The following are issues that customers reported to GetHuman about Facebook customer service, archive #1575. It includes a selection of 20 issue(s) reported December 17, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, I am a genuine user of this account. Unfortunately, the security system mistakenly disabled my personal Facebook account citing a violation of the community standards. I have submitted all the necessary identification documents to support my appeal for reopening the account. I kindly request you to review my appeal and reinstate access to my Facebook account promptly. Thank you for your assistance.
Facebook account name: Mijan
Facebook account email: [redacted]
Linked Gmail for Facebook: [redacted]
Mobile number linked to Facebook account: [redacted]
Reported by GetHuman6914176 on Friday, December 17, 2021 12:33 PM
Dear Sir,
My Facebook account is verified, but I enabled two-factor authentication on the authenticator app. Unfortunately, I changed my mobile phone and deleted the authentication app. Now, I am unable to receive the login code. Please send the login code to either my mobile number or Gmail account.
Mobile Number: +[redacted]62
Gmail: [redacted]
Your assistance in this matter is greatly appreciated. My Facebook account is crucial to me, as it is six years old. I kindly request your help in resolving this issue.
Facebook Name: D j khon babu
Verified Name: Jiaur Rahman
Reported by GetHuman-djkhonba on Friday, December 17, 2021 1:05 PM
Gentili gestori di Facebook,
Vi scrivo per segnalarvi che il mio account è stato bloccato con l'accusa di aver condiviso materiale pedopornografico, un'accusa che mi ha profondamente offeso. Utilizzo il social network da vent'anni principalmente per scopi lavorativi, inclusi molti annunci a pagamento, e non ho mai pubblicato nulla di simile. Inoltre, potrei aver subito un attacco informatico che ha compromesso la mia sicurezza online.
Chiedo cortesemente di sbloccare il mio account poiché questa situazione mi sta danneggiando. L'account in questione è intestato a MAURIZIO NUOVOGARDEN ZANETTI e il mio contatto è [redacted]
Vi ringrazio anticipatamente per la vostra comprensione e collaborazione.
Cordiali saluti,
(M.N.Z.)
Reported by GetHuman6922670 on Friday, December 17, 2021 1:05 PM
My account has been hacked. I've resent another email, but the email address and person whose hacked email address was sent the code. I have set up a new password, which they have said they will send me a message to my phone number. However, the person who hacked my Facebook account has changed my phone number, so I'm not receiving the PIN for the new account. I need help to either change over to the new account or create a new one.
Reported by GetHuman6922946 on Friday, December 17, 2021 2:28 PM
Dear Facebook Customer Service,
I would like to extend my apologies for my actions on Facebook, which were unintentional. My Facebook account is crucial to me, and I am sincerely sorry for any inconvenience caused. I kindly request your assistance in resolving this matter promptly.
For account recovery, please contact me via email at [redacted] The disabled Facebook account belongs to Allen S., and the associated email is [redacted] (which I no longer have access to). Kindly send any communications to my Gmail account.
Thank you and God bless.
Reported by GetHuman-sesmapog on Friday, December 17, 2021 4:37 PM
Hello Facebook Customer Service,
I would like to apologize for my previous behavior on Facebook; it was not intentional. My Facebook account is crucial to me, and I sincerely hope for your assistance in resolving this issue promptly. Please contact me at [redacted] for my account recovery.
The disabled Facebook account belongs to Allen Sesma, and the associated email is [redacted] (though I no longer have access to that Yahoo account). Kindly send any correspondence to my Gmail.
Thank you and God bless.
Reported by GetHuman-sesmapog on Friday, December 17, 2021 4:42 PM
Hello Facebook Customer Service, I need assistance in recovering my hacked and disabled Facebook account named Allen Sesma. The email associated with the account is [redacted] I kindly ask for your prompt help as my important documents are stored there. Thank you and God bless.
Reported by GetHuman-sesmapog on Friday, December 17, 2021 4:52 PM
I saw an advertisement on Facebook for a business, so I decided to inquire by asking a question on the post. They requested my name, address, and other personal details. I simply replied stating that if they needed all my personal information, I would seek answers elsewhere. Shortly after, I received a message from Facebook mentioning that I violated community standards and that my post would be pushed to the back of the line with a 90-day suspension. I am puzzled because I don't believe I breached any community guidelines; all I did was ask a question. I'm unsure of what occurred or why this action was taken.
Reported by GetHuman6923585 on Friday, December 17, 2021 4:56 PM
I was hacked on Saturday, managed to regain access yesterday, but lost it again after an hour while using Messenger. I am currently using another account temporarily. The hacker sent weird messages to two friends, which is upsetting. When I try to log in, the account shows a different email address, not mine. My correct email is [redacted] with the password Thewhites1966. My mobile number is [redacted]4, and my profile picture features me and my wife in a red dress. Also, I can provide my driving license ID for verification.
Reported by GetHuman6924343 on Friday, December 17, 2021 7:46 PM
This morning, my account was hacked after I replied to a message from a friend's compromised account. The hacker has been harassing my contacts and even called my boyfriend, causing distress all afternoon. Unfortunately, every time I attempt to resolve the issue through Facebook, it redirects to the hacker's new email and phone number. I am frustrated and disappointed by the lack of assistance from Facebook in such situations.
Reported by GetHuman-jessmeau on Friday, December 17, 2021 7:53 PM
While browsing Facebook, I clicked on a link for a three-wheel bicycle, but it immediately opened a window saying it was spam or inappropriate. I wasn't trying to repost it, but when I tried to escape, a warning page kept appearing, instructing me to log out or confirm. This issue occurred on both my iPad and iPhone. I want to clarify that I was not attempting to forward it or share it with others. Any assistance would be appreciated.
Reported by GetHuman-casperph on Friday, December 17, 2021 9:06 PM
In [redacted], I lost my phone number and was disconnected from my Facebook account "Al Zabar Antar". The government later required all SIM card registration in Bangladesh, but I did not have a National ID card at that time. I was only in ninth grade and living in a village.
I lost access to my Facebook account in [redacted], despite trying to recall my password multiple times. Luckily, I now have a National ID card and a valid passport.
Reported by GetHuman-haramiex on Friday, December 17, 2021 9:11 PM
I recently got a pop-up notification on my Facebook account saying it was disabled on December 14, [redacted]. I tried to recover it using the instructions provided, but the process halted when the recovery code was sent to old numbers I no longer use. I kindly request Facebook to resend the code to my new number, +[redacted][redacted], or to my email at [redacted] Thank you for your assistance. Best regards.
Reported by GetHuman-awanancy on Friday, December 17, 2021 9:17 PM
Facebook disabled my account due to suspicious activity, which happened while I was setting up Messenger on my phone. The account is linked to my old phone number, so I can't access it that way. I have valuable photos and connections on that account, including memories of my late grandson, Dustin Chandler. Despite starting a new account, I want to regain access to my old one. I can be reached at [redacted] or [redacted]. I appreciate any assistance in recovering my account. Thank you. Mary Elizabeth C.
Reported by GetHuman6924815 on Friday, December 17, 2021 9:41 PM
My account was locked due to suspicious activity. Although I attempted to change my email address yesterday, I have decided to stick with the original one. Unfortunately, I am now unable to access my account. In order to verify my identity, I have submitted my birth certificate, marriage certificate, and medicare card, each including a photo of myself. These were not on the list of accepted identification documents, but they are all I have. I am eager to have my account unlocked. Thank you.
Reported by GetHuman6924850 on Friday, December 17, 2021 9:49 PM
For the past two weeks, I've been trying to verify my Facebook account. Unfortunately, they keep sending the verification code to my old phone number, [redacted], which I no longer have access to. Could Facebook please send the code to my new phone number, [redacted], so I can access Messenger and Facebook? My name is Alan Paul Mayo.
Reported by GetHuman-alanmayo on Friday, December 17, 2021 11:18 PM
I have screenshot evidence of my deleted Instagram content, including stories with joking comments for friends. Instagram mistakenly removed this content. I also had data-based posts with public information, not involving violence. I believe these caused the issue and led to my account being inaccessible. I seek Instagram's assistance in restoring my account, as I did not intend to breach any terms or create inappropriate content.
Reported by GetHuman6925135 on Friday, December 17, 2021 11:18 PM
I am seeking legal action for defamation and malicious behavior against someone on Facebook. Her name is Debi Southworth, and she has been posting harmful lies about me which have been taken down, but the damage is already done. I have involved the police and a solicitor due to her abusive behavior towards my daughter and the impact on my job and mental health. Please help me stop this by removing her from social media and blocking her.
Reported by GetHuman6925240 on Friday, December 17, 2021 11:58 PM
My Facebook account is currently locked due to unusual activity on Messenger. The only option provided for verification is through a confirmation code sent to outdated phone numbers I no longer use. I am able to access the email associated with my account, [redacted], and could receive a code that way. Unfortunately, Facebook only offers the option for text messages, which I will not receive.
Reported by GetHuman6925337 on Saturday, December 18, 2021 12:35 AM
Hello Facebook Team,
I would like to share some feedback. Recently, I have been experiencing issues with my Facebook account being disabled. Despite following all the steps, such as uploading my ID and close-up pictures as requested, my account remains disabled. This account is essential to me, and I rely on it. Can you please assist me with resolving this matter?
My details are as follows:
Full Name: Laxman Singh
User Name: Laxman.xss
Phone Number: [redacted]
Email: [redacted]
Thank you.
Reported by GetHuman-slaxman on Saturday, December 18, 2021 12:46 AM