Facebook Customer Service Issues

Archive 1557

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1557. It includes a selection of 20 issue(s) reported December 5, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello Facebook Team, I am reaching out to address an issue with my Official Personal Facebook Account which was linked to my Official Instagram Account. Unfortunately, my Facebook Account has been disabled due to certain mistakes, causing me to lose access to my Instagram Account. I have always followed Facebook's Community Guidelines and have important personal information stored in my Facebook Account that I cannot afford to lose. I have submitted my documents for review in an appeal to restore my account and retain my personal data. I kindly request you to review my case and assist me in resolving this problem. Thank you for your attention, Facebook Team. Sincerely, S.S. India Instagram User Name: rss_cool_
Reported by GetHuman6876436 on Sunday, December 5, 2021 5:36 PM
Hello, I am experiencing an issue with my disabled Facebook account. I received instructions via email, followed them, but when I try to sign in with the passcode provided by Facebook, I receive an error message stating that the password entered is incorrect. When attempting to reset the password, I am redirected to the account confirmation page. I am seeking guidance on how to resolve this matter or how to reach out to Facebook for assistance. Any help would be greatly appreciated. Thank you.
Reported by GetHuman-wunjo on Sunday, December 5, 2021 5:54 PM
I believe my account has been compromised. After changing my password, I am unable to log in as it now requires a code I am not receiving on my phone. Instead of my cell number, my facebook account is linked to my home number. Despite submitting my driver's license to verify my identity, I am still unable to bypass this security step. Additionally, using the Duo security app's generated codes has not been successful. I am seeking guidance on how to resolve this issue.
Reported by GetHuman6876544 on Sunday, December 5, 2021 6:25 PM
I got logged out of Facebook on my phone and do not remember my password. When I click "Forgot Password," it asks me to enter my email or phone number, both of which it says are not connected to an account and prompts me to create one. Although I am logged in (saved) on my computer, I cannot change the password because I no longer have access to the email address I used 13 years ago to set it up. I'm stuck. The verified contacts are not working - whenever I enter the codes provided, I receive an error stating that I've tried too many times and am logged out after only one attempt.
Reported by GetHuman6876564 on Sunday, December 5, 2021 6:32 PM
On November 9, Facebook suspended my account because they needed me to verify that I am older than 13. I submitted a copy of my driver's license as requested. Unfortunately, my account is still inaccessible, and I am unsure of how to proceed after downloading my account data. I am attempting to resolve this issue on my iPhone. Your assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman6876583 on Sunday, December 5, 2021 6:39 PM
I shared a post multiple times, and now my account is locked. I attempted to recover it, but I am unable to receive the verification code as I lost my old SIM card. Facebook is still sending the code to my old number instead of the latest one I updated on my account. My new number is +[redacted]95, and my old number is +[redacted]86. Any assistance would be appreciated.
Reported by GetHuman-riximark on Sunday, December 5, 2021 6:52 PM
Hello, I am writing to seek assistance with my official Facebook account. Recently, I connected my Instagram account to my Facebook profile. However, within two days, my Facebook account was unexpectedly disabled. Unfortunately, I am unable to access my account. I want to mention that I have always followed the guidelines set by both Facebook and Instagram and have not violated any rules with my official account. I kindly request your help in recovering and reactivating my personal Facebook account. Thank you, the Facebook Team.
Reported by GetHuman6876677 on Sunday, December 5, 2021 7:16 PM
My Instagram account @teufelang3l got suspended or locked. I'm unsure why this happened as I don't recall violating any terms. I'm devastated as I've had this account for years and it holds many memories. One minute I was chatting with friends, the next it was gone. I apologize if I unknowingly broke any rules and will be more cautious in the future. Please assist me in resolving this issue.
Reported by GetHuman6876988 on Sunday, December 5, 2021 9:13 PM
A while ago, my account was hacked by someone posing as a friend who changed the email, preventing me from regaining access. Despite multiple reports to Facebook, they claim this doesn't violate their rules since the person isn't pretending to be me. However, the individual is using my old profile with my picture that matches my current profile. This hacker is also targeting others from my old account. How can I delete the fake page or regain control of it?
Reported by GetHuman6877028 on Sunday, December 5, 2021 9:30 PM
Hello Facebook Team, I am reaching out regarding the suspension of my Facebook account. I believe the suspension was a mistake as I have not violated any community guidelines. Despite my efforts to resolve this issue and reinstate my account, I have been unsuccessful. I adhere to the rules outlined in the Facebook Community Guidelines and do not engage in any illegal or inappropriate activities on my account. It has been a few days since my account was suspended, and I kindly request your assistance in resolving this matter promptly so that I may regain access to my account. Account Information: Full Name: Sadab Sanbin Alam Date Of Birth: 09-05-[redacted] Email: sadabsanbin385@gmail Thank you, Facebook Team
Reported by GetHuman-sadabsan on Sunday, December 5, 2021 9:30 PM
My friend's advertising account has been restricted. We suspect someone tried to use the account as a different country's credit card is linked for payment. The restriction is due to an incomplete identity verification process, which couldn't be completed as my friend was unwell for a long time. Currently, the identity verification process is unavailable as "too much time has passed." Please assist in contacting support to address this matter. Regards, Andrey
Reported by GetHuman6877045 on Sunday, December 5, 2021 9:36 PM
I've had my Facebook account for nearly 11 years now, and I believe it's being hacked. When attempting to reset my password, the only option provided is the email address I used to create the account, which is [redacted] Unfortunately, I no longer have access to this email as I forgot the password and resetting attempts have been unsuccessful. I can provide identification, screenshots from my profile, and any other necessary information to update my email and change my password for Facebook.
Reported by GetHuman-jorbry on Sunday, December 5, 2021 10:56 PM
While using Facebook, I attempted to change a password using my linked account but accidentally changed the password for my main account. I quickly reverted back to my original password. I then received an email about securing my account, but clicking on it locked me out of Facebook. I am trying to recover my account, but I no longer have access to the old phone number and email linked to my Facebook. I urgently need to regain access as I use it for work purposes.
Reported by GetHuman6877555 on Monday, December 6, 2021 2:19 AM
My Instagram account was hacked and someone posted inappropriate content on it. Also, my Facebook ID has been hacked, and now both my Instagram and Facebook accounts are disabled. I have been trying to recover them but without success. When I try to upload my ID and email or phone number on the links provided, it doesn't work. My accounts have been inaccessible for so many days, although I haven't done anything wrong. I kindly request you to unban my ID. My childhood memories are all stored as photos on Facebook. Through my Facebook ID, I used to play my favorite game, but the hacker is now controlling my gaming ID and has shut down my Facebook and Instagram accounts. Please, I am very distressed. Please reopen my account. I have many memories that are stored as photos on Facebook.
Reported by GetHuman6877729 on Monday, December 6, 2021 4:04 AM
Hello, I would like to inquire if it is possible to retrieve any information about my account. If you do not have a number or email, my old account, which I somehow lost, belongs to Daniel K. I have screenshots and an email from it, could you please assist me, even though I can't remember the email associated with it. Additionally, it is linked to my Instagram with the username daniyilk. My new email is [redacted] and my new phone number is [redacted]. The new Facebook account is also under Daniel Karpuk.
Reported by GetHuman-karpukda on Monday, December 6, 2021 4:16 AM
Arbaz, I wanted to inform you that on December 24, [redacted], a decision was made regarding your account on Facebook. It typically takes a little over a day for us to review the information provided. At this time, your account is not accessible to others, and you are unable to use it. Our next steps include reevaluating your account. If we determine that you meet the age requirement, you will regain access to Facebook. However, if it is found that you do not meet the age criteria, your account will be permanently disabled, and no further appeals will be possible. Please check back for updates.
Reported by GetHuman6877863 on Monday, December 6, 2021 5:49 AM
Hello Team, My name is Vineet Pathak. Unfortunately, I mistakenly triggered the block on my Facebook account by using the switch option. Despite numerous attempts, I have been unable to unblock it. The mobile number associated with my account is no longer in my possession, making it difficult for me to access the generated code. However, I can still log in using my email address [redacted], which is functional. I kindly request assistance in updating my current mobile number, [redacted]. Thank you for your help. Sincerely, Vineet Pathak
Reported by GetHuman6877988 on Monday, December 6, 2021 7:33 AM
I need help with my Facebook account. I have been using it since [redacted]. Last week, I forgot my ID and received a recovery code on my Yahoo email, but my Yahoo email was deleted due to inactivity. I also added my phone number to my Facebook profile, but it is set to private, so Facebook cannot send the code. I need help to resolve this issue as I am the genuine owner of the account. I can provide any necessary documentation such as my national identity card or passport. I have tried many times to recover it myself, but now I need your assistance. I am willing to provide any identification needed, including my previous password. Here is my Yahoo ID: [redacted] (Hira Jakewala)
Reported by GetHuman-hirasidd on Monday, December 6, 2021 9:28 AM
I am in need of assistance with my Facebook account. I have been using it since [redacted] but recently forgot my login credentials. I tried to recover my account using my Yahoo email, but my Yahoo account got deleted as I hadn't used it consistently. Although I have added my phone number to my Facebook profile, it is set to private and therefore I cannot receive the verification code. I am the legitimate owner of this account and am willing to provide any necessary proof such as my national identity card or passport. I am eager to resolve this issue promptly as I have tried numerous times to regain access. I am willing to cooperate with any verification processes required by Facebook. Thank you for your help.
Reported by GetHuman-hirasidd on Monday, December 6, 2021 9:29 AM
Hello Instagram community, I carefully reviewed all the terms and conditions of Instagram and confirm that I have not breached any rules. Despite responding to Instagram's emails with the required information, I have not received any feedback. I attempted to reach out by filling forms and calling the support center, yet unfortunately, I have not heard back. I kindly ask for your assistance in reactivating my account, which was disabled without justification. Thank you for your attention and support.
Reported by GetHuman6878174 on Monday, December 6, 2021 9:52 AM

Help me with my Facebook issue

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