Facebook Customer Service Issues

My Facebook account was hacked, and the password and associated email were changed. Despite multiple attempts to secure the account through Facebook's process, I keep encountering errors. The final step requires uploading an image of an ID, but upon submission, I consistently receive an error message stating "we're working on this error." I've tried this process more than a dozen times without success. Even this morning, my attempts are futile as I can no longer access the process.

Hello, my personal account was banned because I sent a photo to my friend. I apologize for the mistake. Please reopen my account as I have uploaded many personal photos that I need to recover. This account is linked to my Instagram, and I am unable to access it. Thank you. Email: [redacted]

Hello, Since December 24, [redacted], I have been unable to access my Facebook account. I have submitted my ID several times but have not received the login code. I believe an old number may still be linked to the account. As proof of ownership, I have taken a photo of a notification I received today. My name on Facebook is Karsten Liebsch, and my profile picture is black with a candle, and it says "wanka" on it in memory of a deceased colleague. I kindly request your assistance in regaining access to my account. Best regards, Karsten Liebsch

A few months ago, my husband's Facebook account was hacked, and the hacker changed his email address. Consequently, we are unable to access the account. Our business page is associated with his Facebook profile, and now the individuals who hacked his account have also breached our business page. This is a dental office, and in the past week, they have posted graphic and violent snake videos on our professional business website. We urgently need this situation resolved.

I created my Facebook account just 2 days ago. However, I received a message saying my account doesn't comply with the Community Standards and has been disabled for security reasons. I don't understand why this happened as I haven't added any pictures or friends yet. I only joined some groups related to Notary Public/Loan Signing Agents.

Years ago, my spiritone.com email account went bankrupt overnight, and when I woke up, my email was gone. This was the same account I used for Facebook. About 95% of my friends on there I have never met in person, only talked to once or twice, and I wouldn't even recognize them from a photo. Since I don't know any of my friends personally, I can't identify them, and my [redacted] account is not functioning. I have been unable to log into this account for years. It mainly contains my paintings and photography. I would like to reset this account.

Hello Komal, Letting you know that on December 24, [redacted], we received your feedback. Our review process typically takes slightly over a day. Your Facebook account is currently inactive and not visible to others. Please stay updated here. Our team is experiencing delays in reviewing accounts due to the COVID-19 situation, so it may take more time than usual. If your account is compliant with our Community Standards, you will regain access. However, if it violates our guidelines, it will be permanently deactivated. You can log out from your account now. Thank you.

I recently attempted to update my phone number on my account, but after trying to remove the old number, I received an email notification stating that a new number was added. When I clicked on the email, it resulted in me getting locked out of my account. I tried to unlock it, but the system is requesting some form of identification that I currently do not possess. No unauthorized access has been made to my account. I am simply looking to regain access so I can continue purchasing games on my Oculus.

On December 14, [redacted], I submitted a claim about the computer I purchased arriving with a broken monitor due to poor packaging by the seller. Despite filing the claim, I have not received any response. I had to clean up the system before Christmas as it was meant to be a gift for my child. However, upon opening the computer, we found numerous personal files and pictures on it. Furthermore, the computer is very noisy, and I am unable to quiet it down. I was unaware of any issues with the operating system or that the seller had not been paid for my order. I have attempted to contact the marketplace for assistance, but my messages have gone unanswered. I am at a loss for what to do next - all I want is a refund to put an end to this frustrating situation.

Hello! I'm having trouble creating promotions on Instagram due to my inactive ad account. Almost three years ago, I attempted to become a publisher and inadvertently violated Facebook's advertising rules which led to the ban. This has resulted in my current account being inactive for promotions and boosting my posts. I'm seeking advice on how to boost my posts and gain more followers. I currently have one Facebook page and one linked Instagram page. Would it be beneficial to create an additional Facebook page?

On December 24th, my email and phone number were changed, and I am unable to receive the authentication code due to the two-step authentication process. I have uploaded multiple IDs, but none of them match the exact name on my account. I have legally changed my name from Jo Ann Mobley O'Halloran Yerke to Jojo Yerke since setting up the account years ago. I can provide various documents to prove this, but can only verify them one at a time. In addition to this account, I also have accounts under Jojo Yerke and Joanna M at [redacted] and [redacted] My home cell number associated with the accounts is [redacted]. I have a wedding page for Jim and Jojo and 5 Gems graphics attached to my account. I appreciate any assistance in resolving this issue.

I have encountered the frustrating issue of being unable to access my Facebook account and business page for a week now. Despite providing various forms of clear identification, such as my ID card, pay stubs, and more, I have not been successful in regaining access. This problem is especially challenging as it is during the crucial holiday season when I need to connect with customers, post updates, and manage my business efficiently. Unfortunately, due to a separate incident with a former employee, my phone and backups were wiped clean, leaving all my essential information on the inaccessible Facebook account. This is not only a significant inconvenience but also poses safety concerns. I hope for a resolution to this matter promptly.

I am struggling with mental health issues and memory loss, making it difficult to access my old Facebook account with embarrassing videos from when I was experiencing psychosis. Despite my efforts to prove my identity and report the videos as hurtful, Facebook still refuses to give me access or remove the content. This ongoing situation causes me emotional distress, reminding me of past traumatic experiences like rape, domestic violence, and homelessness. I have been through mental hospitals, jail systems, and abuse while unwell. The company's refusal to address my situation is disheartening, as they have the means to remove content at their discretion. I am determined to resolve this issue as it greatly impacts my well-being. Any assistance would be sincerely appreciated.

I recently experienced a hacking incident on Facebook. After changing the password twice, the platform prompted me to do it again today. However, when attempting to log back in, the new password was not accepted. Facebook now requires a new password along with a 6-digit code sent to my email, which I am not receiving. Despite deleting apps from my phone and rebooting both devices, the issue persists. It seems my email has been tampered with, and the hacker has access to both my email and phone number. I would appreciate any assistance. My email is [redacted], and my phone number is [redacted], both of which should be in your system. Thank you. - Bud G.

Sopanha, you recently received a decision regarding your Facebook account on December 24, [redacted]. Typically, we take just over a day to review your information. Currently, your account is not visible to others on Facebook and is unusable. Our review process may take longer than usual due to the effects of the COVID-19 pandemic on our staffing levels. If your account is found to comply with our Community Standards, you will regain access to Facebook. However, if your account is found to violate our standards, it will be permanently disabled, and you will not have the opportunity to appeal again. Thank you for your understanding during this time.

Good evening, my wife Betzaida R. lost access to her email account due to forgetting the password and changing her phone number. We are hoping for assistance in either recovering or deleting the account. She's now using a different email which is Betzaida R. Quiñonez. The email address to be recovered or deleted is [redacted] which has been hacked. Feel free to contact her through the new email [redacted] Thank you.

Neetu, I understand that you have concerns about the decision made regarding your account on Facebook. The review process usually takes a little over a day. Currently, due to the reduced staff availability amid the COVID-19 pandemic, there may be delays in reviewing your account. If your account is found to comply with the Community Standards, you will regain access to Facebook. However, if it is determined that your account does not meet the Community Standards, it will be permanently disabled, and further appeals will not be possible. Thank you for your patience during this time.

A few months back, my Facebook account got hacked, which was my mistake. I fell for a scam thinking it was a legitimate grant from DSHS. I ended up giving the scammers my password and control of my account, and now I'm locked out of it. Recently, my friends have been receiving messages and posts from the hackers pretending to be me, which is very concerning. My wife has already sent Facebook a screenshot of the unauthorized activity. I urgently need this issue resolved as soon as possible as I am still unable to access my account.

Dear Facebook Team, A few days ago, my Instagram account got disabled, which also affected my Facebook account. I have been a long-time user of Facebook and it's essential to me. I really need access to my account as I have many old photos stored there. Please, kindly assist in reinstating my Facebook account. Thank you for your help. Best regards, Chandan S. Mobile Number: [redacted] Email: [redacted]

I created a Facebook account without sharing anything about my personal life on it. I mainly play games on it, but now since I lost my phone and can't access my account, I'm unable to play my games. I don't have any other devices logged into my Facebook account. I would appreciate any help to regain access. Could you possibly provide me with my QR code so I can add it to my authenticator app? I want to resolve this issue. Thank you.