Facebook Customer Service Issues

My Facebook account has been hacked without me doing anything. It is frustrating that I am being blamed for it. I am unable to access my account and it seems someone else has taken control. I am not able to use Facebook and play games anymore. Even though Facebook is a big company, my account seems to have been compromised easily. I want my account to be restored. Facebook is a terrible app, and I advise against using it to prevent such issues.

Hello, I am having an issue on the marketplace and I'm unsure who to reach out to for assistance. My concern is related to selling TVs and not being able to delete previous ads. Despite complying with Facebook's guidelines, my TV ads are often rejected and require manual approval each time. I now face a new challenge where I am unable to create new ads for TVs. When attempting to delete the duplicated ad, it reappears instantly, hindering the display of my TV ads. I have also changed the product images as advised by Facebook, yet the issue of the duplicate product persists. I am seeking guidance on how to resolve this issue and ensure my TV ads can be displayed without complications.

Hello, I hope you are well. Three days ago, my Instagram account "Humansion_music" was hacked by someone called Sancraft_34. This person had previously hacked my friend's account and pretended to be him. My friend suggested I click on a link to make money, which I did, leading to Sancraft taking control of my Instagram by changing the password, email, and phone number associated with the account. I am seeking assistance to recover my hacked account. My email address was "[redacted]", and my phone number was [redacted]. I have proof that my account was hacked (he requested money). I appreciate your help and look forward to hearing back from you. Thank you! My Instagram account is linked to my Facebook account through Suite Business. My Facebook User ID is "[redacted]".

I am having trouble logging into my Facebook account even after sending my passport ID for identification. Facebook has emailed me a recovery code, and I have changed my password, but I still can't access my account. I have important photos of my kids on there that I don't have copies of. I keep getting a message asking me to confirm my identity on devices I have used before, but none of the options are clickable. I'm not sure what to do next. Your help resolving this issue would be greatly appreciated.

I am unable to log into my Facebook account despite submitting my passport ID for verification. I received a recovery code and changed my password as instructed by Facebook, but I still cannot access my account. I have important photos of my children on there that I do not have copies of. When I try to log in, I keep getting a message asking me to confirm my identity on devices I have previously used. The login attempts from different devices and times are listed, but I cannot click on them to confirm. I am not sure what to do next. Your assistance in resolving this matter would be greatly appreciated.

I suspect that my account has been compromised. On 11/29/21, a PayPal payment through Facebook Pay was made without my authorization, resulting in a loss of over $[redacted] from our Visa/PayPal account. I am Lori Sportelli using my school email [redacted] for Facebook, but due to security measures, the School District no longer allows the use of school emails for social media. Since then, I have been unable to access my Facebook or Messenger accounts. I would like to know how I can regain access and switch my email to yahoo.com while retaining my current account. Alternatively, should I close the old ksd.org account and create a new Facebook account with my new email? I have been unsuccessful in recovering my account on my phone, and when trying on a new laptop, I was prompted to set a 6-digit login code, which I cannot remember. I seek assistance with this matter urgently.

I am still experiencing difficulties accessing my Facebook account and facing ongoing issues. Yesterday, I noticed unusual activity on my Facebook account, which has happened in the past when my account has been compromised. Upon checking my account settings under security and logins, I confirmed that the same IP address that previously hacked me was logged in again. Despite changing my password and attempting to log out the IP address, it persisted. I went ahead and updated my email and phone number associated with the account. Unexpectedly, I later discovered that the troublesome IP address continued to access my account despite these changes. When Facebook notified me that my account was potentially compromised, I followed the steps for identity verification using my state driver's license. Although I was initially upset as Facebook had rejected this same ID in the past, this time they swiftly approved it and granted me access. However, the relief was short-lived as my account was locked again soon after due to unauthorized access. Resubmitting my ID for verification, I regained access, only to face another lockout shortly afterward. The frustrating cycle continued, with Facebook repeatedly locking and unlocking my account, each time requiring the same steps for identity verification. What aggravates me further is that while they accepted my ID promptly for this new account, they had previously denied it for my longstanding Facebook account. The inconsistency in their verification process and the ordeal with my granddaughter using my recovery information without resolution have added to my exasperation. Despite receiving multiple emails from Facebook promising assistance, submitting all requested information, and associating a new email with my account as requested, I have yet to receive any meaningful response or resolution. My attempts to appeal or retrieve my data have been met with obstacles, with Facebook directing me to log into an account that I no longer have access to due to the lack of a 2FA code. Similarly, submitting the required forms with the recovery information used by my granddaughter on her account has only led to the response that the associated email has been permanently disabled, further complicating the situation. In summary, the continuous back and forth with Facebook regarding identity verification, account access, and the misuse of my recovery information has left me feeling frustrated and disheartened.

Back in October 1st, I used to log in almost daily to my account I've had since [redacted], originally known as FaceSmash. Back then, in my late 20s, I made great new friends. Over time, I couldn't log in with ease anymore on my tablet or two cell phones, facing a [redacted] error "Please confirm your ID." Although I uploaded my photo years ago, the issue remains. Writing under a pen name for two decades, mostly online, I failed to gather the courage to publish. Today, I attempted logging in with my old email and new Facebook password to no avail. I hope to regain access to my account soon, especially with New Year's fast approaching. I'm fine with staying locked out, but recent tags and messages prompt me to seek a solution. Can anyone guide me on unlocking my account? I've explored various online forums without success. Best regards, S.W.

Around ten days ago, or maybe even more, I was clearing the memory on my device. I deleted all the data from the Facebook app since I rarely use it. Subsequently, all my information got erased, and I unintentionally logged out from the app on my phone. After that, I attempted to sign in on both my phone and computer, but I was unsuccessful. Facebook did not recognize my email or phone number, making it impossible for me to access my account. My Facebook account was linked to [redacted], an email address I no longer use or have access to. On the 23rd, I received notifications that the primary email was changed, but I cannot recall the phone number associated with the account. I possess all the necessary supporting information to prove ownership of the account; however, I currently do not have access to it.

Hello, I hope you are all having a pleasant day. I am currently experiencing difficulties regarding my Facebook account. It appears to be under a security check, and unfortunately, I no longer have access to the phone number associated with it to receive the necessary verification code. I do have another phone number linked to the account which receives confirmation codes in case of forgotten passwords. I kindly request assistance in exploring alternative verification methods for accessing my account, such as verifying through my date of birth, recent interactions including comments, and possibly involving friends to assist with confirmation. I do have additional phone numbers linked to my account that could be utilized for sending confirmation codes. Your help in resolving this issue would be greatly appreciated.

The selective censorship by social media platforms such as Twitter on COVID-related information concerning doctors and politicians is deeply concerning. Censoring views that contradict the mainstream narrative is akin to limiting free speech. The actions taken by these platforms are reminiscent of oppressive regimes from history. It appears that the truth about the COVID vaccine's adverse effects and potential alternative treatments is being suppressed by these censorship practices. The focus seems to be more on financial interests rather than genuine pursuit of scientific knowledge. Hopefully, these social media giants will be held accountable for their actions in the future.

Hello, I've been unable to access my Facebook account for most of December. Every time I log in with my password, I receive a message stating that my account has been locked. Although I've submitted my ID several times, the response I always receive is that they can't grant me access until they have an accepted form of ID matching the information on my account. I've tried using my passport, driver's license, and even set up a recovery email. I used to use Facebook infrequently, so I'm unsure if all my correct information is listed. In the past, I've successfully unlocked my account by emailing [redacted], [redacted], and [redacted] However, this time I haven't received any responses despite emailing them multiple times over the last few weeks. I've also tried calling the [redacted] number for Facebook, but no one seems to be available. How can I have my account unlocked?

Subject: Request to Reinstatement of Disabled Facebook Account Dear Facebook team, I am writing to address the recent disabling of my Facebook account under the name Irwin Sterbakov. Over the years, I have enjoyed using Facebook for various purposes, including sharing lighthearted jokes and puns. I recently posted a joke about eyebrow trends, meant in a harmless and humorous manner, yet it was mistakenly flagged as offensive and gender-sensitive content, leading to the disabling of my account for an unjustifiably long period of a month. I sincerely apologize for any unintended offense caused by my post. I have always aimed to spread laughter and positivity, never intending to harm or upset anyone. The strictness of Facebook's policies has made me hesitant to post anything, and I respectfully request a prompt reconsideration for the reactivation of my account. I am puzzled by the discrepancy in treatment between regular users like myself and public figures who often create controversial content without consequences. I will be more mindful of the community guidelines moving forward to prevent any similar issues. Kindly reinstate my Facebook account at your earliest convenience. Thank you for your understanding. Best regards, Irwin Sterbakov [redacted]

Hello, My personal Facebook account was inexplicably disabled. I ensure compliance with Facebook Community Guidelines by not sharing any prohibited content. I exclusively use authentic information such as my real name, photos, and phone number. My account contains important personal data. Unfortunately, I am unable to access it. I urge your assistance in reinstating my account. Thank you, Udit Singh Rajput

Hello Support, Happy New Year! I am encountering an issue with my Facebook account being disabled due to a mistaken photo upload. I unintentionally uploaded an image while trying to clear my phone for selling that I had received via Discord for security purposes. This photo is not my own, but I kept it for police reasons, and I want to clarify that it was a mistake. My Facebook and Instagram hold all my memories and are essential to me as I currently do not have a job. I sincerely apologize for the error and promise it won't happen again. Kindly consider reinstating my account. Thank you for your understanding. Apologies for any language errors, I didn't mean to misuse the platform.

I have encountered an issue after changing my password due to a hacking incident. Despite my attempts to sign in using all my known passwords, I keep receiving a message stating that I have entered the wrong current password. Although it promises to send a code to my email for verification, I have not received any codes after multiple attempts. I have not been given the option to receive the code via my phone instead of email. Please rectify this by sending the code to my phone, as my email is not receiving any codes.

The Facebook team has been discussing my extensive history on their site, but what history are they referring to exactly? Unfortunately, my experience on their website has been marred by bullying and harassment. Despite my efforts, I continuously face issues with the Facebook team. As the New Year begins, I find myself unable to create a Facebook profile using my real name, Adam P. from Wallington, London, as the security team repeatedly disables it without cause. It is disheartening to see how I am targeted while others are not. Moreover, their treatment towards someone with a disability is unacceptable. I have always maintained a positive attitude, unlike the individuals causing these problems. I hope for a resolution to my Facebook account troubles and for the Facebook team to show compassion and understanding.

I logged into my Facebook account using an iPhone XR that was stolen, along with all my saved passwords. Unfortunately, I can't recover my Gmail address associated with the stolen phone number [redacted] because the number has been deactivated. Without access to that number and email for recovery, I'm unable to reset the password for my Facebook account under the name Lori ODell. I added three people for help in case of a lockout, but I can't find the option to use them. Additionally, I added my son's phone number [redacted] as an alternate phone number for recovery, but I'm unable to find the option to utilize it. I need guidance on how to proceed using the listed options or a link to log in from my son's phone at [redacted]. You can contact me at [redacted] or [redacted] if needed. Thank you.

Dear Sir, I am requesting the reactivation of our government's official Facebook account under the name @dipropalwal. This account is essential for sharing important updates on various government schemes by the Central and State Governments, particularly those related to COVID-19 news reports and vaccination information. The suspension of our account was unwarranted as we strictly adhere to guidelines and do not engage in any violations. I urge you to promptly reinstate our official Facebook account to continue our vital communication efforts. Furthermore, we also utilize Twitter, Instagram, and Koo handles to disseminate daily news and updates from our office, particularly pertaining to COVID-19 and other relevant topics. Thank you for your attention to this matter. Best regards, DIPRO Palwal @dipropalwal Haryana (India)

Dev, you disagreed with the decision made on December 14, [redacted]. Usually, it takes us just over a day to review the information provided. Your Facebook account is not visible to others, and you are unable to use it. What's next? We will look into your account again. Due to the COVID-19 pandemic, we have limited personnel available to review information, meaning we may be unable to review your account. If we find that your account adheres to our community standards, you will be able to use Facebook again. If we find that your account does not adhere to our community standards, it will be permanently disabled, and you will not be able to appeal. Log out from Dev Gupta. (English UK)