The following are issues that customers reported to GetHuman about Facebook customer service, archive #1587. It includes a selection of 20 issue(s) reported December 26, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
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Reported by GetHuman6951943 on Sunday, December 26, 2021 2:07 PM
I am unable to access my Facebook account as I've been locked out and asked to verify on another device. There are options to approve the login on various devices, but I'm uncertain how to proceed as I am locked out on all devices.
Approve Login
To continue, please approve this login on a phone or computer you've used before.
- Facebook for iOS on mobile (Today at 8:12 AM)
- Chrome for Mac OS X 10.15 on laptop (Yesterday at 6:31 PM)
- Edge (Chromium Based) for Mac OS X 10.15 on laptop (Yesterday at 2:08 PM)
Reported by GetHuman-acepilot on Sunday, December 26, 2021 2:41 PM
I have been unable to access my Facebook account for the past three months. Despite trying numerous times, I have not been able to log in successfully. After attempting the "forgot password" option and adding my phone number, I did not receive any verification messages. A different account associated with my number was displayed, which is not mine. My Facebook account is under the name Rao Saad, and my phone number is [redacted]2. I kindly request urgent assistance with this matter. Your prompt attention to this issue would be greatly appreciated. I eagerly await your response. Thank you, Rao Saad.
Reported by GetHuman-saadrajp on Sunday, December 26, 2021 3:28 PM
I am facing an issue with regaining access to my Facebook business page. An ex-employee removed my admin privileges, and I am the sole proprietor linked to my online store. When considering copyright infringement as a solution, I was informed it could lead to content deletion. The page, which I exclusively created and managed, still lists my email for contact. Unfortunately, it has disappeared from my business manager assets, and I cannot re-add it. How can I retrieve control of my business page?
Reported by GetHuman6953183 on Sunday, December 26, 2021 11:38 PM
I was in the process of starting work at a company named Conduent, and they intended to send me money to purchase a computer for work. Strangely, they requested access to my Facebook account to post recruiting ads, a request they continue to fulfill even after instructing me to enable two-step verification and then asking for my password to facilitate the money transfer. However, no funds were ever sent. Furthermore, my password was changed, and I recently received an email notifying me of a modification to my Facebook pay pin. They even altered the phone number associated with the account, preventing me from using the password recovery feature, as the verification code is now sent to the individuals who compromised my account. This situation is distressing as I had approximately $30 in my account from marketplace sales, which I am now unable to access. It is disheartening to believe that such practices are being conducted by a reputable company like Conduent.
Reported by GetHuman6953306 on Monday, December 27, 2021 12:49 AM
Regarding Annette Gelfi,
I received a notification from Facebook on December 22nd stating that my account has been locked due to suspected suspicious activity. Unfortunately, I am unable to regain access to my account because the only recovery option provided is a phone number that I haven't used in several years. I had previously updated my recovery phone number to my current one, so I'm unsure why this outdated number is being utilized for verification purposes.
Reported by GetHuman-auskiwi on Monday, December 27, 2021 1:04 AM
I am facing issues with the account verification process on my Facebook page. The two-step verification does not progress to the screen where I can confirm the account using another device on both my Mac and iPhone. Furthermore, the two-step process is not completing with the most recent postings, even though I have selected four of them. I would appreciate your assistance with this matter. Thank you.
Best,
Alexander I.
Reported by GetHuman6953597 on Monday, December 27, 2021 4:21 AM
Gurpreet, on December 27, [redacted], you disagreed with our decision. Typically, it takes slightly over a day for us to review the information you provided. Currently, your Facebook account is not visible to others, and you are unable to use it. Our team will re-examine your account, but please note that due to the COVID-19 pandemic, our review process may be affected. If we determine that your account adheres to our Community Standards, you will regain access to Facebook. However, if it is found to violate our standards, your account will be permanently disabled, and further disagreement will not be possible.
Reported by GetHuman-gopivirk on Monday, December 27, 2021 6:05 AM
On December 25, [redacted], at approximately 8 am, I discovered an email notification from Facebook regarding a "login alert" to my account at [redacted] The message detailed unusual activity on my account, including a login on December 25, [redacted], at 00:32 am from Bandung, Indonesia using Chrome on Windows. Additionally, I received an email notification at 3:27 am on the same day stating that my account had been deactivated for violating Facebook Community Standards.
I observed that my account name had been changed from "Dekatari De'yasa" to "ELLEN DEGENERES" without my consent or knowledge. I am certain that I did not engage in any activities or posts that contravene Facebook's community standards, especially related to violence, safety, objectionable content, intellectual property rights, or authenticity. Given the hacking incident at 00:32 am on December 25, [redacted], which prevented my access to the account, I request Facebook to reconsider their decision and reactivate my account promptly.
Sincerely,
Ika
Reported by GetHuman6953751 on Monday, December 27, 2021 6:26 AM
Hello,
I am facing a major issue with my Facebook page that I created. I have reached out for assistance, but I have not received any responses. The problem is that I am the creator of the page but I am not well-versed in the permissions for pages. I have added multiple administrators to my page for management and promoting posts. When I tried to link my Facebook page with my Instagram, an issue arose. An unknown company was declared the main owner of the page on October 4, [redacted], without my authorization. I need to remove this company from my Facebook page as I am the rightful creator and owner of the page.
Creator of the page: Espace Gaaloul: [redacted]
Company to be removed: Amamou ID: [redacted][redacted]
Also, please remove the agencies: On Fashion Boutique/BusManql2/BusMan0if/BusManq2r
Please respond promptly and take the necessary actions.
Reported by GetHuman6953857 on Monday, December 27, 2021 7:58 AM
I noticed some suspicious activity on my account, and before I could confirm it wasn't me, my account got disabled. I also saw that I had accepted a friend request from Frank Hessler, which I never did. I received a recovery password but am unable to enter it. I have two business accounts linked and frequently pay to boost posts, but now I can't utilize them. This situation is incredibly frustrating as I haven't done anything wrong and rely on these social platforms for my business.
Reported by GetHuman6953991 on Monday, December 27, 2021 9:29 AM
I'm having trouble accessing my Facebook account. The only way to reopen it is by contacting 3 friends for a code, but I don't have anyone to help. The screen doesn't give me any other options, and I am not sure why my account was blocked. I'm not tech-savvy, so this is difficult for me. I don't have a phone to contact my friends. Any help would be greatly appreciated. Thank you. Regards, D.L.
Reported by GetHuman-lampsmir on Monday, December 27, 2021 9:33 AM
Hello! I need some help with my Facebook account. It was hacked, and now when I try to recover it, Facebook keeps trying to send the recovery code to an unknown email address. I'm not sure if the hackers changed my email on Facebook. I already sent my passport for verification, but I haven't heard back. Facebook is sending different recovery options to my email, but the code always goes to this unfamiliar address. It's frustrating to feel like I'm going in circles.
Reported by GetHuman-pflanzen on Monday, December 27, 2021 9:58 AM
My Facebook account has been hacked by someone named Charles Marino. I attempted to reach out to Facebook by using the "my account has been compromised" option and submitted my ID, but the issue is that the name on my Facebook account, Neisha Gayle, does not match the name on my government ID. This discrepancy is hindering my ability to contact Facebook for assistance. The evidence of the hack is clear as the hacker appears to be male, whereas my old photos on the account are of a female. The hacker has also altered my email and password, preventing me from regaining control of my account.
Reported by GetHuman6954041 on Monday, December 27, 2021 10:16 AM
**Revised Content**
My Facebook account has been unjustly suspended, and I believe it was a mistake since I have not violated any community guidelines. Despite my efforts, I have been unable to resolve this issue and regain access to my account. I strictly adhere to Facebook's community guidelines and do not engage in any illegal or inappropriate activities on the platform. It has been a few days, but the problem persists. I kindly request assistance in reactivating my account promptly.
Account Details:
Name: Md Tariqul Islam
Date of Birth: 01 November [redacted]
Email: [redacted]
Contact Numbers: +[redacted][redacted], +[redacted][redacted]
Reported by GetHuman6954093 on Monday, December 27, 2021 10:53 AM
I clicked on a link from a friend's Facebook post, which redirected me to a WhatsApp chat where someone asked for a code sent to my phone. I sent it, and now my Facebook account has been hacked and used for scams. The hacker seems to use an Android Infinix 10 Play. I need help getting my account back, as they have changed the password, email, and phone number linked to the account.
Reported by GetHuman6954090 on Monday, December 27, 2021 11:02 AM
I am seeking assistance as I have mistakenly created several Facebook accounts that are negatively affecting my young lady's life. I kindly request the deletion of these accounts as she is unable to recall the associated email, password, or phone number. Below are the links to the accounts that need to be removed:
1. [redacted]
2. [redacted]
Her authentic and active account is:
[redacted]
Reported by GetHuman-rezaroka on Monday, December 27, 2021 12:54 PM
My Facebook account was disabled before, and my friends suspect it might have been hacked due to unusual posts and a changed profile picture. Despite numerous attempts to log in, I have not received a confirmation code since December 21. I've tried to resend the code multiple times without success. I'm seeking assistance to resolve this issue promptly as I urgently need access to my account. Thank you for your help in advance.
Reported by GetHuman-amanihas on Monday, December 27, 2021 12:57 PM
I'm trying to understand what happened. I was away for the holiday and attempted to log in last night to send Christmas notes to friends. Surprisingly, I found my account locked. Upon investigation, it seems someone tried to access it as I received multiple password recovery emails. Although I managed to change my password, I still cannot determine the cause and I received a warning that my account will be deleted in 30 days if not resolved. I'm confused and in need of help. When logging in, it shows "review requested" with no other options available. My business account is linked to this and I am frustrated by this situation.
Reported by GetHuman6954532 on Monday, December 27, 2021 2:26 PM
Hello Facebook,
I am currently facing an issue with my account being compromised. The password has been changed, and my phone number removed. Despite my attempts to reset the password, I am unable to regain access, and the hackers are still using my account. I can provide documentation to verify my ownership, including copies of my driver's license and green card. The imposter has set up two-factor authentication, further preventing my access. My Facebook name is Dickson Mongoh. The imposter's email is d******.@o****.com. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-dnnkwang on Monday, December 27, 2021 3:22 PM