The following are issues that customers reported to GetHuman about Facebook customer service, archive #1574. It includes a selection of 20 issue(s) reported December 16, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am having trouble accessing my account due to password issues. Despite attempting to reset it, I am not receiving the verification code via phone or email. A suspicious email address, [redacted], is associated with my account, and I am unable to remove it. I primarily use my phone for Facebook but can currently access the account only through my computer. With a new phone, I am unable to log in as I lack the necessary credentials. I have reached out to the support number, but they are not available to assist.
Reported by GetHuman-chefap on Thursday, December 16, 2021 11:53 PM
I've been attempting to access my Facebook account with the ID: Abel Vincent, but it's been locked for security reasons. I've been following the steps to recover my account, but I'm unable to receive the SMS on the phone number provided. The number is not available to me at the moment. I've updated my new phone number and email address on my account for recovery, but I'm only being given the old number that I can't access for the recovery code.
Reported by GetHuman6921338 on Friday, December 17, 2021 12:01 AM
After seeing a friend on Facebook receive a cash grant, I decided to apply too. I provided my personal information and got approved for the grant. However, things started feeling suspicious when they asked me to change my password and security settings. When I noticed a login from Lagos, Nigeria, I became alarmed. The request for a delivery fee made me question the legitimacy of the grant. After discussing it with my friend, I realized it was a scam and decided not to proceed. Unfortunately, when I tried to change my password, I was locked out of my accounts. I contacted Facebook for assistance since both my Facebook and Instagram accounts were compromised.
Reported by GetHuman6921463 on Friday, December 17, 2021 12:45 AM
My Facebook account has been hacked, and the hacker changed my email and password, locking me out. Despite sending identification like my passport and driver's license, Facebook claims there's no such email associated. I've had this account for years with consistent information. I suspect Ethan Jacob as the hacker because he previously took over my profile to sign up for a dating app, which I managed to delete later. Facebook informed me via email about the change in login credentials, but I haven't done it. None of the account recovery methods suggested by Facebook have worked for me. I have important saved items I don't want to lose. Although I can access Messenger, it appears like a new account with no chat history. I seek assistance to restore my original Facebook account.
Thank you,
Janice Williams
Reported by GetHuman6921702 on Friday, December 17, 2021 2:17 AM
My account was compromised, and the email and password were changed. I have tried various suggestions, but nothing has been successful. The system claims my email does not exist. Facebook notified me via email that my account information was modified, resulting in it being locked. I suspect Ethan Jacob was involved as he previously used my profile for a dating account with his photos. Although I managed to remove that profile, my phone number is still linked to Messenger, but I have been unable to add it to Facebook. Despite accessing Messenger successfully, none of my information or archives are available. I sincerely request assistance in recovering access to my account.
Sincerely,
J. Williams
Reported by GetHuman6921702 on Friday, December 17, 2021 2:30 AM
My password was changed by a hacker, and I am unable to access my account. My husband, Mike, and I share the account. Our Facebook had my date of birth listed as 05/20/[redacted]. Mike is from San Antonio, his hometown, but now we live in Anchorage. The account is important to us as it holds memories of a family member who has passed away. Please assist me in regaining access to the account and changing the password. Thank you.
Reported by GetHuman-llestenk on Friday, December 17, 2021 4:41 AM
Ich kann meinen Code nicht empfangen, da er an meine alte Handynummer gesendet wird, die mit meinem Konto verbunden ist. Bitte helfen Sie mir, da alle Bilder meiner Tochter darauf sind. Ich kenne den Sperrgrund nicht und kann den Code nicht erhalten, da meine Nummer 0[redacted]6 veraltet ist und nicht mehr aktiv genutzt wird. Meine E-Mail ist ebenfalls nicht verfügbar. Mein Name ist Nicole Reder, und meine neue E-Mail lautet [redacted]
Reported by GetHuman-nreder on Friday, December 17, 2021 4:56 AM
My account was hacked, making it impossible for me to log in. I've managed to change my password, but now two-step verification has been enabled. When I initially created the account, I mistakenly entered [redacted] as my birth year while being underage. This error prevents me from verifying with an ID to bypass the code generator. Since I didn't set up this option, I can't access the code and am logged out of the account on all devices.
Reported by GetHuman6922016 on Friday, December 17, 2021 5:11 AM
Khan,
Your account review is in progress since December 16, [redacted]. Typically, it takes slightly more than a day to complete the review process. During this time, your Facebook account is not visible and cannot be used.
Due to the ongoing COVID-19 pandemic, there may be delays as we have limited staff available to review accounts. If your account is found to adhere to our Community Standards, you will regain access to Facebook. However, if it is determined that your account does not comply with these standards, it will be permanently disabled, and further appeals will not be possible.
Reported by GetHuman6922061 on Friday, December 17, 2021 5:42 AM
Hello, I am reaching out regarding my Facebook account under the name Allen Sesma. The email associated with the account is [redacted] Regrettably, my account was disabled due to a comment that violated Facebook's guidelines. I sincerely apologize for this mistake and did not intend for it to happen. My account is essential to me as it contains important documents for school-related purposes. I kindly request your assistance in recovering my account. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-sesmapog on Friday, December 17, 2021 5:45 AM
My email linked to Facebook was [redacted], which is now invalid. My current email is [redacted] and should be used for logging into Facebook. I can't recall my password as my phone is always logged in and the password reset is sent to the old email. I've tried receiving a code via text but haven't received one on my phone at [redacted]. I need guidance on how to update my email, remove the old one, and change my password. Your assistance in resolving this matter is greatly appreciated.
Reported by GetHuman6922093 on Friday, December 17, 2021 6:04 AM
Bonjour, je voudrais signaler que j'ai eu des problèmes avec mon compte Facebook qui est actuellement bloqué sans que je ne comprenne vraiment pourquoi. Je suis particulièrement contrarié par cette situation puisque je l'utilise à des fins professionnelles. Malheureusement, le numéro de téléphone associé à mon compte est un ancien numéro, ce qui rend difficile le processus de déblocage. Pour votre référence, mon nom complet est Camille Oliveira Cardoso et ma date de naissance est le 26/08/[redacted]. Merci de votre aide.
Ancien numéro : [redacted]
Nouveau numéro : [redacted]
Reported by GetHuman6922144 on Friday, December 17, 2021 6:44 AM
Bonjour,
Je vous contacte concernant le blocage de mon compte Facebook, dont la raison m'échappe. Cela pose souci car mon compte professionnel est lié à celui-ci, et il est crucial que je le récupère. Malheureusement, le numéro associé à ce compte est obsolète, m'empêchant de le débloquer. Ci-joint ma carte d'identité : je m'appelle Oliveira Cardoso Camille et je suis né le 26/08/[redacted].
Cordialement,
[redacted]
Ancien numéro: [redacted]
Nouveau numéro: [redacted]
Reported by GetHuman6922144 on Friday, December 17, 2021 6:46 AM
My account got locked due to a security issue. I filled out many forms and sent my driver's license, but the unlocking method provided doesn't work. To make matters worse, it keeps redirecting me to the form asking for my license again. With Christmas approaching and the current situation limiting social interactions, Facebook is crucial for me.
Reported by GetHuman-neildev on Friday, December 17, 2021 7:33 AM
I am encountering difficulties accessing my account as it shows that my profile is not associated with the delegate page. It is crucial to have this matter addressed promptly as my followers are increasing significantly, currently totaling over 32,[redacted]. My name is Rosemary M., born on 11/20/[redacted]. The profile picture features me in a Christmas Facebook frame, and I am a supporter of the Steelers football team. My business is named RM Swag Jewelz.
I attempted to create another page to connect with the original one or possibly link them, but unfortunately, the new account was promptly disabled. This marks the second time Facebook has removed one of my pages while I was making updates. I am desperate to regain access to my Facebook page expeditiously. Your assistance is greatly appreciated.
Reported by GetHuman-rleverso on Friday, December 17, 2021 7:48 AM
After verifying my identity through license verification, I was on the verge of regaining access to my Facebook account. Unfortunately, Facebook locked my account due to multiple login attempts or suspicious activity. I am unable to access the phone number linked to my account where they are sending the verification code. Can you advise on how I can regain access to my locked account without access to that phone number? Thank you.
Reported by GetHuman6922215 on Friday, December 17, 2021 7:50 AM
Hello,
I am experiencing issues with my personal account being hacked. It has been misused to make purchases on Facebook Ads, resulting in my business Facebook pages being blocked. I am unable to access my profile due to challenges with the security check process. An error message displays stating "Too many SMS codes
You have requested too many SMS codes and have to wait 24 hours before you can request another code." I am unable to verify my identity in this situation. How should I proceed to resolve this matter?
Reported by GetHuman6922433 on Friday, December 17, 2021 10:45 AM
Hello Facebook Support Team,
I am reaching out because my account was hacked, and despite several attempts, I haven't been able to recover it. I already added a new email as an alternative and submitted my ID multiple times. The issue seems to be that the hacker's *.ru email is receiving all notifications, and I receive confirmation emails in Chinese. This has led to me being locked out for entering too many codes incorrectly. I kindly request that you remove the .ru email and revert to using my normal email [redacted] It would be helpful if the communication is in German to facilitate access to my account. I am willing to resend my ID if needed. I've tried resolving this both on my phone and PC. Thank you in advance for your assistance.
Best regards,
Michael Reichelt
Reported by GetHuman6922465 on Friday, December 17, 2021 11:07 AM
Hello,
I am experiencing connection issues with my account: [redacted] which has the assigned number +[redacted]****27. I encountered difficulties with the Google Authenticator option to access my xbet account and sought help from my friends. Consequently, Facebook has blocked me. They send a code to my phone number, I enter it, change the password, it is accepted and confirmed. However, I still cannot access my account.
Reported by GetHuman6922522 on Friday, December 17, 2021 11:59 AM
Dear team,
I recently purchased a new phone and am having trouble logging into my Facebook account due to issues with the Google Authenticator app. Despite installing the app on my new phone, Facebook is still sending codes to my old phone, which I traded in. This has left me unable to access my account on both my old phone and laptop. I am requesting assistance in either removing the 2-factor authentication, changing the settings to receive the code via email or mobile, or any other solution you may provide to help me regain access to my account. Your prompt attention to this matter would be greatly appreciated.
Thank you,
Syamala Ashok
Reported by GetHuman-syamalaa on Friday, December 17, 2021 12:27 PM