Facebook Customer Service Issues

Hello, I need assistance with an issue regarding my hacked Facebook Account. My account was compromised last Sunday, and I realized it when I couldn't log in and was informed that my password had been changed. I promptly attempted to reset it, but my original email associated with the account was also inaccessible. I successfully added a new email to the account, received a link, and obtained a security code to reset my password. However, upon entering the new password, I received a message stating I couldn't use that feature at the moment due to limitations on posting and other actions for security purposes. Subsequent attempts to reset the password yielded no new security codes, leading to a message about using too many codes. I understand there is a 24-hour limit for requesting new security codes. I tried again yesterday, using the newly added email, but encountered the same message. I would appreciate guidance on how to regain access to my account.

I am facing an issue with my locked Facebook account as I cannot access the two-way authentication SMS OTP code due to a forgotten password and an outdated linked phone number. Recently, my smartphone with the login information broke, leading me to use a new device and change the password via email. Upon successfully updating the password, I am prompted to authenticate with the inaccessible phone number. Over the years, I changed my phone number, forgetting that it was the only way for two-way authentication as my old device had the account logged in. The Facebook Help Center has not been helpful. Despite having the "See other options" button, it only redirects me back to the SMS method, which I cannot use. I require assistance in resolving this matter promptly.

Hello, I have been waiting for a response to my complaint for several days now. I will reiterate the situation: I have submitted my identity card four times, and in return, I received a link to recover my Facebook account with a code. However, the email associated with the recovery link belongs to a hacker, not me. My correct email address is [redacted] I am unable to resolve this issue via the automated email process since I cannot remove the hacker's email myself. I believe this can only be corrected manually. I have also attached a screenshot showing the incorrect email address for recovery. Furthermore, my business profile, Saphire Snowy Heart, is linked to my personal profile, Zeljka Fabijan Drobina. On the business profile, my authentic contact information is available, but I am unable to respond to messages due to the email issue. I kindly request that you replace the hacker's email with my authentic one to regain access to both profiles. Thank you in advance for your prompt assistance. Best Regards, Zeljka D.

I have successfully connected two business Instagram accounts to my Facebook business page using the "connected experiences" option. However, I am encountering issues when trying to link one of the Instagram accounts in Creator Studio. After following the steps, I am prompted to link my Instagram account with Facebook. Despite trying to connect through the Instagram app on my phone and various scheduling programs like Buffer and Hootsuite, I have been unsuccessful in managing my Instagram business account through Facebook for my AdCampaigns. I have tried multiple solutions without any luck over the past few weeks. Any assistance would be greatly appreciated.

My account was hacked back in October. The hacker changed my email and trusted friends, leaving me locked out. On November 4th, they posted something inappropriate. After days of submitting my ID, I got my email back on my account but found it disabled due to the inappropriate post. I have submitted a review, but due to Covid, the wait time is uncertain. There are only 10 days left until it might be deleted. I recently lost my mother and wish to download my account or regain access. This situation has been a nightmare.

Dear Facebook Team, I have been using my official Facebook account for the past 5 years. I have always followed the Facebook Community Guidelines diligently. However, my account has been permanently disabled without any apparent reason. I have already submitted an appeal for account recovery, but it was rejected. The information on my national identity card matches the details on my Facebook account. I kindly request you to review this matter carefully as my Facebook account is of great importance to me. Your prompt assistance in resolving this issue would be highly appreciated. Thank you, Facebook Team Email: [redacted] Full Name: Tanya S. Nickname: Manoj K. Phone: [redacted] Date of Birth: 01-01-[redacted] Proof: PAN Card

On November 5th around 12:45 am CST, I received a notification that a friend request was accepted, although I hadn't sent any requests. Upon realizing this, I checked and blocked the person immediately before proceeding to change my password. However, I mistakenly entered the wrong email address but corrected it later. Sadly, my account got disabled for review. Following the instructions, I promptly submitted my driver's license. Shortly after, I was informed that my account was disabled due to inappropriate content related to child exploitation, which I strongly deny. I've maintained this account for nearly 15 years without any issues. I genuinely seek to regain access to my account or at least retrieve my extensive collection of photos. This unexpected issue happened to my daughter earlier this year, and now I find myself in a similar situation. I hope there's a way to prove that I'm innocent, perhaps through verifying the location of the person responsible. I'm hopeful for assistance.

My Facebook account was hacked and closed so I lost all my information. I tried to regain access to my old account to reconnect with friends, but was unable to send friend requests because they were already connected to my other account. Now, the old account I've been using got shut down, despite my requests for help to update my phone number going unanswered. This situation is frustrating as I have not violated any rules. I go by the name Rosemary B., also known as Grandma Rosey. The previous account had the phone number [redacted], which is no longer active. I prefer not to create a new account and risk losing all my data, as Facebook is my primary means of staying in touch at 79 years old. My new email is [redacted] and my updated phone number is [redacted]. The old email was [redacted] I would appreciate your prompt assistance, as this is the third time I'm reaching out for help with no response.

I'm having trouble logging into my Facebook account as it appears to have been hacked. My Gmail registered with Facebook is inactive, and I need assistance in recovering my account. My Facebook username is "Syam Attesa". Please send a verification code to access my Facebook account to my active email address "[redacted]". I appreciate any help in restoring access to my Facebook account.

Hello, I am inquiring about the reactivation of my account. I have been seeing notifications but whenever I try to log in, my access is still deactivated. It has been over 30 days since this issue started, can you please inform me about the remaining duration of this deactivation period? It is important for me to regain access to my account as it contains valuable messages with my former partner regarding our children, which could be useful in any future custody proceedings at court. Additionally, the account holds irreplaceable pictures with family and friends, conversations with deceased friends that bring me comfort during tough times, and other significant content that I have not saved elsewhere. I am loyal to your platform and prefer it over other social networks. Thank you in advance for your assistance! Best regards to you and the whole team :) Please note that I used Google Translate for this message. My email linked to Facebook: [redacted]

My phone was stolen recently, and all my social media accounts were compromised. Although I managed to recover my email, I have been unsuccessful in recovering my Facebook account. The email connected to my account lets me change my password, but I can't access my Facebook because it's sending a code to a number that is no longer linked to my account due to Two-Factor Authentication. I lost access on October 13th after 7 pm, and the next morning, a friend asked if I deleted my account, which I didn't. Like many others, I value my social media presence and hope someone can assist me in regaining access. I am willing to provide any necessary information. The violation I felt when everything was hacked is unimaginable. Thank you in advance for any help.

I have been using my official Facebook account for 2 to 3 years. I always follow the Facebook Community Guidelines. Unfortunately, my account has been temporarily disabled. I kindly request a review of my disabled Facebook account to confirm my identity. I have not violated any rules on my account, and it seems to be a mistake. I would appreciate it if you could check and review my account promptly and recover it before the 30-day limit. Thank you.

Günter, your account has been locked We have detected unusual activity in your account. It seems like someone may have used your account without your knowledge. Account locked since November 8, [redacted] For your protection, your profile is not visible to Facebook users, and you cannot access your account. We will guide you through the steps to unlock your account. Please enter an email address that you can securely access—we will use this address to send you messages on how to regain access to your account. Email Address [redacted] Confirm Email Address [redacted] Loaded several documents without any response except for this one: Upload a photo of your ID The information on your ID must be clearly visible in the photo. Otherwise, you may need to submit it again. See photo requirements...... An error has occurred! To prevent misuse, we limit the frequency of certain actions that can be performed on Facebook. Please try again later. Click "Upload" or drag the photo side of your ID here. This was the last attempt 4 days ago. I also emailed [redacted] .com but have not received any reply or response yet. Please assist.

Hello, I am reaching out for assistance concerning an issue with my account. Recently, my account was compromised, preventing me from logging in. With the help of Gmail support, I managed to reset my password. However, upon attempting to enhance the security of my account by adding an extra layer of protection through a security key, Facebook prompted me to seek help from friends, who unfortunately reported that my account is untrusted. Subsequently, I find myself unable to remove the additional security measure. I am seeking access to my Facebook account and wish to disable this extra layer of security as I believe it is no longer necessary. I hope to prevent any future unauthorized access to my account. If any further information is required, please contact me via email at [redacted] Thank you! Best regards, Gustas Jonėnas

While I was asleep, someone gained access to my Facebook account Facebook.com/ella.nessbert. They changed the primary email and mobile number, eventually locking me out. This individual is using fake photos and reaching out to others using the name 'Michael Bishop'. Initially, they switched the primary email to [redacted], although I cannot verify its authenticity. Despite having my phone linked for about 7 or 8 years, it was impossible for me to regain control as all settings were altered. The person's IP address places them in America, while I am in the U.K. Approximately 20 people have reported the fake account, but no action has been taken. I hope to recover access to prevent any further deception. Thank you.

Good afternoon, I have been unable to access my Facebook account for days due to it being disabled. Despite multiple emails, I have received no response. My name is Rimamshang Bitrus, a retired civil servant who has been using Facebook for several years. My account was hacked, leading to significant changes made by the fraudster, such as altering profile pictures and emails while retaining my name and date of birth. The individual controlling my account has posted things I cannot view due to the restrictions. The profile picture currently used is unfamiliar to me and differs from all the pictures I have previously used. My Facebook date of birth and name have never been changed. The fraudulent emails being used do not belong to me, impacting my role as a female leader in my community. It is disheartening to see the effort I've put into building a strong women's group potentially compromised. This incident seems to be the work of hackers aiming to harm my reputation. I possess the phone number provided by the fraudster to transfer funds from my bank account and am willing to share it for tracing purposes. I kindly request your assistance in reactivating my account so I can reconnect with my friends. Regards, Rimamshang Bitrus

Hello Facebook Support, I am writing to request assistance regarding my Facebook account. I'm Journiène Mattheeuw from Curacao. Several years ago, I forgot the password for my Facebook page under the name "Journiène Mattheeuw" and also for my Hotmail account "[redacted]" I was unable to recover my original Facebook page due to this issue. To regain access, I created a new Facebook page under the same name "Journiène Mattheeuw" but with a different email address "[redacted]" Could you kindly delete the first Facebook page linked to "[redacted]" as I no longer use it? I now solely use the second Facebook page associated with "[redacted]" Thank you for your attention to this matter. Best regards, Journiène Mattheeuw

Dear Sir, I have been using my official Facebook account for the past two years. I am familiar with and adhere to Facebook's community guidelines. I do not post any illegal or inappropriate content on my account. I am kindly requesting a review of my suspended disabled Facebook account. I have provided my real identity card, picture, name, and date of birth which match my Facebook account details. I kindly ask for your assistance in resolving this issue as I have valuable memories on my account that are important to me. Your prompt attention to this matter would be greatly appreciated. Thank you.

Subject: Locked Account Issue - Request for Assistance Hello, My account for SANJA SRE has been unexpectedly locked by your team under the suspicion of potential hacking activity. I find this action concerning as I have not been presented with any proof of such an attempt. I believe I should have the autonomy to manage any security threats to my own account since I have not been provided with concrete evidence of unauthorized access. Could you kindly unlock my account so that I may personally address any security concerns that may arise? I am puzzled as to why I am being asked to provide identification under these circumstances. You already possess my private email ([redacted]) and phone number associated with the account, yet it remains inaccessible since November 16th. This situation is further confusing as I continue to receive emails regarding activity on my profile despite its supposed lockdown. I have never encountered a request for identification on a personal social media account before, especially one that is not used for business purposes. I kindly request your prompt assistance in resolving this matter. Thank you, Aleksandra

Since November 1st, my Instagram account has been hacked. Last week, when I attempted to log in through Facebook and change my password, the hacker logged me out and removed the Facebook link. They are now posting Bitcoin scam messages from my account to my friends, family, and even my daughter. I discovered the hacker is contacting my underage daughter and recorded a conversation with them, as well as got a clear picture of their face. They are based in Nigeria, not California, and I have their email and phone number used on my account. I am eager to regain control of my account and see the hacker caught, as they are deceiving many people into sending them money under false pretenses of Bitcoin investments. I can provide screenshots if necessary.