Facebook Customer Service Issues

Hello, I hope this message finds you well. I am reaching out because my Instagram account has been hacked. The individual responsible for hacking my account is engaging in illegal activities, which is not reflective of who I am. My account is private and only meant for sharing with family. Despite reporting this several times, the issue has not been resolved. I respectfully request that the page be taken down to prevent further harm to my reputation and to stop the scamming of my followers. The hacked account was under the name Pinklipstick_29 but has since been changed to Jhood_levelup. The individual is using photos of my children and me for these activities. It is crucial for my privacy and safety that this account be removed promptly. I appreciate your immediate attention to this matter. Thank you for your assistance in resolving this situation.

We are experiencing issues accessing our account, which is a company account. Mr. Simon Kreiner no longer works for our company and did not leave us the login information for the account. We have now discovered these details (email + password) and have been asked to reset and change the password, which we have done, including confirming with the codes received. You are now requesting a photo ID. However, as Mr. Simon Kreiner is no longer with us, we uploaded an ID from a current employee who is supposed to manage the page. Unfortunately, this was rejected. Please reactivate our account so that we can regain access. Email: [redacted]

Good evening, my Facebook account was abruptly suspended for no reason five days ago. I have not engaged in any inappropriate behavior and work as a local government official. I have never had any issues with anyone or anything related to this matter. What happened? Facebook suspended me without any explanation or due process. I provided my identification through the standard online procedure as requested, expecting a resolution in 24 hours, but to no avail. I am submitting my identification again. Please clarify if you intend to delete my account, life will go on regardless. I hope to encounter some logic, intelligence, and courtesy in this matter. Despite feeling disappointed and concerned about the promised professionalism, I remain cordial. Sincerely, M. L. Philippe

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. Unfortunately, due to some mistakes, my Facebook account has been disabled. Consequently, I am unable to access my Instagram and Facebook accounts. I assure you I have always adhered to both Facebook and Instagram community guidelines. My personal information is crucial, stored in my Facebook account, and losing access to it is distressing. My identity is verified through my official Facebook account, and I have already submitted my documents for appeal. I kindly request a review of my personal Facebook account to resolve this issue promptly. Thank you, Facebook Team. Facebook Name: R. Jadhav Country: India Instagram Username: radhe_jadhav17

I am in need of having all my Facebook and Instagram accounts completely deactivated. My personal information has been compromised, and I feel unsafe on Facebook. I believe my safety is at risk due to these active accounts, and I urgently request for them to be closed. My date of birth is August 25th, [redacted], and I reside at [redacted] Avenue Q, Galveston, Texas, [redacted]. You can reach me at [redacted] or [redacted]. My social security number is [redacted]-**-[redacted]. I was born in Tupelo, Mississippi, attended Highisland High School, graduating in [redacted], and later went to CyFair and BF Terry. I have worked at several places, including Rudy and Pacos, Fisherman's Wharf, and others as a certified trainer. My immediate family members are Jennifer Johnson (mother), Velvet Johnson (sister), and Dean Johnson (uncle). I have two children, Jordyn Yoder and Elijah Umfress. I am willing to provide any necessary information to ensure the closure of these accounts. You can contact me at [redacted] or [redacted]. Your help in shutting down these accounts is greatly appreciated. Thank you. Dustin Carl Umfress.

Hello Facebook Support Team, I submitted a dispute for the decision made on October 22nd and have not received a response yet. The usual waiting time is 1-3 days, but it has been over 25 days. I urgently need this fixed as there is only 1 day left before being permanently disabled. I can provide any necessary documentation and information. Looking forward to a positive response. Details: Name: D. Kumar Email: [redacted] I have attached my identification and screenshots of the problem to this email. Please resolve this matter promptly.

My friend experienced a hacking incident on 14 October, with their Facebook, Instagram, and Messenger accounts compromised. After multiple attempts to verify their identity, we discovered a malicious redirect. Recently, unauthorized transactions drained their bank account. Although the personal accounts are inaccessible, the business account remains active in the hands of the hacker. Efforts to contact various Facebook departments have been futile, as the hacker retains control and sensitive information. The personal Facebook account shows a message stating it is disabled, but authenticity is questionable. Instagram continues to redirect. Despite reaching out to Facebook, the response received does not acknowledge the severity of the situation, citing no security breach. Seeking guidance after nearly six weeks of unresponsiveness from Facebook. Any assistance would be greatly appreciated. Thank you, Wendy

Dear Facebook Support team, I am reaching out because I no longer have access to my Facebook account. I used to use Google Authenticator for 2-step verification, but I have lost the app along with all the data stored there. This account is extremely important to me, especially during the Covid-19 pandemic when I am unable to be with my family or contact friends. I also conduct business through this account and it holds valuable data. As proof of ownership, I have attached my government-issued ID card. Please send a temporary access link to the email associated with my Facebook account. Thank you for your assistance.

Hello, I am writing to seek help with my Facebook account issue. On October 17, my account got locked, and since then, I have been unable to log in. Despite multiple attempts to reach out via email and messages, I have not received any responses. I provided the requested documents to verify my identity but was informed that it was too late to fix the issue. As a student and employee, all my essential documents are in that account, which I can no longer access. When trying to get a code, it was sent to my old phone number instead of the registered backup email. I urgently need assistance as I am the sole user of the account from the beginning. Your prompt help in recovering my account would be highly appreciated. Thank you for your attention to this matter. Stay safe and have a great day.

On Friday, November 19, [redacted], at 5:37 PM (PST), I received an email informing me that the email linked to my Instagram account had been changed to [redacted] Upon attempting to log in, I discovered that my password had also been altered. The hacker contacted my girlfriend, demanding a $[redacted] payment and an appreciation video to regain access to my account. Unfortunately, I have been unable to retrieve my account and there seems to be no available options for recovery.

I am trying to regain access to my Facebook account that was hacked on July 24, [redacted], from Chico, CA, with the IP address 73.[redacted].[redacted].83. Despite verifying my identity three times, Facebook keeps sending recovery codes to the hacker's email address, h************[redacted] The hacker enabled 2-factor authentication without my consent, making it impossible for me to bypass it since I never set it up. I have asked Facebook multiple times to disable this unauthorized 2FA but to no avail. I urgently request for the 2FA to be disabled so I can finally recover my account. Alternatively, I ask that the recovery code be sent to either my cell phone at [redacted], my Gmail at [redacted], or my brother's email at [redacted] to prevent the hacker from intercepting it again.

I believe I was wrongly restricted on Facebook for sharing a post depicting the Scottish infantry in kilts. The original creator of the post should be accountable, not those who share it. This restriction violates my freedom of speech and I will not stand for it. After a review, Facebook apologized and said the restrictions would be lifted, but they are still in place. The post was allowed, so why is the ban still on? I want it removed immediately and my freedom of speech respected. Kilts are a Scottish tradition, and, for the record, the Scottish infantry traditionally do not wear underwear.

I am having trouble accessing my 2FA on Facebook after changing my handset. Despite having access to my email and phone number, I am not receiving any codes. Initially, I tried to upload my government IDs but was met with a message stating that access cannot be granted until further information is provided. After several attempts, I realized that my listed date of birth does not match the proofs I submitted. This issue is location and country-specific due to a discrepancy in my date of birth caused by a change made when I was in school to meet exam requirements. I have obtained IDs with my correct information, but I am unable to submit them successfully as the process gets stuck at the submit button. It seems that Facebook may have restricted further submissions. This account is crucial for my business, and I need a resolution. In the past, using the same IDs resolved issues with my Ad accounts.

Aryan, your account disagreement from 19 November [redacted] is still under review. Typically, we need just over a day to assess the information provided. Currently, your Facebook account is not visible to others, and you are unable to use it. We are experiencing delays in reviewing accounts due to the impact of the COVID-19 pandemic, so it may take longer than usual. Our team will reevaluate your account. If it complies with our Community Standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently disabled, and you will not be able to appeal the decision. Thank you for your patience during this process.

I recently factory reset my phone after changing my password, which unfortunately locked me out of my account. I have important pictures of my children and other important data on it that I can't access. I have attempted to log in multiple times and am now unable to do so. Can you please help me link my account to my current email address, [redacted], as my previous email, [redacted], which is linked to my Facebook, is no longer accessible?

I am experiencing difficulty logging into my Facebook account. The system keeps indicating that my password is incorrect. Despite attempting to reset the password, I have not received the code that was supposedly sent to my phone. I have recently switched from an iPhone to an Android device, although my phone number remains the same. The specific account I am trying to access belongs to Deja Austin and is associated with the phone number [redacted]. This account displays a profile picture of me wearing glasses and a blue robe/jacket. Is it possible to receive assistance via email or text message in order to successfully reset my password and regain access to my account? Thank you.

Yesterday, I lost my phone and attempted to log into my account from another device but couldn't recall my password, leading to multiple failed attempts. This morning, I received an email notification about my Facebook password being changed around 12 am, unsure if it was related to my failed logins or someone who found my lost phone. To ensure security, I changed my password through email, after which I couldn't access my account and found it locked. I've tried various methods to recover my account using my phone number, realizing that the recovery number listed is no longer valid. Unfortunately, all my attempts have been unsuccessful. I seek guidance on how to regain access to my account. I have access to my email and a new phone number associated with the account, noting that there might be two numbers linked to the account.

Hello! I would like to provide details about an issue I am facing. On November 12 at 16:05, I received a violation stating that my message violated community norms within the day limit. I was surprised by this and considered it might have been due to a possible complaint or misunderstanding. I decided to be more cautious moving forward. However, I was surprised once more when, after the restriction was lifted, I received another violation after 3 hours, leading to a 7-day restriction. With minimal communication on my 8-month-old page, I was puzzled as to what violation occurred. I suspect it may be due to links to "Telegram channels," which I chose not to use thereafter. Despite the restriction being lifted on November 20, later that day, after reaching out to three individuals to explain my situation, I received a third violation with a 30-day limit at 23:00. With over [redacted] positive reviews in the page's 8 months of existence, I am distressed and seeking assistance to understand why I am facing these continual violations. I have heard of competitor communities sabotaging businesses and it is my only thought as to why this is happening. I kindly request your help, protection, and support.

Hello everyone, I wanted to share an issue I have been experiencing regarding violations on my page. On November 12 at 16:05, I received a notification stating that a message I sent violated community norms and I was surprised. Later, after the restriction was lifted, I received another violation after 3 hours, leading to a 7-day restriction. This happened despite minimal interaction on my page. On November 20, the restriction was finally lifted, and on November 21, I reached out to a few people to apologize and explain the situation. Unfortunately, I received a third violation at 23:00, resulting in a 30-day limit. Despite having a positive track record with over [redacted] good reviews in the past 8 months, I am confused about these repeated violations. I suspect it might be due to links to "Telegram channels" or potential sabotage from competitors. I am seeking assistance, protection, and support to address this issue. Thank you.

I recently created a new Facebook account with no friends or contacts. I posted an ad on Marketplace for a guitar and amp and joined buy and sell groups. Suddenly, my account was disabled on the second day for allegedly violating community standards. Facebook requested a photo of myself for identity verification. Although I provided the photo, my account is still disabled without any clarification on the violation. I am eager to understand the reason for the disabled status and wish to regain access to my account.