Facebook Customer Service Issues

Facebook, I am unaware of any copyright issues with the video that led to suspension of my account due to intellectual property rights. My fan page was suspended for posting the black egg video. Could you please assist in unblocking it? My ten years of connections, friends, and clients are on there. Please help me retrieve my ten-year-old account, now locked. I am unable to use my credit card as my account has been disabled. I am Zhijia Lin, with the account [redacted] My birthday is June 14, [redacted], and my ID is w[redacted]86. My account was disabled because of inadvertently sending a high volume of messages in a short period. I commit to enhancing my posts and seek Facebook's support in account restoration. My phone number is [redacted]. I have revised my posts. My account is blocked, and I seek clarification on the reason for this action. Upon review, please reactivate my account. Your assistance is greatly appreciated.

I believe someone in another state accessed my account and locked me out. I've been trying all night to reset my password to regain access. I previously had two-factor authentication, but due to a recent hack on mine and my husband's phones, we had to factory reset them, resulting in the loss of our authentication codes. Despite downloading various authentication apps, none of the generated codes seem to work. The Help Center advises going to the Facebook app and clicking on the three lines at the top, but I can't find those lines. I've sent over five messages a day seeking assistance. While I successfully helped my husband recover his account using a new email and password, I continue to struggle to regain access to my account, which I've had since [redacted]. Although I've followed the steps to verify my email, name, and ID, the responses I received said my name matches what's on my account. It seems there's confusion because my husband's account received an email stating it's restored due to "two-factor authentication," which he didn't have. It appears our accounts are being mixed up, but without the ability to speak directly to support, I'm concerned this issue may never be resolved. If it gets fixed, I would be relieved. 🤯

A couple of years ago, I listed my son's new and used baseball equipment, including cleats, helmets, and a cooler on a marketplace. After receiving a message stating that I violated Facebook's policies, I requested an explanation but only received a generic response promising a review. This process repeated three times, yet I never received clarification on the alleged violation. Despite my efforts to understand the policies, I was left confused as I see numerous similar listings on the platform. The lack of communication and support from Facebook has been frustrating, and I am eager to have this issue resolved and regain access to Marketplace.

Hello Facebook Team, I linked my Official Instagram Account to my Official Facebook Account, but unfortunately, my Facebook Account is disabled due to some mistakes. Now, I am unable to log in to my Instagram Account. I request the Facebook Community Guidelines team to review my account as I have personal information stored there that I can't afford to lose. My identity is confirmed through my Official Facebook Account, for which I have submitted my documents in an appeal. I kindly ask you to please solve my problem. Thank you, Srinivas S. Country: India Email: [redacted] or [redacted]

My account username, Eleazu Chioma Olivia, was logged out on Friday. When I tried to log back in, my account was temporarily locked. After a few hours, it unlocked but I couldn't access it. Then, the account disappeared from my phone and other devices. Later, it reappeared, and I managed to log in successfully. However, when I tried to change the password for security, the account logged out of messenger and Facebook. It has been over 24 hours, and now it just shows "Facebook user." I am unsure if it was disabled or deleted. Sir, please assist me in retrieving my account.

Hello Instagram, My legal name is Seyedmehdi Sefidgar, and I am a well-known artist and musician recognized as "Mehdi Sefid" in Iran and internationally. I am unsure why my Instagram account, @mehdisefidgar, has been disabled. This account is crucial for showcasing my songs and creations to customers. I have partnerships with American companies and am under contract with a PRO company (Mehdi Sefidgar IPI #: [redacted], BMI.com). I recently changed my phone number to an American virtual mobile number for business purposes and updated my email to a previous one, previously active with the same profile after recovering it from a hacking incident. Since these changes, I am unable to access my account and continue to receive messages stating that I violated Instagram's terms whenever I try to log in. I kindly request assistance in reactivating my Instagram account as it is affecting my opportunities and income. Your support is greatly appreciated. Thank you, Mehdi Sefid

Hi, I lost access to my phone and now I can't recover my Facebook account because they are sending the verification code to my lost phone. I've tried uploading my ID multiple times, but they keep denying it, saying it's blurry or missing information. I've sent the whole picture of my ID, so I don't understand why they can't verify it. I just want to access my Facebook account, I have the password. Can someone please help me with this issue? Thank you.

My computer is currently not working, preventing me from accessing my Facebook account from my phone as my password is saved on the computer. I created a new account but am unable to retrieve all my friends, photos, and applications I used on my original Facebook account, like TV Time. Additionally, I am locked out of my email, as the linked phone number is outdated and I can't reset the password. My full name on Facebook is Damir Sljivic. In my old account's profile picture, I am wearing a silver tank top and glasses, sitting in a chair with a half smile. On my new backup account, under the same name, I am pictured in a blue T-shirt and headphones, sitting in front of a computer starting a video game. I kindly request assistance in recovering my original account with over [redacted] friends, numerous photos, connected applications, and membership to groups I've been a part of for years. Rebuilding all this from scratch is challenging. Thank you for your help.

Dear Sir, My official personal Facebook account has been permanently disabled. I assure you that I have always followed Facebook's community rules, and my identity has been verified with the account. I have never engaged in any illegal activities on my official Facebook account, as I use it to store personal data. Unfortunately, my account was disabled without any apparent reason, possibly due to a false report made by someone. I submitted an appeal to Facebook's team two days ago, but I have yet to receive any response. I kindly request your assistance in recovering my official Facebook account. Thank you, Facebook Team.

I tried to purchase a car radio from Jessica Lee Erickson and Harry Erickson of Knoxville, Tennessee, through Marketplace. I couldn't use the service directly, so we arranged to exchange money via Walmart to Walmart. Jessica promised to send the stereo via UPS after receiving payment. She claimed the package was shipped, but didn't provide a tracking number. When I tried contacting them, my number was blocked. This situation is very concerning as I desperately needed the radio for my special needs son on our trips to the doctor's office. Jessica was aware of my son's needs. It seems like I have fallen victim to scammers, and I would appreciate any assistance in seeking justice against them.

My Facebook account [redacted] was hacked by [redacted] on October 2nd, [redacted]. The hacker has been sending scam messages from my account to all my Facebook friends. This situation is truly upsetting. I kindly request the following assistance: 1. Remove [redacted] from my [redacted] Facebook account. 2. Investigate the Facebook verification code system, as it shows incorrect when I enter the right code, and I am not receiving the verification code via email or phone. 3. Please respond to me via email at [redacted] and [redacted] 4. I would appreciate clarity regarding how to resolve this issue, such as providing a link to reset the password securely to prevent further hacking activities. Thank you for your help. God bless you.

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account, but unfortunately, due to some mistakes, my Facebook account got disabled. Now I can't log into my Instagram account. Please review my personal account and help me recover access as I have stored important personal information there which confirms my identity. I have submitted my documents for appeal. I kindly request your assistance in resolving this issue. Thank you, Shahnsha A. India

On September 31st, I encountered an issue with my account access on Facebook. Despite correctly responding to the verification questions regarding my comments and attempted to provide the date and time of my last login from another device, the system does not allow me to proceed as there seems to be a technical glitch. I am complying with the verification process by identifying my recent comments, yet the error message "Account cannot be verified" persists, preventing me from accessing my account. I request for this issue to be rectified promptly. I am frustrated with the current situation and do not appreciate feeling harassed by Facebook's verification process. I expect transparency in any actions taken against my account, and I urge for a fair and honest resolution to this matter. Anna N. - October 3, [redacted]

It seems someone has accessed my account. Tomorrow is my birthday and I believed your company shared my Facebook fundraiser for Autism Speaks. I initiated a donation of $25 and received confirmations from both PayPal and Facebook Pay. However, I am now unable to access my Facebook account on both my computer and phone as the site appears to be non-existent. When attempting to log in with my email and phone number, it states that no account exists. I fear that this may have been a fraudulent site, and I'm concerned about the impact on my family and friends involved in the fundraiser. Details from Facebook Pay: - Amount Paid: $25.00 - Date Received: October 3, [redacted] at 4:20:04 PM - Donor Name: Cathy Kraus - Paid To: Autism Speaks - Tax ID Number: EIN 20-[redacted] - Payment Method: PayPal ([redacted]) - Payment ID: [redacted][redacted] - Status: COMPLETED Any help would be appreciated. Thank you.

I, along with many people I know, have been hacked. Despite reporting it, Facebook has not taken any action. Today, I discovered someone using my account from Nashville. As a hospice patient, I enjoy using Facebook, but the repeated hacking incidents have caused me to lose money. I have locked my account and would like to retrieve my belongings from it. The same situation has affected my friends. Can you please resolve this issue so I can retrieve my belongings and distance myself from Facebook? Thank you.

Good morning, Facebook Help Support team! I hope you are all doing well today. Thank you for always providing professional help and care to us Facebook users. I appreciate it. I am having trouble logging onto my Facebook account with the username Morris Conway. Thank you for your assistance. Have a wonderful day at work! God bless you all. - Morris

Hello, this afternoon I logged in using my Facebook account without any issues. However, after about an hour, I saw a message at the bottom of the page saying "you are offline," even though I was still signed in. Since then, all my posts disappeared. I closed the page and attempted to log back in but without success. An error message appeared stating: Check to see if "de-de.facebook.com" contains a typing error. The website is not reachable Try the following: Run Windows Network Diagnostics Changing DNS over HTTPS settings DNS_PROBE_FINISHED_NXDOMAIN Check your DNS over HTTPS settings Go to Opera > Preferences… > System > Use DNS-over-HTTPS instead of the system’s DNS settings and verify your DNS-over-HTTPS provider. I have tried all the suggestions provided, but nothing has worked. Could someone please assist me? Thank you, Jutta

In July, my Facebook account was hacked. I usually stay logged in on the app, but suddenly needed to re-enter my credentials. When I checked my email associated with the account, I saw it was accessed from Oregon, a place I've never been. The hacker removed my contact information and replaced it with a hotmail account I don't recognize. I've followed Facebook's instructions to secure my account but couldn't regain access. Despite submitting my ID and changing the password, I can't receive the verification code as the hacker changed my phone number. Three months later, after numerous emails to Facebook, I'm stuck in a loop with no meaningful response. The lack of customer support has been extremely frustrating, especially since I need access to my account before my grandpa's memorial later this month. I'm desperate for Facebook to reach out and help me resolve this ongoing issue.

I am having trouble accessing my account as my old email address is no longer valid. Even after attempting to reset my password using my current phone number linked to my Facebook account, I am not receiving the necessary code. I have tried the photo ID verification as well, but with no success. My Facebook profile does not reflect my full legal name, leading to issues verifying my identity with my driver's license. I need assistance in resetting my password, as I cannot recall the old one and the current identity verification options are not working. To reclaim access, I have updated my contact information to [redacted] and my new phone number is [redacted], linked to my account.

Yesterday evening, my Instagram account, @outfittedinaritzia, was hacked. I was forcefully logged out and all my login details were changed. Despite receiving an email with a link to revert the changes, the link was broken. Every recovery attempt has failed, only allowing me access to my personal account, @alexa.lagadin, but not the hacked one. My last access was on September 30th, [redacted], around 7:30 PM PST. The email associated with the account is [redacted], and the phone number is [redacted]. The account was signed up on an iPhone. I seek urgent assistance to regain control of my account, @outfittedinaritzia, which I have devoted much time and effort to growing.