Facebook Customer Service Issues

Hello, I am Vicente Israel Oliva Rivars. I have been using Facebook since [redacted]. On the morning of November 26, [redacted], someone hacked into my account and posted inappropriate content related to child pornography. As a loyal user, I cherish the memories and information stored in my account. I strongly believe the hacker tricked me into giving away my password by tempting me with fake rewards. I kindly request Facebook to reinstate my account. Thank you.

To the Support Team at Instagram/Facebook, Today, on 11-25-21, I received a text message prompting me to change my Instagram account password. I refrained from clicking any links in the message and avoided altering my password. However, upon trying to access my Instagram page later, I discovered that I was locked out and unable to log back in. I operate a corporate business named Vitamin Foods, Inc., and utilize this platform to promote my health and wellness corporation. I urgently request the restoration of my business page, vitmanfoodsinc, to prevent unauthorized messages seeking money from being sent out under my business name. Preserving the reputation of my business is of utmost importance, and I appreciate your prompt assistance in this matter. Sincerely, David CEO of Vitamin Foods, Inc.

Good day. My name is M.M. Fedor, and I am submitting a request to unblock the account @runok_online_vdk. Dear Instagram administration, I am willing to provide any documents and photos to prove that the account, phone number, email, and other related information belong to me. My profile is very important to me, I have invested more than five years into it. The profile contained posts about [redacted]. Over [redacted] rubles have been invested in official advertising on Facebook. Unique materials were published, beneficial to the audience and positively impacting the development of the social network as a whole. I also have a linked email address that I can verify. Upon reviewing the community guidelines of Instagram and Facebook again, I did not notice violating any conditions, but there might have been complaints from non-friends who did not like my posts, or there could have been violations that I did not notice. I apologize and am willing to be more attentive to the rules and abide by them in the future. Thank you for your work and for allowing me to use your tools. I request Facebook to unblock the account @runok_online_vdk.

On Tuesday, 11/23/21, I received a notification on my [redacted] account instructing me to use [redacted] for two-factor authentication on Facebook, and followed by [redacted]. While using Facebook, I encountered a "session timed out" message, suspecting I had been hacked. My username and password were changed, and a new email was added to my account. Despite submitting my PA driver's license, they couldn't identify me immediately, explaining the 30-day ID retention policy. I noticed the authentication codes were being sent to an unfamiliar email address. I've been locked out of my account entirely. An email notified me of a new email addition to my account on the same date. I simply need assistance in recovering my account urgently, as my identity has been compromised. Though it's displaying an invalid address, I received an email at this address recently. Please assist me promptly. Thank you.

Good morning, I am Joe G. My account has been blocked for 20 days instead of the promised 72 hours. This is causing issues for my business as I have other accounts linked to it. The block occurred due to sending a private video that I now realize was inappropriate. Growing up in Africa, such videos were normal in my culture. I apologize for the error as I was unaware it violated policies. I disagree with the decision as it was sent privately, not shared publicly. Please reset my account as I've learned from this mistake and assure it won't happen again. Your help is greatly appreciated. Sincerely, Joe.

I recently had my Facebook account hacked. The hacker changed my phone number and email address. When I tried to upload my ID for verification, I encountered difficulties. The hacker's phone number is [redacted] and the email address they used is [redacted]. I'm eager to regain access to my account and have tried to provide all necessary information. Please assist me in recovering my Facebook account.

I had previously disabled two-factor authentication on my Instagram account due to issues with not receiving security codes. However, recently when logging in from a new device, Instagram detected unusual activity and disabled my account. Now, the only way to log in is by following the screen instructions, which requires a security code. Despite using the same phone number, I have never been able to receive Instagram security codes, even on different devices. I have attempted to resolve this by adjusting my SMS carrier settings, trying to log in from the web, and reinstalling the app with no success. I also reached out to Facebook Support as instructed, providing a photo of myself with my username, code, and full name, but have not received a response. I am currently stuck in a loop and unable to find a solution.

Hello, I don't understand why my Facebook account was blocked. There was no hacking involved; it was just me trying to re-download the app on a different phone because I couldn't remember my password. When I tried to change it, my account got blocked. I use Facebook for professional reasons - I have two pages and one group. I can't afford to have my account blocked without any reason. To verify my identity, I should have received an approval code on my phone, but I never got it. I have two email addresses linked to my Facebook account: [redacted] and [redacted] I have attached a copy of my ID card for your reference. Please find a solution to this issue as soon as possible. Thank you, Rosalia C.

I recently changed my Facebook password and now I'm having trouble accessing my account. I attempted to verify my identity through trusted contacts, but they all received a message saying they are "Not a Trusted Contact," even though they are listed as such. The option to approve my login is also not working for me, as I can't click on any of the items listed. I've tried resetting my password multiple times via email, but each time I do, I'm brought back to the verification page without success. I'm very frustrated as I've spent hours trying to fix this and feel stuck as this account holds years of important information. Not being able to access Messenger is also hindering my communication during these times. I hope to find a solution to this issue soon and regain access to my account. If any assistance can be provided, I would greatly appreciate it. Thank you for your help, Mary

Dear Facebook Team, I am experiencing an issue with my Facebook account. Every time I attempt to log in, it informs me that my account is locked and requires identity verification by uploading identification documents. Unfortunately, I no longer have access to the email or phone number associated with the account. I have created a new email address and would appreciate it if you could send a recovery link to the email provided in the form. I kindly ask for your prompt assistance in resolving this matter. Thank you for your attention to this issue. Regards.

Hello, I am Selena Holder, and my Instagram handle is selenaaxh. I am seeking assistance in regaining access to my hacked Instagram account, which occurred on November 25th. Despite not deleting or altering my email, when I attempt to log in, it indicates "user not found." I assure you that I have not breached any community guidelines or terms of service. I have made multiple failed attempts to utilize the account recovery form. My friends and family have also reported the fraudulent activity, but no action has been taken. This incident has caused great inconvenience as unknown individuals are posting content using my image. Contacting Instagram directly has yielded no response. I rely on this account for communication, reading, and shopping. Your help in recovering my account would be greatly appreciated as the help center has proven ineffective. Thank you. Email: [redacted] Username: selenaaxh Phone number: [redacted]. The hacking incident occurred at approximately 4:30 PM on November 25th. I am based in Toronto, Ontario, Canada, though I am unaware of the hacker's location. Please note that my Instagram account is private and personal, not affiliated with any media entity.

I have attempted to address the issues with my Facebook marketplace, but each time I explain my situation, my appeal is denied. Recently, I began listing rental properties in the USA as part of my online income. I also received a job offer to work as a virtual assistant for a real estate company. I posted my first listing on November 26, [redacted], and initially, it was successful. Unfortunately, my marketplace was subsequently suspended. Despite my efforts to appeal, it was rejected citing a violation of Facebook's community standards. I question whether trying to list rental properties to supplement my income is truly against Facebook's community guidelines. I believe it is a fundamental right to engage in small business activities to earn a living using Facebook's platform. I hope that the GetHuman support team comprehends my intentions for utilizing Facebook marketplace, reviews my case, and reinstates my marketplace. Thank you.

I encountered an issue with my main Facebook account. A few years ago, my email ([redacted]) was hacked, leaving me unable to update it on my Facebook profile. I've now forgotten my password, and since my main email was compromised and my old UK phone number is linked to the account, I'm stuck. Although I'm still logged in on my phone, I can't reset my password as the only option provided is my inaccessible old phone number. I've updated my contact info with a new phone number that I can use, but Facebook doesn't offer it as a reset option. Consequently, I can't change any details or reset my password without facing the same password prompt. Could someone assist me in resolving this without involving Facebook directly?

I am having trouble accessing my Facebook account due to security concerns. Recently, I received an email alerting me that my password was changed from a location I haven't been to in months. I followed the prompts to secure my account as I did not make this change. Now, Facebook has locked my account for security reasons and is requesting confirmation via phone or email. The problem is the phone numbers listed on my account are outdated, and the recovery code is being sent to an email address I no longer have access to. I am unable to unlock my account due to these issues. How can I resolve this situation?

My personal Facebook account was disabled within just one day. I have a mere 24 hours left before it is permanently disabled. I strictly adhere to the Facebook community guidelines and have not violated any rules with my official account. I do not share any illegal or inappropriate content on my account; it solely contains my personal data, family photos, and other important information. I kindly ask for your assistance in recovering my account as it holds significant importance to me. Thank you, Facebook Team

I received emails and texts indicating that my Facebook password was changed without my knowledge. Following this, Facebook alerted me to attempted logins from unfamiliar devices and IP addresses. When I attempted to access my account, I was informed that it was under review due to supposedly posting inappropriate content. Despite being advised of a compromise on my account, I remain locked out. I submitted a photo of my ID as requested but have yet to regain access.

Dear Facebook Team, I am reaching out because I have encountered an issue accessing my Facebook account. Previously, I used Google Authentication for two-step verification, but I no longer have access to the app and its data. This account is crucial to me, especially during this challenging time of the Covid-19 pandemic as it connects me with my family and friends, and I conduct business through it. To verify my ownership of the account, I have attached my government-issued ID from Kentucky. Could you please provide a temporary link to regain access via my email [redacted] and assist in turning off the authentication process? Thank you for your assistance.

I had to make a new account because my old one got hacked and deleted. Now, I'm unable to like, comment, or share anything on Facebook. Every time I try, I get a message saying, "To prevent any misuse, we've temporarily restricted your ability to use (insert any feature)." It's been almost two weeks since I received this message, just two days after creating the new account. Please help me fix my account so I can use the app properly.

I received a message on Messenger asking me to call back on WhatsApp at 1-[redacted]. I messaged back because it was my sister-in-law, and she asked me to send $[redacted] to a friend. When I ignored her, she called and demanded it. As soon as I spoke, they hung up, and now I can't access my account of nearly 25 years. My photo is there with a different email and number, and messages are being sent to my contacts asking for money from my profile. They have stolen my identity. I try to log into my account, but it says it doesn't exist, only the new one I created. I hope you can help. Good evening.

I am having trouble creating a Facebook account because the platform does not accept my name as real, despite uploading my ID. Even after attempting to verify my identity by choosing recent contacts, it prompts me to verify again. This situation is frustrating and unacceptable. I appreciate any help in resolving this issue.