Facebook Customer Service Issues

I have noticed suspicious activity from someone in Kuwait accessing my account and changing my password. The last time I visited Kuwait was in September [redacted], so I am concerned about how they are able to do this. I suspect it might be related to my old Kuwait number being given to someone else. I have unsuccessfully tried to remove the old number [redacted] from my account and added a new one [redacted], but it seems the hacker removed it. Despite having an authenticator set up, they are still managing to use SMS 2-step verification without my consent. I have uploaded several identification documents to verify my identity, but the hacker keeps changing my password immediately after I reset it. Is there a way to block their IP address ([redacted].71.[redacted].[redacted]) associated with Ooredoo data service in Kuwait from accessing my account? I am currently back in Fayetteville, North Carolina, since the end of May [redacted], and this activity is not me. Please block this unauthorized access to my account.

Hello Facebook Team, I am writing because my account recently got disabled, and I am unsure why. I believe I have followed all of Facebook's community guidelines, and I am certain it might have been disabled by mistake. I have submitted my identity verification to prove that I am the rightful owner of the account and kindly request for it to be reopened. Please review my appeal promptly and reinstate my account at your earliest convenience. Thank you for your assistance. Sincerely, Aniket Jain

Dear Team, I am reaching out as a representative of BHOOMIPUJAN CONNECT PRIVATE LIMITED, an established Pvt Ltd company managing the Matrimonial website SAATHIMERE.COM. Our platform adheres to a stringent verification process for client registrations, strictly excluding any dating services. Our mobile apps are officially approved by Google Play and Apple IOS. Previously, we conducted successful paid ad campaigns through our PR agency on Facebook from April [redacted] to June [redacted], evident by 40+ posts and boosts during that period. Today, when attempting to boost a new post, it was unexpectedly rejected. We kindly request a review of the attached post for approval to proceed with boosting. For further inquiries, please feel free to reach out to Mr. Mukesh Bajaj, Managing Director, at +91 [redacted]. Thank you.

Hello Facebook Team, I am concerned because my personal Facebook account was disabled recently. I am certain that I did not violate any community guidelines and believe this action was a mistake. I have submitted my identification to confirm my ownership of the account and request that it be reinstated promptly. I hope my appeal is reviewed promptly and my Facebook account is reopened without further delay. Thank you, Aniket J.

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. Unfortunately, due to some mistakes, my Facebook account is disabled. As a result, I am unable to log in to my Instagram account. I kindly request your assistance in reviewing and resolving this issue so that I can regain access to my personal data and confirm my identity. I have submitted my documents for appeal and appreciate your prompt attention to this matter. Thank you, Shahnsha Alam from India.

Hello! I am seeking assistance with reactivating my Instagram account, which has been disabled. Recently, I was immersed in a school project that required me to draw numerous illustrations. In the process, I had multiple tabs open on Instagram for reference. While casually browsing through my feed on my mobile device, my account was unexpectedly disabled. I suspect this action was triggered due to the number of tabs I had open, which may have appeared as suspicious activity. I have already submitted two appeals to Instagram, providing two photos of myself holding a sign with my name, account handle, and codes as requested, but unfortunately, I have not received a response yet. I am eager to regain access to my account and would appreciate any assistance you can provide. My account name is: @juliageirnaerdt. Thank you in advance for your help!

I recently changed my password on Facebook because someone had changed it without my knowledge, leading me to believe my account was hacked. After resetting the password, I encountered an identity verification step upon login. I tried to log in on a familiar device to no avail. Another option was to select three out of five friends to receive a verification code through a provided URL. However, I only have one friend's phone number out of the five listed, making this a challenge. Additionally, I received emails from Facebook indicating unauthorized access attempts from unknown devices and notifications prompting me to take action without providing the option to confirm whether these attempts were made by me. I need assistance regaining access to my account.

After the recent Facebook outage, my computer logged me out of my account. When I tried to log back in, the two-step authentication sent the verification code to my old Google Voice number. I believed I had removed that number from my Facebook account, but as the code never reached my phone, it seems I didn't. I provided a picture of my driver's license to customer care, but they insisted on a valid ID that matches my account details, which created a conflict as my current license information differs from my Facebook profile. I'm feeling puzzled about the next steps. All I need is the verification number sent to my phone, [redacted]. Thank you for your assistance! ~K

I suspect that my account has been compromised. I attempted to unfollow users not reciprocating on Reports+ app, a tool I've used regularly. Following this, I was unexpectedly logged out, informed of my account deactivation, and placed under temporary lock. I am working diligently to regain access to my account. This incident happened on October 3rd, [redacted] at around 10:00 EST.

I am having trouble accessing my Facebook account due to a security login issue. The registered phone number in the account is no longer valid, so I would like to update it to 0[redacted] [redacted] or add my Gmail account [redacted] Additionally, I do not have any trusted contacts to assist me with this matter. Also, my previously logged-in devices have been logged out suddenly, making it impossible for me to approve login attempts from those devices. My Facebook account email is [redacted]

I am requesting the deletion of my previous Facebook account due to privacy concerns. Despite being unable to access it for years, the verification methods are inaccessible to me. I once added random friends which has made it difficult to identify the required contacts. Uploading my ID for verification violates my privacy, and I am hesitant to do so. Recently, someone found my account without my consent and shared my picture, compromising my privacy without permission. Since I no longer use Facebook and wish to maintain my privacy, I would like to have the account deleted. The account is associated with the email address I have specified.

EnglishMaths, you indicated disagreement with the decision on October 5, [redacted]. Typically, we take just over a day to review your information. Please check back here. Facebook users can't see your account, and you can't use it. Next steps involve reviewing your account again. If we confirm you are old enough, you can use Facebook again. If we still believe you're not old enough, your account will be disabled permanently, preventing you from disputing the decision. I received this message on my Facebook page and need it resolved as I utilize it for my business promotion, downloading invoices, and handling customer inquiries. I request prompt resolution as I am over 18. Thank you.

Subject: Appeal to Reactivate Facebook Account I am reaching out to the Facebook Team to appeal the disabling of my account, as I firmly believe I have not breached any of the platform's terms or guidelines. I kindly ask for a review of my account and for it to be reactivated promptly. My account is essential for my studies, work, and staying in touch with friends. I appreciate the efforts put forth by Facebook to maintain a safe online environment. Thank you for your attention to this matter.

I unwittingly accessed a compromised profile three days ago. While using Facebook today, I received a suspicious email appearing to be from Facebook. Now, my account is locked, prompting me to provide sensitive information that Facebook never requested before, such as a driver's license or passport. My account is linked to a @rogers email, but the hacker communicated with me via a Gmail account, which Facebook does not use. This leads me to believe the hacker is behind the block. How can I regain access to my account without falling victim to a scam and disclosing personal information like my passport or driver's license?

I have an old Facebook account linked to my previous email (@charter.net) that I want to delete. I've created a new account with my current email (@gmail.com), but Facebook is addressing me as Leona instead of Randall. This makes me reluctant to use the new account as I'm unsure of its validity and prefer to resolve this issue first. I believe people searching for me are directed to the old account instead of my new one. I would appreciate assistance in correcting this.

I received a message on Facebook from someone asking me to verify their account by sending a code to my phone. After doing so, they hijacked my account. I'm attempting to recover my blocked account by uploading a photo of my driver's license, but the system doesn't recognize it. I need a code sent to my email to reset my password as the verification process isn't accepting my ID photo. Alternatively, I can email a picture of my photo ID for verification. Thank you for your assistance. Regards, Craig Carlton Cobbs

My husband, Kenneth Solar, recently had a stroke, and we, as an elderly couple, joined Facebook to use the Marketplace to buy a car. Kenneth provided all the necessary information when signing up. Recently, while looking at cars, he was inexplicably removed from Facebook without explanation. The page showed a blocked "Continue" button with a red circle and red line. Despite a text message welcoming him back, we still can't access the account. We suspect it was a mistake during Facebook's recent issues. We need urgent help as we rely on buying a car through the platform. Please assist us promptly. Thank you, K & R Solar

Dear Facebook Team, We encountered a distressing issue where 13 of our pages were automatically unpublished simultaneously. We are puzzled as to why this happened as we have been posting only quality content such as articles, news, and pictures on our old pages for many years without any violation. We believe it was an error due to all pages being unpublished at the same time. Our pages have maintained good quality without any issues, and we request a review of them. All our pages were established more than 4-5 years ago and have gathered a substantial following. We assure you that we do not engage in spamming activities. If any mistakes were made unknowingly, we are willing to rectify them promptly. We cherish the interaction with our loyal followers and have consistently adhered to the platform's guidelines. We sincerely hope for a response from the Facebook Team clarifying the reason for the unpublishing and seek immediate reinstatement of our pages if deemed unjust. Below are the URLs of the affected pages: 1. [redacted] 2. [redacted] 3. [redacted] 4. [redacted] 5. [redacted] 6. [redacted] 7. [redacted] 8. [redacted] 9. [redacted] 10. [redacted] 11. [redacted] 12. [redacted] 13. [redacted] We believe this was a mistake and kindly request the republishing of our pages. Your assistance in resolving this issue is greatly appreciated. Thank you.

My regular Facebook account functions normally, but I am puzzled by my ban from the marketplace without any explanation. This issue arose at the start of September, and despite my repeated review requests, I have only received automated responses. Oddly, the messages are attributed to the Facebook Payments Team, which confuses me as I do not utilize any payment services on marketplace. This situation is distressing as I heavily rely on Facebook marketplace for both personal and business needs. The lack of clarity regarding the ban after being a long-time marketplace user is frustrating. I seek assistance in restoring my access to the marketplace.

I deactivated my personal Facebook account, choosing the option "I will be back soon" and did not violate any policies. However, I'm now unable to log back in because I used Google Authenticator for 2-step verification but lost the data. I have all necessary information and have requested help from Facebook support without any response. My account is crucial, and I need urgent assistance to regain access. Please provide a temporary link to my email associated with the Facebook account, [redacted], to resolve this matter promptly.