Facebook Customer Service Issues

My Facebook account was recently hacked. I went through the security steps to remove the hacker's email and changed my password. Now, I can't log in despite verifying my ID and contacting Facebook. When I try to log in, a window asks for a code from a "code generator or 3rd party app," which I don't have. My recognized browsers are no longer working. Additionally, my personal account is linked to my Employer's business accounts, and the hacker has been using their AMEX to spend hundreds. I urgently need to regain access to my account and stop these unauthorized transactions. Please assist me.

My account was disabled without a valid reason. I have not accessed Facebook in a long time, only to view my daughter's message. I am certain I have not posted anything offensive. Could my account have been hacked? I am 76 years old and would never post anything inappropriate. I would like to reconnect with my daughter and old friends from High School. How can we resolve this issue? Thank you.

Hello Facebook Team, I am having trouble accessing my official Facebook account as it has been locked. I have not posted any inappropriate content and have always followed the community guidelines. I kindly request for my account to be unlocked. Email: [redacted] Phone: [redacted] Name: Ranchorai Thank you, Facebook Team. Looking forward to your response.

I received a message on Facebook stating someone else confirmed an account using my phone number. I had previously reported that my brother took over my Instagram account on the 17th and 18th, and now this new incident happened on the 19th. My name is Joseph DeBellis, and my phone number is [redacted]. My brother took over my business Instagram, which used to be my personal one. My phone number and email were attached to the account. I kindly request assistance as he also took control of my email. Thank you for your help. I have been dealing with this for two weeks now.

I have been blocked from Facebook due to a negative comment made from my computer. However, the comment that led to my removal was not made by me but by another senior friend who was using my computer under my name. I did not review any of his comments as I usually only engage in non-political discussions and respond to friends' posts. Since the problematic post, my friend who made it on my computer has been admitted to Hospice and is not expected to recover. As an 89-year-old senior with limited computer skills still using Microsoft 7, I kindly request reinstatement so I can continue to engage with posts on my Facebook page. I will ensure that no one else uses my computer in the future.

Hello, I am Tamer Soliman. I have been unable to access my Facebook account for four days as I haven't received any login prompts to approve the action from another browser. My phone was formatted, making it challenging to log in. Despite attempting to reach out throughout the week, I have not been able to resolve this issue through your organization. What steps should I take to regain access? I have uploaded my ID photo multiple times without any response. I hope for a prompt solution from your end. Thank you, Tamer Soliman

Hello! I urgently need assistance in closing my Facebook account. Recently, my account was hacked, leading to a significant compromise of my personal information. The hacker is posing as me and contacting my friends and family, requesting money and banking details under false pretenses. Regrettably, the hacker obtained my bank account information and drained my funds from my checking account. Additionally, they have accessed my driver's license, using it to add numerous contacts on my Facebook profile. I suspect they may attempt to open credit cards in my name. The situation is escalating rapidly, with thousands of contacts being added to my account daily. Although my husband attempted to deactivate my account through the Facebook security page, I am unable to access it even after changing my password numerous times. I fear the longer the account remains active, the more extensive the damage will be. Your prompt assistance is greatly appreciated. Warm regards, C.A.

I apologize for the inconvenience, but I need assistance with a troubling issue. On 20.11.[redacted], I was unexpectedly logged out of my personal Instagram account linked to this page on all my devices. Shortly after, I received an email notifying me that my account had been disabled. The email advised me to file an appeal if I believed this was a mistake. However, when I attempted to follow the provided link, an error message prompted me to file the appeal through the app instead. Upon checking the app, I couldn't locate any appeal button, information on the disablement, or any clear indication of being disabled – only a connection error message. Additionally, I'm no longer receiving security codes to access my account via SMS or email after changing the password due to suspicious activity. I suspect my account may have been hacked, and I've taken various steps to reach out to Instagram for support without success. This account, which I've maintained for nearly 8 years, is crucial to me as a place to share photos of my pets to help ease my anxiety. I'm feeling overwhelmed and lost without it, as it has been a source of comfort and connection with others. Any guidance on how to resolve this issue would be greatly appreciated.

Hello, ID My name is Forid Sheik. My date of birth is April 11, [redacted]. My email is [redacted] I kindly request to reopen and return my account, as I can provide evidence that the name belongs to me as per my Nationality Identity Card from Bangladesh. I have attached my Nationality Identity Card to this email. Facebook deactivated my account abruptly without any prior notice. Despite my numerous attempts to reach out to them, I have not received any assistance. I am deeply saddened by this action as I use the account to stay connected with relatives and friends. I have always taken care to maintain a positive online presence by removing inappropriate content and contacts. Please, could you provide me with information on any mistakes I may have made and reactivate my account promptly? Thank you for your attention to this matter.

Since November 15th, my account has been inaccessible. Upon logging into Facebook, I am greeted with a locked screen displaying a message citing unusual activity and a locked account status. Despite the initial email notification from FB requesting a password change upon the next login, I have not been prompted to do so. The "Learn More" button only leads to unhelpful help menus. Despite submitting multiple requests for help over the past week, I have not received any responses and I am unsure if my pleas have been acknowledged. Any recommendations to resolve this issue would be greatly appreciated.

Hello, My wife and I recently got engaged, and her INSTAGRAM account holds many cherished memories for us. We have been struggling to reach out to INSTAGRAM support, as we believe FaceBook oversees it. Someone has hacked her account "nataliexelayan" and is demanding money from me to return it. The hacker has changed the associated email, and we can no longer access it. We lack backup codes as my wife didn't save them. We are desperate for assistance to regain access to the account. I have screenshots of the conversation with the hacker and can provide any necessary information, such as photos or identification. This situation has dampened our holiday spirits. Please review the attached images and help us resolve this issue promptly.

Subject: Urgent Help Needed for S.M. Talha Zubayer Musanna's Hacked Account I am reaching out regarding my close friend, S.M. Talha Zubayer Musanna, whose ID has been hacked. His recovery phone number is [redacted]0, as the hacker has removed his email ID. Despite his attempts to recover the account, he has not been receiving any OTP. The situation has escalated as the hacker is using his identity to communicate with friends, asking for money and sending inappropriate messages, videos, and images. This has led to financial harm and reputational damage. Immediate assistance is crucial to resolve this issue and regain control of the account for S.M. Talha Zubayer Musanna. Please provide urgent help and support in this matter. Sincerely, Asfaq Hasan

I have been locked out of my account associated with [redacted] I am unsure why this occurred. I have submitted my Georgia state identification card to the identification verification department multiple times in an attempt to regain access to my account, but I have been unsuccessful. I rely on the marketplace for sales to sustain myself and being locked out for almost 20 days is very challenging. The system is requesting a code from the authenticator for login but I am unable to access Facebook to obtain this code due to the account lockout. It feels like a never-ending cycle. Please assist me in resolving this issue.

Good evening. I recently purchased a new Samsung A125 phone after my previous one was stolen. However, upon logging into my Facebook account from the new device, I encountered a security lock that requires identity verification. The verification process prompts me to confirm access from the old device, which was stolen, or via friends. When selecting the friend option, it suggests sending a recovery link to five friends for a code. Unfortunately, despite following the steps, the system indicates I am not a trusted individual and cannot regain access. Both options provided by the system are ineffective. We also have access to the Google account associated with this Facebook account and can verify identity through documents or any necessary checks. How can I lift this restriction?

In [redacted], I encountered an issue with Facebook, but due to the difficulty of reaching a human representative, I was unable to resolve it. Now, my problem could result in the deletion of valuable work and memories spanning back to my childhood. Facebook is aiming to remove both my original account and the second one I created due to the hacking incident involving the first account. They are alleging that I violated their policy by having two accounts instead of one, but the second account was necessitated by the hacking incident that compromised my first account. Following the hacking incident in [redacted], where my phone number was disconnected from my Facebook account by the abuser of a woman I was assisting, I was unable to receive messages from Facebook through my phone number. After a couple of years, I had no choice but to create a new account. Despite using email addresses to log in to both accounts all along, Facebook is now insisting that I log in using phone numbers, which I have not been able to do as I did not receive the texts they claim to have sent. A countdown is ticking, threatening the deletion of all my data. As a licensed private detective in Maryland, I am deeply troubled by the potential loss of critical information and contacts, but reaching a Facebook representative for help appears to be an insurmountable challenge.

I am having trouble accessing my Facebook account as I seem to have forgotten my password. Despite my attempts and those with the help line professionals, I have been unable to verify my account. The account ID is listed as "[redacted]" with a profile picture of me in a hat. The password is unknown to me at this time. The system is requesting to send a verification code to the listed "Mobile Phone" number, 1-[redacted], which is actually a landline home phone and cannot receive text messages. As I do not have a mobile phone, I am unable to receive this code. I would like assistance in accessing my account by receiving the code via email to "[redacted]" instead. Any help in resolving this issue would be greatly appreciated as I have been unable to reach a human representative from Facebook for assistance.

Hello, I've been unable to access my Facebook account for the last six months. Even though I have two-factor authentication activated, I'm not receiving the 6-digit login code on my phone when I attempt to log in with my email and password. I've tried verifying my identity without success. Could you please send the 6-digit login code to my email? Thank you, Itishree M.

I am having trouble accessing my account with the username sweety_li_girl. I've tried different methods but keep getting errors. Even after reinstalling the app multiple times over the past three days, I still can't get in. I'm told a code is sent via WhatsApp, but I never receive it. Then it says it can't send the code to that number due to security settings, but I can't change those settings because I can't access the page. They claim to have sent information to a trusted device, but I haven't received anything, and I don't have a trusted device. If you can't help me regain access to the sweety_li_girl account, please delete or block any accounts linked to my phone number.

I am the Vice President of Tanglewood Shores Golf and Country Club in Bracey, Virginia. Our official Facebook page, "Tanglewood Shores Golf and Country Club," was initially set up by our former Operations Manager, Zack Vinson, for announcements only. Following Zack's departure, a board member named Jennifer Stokes took over as the administrator. However, Jennifer is no longer part of the board, and we have a new employee who wishes to take over the administrative duties. Despite our requests, Jennifer has not responded. We kindly request assistance in removing Jennifer Stokes as the administrator of our Facebook page and appointing Hayley Bright, our Community Manager, in her place. We would prefer the page to be taken down rather than having Jennifer remain as the administrator, especially since she is relocating and may appoint someone not affiliated with our organization. The presence of other unofficial Tanglewood pages has caused issues in our community, and we want to avoid further problems. Your help in resolving this matter would be greatly appreciated. Thank you, Linda Adamos Vice President Tanglewood Shores Golf and Country Club Board of Directors

I encountered an issue with my locked Facebook account during the verification process. Normally, there are two options for the verification code (phone number and email), but I am only seeing the phone number option. Unfortunately, the phone number listed is old, and I no longer have access to it for calls and texts as I lost the sim card. I do not see the email option anywhere in the procedure. I am seeking assistance on how to receive the verification code via email and how to update my phone number without logging in. Is this feasible? I have already reached out to Facebook support, but I am uncertain if they will respond to my concern.