebook account, linked to my email [redacted] for over 20 years, was recently taken over. The email associated with it was changed to [redacted], which is not mine. I've tried to recover the account by providing my original email and password, but it didn't work. When asked for previous passwords, they were also not accepted. As a disabled woman who relies on Facebook to stay connected, I feel lost without access. If you need to reach me, you can still email me at [redacted] Any help with recovering my account would be greatly appreciated. Thank you in advance for your assistance. Susan Ginnelly.

Hello, I have been hacked, and my account has been blocked. I am trying to send you a photo of my driver's license, but it is not working. Despite choosing a jpeg file, I keep receiving an error message: Warning Unable to send your information Please log into your account to return to Facebook or see additional instructions. I am unable to do so, and even texting on my phone is not working. Please assist me in recovering my family photos on Facebook. My email addresses are [redacted] and [redacted] Kindly help me out.

I am distressed to discover that my Facebook account has been compromised by my ex-boyfriend, Brad Kirk. Recently, I noticed strange friend requests from individuals posing as locals in my area who turned out not to be genuine. After confronting them, I found myself locked out of my account, being accused of inappropriate actions. Despite repeatedly submitting my identification to reactivate my account, I am frustrated by the lack of support from Facebook in this situation. This ordeal is particularly distressing for me, as I am a survivor of domestic violence involving Brad Kirk and it feels like he is avoiding accountability for his actions.

Subject: Help Needed with Facebook Account Issue Dear Support Team, I am Heather Sciubba, and I suspect that my Facebook account has been compromised, with the email address on it changed to [redacted] Despite resetting the password, it seems the hacker has regained access. Consequently, I am locked out of my account. I request assistance in resetting the email back to [redacted], and ensuring only I have control over the password. I have exhausted all recovery options provided by Facebook to no avail. Your prompt attention to this matter is greatly appreciated. Thank you, Heather Sciubba

My Facebook account was compromised, and someone posing as a Publishers Clearing House representative tricked me into sharing my email address and phone number. They used my phone number to gain access to my account, changing the email associated with it to [redacted] and renaming the profile to Sheryl Kara Douglas. This is causing me distress as I'm in South Korea and rely on Facebook Messenger to communicate with my family, especially with two members battling COVID-19 in the U.S. The imposter has also taken control of my Instagram account linked to Facebook. I urgently need assistance in regaining access to my Facebook account to restore my communication with my family.

Hello, I'm seeking assistance as I can't access my account on FB as they need me to verify my identity. I mistakenly got locked out when I switched browsers. I altered my password but the verification process only provided 16 random comments, where I could only identify one as mine from the past 3 months. This seems unjust. It's been over 18 hours without any progress in recovering my account. How can this situation improve? What other options should I explore? I have urgent messages to attend to. I've only logged in from my two personal devices, and no one else knows my login details. Please advise on how I can resolve this. Thank you, Callie L.

My account was hacked and disabled. I received a Facebook alert at 3 AM indicating someone used an old email address to access my account. Despite requesting a review, I couldn't provide an ID. When trying to log in around 8 - 8:30 AM, I found my account hard disabled without an option to explain the situation. Suspected improper content related to child pornography was mentioned, which is absolutely untrue. I urgently need assistance to recover my account, as it also connects to my business pages. Restoring access is crucial for securing my private information and regaining control over my account. Any help would be appreciated.

Dear Sir, I am writing to address the issue with my official Facebook account. I had linked my Instagram account to the Facebook profile, and after a week, my account was disabled. Unfortunately, I am unable to access both my Instagram and Facebook accounts. I assure you that I have adhered to the Facebook Community Guidelines and have not violated any rules on my official account. I kindly request your assistance in recovering my personal Facebook account and reactivating my Instagram account. Thank you, Facebook team.

Hello Facebook team, I have already submitted the required proof within the given 24 hours timeframe, but unfortunately, it has been completed without receiving any response from the Facebook team. The confirmed identity option is appearing again, and I would like to request a code or option that will allow me to unlock my account. I am a legitimate Facebook user and would appreciate your assistance in resolving this matter promptly. Thank you. - Sunilkumar

My account was locked on February 27, [redacted]. I received an email stating that my primary email was being changed from ([redacted]) to an unrecognized email matching my name on Facebook ([redacted]). My legal name is Kendra Jodelle Clapp, but I use Jodi Jodelle on Facebook for personal reasons related to domestic violence. Unfortunately, my abuser's name is Clapp, so I chose a different name online. The name Jodi has been my lifelong nickname. When I try to recover my account, it requires verification with my legal ID. However, all my IDs show my legal name, Kendra Jodelle Clapp, except for an old library card as Jodi Sutherland. Due to my circumstances, I have not used the internet or social media in over five years.

I was recently informed by a friend that they have been receiving various requests from my accounts on Messenger and Instagram. I attempted to change my password, but after numerous unsuccessful tries and not recalling my original password, I was unable to reset it even with the text verification code. Despite following the instructions on the Facebook help center and other related pages, I could not regain access to my original account, which was updated to a different name by someone else. My Instagram account also got modified. I have another deactivated Facebook account from years ago. Unfortunately, I have tried all available online options to recover my original account, reset my password, and secure my Facebook account without success. Any guidance on how to resolve this matter would be greatly appreciated. Thank you. - Jane A.

Hello, I am writing regarding my Facebook account that has been locked. I believe there has been a mistake as I have always followed the rules. My account was hacked by someone demanding money, but I was with my mother when the incident occurred, proving it wasn't me. I hope you will review the situation and see that I have done nothing wrong. I would appreciate it if you could look into this matter as soon as possible as I am determined to prove my innocence. Thank you for your attention to this matter.

I recently discovered that my friends have been receiving unexpected messages from me on both Messenger and Instagram. I attempted to reset my password due to this unusual activity but struggled to do so since I couldn't recall my original password. Despite multiple attempts, including receiving a text code, I was unsuccessful in creating a new password. I then tried Facebook's help center options for resetting a password and reporting a compromised account but didn't succeed. Furthermore, my account names on Facebook and Instagram have been altered without my consent. I've explored various Facebook recovery options but haven't had any luck. I wish to regain access to my original account (janecollierarden), secure it, reset the password, and correct the account names. Thank you for any assistance provided. - Jane Arden

I received a notification regarding my account security on Facebook Protect, stating that my account is at risk due to its potential to reach a large audience. I have attempted to request a code numerous times, but unfortunately, I have not received it. The message mentions turning on Facebook Protect by March 17, [redacted], otherwise, I will be locked out of my account until it is enabled. The notification also mentions that advanced login protections have been activated for my account, and that further actions are needed to fully enable Facebook Protect and secure my account.

I received an email stating that my account requires advanced security with Facebook Protect, but no code was provided. What's going on? Hi, I received an email from Facebook regarding enabling Facebook Protect for my account due to its potential reach and importance. The email mentioned a deadline to turn on the protection, but no specific code was given to do so. I am unsure how to proceed without the necessary information. Thanks, S.D.

I am trying to reach out to a Facebook service representative regarding the following issue. I recently received an email informing me that an unknown person accessed my Facebook account yesterday morning. Subsequently, I got another email from Facebook stating that my account was disabled because of reported ads on my page. I did not create or authorize those ads, leading me to believe that my account was hacked. I submitted an appeal form stating my disagreement with the account's disabling. Initially, I did not realize my account was compromised, so I left the 'additional information' section blank. Now, I am awaiting Meta's review. I am worried that Meta might not be aware of the hacking and could incorrectly attribute the ads to me instead of the hacker. I am concerned about the potential shutdown of my Facebook account and business pages due to this issue. I have done nothing wrong. It is vital for my business that my pages remain active. Thank you for your assistance. Best regards, A. W.

Three of my comments were flagged for not meeting the standards on spam. I need to review the Community Standards and make sure to comply in the future. I understand that repeated violations can lead to more severe account restrictions. I will ensure to abide by the guidelines moving forward.

My Facebook account has been hacked, and I am struggling to regain access. Every time I click on a link, it takes me to the SMS security page. Despite waiting over 24 hours, I'm still locked out. I am unsure what triggered this, as I strive to contribute positively through my work in the arts. Any assistance in resolving this issue would be highly valued. For security purposes, I want to clarify that I did not send friend requests to individuals named Gioi T. or Xuan D. I appreciate your help in restoring my account. Thank you.