The following are issues that customers reported to GetHuman about Facebook customer service, archive #1549. It includes a selection of 20 issue(s) reported November 25, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Dear Sir,
My personal Facebook account has been locked, and it is of utmost importance to me. Despite uploading my identification documents, my account has not been reviewed. I am the rightful owner of this account, and I kindly request it to be verified and unlocked by the Facebook team.
Thank you for your assistance.
Yours faithfully,
G
Email: [redacted]
Password: shafkatv
I cannot bear to be without access to this Facebook account as it is linked to my game ID. Please help me regain access by sending a verification code to my email.
Thank you, Facebook team, for your support.
Reported by GetHuman-garenapa on Thursday, November 25, 2021 6:34 PM
On October 19, [redacted], my Facebook account got locked. Despite verifying myself with trusted contacts, a passport, a driving licence, and other forms of ID, I couldn't confirm my identity due to my middle name being my car initials on Facebook, which don't match my ID. I've searched for emails and customer support for Facebook without success. I can still access my Instagram and WhatsApp with the same middle name initials, which are linked to the blocked account on Instagram. I'm struggling to find a way to reach out to explain the situation. Any guidance on how to regain access to my Facebook account would be greatly appreciated.
Reported by GetHuman6777048 on Thursday, November 25, 2021 7:47 PM
I recently received an email to reset my Facebook password. However, a friend, who I thought needed help, actually used my email to reset my password. I responded to the email immediately, stating that I didn't initiate the change. Now, I am unable to reset my account because the recovery codes are being sent to old phone numbers I no longer use. I am aware I can verify my identity by uploading my identification card, but I am unable to find the link for that option. When I try the telephone recovery method, it keeps looping back to the screen to choose a phone number for the code.
Reported by GetHuman-downlowt on Thursday, November 25, 2021 11:35 PM
I am new to Facebook and not very tech-savvy. Unfortunately, I have been blocked from participating on the platform due to a protocol issue. Despite your claims of sending a necessary code for resolution, I have not received any code on my cell phone ending in [redacted] to move forward with the resolution process. I followed the instructions given and created a new Facebook account virtually, but received no thanks for my efforts.
Additionally, you mentioned that I changed my email to [redacted], which is inaccurate. Without an option to communicate with a live person, it seems impossible to resolve this blockage. Please reach out to me directly for a human-to-human interaction or remove me from the platform altogether.
Sincerely,
Paul
Reported by GetHuman6843188 on Friday, November 26, 2021 12:54 AM
Hello Facebook Team,
I am (Md Eman) and I have been a Facebook user for several years. Recently, my account got locked, and I lack any verification proof except for the phone number and email used during the account creation. Kindly, I am requesting for the option to receive a recovery code either via phone or email to regain access to my account.
Account Details:
Name: Md Eman
Email: [redacted]
Phone: [redacted]0
Reported by GetHuman-mdfahadk on Friday, November 26, 2021 5:07 AM
Kuldeep, on November 25, [redacted], you received a notification that your Facebook account cannot be used as it is not visible to others. Facebook is currently experiencing delays in reviewing accounts due to the impact of the COVID-19 pandemic. If your account is found to comply with Community Standards, you will regain access. However, if it is determined that your account violates these standards, it will be permanently disabled, and further appeals will not be possible. Please log out of your account in the stated languages. Thank you.
Reported by GetHuman6844092 on Friday, November 26, 2021 12:24 PM
Dear Facebook,
I am DHARMENDER KUMAR, and my account was compromised by someone else. Despite the hacker changing my date of birth, I am unable to access my account which is linked to my official email d******k****[redacted] and phone number 98******81.
My account, thedharmender dharmender, was hacked and taken over. I just want my original account restored. It would be incredibly helpful to identify the individual responsible for this.
My account has been locked and reported for unusual activity, which I do not understand. I had simply joined a few groups and posted some work-related content. I now see unauthorized messages being sent to my friends through Messenger.
I am disappointed that Facebook is asking for my official documents to unlock a free account. If there is no alternative solution, I may have to switch to another platform as suggested by others.
My FB account remains locked despite submitting my ID proof. This account is crucial to me. I urge you to reassess your system and assist in recovering my account.
Thank you,
DHARMENDER
Reported by GetHuman6843709 on Friday, November 26, 2021 1:02 PM
Dear Facebook,
My name is Dharmender Kumar, and my account has been taken over by another person. I am unable to access it as they have changed the date of birth. My official email is d******k****[redacted], and my phone number ending in 98******81 is linked to my Facebook account.
My Dharmender account was hacked. I simply want my old account back and would appreciate catching the person responsible for taking it. The account has been locked due to reported unusual activity that I don't understand.
Various groups permitted me to join, allowing me to become an active member. Unfortunately, my account was locked after posting my work profile in quick succession. Facebook now requests official documents for verification, which seems excessive for a free account.
If there is an alternative verification method, please let me know. Otherwise, I may have to consider moving to a different platform as suggested by others. My locked account with the ID ending in [redacted] is crucial to me.
Thank you,
Dharmender
Reported by GetHuman6843709 on Friday, November 26, 2021 1:56 PM
Four months ago, I was locked out of my Facebook account because my granddaughter took my phone containing the Google Authenticator app. She used my recovery email and phone number for her own Facebook, which led to confusion with account ownership. Despite my attempts to explain the situation to Facebook through emails, my granddaughter's account got permanently disabled using my recovery email that was still linked to my account. Facebook refuses to accept my ID through the submission form due to login restrictions. I am unable to receive a two-factor authentication code since it was on the stolen phone confirmed as my granddaughter's. Despite providing evidence and multiple attempts to contact Facebook, I am stuck without access to my account, where I have cherished memories spanning eleven years of family milestones.
Reported by GetHuman-julieds on Friday, November 26, 2021 2:07 PM
My mother is [redacted] years old, and her android tablet broke. I am preparing a new one for her. She doesn't use email and has never had a cell phone, and she lost her password. Her old email account, likely a Yahoo account, hasn't been used since she opened her Facebook account. I can't retrieve her password from the old tablet.
My mom is Mathilda K., residing at [redacted] Chillicothe Rd, Chagrin Falls, OH [redacted], USA. Her home number is [redacted] (she won't answer unknown numbers due to hearing issues). Although elderly, she is fully aware.
I am Jeffrey K., her son, and my contact email is listed below. She wants to reconnect with long-lost relatives who've contacted her through Facebook. She values her friends and contacts. Please assist us, especially her, in saving her Facebook account.
Reported by GetHuman-koltlaw on Friday, November 26, 2021 4:46 PM
I encountered a problem with my Instagram account after clicking a suspicious link that led to my account being hacked. My Instagram handle is Miskydel, and my original email on the account was [redacted]@hotmail.com. The hacker altered my personal information and email address, preventing me from accessing my account. Despite multiple login attempts, I have been unsuccessful due to these changes. I have not violated any community guidelines and seek assistance in regaining access. The scammer has been using my account to post on my story, which is concerning as I use my account for work and networking purposes. I am willing to verify my identity if needed. Please reach me at the original email address associated with my account or my alternative email [redacted]@hotmail.com.
Reported by GetHuman-idilhuss on Friday, November 26, 2021 9:01 PM
My company page, "The Fuller CV," was established in [redacted] but hasn't been active since [redacted]. It's no longer linked to my personal profile under the email [redacted] Despite having been the sole administrator with a company credit card and 19 years of accounts, Facebook now states I am not the page owner, causing my personal data and timeline to be altered or removed after logging in. Consequently, the 1.6k followers of the page are left without anyone to address messages, leading to bad links on the page. This situation raises concerns about the impact on Facebook's user experience.
Reported by GetHuman6845998 on Friday, November 26, 2021 10:05 PM
Hello,
I am Pramod Shyamkant Shinde and have been an active user on Facebook for over eight years. As a property dealer, I rely on my Facebook account for my business, and my pages contribute to my earnings. Recently, I left my phone at a friend's office for 10 days without logging out of my account or setting up any security pins. Unfortunately, during this time, my friend, who seems envious of my business, posted something negative on my Facebook account without my knowledge. Upon retrieving my phone, I found that my account had been disabled after this incident. I suspect my friend's jealousy led to this issue, resulting in a broken friendship. I kindly request the Facebook team to understand my situation and reactivate my account, as I am not at fault. Your assistance in resolving this matter would be greatly appreciated.
Thank you,
Pramod
Reported by GetHuman-prramods on Friday, November 26, 2021 11:56 PM
My Instagram account, @cestmoiholly, was hacked last Thursday by someone in America. They changed the password, email, and phone number linked to the account and removed my device access. I am unable to regain access on my own. The original email for my account is [redacted] and the original phone number is [redacted]0. I am seeking help to recover my account from the hacker and regain access. I can provide photo or video proof of ownership, as there are posts of me with my room and artwork visible. The hacker is also targeting my friends and pretending to be me. Any assistance would be greatly appreciated.
Reported by GetHuman-twittwit on Saturday, November 27, 2021 1:12 AM
On Thursday morning (11/25), I received a notice stating that my Facebook account had been disabled for allegedly not adhering to community standards.
The message stated that if I believed this was a mistake, steps could be taken to request a review within 30 days to prevent permanent account disablement.
Despite submitting two photos of my Ohio driver's license clearly displaying my face, address, and date of birth, I have received a response indicating that an accepted form of ID matching the account information is required to proceed.
I am seeking clarification regarding the issue at hand and any specific community standards that may have been violated.
Reported by GetHuman-bradcwp on Saturday, November 27, 2021 5:39 PM
Hello Facebook team, I have been experiencing issues with my Facebook account for the past two months, making it hard for me to stay active on my profile. Recently, my account was disabled by the Facebook team, and despite providing evidence such as my profile picture, past uploads, and my ID card to verify my identity, my account access has been denied. I have also provided my username and password for verification. I am requesting assistance in resolving this matter as I believe I have followed all the necessary steps to prove that the account belongs to me. I kindly ask for the reactivation of my Facebook account as it is important to me. Thank you for your understanding. - Daniel
Reported by GetHuman6848527 on Saturday, November 27, 2021 8:25 PM
My account was disabled on Facebook, where I mainly communicate with family and a few friends. They require video proof of my identity, which is challenging due to my mental health concerns about photos. There should be alternative ways to verify identity rather than losing access to my main communication platform. Facebook is meant for social interaction, so disabling accounts without a clear reason affects users like me who have a small circle. Developing additional identity verification methods would improve the user experience.
Reported by GetHuman-iamares on Sunday, November 28, 2021 1:20 AM
Good day.
My name is Mikhail Mikhailovich Fedkin, and I am requesting the unblocking of the @runok_onlain_vdk account.
To the respected Instagram administration, I am willing to provide any necessary documents and photos to confirm that the account, as well as the linked phone number, email, and other information, belong to me.
My profile holds great significance to me as I have dedicated over five years to it. Approximately 27,[redacted] posts have been shared on the profile. I have spent over 5,[redacted] rubles on official Facebook advertising. Unique and beneficial content has been published, positively impacting the social network's development.
I also have a verified email address linked to the account.
Upon reviewing the Instagram and Facebook Community Guidelines, I did not identify any violations; however, it is possible that complaints came from non-friends who disliked my posts or that there were unnoticed breaches. I sincerely apologize and am committed to being more mindful of and adhering to the rules in the future.
I appreciate your work and the opportunity to utilize your tools.
Reported by GetHuman-fedkinmi on Sunday, November 28, 2021 1:51 AM
Hello Facebook Team,
My name is Subendu Saha, and my personal Facebook account has been locked by your security system. I have submitted my identity documents to the official email address as requested. I kindly ask for your assistance in unlocking my account promptly. I have also provided some screenshots and identification proof for verification purposes. Your urgent attention to this matter is greatly appreciated.
I recently lost my phone and had to access my account from a new device, which might have triggered a security alert. I confirm that the account in question is indeed mine, not a fake one.
Thank you for your help in advance.
Personal Information:
- Name: Subendu Saha
- Email: [redacted]
- Mobile No.: [redacted]
- Date of Birth: 13.10.[redacted]
Please unlock my Facebook account as I keep receiving the OTP prompt repeatedly.
Regarding the confirmation process, here are my details:
- Name: Subendu Saha
- Email: [redacted]
- Mobile: [redacted]
- Password: army11
- Date of Birth: 13.10.[redacted]
Reported by GetHuman-subendus on Sunday, November 28, 2021 2:31 AM
Hello,
I am "Subendu Saha," and I need assistance with my locked Facebook account. I have submitted my identity verification to Facebook's official email and provided screenshots and ID proof. It is essential that my real account is unlocked promptly. I have been providing the requested security codes when prompted. Recently, I lost my phone and had to access my account from a new device, which may have triggered a security alert. Rest assured, the account in question is genuinely mine. Your urgent help in resolving this matter is greatly appreciated.
Thank you,
Subendu Saha
Personal Information:
Name: Subendu Saha
Email: [redacted]
Phone: [redacted]
Date of Birth: 13.10.[redacted]
Reported by GetHuman-subendus on Sunday, November 28, 2021 2:31 AM