Facebook Customer Service Issues

My Facebook account, which I've had for years, was locked. Facebook says they are sending an email with a code to reset the account. However, I've never received the email code despite disabling the spam blocker on my EarthLink account. The phone number it tries to send an SMS code to is a landline that can't receive text messages. It looks like I can't use Facebook anymore unless I create a new account, but I'm not keen on that idea.

I rarely use Facebook, mainly for family events. Unfortunately, a close friend recently passed away, and I visited her profile to pay my respects. Surprisingly, when I tried to log back into Facebook, I received a message regarding a possible violation. I genuinely don't believe I did anything inappropriate; it was purely out of respect. Could someone kindly explain what may have gone wrong? I believe I deserve an explanation for this situation. Thank you.

My Facebook account was disabled by them. They mentioned odd things. I am 67 years old. I purchased a printer, and now I’m worried about potential issues since I cannot be contacted. They claim I reside in a different location starting with “s”. I actually live in Blacksburg, SC. I have even tried setting up my computer again, but the problem persists. It's crucial for me to handle matters on the platform. I fear they might wait until they have access to all my remaining possessions, which isn't a lot. Brenda.

I am experiencing issues with the Facebook Messenger app on my computer. While I can still access my messages from the small drop-down menu on the upper part of my Facebook home page, I am unable to view them from the full-screen version, which is accessed from the link on the left side of the home page. Upon opening the app, no messages are displaying. I have tried troubleshooting by reinstalling the latest Messenger app, logging out, restarting my computer, and logging back in, but the problem persists. My internet connection is working well. Currently, I am limited to using the small drop-down version for accessing my messages. Interestingly, I have installed Messenger on my Mac desktop (iMac) and all my messages are appearing there, just not on Facebook's platform.

Dear Sir, My account has been disabled even after uploading my real ID picture. I urgently need my account unlocked as it is crucial for my business documents. A friend accidentally locked my account on their phone and made some changes. Despite uploading a clear ID card photo, the account remains inaccessible. I disagree with this decision and kindly request other options to confirm my account. I value the support of the Facebook community in resolving this matter. Thank you, Avhi Freefire Email: [redacted] Sincerely, Avhi

I share an email with my husband, but while trying to set up my personal and business email on www.worldwidetreasures.net, the account seems mixed up between us. I linked my Facebook business ad to my Shopify account, but it displayed my photo with my husband's phone number. After entering my phone number and Facebook password, the profile picture switched to his, and the verification code was sent to him. Despite entering the code, I can't update my photo, phone number, or password. I would appreciate assistance in fixing this issue so I can properly use my personal profile for my business, WorldWide Treasures. My name is Lisa Clubb, and my personal profile displays me riding a horse. Thank you for your help.

Good afternoon, I am Nikolai Bernyakovich. I am the owner of the account @carvizor.ru and I urgently need your assistance. Today, my Instagram account was blocked, possibly due to a system error or a security breach. I have always followed Instagram's rules, never used third-party services, or purchased likes. The safety of the platform is crucial to me. I recently posted advertising content on September 23, [redacted], on various accounts leading to increased activity and subscribers on my account naturally. I kindly request your prompt help in unblocking my account as this issue needs immediate attention. I assure you of my commitment to adhering to all community guidelines in the future. Please contact me at [redacted] Your assistance in resolving this matter is greatly appreciated.

I accidentally sent a photo with inappropriate content to my friend, leading to my account being disabled by Facebook. I have submitted an appeal but have not received a response in 7 days. There is a risk of permanent disablement in 30 days. I really need access back to retrieve important information, but attempting to download my data results in an error message. I understand the mistake I made with the photo, although it was originally from another chat. I am surprised by Facebook's strict enforcement on private chats but acknowledge my wrongdoing. If I can't recover the account, I hope to at least retrieve my data.

The security measures on Facebook have locked my account. Despite sending my ID twice to confirm my identity and once via email, the support team mentioned it was unclear. I received a notice of hacking on 11/9 at 12:37 am, where the hacker changed my primary email to a Hotmail address, which isn't mine. As a result, I can't reset my password via email. Even though my phone number is correct, I don't receive the password reset text. Someone accessed my account without my consent during various times, as mentioned in the error messages. I've attached a copy of my ID again. Please assist me in recovering my account without repeating steps I've already taken unsuccessfully. Your guidance is appreciated, but please refrain from suggesting I log in to make changes as my account is currently locked.

I am reaching out regarding the unexpected deactivation of my personal Facebook account (Aurélie Martin), which has also affected my professional Facebook account (ARIA SkinLaser) and professional Instagram account (ARIA SkinLaser). Since 10/4/21, my personal Facebook account has been blocked without warning, leading to confusion. This action resulted in the disappearance of my work Instagram account and restricted access to my work Facebook account, impacting my newly launched professional endeavors and investments in advertising. Despite multiple attempts, I have been unable to determine the cause of this deactivation as Facebook lacks direct contact options. Despite submitting my identity documents numerous times for verification, I have not received any substantive feedback from Facebook beyond automated responses. Although Facebook Business representatives expressed their inability to assist, attributing the resolution to me reaching out personally through my account (which I cannot access), I remain at a standstill. Recent communication suggested my account had been deleted, preventing me from creating a new one. I urge Facebook to acknowledge this issue, reinstate my account, clarify the allegations, and provide evidence of any policy violations. It is my hope that Facebook can review the situation given the potential for hacking and unjustly posted content, allowing me to regain control of my business pages. If no satisfactory resolution is offered promptly, I will seek legal counsel for further assistance.

I am unable to access my Facebook account due to a security lockout. Despite submitting my ID multiple times, the account remains locked. A hacker gained access to my account by changing the primary email to a hotmail address unfamiliar to me. The password reset texts are not coming through to my correct phone number. My account shows activity at times when I was not using it, indicating unauthorized use. I have tried various methods to contact Facebook for help, but have not received a response or a solution. I am seeking assistance to regain access to my account, change the password, and reclaim control of my email address linked to the account. Thank you for your guidance in resolving this issue promptly. - Paula K. [redacted] Mary St Omaha NE [redacted] Phone: [redacted]

Hello, I am encountering an issue with my personal Facebook account being under a 30-day warning. I strictly adhere to Facebook's Community Guidelines. I have provided my real ID card with correct personal details and photos on my account. I do not violate any guidelines by posting sexual content. Kindly review and recover my account named Thaw Maw. The associated email is [redacted], and my phone number is +95 [redacted]4. My account contains important documents that I need access to. Your prompt assistance in recovering my account would be greatly appreciated. Thank you, Thaw Maw.

Dear Sir, I am experiencing a warning issue with my personal Facebook account for 30 days. I adhere to Facebook's Community Guidelines and have verified my identity by uploading my real ID card with correct name and photos. I assure you I do not post any inappropriate content on my account. Kindly reconsider and restore access to my account, which is under the name Thaw Maw. The associated email is [redacted], and the phone number linked to the account is +95 [redacted]4. There are crucial documents saved on this account, so your assistance in recovering it would be greatly appreciated. Thank you, Thaw M.

I encountered an issue while using Facebook Marketplace. Facebook locked me out of my account due to security concerns. I followed their instructions but have been stuck in a loop without access to my connections. Despite submitting identification twice and changing my password three times, I can't regain entry. I urgently need to access my account to continue selling items on the marketplace as customers are unable to reach me. This experience has been frustrating, especially considering my long history with Facebook since [redacted].

Hello, I'm reaching out because my advertising account has been permanently disabled. This occurred because at the time, my personal Facebook profile was not fully set up. I received a ban due to "unusual activity" and failure to verify my identity. Despite submitting my passport photo to Facebook for verification, my ad account remains blocked. I was not intentionally violating any advertising policies and am eager to utilize Facebook for business promotion. Can you please assist in lifting this ban? Thank you, [redacted]

Good evening, I encountered an unsettling situation on Facebook. A person persistently pursued me for a date despite being married. When I rejected their advances, they threatened to report me, hack my account, and have me permanently banned from the platform. Unfortunately, my account was hacked and subsequent accounts I created were promptly blocked after uploading a profile picture. This has led to a frustrating cycle of being unable to maintain a Facebook presence.

Hello, I am seeking assistance with a concerning issue. While chatting on Facebook, a gentleman expressed interest in me despite my marriage. After warning him, he threatened to report me and hack my account, claiming I would be permanently banned from the platform. Unfortunately, following this, my account was indeed hacked, and subsequent accounts I opened were immediately blocked once I uploaded a profile picture. I am unsure how to resolve this and would appreciate guidance on creating a new Facebook account without facing blocks. Your help in addressing this matter would be greatly appreciated. Thank you.

I suspect my Facebook account has been compromised, as I am unable to access it. It seems that someone may be exploiting my account to breach financial accounts. While attempting to log in with my Username and Password, Facebook is requesting a code from an authentication generator, a security measure I did not set up previously. Unfortunately, I am at a loss on how to obtain this required code without access to my account. I urgently need to regain control in order to revoke any unauthorized access to other platforms. Despite submitting my identification, I have yet to receive any assistance from Facebook regarding the authentication code. I kindly request that Facebook facilitate sending me the necessary code to regain access to my account or proceed with permanently deleting it.

I respectfully disagree with the decision to permanently restrict my ad account. I have always followed the policies and have been consistently paying for the services. As a freelancer, losing access to this account has had a significant negative impact on my career. Due to the political situation in my country, I am required to use VPNs to access Facebook, using different ones for my laptop and mobile phone. Recent events have made it necessary for individuals to deactivate old Facebook accounts and create new ones to avoid issues with the military. I am not an activist, but the current circumstances have made it challenging to operate online. Additionally, there are other difficulties related to the exchange rate and limitations on VISA card payments. I kindly request a review of the decision to disable my ad account. Thank you.

Sumanth, you have contested the decision made on November 11, [redacted]. Typically, we require a little over a day to assess the information you've submitted. Currently, your Facebook account is not visible to others, and you are unable to access it. Next steps involve us re-evaluating your account. Due to the impact of the COVID-19 pandemic, our team is limited, which may result in delays in reviewing your account. If your account complies with our Community Standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently deactivated, and you will not have the option to dispute this decision again.