The following are issues that customers reported to GetHuman about Facebook customer service, archive #1556. It includes a selection of 20 issue(s) reported December 4, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I reported a sexually explicit photo, and as a result, my account was banned for 30 days. Another group member doubted the existence of such posts, so I shared a screenshot to show the inappropriate content Facebook had overlooked. I reported it in good faith, but I was penalized instead. I am puzzled by your decision and kindly ask for a reconsideration. Please reinstate my account.
Reported by GetHuman-paulroan on Saturday, December 4, 2021 6:25 PM
It seems that a family member fell victim to a scam, resulting in the takeover of their internet account. They reached out to me about a grant from the Small Business Administration. After contacting "Bobby Carrier" on Facebook, the individual altered the email associated with my account, leading to loss of control. They demanded money for account retrieval. This impersonator is now targeting my friends through hacking attempts.
Reported by GetHuman-petercme on Saturday, December 4, 2021 6:25 PM
My Facebook account was hacked, and I received a message from [redacted] at 3:06 a.m. stating that my primary email address had been changed on Saturday, December 4, [redacted], at 3:06 a.m. I tried to secure my account but couldn't regain access. It seems my account is somehow linked to my husband's account, Carol Wright Daniel is mine, and his is Sam Daniel. I suspect someone in Houston is behind this. Another email from Facebook shows my password changed on 12/4/21 at 3:08 a.m. (CST) with the IP address 98.[redacted].[redacted].[redacted], and the estimated location is Houston, Texas, US. How do I go about recovering my account?
Reported by GetHuman6874040 on Saturday, December 4, 2021 7:32 PM
I am currently experiencing difficulty regaining access to my Facebook account after it was compromised and subsequently suspended. Despite numerous attempts over the past four days, I have not received the required code for verification via text message. My account holds sentimental value as it contains photos of family members, including those who are no longer with us, as well as images of my son during his time in the NICU. I have been unable to make progress with the appeals process to address any content that may have violated community standards. As a platform to stay connected with friends and family, including those living in different states, countries, and serving in the military, Facebook is essential to me. I have always adhered to community guidelines and seek assistance in recovering my account. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman6866823 on Saturday, December 4, 2021 8:17 PM
Dear Sir or Madam,
I'm hoping you can assist me further.
I've been trying unsuccessfully to log into my Facebook account without any luck.
I had created an email account with GMX back then, which now seems to be malfunctioning. My email account was/is [redacted]
Unfortunately, I also can't remember my password. Every time I click on "forgot password," it says the email address is not registered.
How can I proceed now? I suspect someone may have stolen my data, and I can't access either GMX or Facebook.
Please feel free to contact me through this email and provide me with some tips.
Yours sincerely,
AM
Reported by GetHuman-themylon on Saturday, December 4, 2021 8:33 PM
Subject: Locked Facebook Account Assistance Needed
Dear Support Team,
My Facebook account was locked due to suspicious activity, and I am unable to regain access. For security reasons, my profile is not visible to others on Facebook. I need help to unlock my account.
Name: GK
Email: ahiwarguddu734@[redacted]
Phone: [redacted]
Thank you for your assistance.
Reported by GetHuman-ahiwargu on Sunday, December 5, 2021 5:37 AM
I created a Facebook account solely to log in and track my progress in two games on my phone, 8 ball pool, and call of duty. Despite not actively using Facebook for anything else, my account got disabled within two days of creation. Since my account is only associated with these games, I believe I haven't violated any Facebook policies. I need my account reinstated promptly so I can resume playing. My Facebook profile has no activity except for these games. I joined Facebook only because it was the necessary platform for my games, not by choice. I urge Facebook to rectify the error and unlock my account immediately. The situation is frustrating as I haven't breached any guidelines. Facebook needs to resolve this swiftly within 24 hours. If not, I will have no choice but to take legal action. Please address this promptly and unblock my account.
Reported by GetHuman-derreber on Sunday, December 5, 2021 6:46 AM
Hello, I am experiencing a 30-day warning issue with my personal Facebook account. I follow the Facebook community guidelines, upload my real ID card, ensure my name matches the pictures on my account, and do not post any sexual activity on my account. I kindly request a review of my personal Facebook account and the restoration of access. Thank you.
Name: Sangram Patil
Email: patilsangram661@[redacted]
Mobile: [redacted]
Reported by GetHuman6875346 on Sunday, December 5, 2021 7:08 AM
Hello, my name is Kiran. My old Facebook account has been blocked since November 16th. Despite my repeated attempts to contact Facebook via phone and the help center, I have not received any response.
I have already submitted my original ID, but my account remains locked. I am reaching out for assistance in unlocking my account.
Here are some details:
- Facebook ID: [redacted]
- Facebook name: Kiran Haroon
- Profile picture: featuring my nephew and niece
Please provide an alternative solution to unlock my account. You can send a code to my Gmail at [redacted] or to my mobile number: +92 [redacted].
Unlocking my account is urgent as it is used for personal and business purposes. I have been using this account since [redacted] and would appreciate your prompt assistance. Thank you.
Reported by GetHuman-mkiranm on Sunday, December 5, 2021 7:40 AM
I'm having trouble receiving the 8-digit code even though I've followed all the on-screen instructions. After it says "we have sent the 8-digit code to: (blank)," my contact information doesn't appear in the blank space. I've waited patiently, but no code has arrived via email or SMS. I've attempted various YouTube fixes and adjusted app permissions without success. My Facebook account is crucial to me because it contains my businesses. Any assistance would be greatly appreciated.
Reported by GetHuman-roychazu on Sunday, December 5, 2021 8:05 AM
Hi Facebook Team,
I am Vijay Kumar Das, and I am facing an issue with my disabled account. It holds significant importance as it contains important data for my family members. Also, my high-level PUBG account linked to it has been affected. Despite several attempts, I have been unsuccessful in resolving this matter. Your urgent assistance in resolving this issue would be greatly appreciated.
Email: [redacted]
Thank you.
Reported by GetHuman-vijaykym on Sunday, December 5, 2021 8:43 AM
Hello Team Facebook,
I am Vijay Kumar Das. Recently, my account was disabled, and I have lost access to it due to unusual activity. My account holds important data and memories for all my family members. It's crucial that I regain access to it promptly. Additionally, I have noticed that my PUBG account's level has significantly increased, and now it has been closed. Despite my attempts to resolve these issues on my own, I have not succeeded. I kindly request your urgent assistance in resolving these matters for me.
You can reach me at [redacted]
Thank you.
Reported by GetHuman-vijaykym on Sunday, December 5, 2021 8:47 AM
While managing my Instagram account, I started unfollowing numerous users I am not familiar with. However, Instagram seems to have flagged this as suspicious activity, suspecting a potential hack. I want to clarify that I was the one unfollowing these accounts intentionally. I would like to mention that my account is securely linked to my Facebook and I have set up an authenticator app that generates a unique code for my logins. Recently, I encountered a password issue and had to reset it, as my account dates back to [redacted].
Reported by GetHuman6875460 on Sunday, December 5, 2021 9:14 AM
Hello Facebook,
I discovered two months ago that my Facebook account got deactivated, along with Instagram. I cannot comprehend why this happened as I believe I did not violate any rules. I suspect my account might have been hacked since I followed all guidelines. Following the process, I waited patiently for a resolution, but two days ago, my account was permanently deactivated. Losing access to 10 years of memories is distressing, and not being able to delete my data is frustrating. My account, under the name "Sören Meding," has been active for several years, and I have updated my email addresses over time. I originally used [redacted] to set up the account and later added [redacted] due to losing access to the previous email domain. I am at a loss for what to do next. Please provide assistance.
Best regards,
Sören Meding
Reported by GetHuman6875578 on Sunday, December 5, 2021 10:52 AM
Dear Sir,
My official personal Facebook account was linked to my official Instagram account. Unfortunately, due to some mistakes, my Facebook account has been disabled. As a result, I am unable to login to my Instagram account. I adhere to Facebook's community guidelines and have stored personal information on my official Facebook account, which I cannot afford to lose. My identity is confirmed through my official Facebook account. I have submitted my documents for appeal. I kindly request for a review of my personal Facebook account.
Thank you.
Email: [redacted]
Reported by GetHuman-lonaresa on Sunday, December 5, 2021 12:14 PM
Hello Team,
My name is Nagaraj. I have come to realize that there is a Facebook account associated with my phone number, which I did not create myself. I kindly request the permanent deletion of this account linked to the phone number [redacted]0. To ensure communication, please forward any responses regarding this matter to my alternative email address at [redacted] I urge prompt action to delete the account associated with the phone number [redacted]0. Thank you.
Reported by GetHuman6875723 on Sunday, December 5, 2021 12:48 PM
My account has been compromised, and the password and rescue email have been changed, making it inaccessible to me. I initially reported the issue to Facebook, leading to the account being shut down with no access. I discovered a method where contacting 3 "trusted" friends for a code could potentially grant me access back into my account. I have received codes from 2 friends, but one friend is not responding, leaving me stuck with randomly chosen friends that I can't change. Despite searching the Facebook help site, I couldn't find a solution or a way to update the trusted friends list. I am struggling to find a way to resolve this and need a direct contact point for Facebook to address this issue where I can communicate with a responsive support team.
Reported by GetHuman-stu_deme on Sunday, December 5, 2021 2:06 PM
Dear Sir, my account has been blocked. I cannot remember my old email ID, but I do use this mobile number. Please unblock my account. My mobile number linked to the account is [redacted]. My Facebook account and Free Fire account have also been blocked. I have spent at least ₹20,[redacted] on them. I request you to please help me and unblock my Facebook account. I am crying, truly.
Reported by GetHuman6876075 on Sunday, December 5, 2021 3:29 PM
Irfan, you disagree with the decision.
We usually take about one day to review your information. Check back here.
Your Facebook account is not visible to people, and you can't use it.
What happens next is we'll review your account again.
If we find that you are eligible to be on Facebook based on your age, you'll be able to use it again.
If we still find that you are not eligible to be on Facebook based on your age, your account will be permanently closed, and you won't be able to appeal.
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Reported by GetHuman6876072 on Sunday, December 5, 2021 3:29 PM
Hello,
I have been dealing with a suspended account for years. Yesterday, I was notified that my account was reactivated, but it seems my account got hacked as my friends informed me of malicious posts tagged in my name. I tried resetting the password but now I am encountering security problems.
To confirm my account, I have two options:
1. "Approve login on another computer" which only shows the browser used, not helpful.
2. "Get a code sent to your phone" displays an old UK number no longer in use as I now live in Sweden.
I need assistance as I can't confirm my account. I still have access to the email provided but am stuck at verification.
Best,
Guled
Reported by GetHuman-guledmah on Sunday, December 5, 2021 4:23 PM