Facebook Customer Service Issues

Hello Facebook team, I am experiencing an issue with my locked Facebook account related to the security key login. Unfortunately, I have forgotten my key. I am reaching out for assistance in recovering my account promptly. The account holds important information such as gaming IDs that I urgently need. I kindly ask for your help in resolving this matter as soon as possible. Your prompt assistance will be greatly appreciated as I am feeling upset and frustrated due to this problem. Thank you for your help. Dipanjan Mandal Account email: [redacted]

I am experiencing issues loading my business Facebook page. Everything is working fine with other FB pages except for this one. The page loads in incognito mode, but once I log in, it fails to load again. It works on mobile but not on desktop. I have attempted the following troubleshooting steps without success: • Restarted my computer • Used a different browser (Safari instead of Chrome) • Cleared cache and cookies • Tried a different computer • Updated Chrome • Updated my Mac operating system The error message displayed when loading the page is: "This page is unavailable right now. This may be because of a technical error that we're working to get fixed. Try reloading this page." I initially thought it was a temporary Facebook glitch, but it has persisted for four days. I have reached out to Facebook support multiple times but have not received any response or assistance. I would appreciate any help you could offer. -Bill

Good evening, I am Adeunle Solomon Adeniola, known as PO GA on Facebook. At 16:36pm, my Facebook profile, PO GA, was hacked and changed to Claire GA. The hacker also changed my email from [redacted] to [redacted], and phone number to +[redacted][redacted]. I kindly request assistance to either block the account or recover it. Thank you.

My Facebook account was hacked and disabled by Instagram because someone used it to create an Instagram account, which led to my Facebook account being disabled without any notification from Facebook about the link or any unauthorized access. The individual behind this hack did it to steal my PUBG mobile account, but Tencent cannot assist me since my Facebook account is disabled. Unfortunately, Facebook and Instagram lack a direct communication option for users to appeal their cases; only ineffective forms are available that do not get submitted when filled out. Facebook profile: Julio C Feliz S Email: [redacted]

Hello, I need help. I received a text message from KOH prompting me to change my Facebook password when I logged in. Despite attempting to log in at least 20 times, Facebook is only recognizing two old and unused email addresses, [redacted] and [redacted] - both of which are no longer valid. To verify my identity, my date of birth is 18/07/[redacted], and I typically log in with my email [redacted] and my mobile number is +[redacted]1. My account has been locked since February 18th. Although Facebook sent me a code to my mobile, every time I enter it, I am redirected to the beginning. After spending four hours trying, this is my final attempt for help. Thank you, Darryl S.

Your post has been flagged for violating our Community Standards regarding child sexual exploitation. As a result, your post has been hidden from other users. Content that sexualizes children is not allowed on our platform, and we take measures to prevent its spread. Continued violations of our Community Standards may lead to additional restrictions on your account. If you believe that there has been a mistake, you have the option to contest this decision.

My Facebook page was hacked before Christmas, and I've been locked out since. Despite my efforts, Facebook hasn't been responsive nor effective in addressing the issue. Hackers are now using my account to scam my friends by posing as me and even attempting to sell inappropriate content. This situation is damaging my reputation and business. I feel frustrated that Facebook only provides automated responses and isn't offering real assistance. I want to speak with someone at Facebook to explain my situation thoroughly and resolve this matter properly. It's disappointing that Facebook's support is lacking, and I'm considering seeking legal help to resolve this issue.

My personal Facebook account was hacked and subsequently suspended due to posts and photos added without my permission. I requested a review, hoping to explain the situation, but was unable to provide details. After about a month of waiting, I received a message stating that my account had been disabled, and too much time had passed to request a review. Losing almost two decades of photos and memories stored solely on Facebook has been incredibly distressing, as it has also disrupted my connections with family both in the UK and abroad. The account also serves as a crucial platform for my music business, where I interact with followers, venues, and promoters. Since the suspension, I have missed out on gigs and suffered damage to my reputation. Additionally, I am currently organizing my wedding for June, and many of the vendors rely on Facebook as their main form of contact. This situation has caused me significant stress, and I am struggling to reach anyone at Meta to address these issues.

Hello, I am reaching out because my legitimate Facebook account, which is linked to my Instagram account, has been deactivated by your security system. I want to clarify that I have not posted any inappropriate or illicit content on either platform. I kindly ask you to please review my accounts to verify this and reactivate them promptly. Thank you.

I manage an Instagram shop feature through my Facebook Business Manager page. I recently added a new account as an administrator to the page and tried to remove the original account. However, after doing so, I lost access to the page entirely. Now, neither account shows the Business Manager page, and I cannot find any trace of it. I am unsure how to resolve this issue and regain access to the page. Any assistance in helping me regain access to the page would be greatly appreciated.

Hello, I am writing to request access to my account under the name "Dwayne Dubbzone Wyles." I am the original account creator and I am providing the email address associated with this account. I recently changed jobs from ABC (Australian Broadcasting Corporation) to the Townsville City Council as a Social Media Support Officer. Both my previous and current positions require me to have access to social media, especially Facebook. The phone I previously used at ABC has been factory reset (Phone number: +[redacted]9), which was listed as my primary number but is no longer valid. I would like to update my primary contact number to +[redacted]5, my current phone number. Due to the phone reset, I have lost access to the Microsoft Authenticator App and its data, making it impossible for me to provide third-party authentication codes. I am unable to retrieve codes from any browsers that may have been previously signed into the account. This situation is causing stress as I am unable to connect with family and friends, and it is affecting my ability to perform my new job effectively. I kindly request for the two-factor authentication to be removed from my account and for my new phone number to be updated as the primary contact information (+[redacted]5). I attempted to create a new account under "Dwayne Wyles" but now I am also locked out of that account due to password issues. I would like access to my original account back to maintain my connections. I am willing to provide any additional information or verification you may need. I hope for a prompt resolution to this matter as my work is being impacted without account access. Thank you, Dwayne Wyles Mobile Phone: +[redacted]5 Work Phone: +[redacted]7

Hello, My Facebook account, under the name Amira Djemai, was disabled by Facebook on February 19th for allegedly sharing inappropriate content related to child abuse, which I did not do. I believe my account may have been hacked as I was not active on Facebook during that time. I have tried to recover my account by submitting my ID, but Facebook has not responded within the 24-hour window provided for SMS verification. I am frustrated as I have also lost access to my Instagram account linked to Facebook. I am 24 years old and can provide identification to prove my identity. I urgently need access to my accounts for work and study purposes. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Amira Djemai

Hello, I recently published two posts on Facebook, and to my surprise, they were flagged for containing inappropriate content related to sex or nudity. However, both posts did not contain any such material. The first post was an article I shared from another Facebook profile and did not violate any guidelines there. The second post was a survey on self-esteem for highly sensitive people, which had no references to sex whatsoever. I am confused by Facebook's reaction as there was no inappropriate content in either post. I have reached out to Facebook via a message from my account, Katia Swillo, to address this issue in Polish as well. Thank you.

Hello Facebook, I recently changed my password on Tuesday but forgot to save it in my browser. When I tried to log back in the next day, it asked for a password I no longer remember. Despite verifying my identity with my ID card and phone number with two-factor authentication, I am unable to recover my account. The option to retrieve my account using my phone number is not available. I have tried all possible methods to regain access to my account and need your assistance in resolving this issue.

Hasibul Alam, your appeal regarding the decision made on February 20, [redacted] has been received. Please note that it typically takes us slightly over a day to evaluate the information provided. Your Facebook account is currently not visible to others, and access to it is restricted. Our team will re-examine your account; however, due to staffing limitations caused by the COVID-19 pandemic, there might be delays in the review process. If your account aligns with our Community Standards, you will regain access to Facebook. Conversely, if it is found to be in violation, it will be permanently deactivated, and further appeals will not be possible.

Hello, I am facing an issue with my Facebook account. Due to a hack, inappropriate posts related to child exploitation were made under my account without my knowledge. I have since changed my password for security. I kindly request your assistance in restoring my account as I am in need of it urgently. I assure you that such posts will not happen again in the future. Details: - Facebook account name: AK Rajput - Facebook login number: [redacted] - Date of Birth: 16/11/[redacted] Thank you for your help in advance.

Our public page was unpublished abruptly due to a report from an unidentified individual labeling it as an imposter, which is not accurate. The Page Quality assessment indicates no violations of Community Standards. It functions as the official PUBLIC page for the Asheville Symphony Chorus, complemented by a private group for members only. I have briefed the Board of Directors on this issue, and we are disheartened by the lack of communication before taking such drastic measures. Our Executive Director from the Asheville Symphony, a respected [redacted](C)3 organization, supports the restoration of our page. We recommend reviewing procedures to verify page ownership before deactivation to prevent unwarranted attacks like this in the future. Sandra T., President of Asheville Symphony Chorus, and Administrator of the unpublished page.

My Facebook account, "Anacleto Galo," was hacked four weeks ago by someone claiming to be "Loretta Lynch" from New York. They have taken over my account, changed my email, phone number, and are using it to scam my friends with fake grant offers. Despite my efforts, I have been unable to recover my account information. I have tried contacting Facebook customer service with no success. I kindly request that my "Anacleto Galo" Facebook account be deleted to prevent further scamming. Thank you for your attention to this matter. Respectfully, George G. Devera

Dear Facebook Team, Hello, my name is Parmeswar Sai BJP. I have been a Facebook user for the past three years and have always adhered to the rules and regulations set by Facebook. Recently, my account was unexpectedly blocked, and I diligently followed the instructions to verify my identity. Despite my efforts, I have not received any communication from Facebook regarding the status of my account. I believe that my account did not violate any rules and regulations, yet it has been permanently deleted without any explanation. As my account holds significant importance to me, including my business connections and family members, I kindly request for your assistance in reopening my account promptly. I have provided all the necessary identification information and hope that you will review my appeal and restore access to my Facebook account at your earliest convenience. Thank you, Parmeswar Sai BJP

I am uncertain why this issue is occurring. I previously submitted my IDs using a different account, [redacted], about two days ago, but I have yet to receive any response from you. As a Ghanaian national studying in Romania, I have uploaded my passport and residence permit for your review. Unfortunately, my recovery email and phone number were altered by a hacker, leading to my phone number, +[redacted]71, being blocked on Facebook. I received an email from my Yahoo account indicating changes made to my number and password. During my attempt to secure my account, I discovered that the hacker had made various alterations, including changing my number to +[redacted][redacted] for recovery purposes. Blocking me from accessing my own Facebook account is unnecessary.