Facebook Customer Service Issues

I have had a Facebook account for over 10 years and reside in Melbourne, Australia. There has been unauthorized activity on my account, with all details changed after being hacked on November 2nd. Despite my attempts to regain access, Facebook has been unhelpful due to discrepancies in the new account details. I received emails notifying me of password changes originating from Baghdad, which I did not authorize. The hacker also set up a code generator for password changes, making it impossible for me to log in. The situation is distressing as I rely on my account for digital marketing studies, have important memories stored there, and am unable to contact my contacts or access games. The lack of support from Facebook is affecting my mental health, and I am urging them to review the history of my account to restore access as it was before the unauthorized changes. The urgency of the matter is growing, and despite my numerous pleas for assistance, I have not received a satisfactory response.

Please assist me! My advertising account has been permanently disabled, even though I never published any ads. It is impacting our business significantly. I have put $10,[redacted] into promoting my new company, WET WOMEN SPIRITS, a female-founded liquor company launching in [redacted]. All our ads were approved, but suddenly our account was permanently deleted. I have tried contacting support 50 times with no response. I followed all guidelines closely, and our content was not inappropriate. I urgently need someone to clarify the situation, reinstate our account, or refund the money. This experience has been distressing as a young adult who saved for years to invest in this venture. Please, I implore you to have a person address this matter promptly. [[redacted]]

I was at work about 6 weeks ago when it seems someone posted something on my Facebook account, leading to it getting locked without any proper explanation. Despite multiple attempts to verify my identity, I keep receiving an automated response saying it can't be verified. I created a new account using a variation of my name, but within 3 days, I lost the ability to post, comment, like, or share. The available help options in settings haven't been useful either. I urgently need to regain access to my original account or at least be able to use my current new page. I am unwilling to pay to talk to a computer expert. I just want to speak with a real person at Facebook who can assist me effectively without the frustrating back-and-forth I've been experiencing for the past 6 weeks.

I recently received a message from Facebook indicating that my account had been compromised due to a hack. They provided a process to rectify this, requesting my password and date of birth. Surprisingly, after providing this information, the system claimed that my birthdate was inaccurate. I attempted different date formats to account for a potential system error to no avail. Despite trying to resolve this issue with the help of my IT specialist, we have been unsuccessful in restoring my access to Facebook for over a week. Prior to this incident, I had reservations about Facebook, but now the situation has escalated, causing significant frustration. Assistance would be greatly appreciated in resolving this matter promptly.

Hello, I am a small business owner in the clothing industry, and my primary source of business is through Facebook. Due to the impact of Covid-19, I had significantly reduced my online presence from April to November, resulting in limited activity on my Facebook business page during that period. During this time, someone posted an unauthorized advertisement on my page that violated Facebook's policies. As a result, my page was restricted from running ads, even though I can still access my account. Despite my efforts, I have been unable to remove the unauthorized ad or create a new page without it being restricted immediately. I have submitted an appeal to Facebook along with a photo of my passport, but I have not received a response. I hope you can assist me in regaining access to my original page. Your help in this matter would be greatly appreciated. Thank you, Kasun

I recently received an email about someone attempting to log into my account, which I believed was deleted years ago. I tried to access it, changed the password, and entered the confirmation code from the email. However, I was asked to verify my identity with three "friends" who needed to click on a recovery link and provide me with a code. Unfortunately, only one friend on the list attempted but was labeled as "Not a trusted contact," even though Facebook prompted me to contact her. Despite trying the "try another way to confirm your id" option, it redirected me back to the same friend verification process. The account doesn't appear in a Facebook search, but I did receive an email displaying my name and an old photo after changing the password. I need to regain access to this account to review its contents and remove any personal photos. Your assistance is greatly appreciated. The account is linked to my previous email "[redacted]"

I forgot my password and attempted the "forgot password" option, but it is displaying an old number I haven't used in over 4 years due to a lost SIM card. I couldn't receive the code. I tried adding a new number on Messenger to receive a code, but this seemed suspicious. Although I tried to get the code via my Gmail linked to [redacted], I was prompted to use the old number. The messages from your organization regarding a potential hack are being sent to the same email I am trying to log in with. I have been using the same devices. I need help unlocking my Facebook account promptly. Thank you in advance.

I forgot my password and tried the "forgot password" option, but it showed a number I haven't used in over 4 years. I lost the sim card and cannot recover the number. When I tried to add a new number through Messenger to receive a code, it seems to have been flagged as hacking activity. Attempts to receive a code via Gmail have also failed. I usually log in with the email [redacted], but now it's only showing the option to get a code from the old sim card. I have received messages about possible hacking on another email linked to this account, but I am the one trying to reset my password. I have been using the same devices to log in. Please unlock my Facebook account promptly. Thank you for your assistance.

Hello, I am Kaylie Banks. I have been locked out of my account since last year. My children's father, Andrea Lauro, sadly passed away in a tragic accident at sea, and I was logged out of my account shortly after. There are unread messages, funeral photos, videos, and many memories of my kids on my Facebook. Currently, we are mid-investigation due to a crime of stalking of myself and my youngest daughter, where all our accounts and phones were hacked. The police are involved and have contacted you to help gain access into the account. I have passed ID validation in the past and was sent a link to access my account, but I never received it, and it was found in my deleted emails due to hackers. I still have the account's original email address and Instagram synced to my Facebook, which I have full access to, but I can't get into my Facebook due to 2FA to my old number, which I have no access to. Please help me gain access back into my account and recover all my videos and photos that have suddenly vanished online. My profile cannot be seen, and my kids and I are worried we may lose the videos and photos of their time with their dad.

Good morning, My name is Rachel Barnes, and I work as the Digital Content Coordinator for Baltimore Country Club in Baltimore, Maryland. I used Facebook Business Suite to schedule posts for the club. Recently, I faced challenges reconnecting the Facebook and Instagram pages. This issue arose when Instagram posts failed to publish, leading me to disconnect the pages. Despite my attempts to seek help through the Facebook Help Center and contacting support via Instagram and Facebook, I have not been successful. When I try to reconnect the accounts, I receive messages indicating they are either already linked or that a business admin needs to connect the Facebook page. While I am an admin for the page, I am not the original admin who created it. Could you assist me in becoming a business admin to facilitate the reconnection of these accounts? Please let me know if you require additional details. Thank you, Rachel Barnes

Hello, My Facebook page was hacked, and now someone else is posing as me. I recently received an email threatening to close down my page if I didn't provide my email and password via a form (purportedly from the Facebook page safety center). After a few days, my page disappeared from my account, and my admin rights on another account linked to it were revoked. I've noticed the hacker is posting games and other content on my page, and I can see their face. The situation has caused me to lose 5,[redacted] followers in just two days. Despite my attempts to recover my account through Facebook's help center by providing the page name, I can't progress as it requires the password I no longer have. When trying the "Try Another Way" option, I am not presented with alternative contact methods like a phone number or another account. I am unsure of what steps to take next or whom to contact at Facebook regarding this issue.

I am having trouble accessing my Facebook account since I was asked to verify my mobile number with a code that was not sent to me. I have been attempting to resolve this issue for almost a week without success. The message I receive instructs me to add my mobile number for verification purposes. However, despite following the steps provided, I am still unable to log in. Your assistance in resolving this matter would be greatly appreciated.

Hello, I have encountered the following error message on my account: "Account Temporarily Unavailable. Your account is currently unavailable due to a site issue. We expect this to be resolved shortly. Please try again in a few minutes." This issue has persisted for more than a month, and I need urgent assistance to resolve it. Our email, [redacted], associated with the Facebook account, is marked as a "Shared Account" for our football club. We are uncertain why this restriction is in place as we have not violated any rules. Despite attempting to reset the password, access remains blocked. Kindly contact us via the email provided above or [redacted] to assist in unlocking the account and clarifying the reason for the desktop site access problem. Thank you.

Upon accessing Facebook Marketplace, I was prompted to add my mobile number for security purposes. Despite numerous attempts, I did not receive the 6-digit confirmation code. Subsequently, I received an email notifying me that my Facebook account was disabled due to a violation of Community Standards. I followed the steps to request a review within 30 days but have not received any further instructions. I am unsure of the specifics of my alleged violation and seek clarity on how to rectify this situation. Your assistance in addressing this matter promptly would be greatly appreciated. Thank you for your attention to this issue. - Catherine M. P. Mobile: [redacted]

I made an error in entering my birth year as [redacted] instead of [redacted]. This mistake disabled my Facebook account on October 20. I have contacted tech support and they mentioned that they would investigate within a day, but it's been longer and my account is still inactive. I provided my driver's license to confirm my identity. I am hoping for a quick resolution to this issue. Thank you, Colleen Gram.

Wazir, Disagreement with Decision On November 4, [redacted] Typically, it takes slightly over a day to examine your details. Your Facebook account is currently hidden, and you are unable to access it. What to Expect We will re-examine your account. Due to the COVID-19 pandemic, we have limited staff available to conduct reviews, which may result in a delay in inspecting your account. If your account adheres to our community guidelines, you will regain access to Facebook. However, if your account violates our Community Standards, it will be permanently deactivated, preventing you from appealing further. My birthday: 30/06/[redacted].

Hello, I previously requested my account to be restored at Instagram due to an error on their end. I have received multiple emails requesting my photo ID, a digital copy of my utility bill, and a handwritten code along with my picture. I complied with these requests. The first code request was on September 01, [redacted] (code: [redacted]), and the second one was on October 15, [redacted] (code: [redacted]). Despite sending the required documents and codes as instructed, I have not received any response for 25 days since sending the second code. I am reaching out as I have been trying to resolve this for months without any reply. Can you kindly review my case promptly as it has been ongoing for quite some time? If you are not the appropriate contact person, kindly direct me to the right one or forward my concern accordingly. Best regards, L.R.

I allowed my sister to use my number to recover her Facebook account, as her phone was not working. However, due to this, Facebook mistakenly deleted both of my accounts. When attempting to recover my account, it only offers to send the code to my old number, not my updated one. I have 30 days to resolve this before losing both accounts. I have provided proof of my identity showing my sister and I are separate individuals. I need help in resolving this issue as I have not violated any guidelines or rules. If there is a solution, please contact me. Otherwise, I will have to leave a negative review due to losing important photos and messages.

On October 29, [redacted], I received a message on Messenger from someone I thought was my childhood friend, Billy Hall. After accepting the message, they claimed to have won $50,[redacted] on the Powerball Jackpot and urged me to contact someone. When I refused to send $[redacted] to process my supposed winnings, my Facebook account was compromised the next morning. Despite my attempts, I couldn't regain access as my password and email had been changed. When I sent my driver's license for verification, they claimed it wasn't me due to the formatting of my name. This scam is now targeting my friends on Facebook. I need assistance in reclaiming my account and reputation, as this has been ongoing for over three weeks.

The email associated with my Facebook account is no longer active. The servers and company that managed it have changed ownership. I need to update my email to a current one. Our previous email service ceased abruptly, only providing contact lists. Facebook has not offered a clear solution under these circumstances. I hope to find a way to maintain my account and data without starting over and losing important contacts and photos. It's crucial for me to safeguard my personal information.