Facebook Customer Service Issues

Someone claiming to be from the Wesley Old Students Set [redacted] called me at [redacted] and said I was chosen for an online meeting. They asked for a seven-digit code and after providing it, I received calls saying my account, Ogah Ejeh Conscience, had been hacked. I tried unsuccessfully to regain access and ended up creating a new account. However, each time I uploaded a picture, the account was disabled for not meeting community standards. Despite my efforts with friends, I couldn't resolve the issue. Seeking help led me here. I hope my situation can be addressed promptly. Thank you.

Dear Forum Members, I am facing a serious issue with my Facebook access being lost, which is affecting my work as a Digital Manager for various brands. This problem began last Saturday afternoon when I tried to create a new account for my mother, a real estate agent, and mistakenly linked it to my phone number, causing me to be logged out of all devices and faced with a two-factor authentication challenge. Despite numerous attempts to regain access by submitting my ID multiple times and changing passwords, I have not received any feedback or authentication codes. This has left me unable to properly carry out my job and access the Business Manager tool I rely on. I have been a Facebook user since [redacted] or [redacted], and now, as a professional, it has become an essential tool for my work. I urgently need assistance to resolve this issue and regain access to my account. Any help or guidance on how to recover my access would be greatly appreciated. Thank you, Cyrielle DUTREY

I encountered an issue while trying to create a Facebook account using my phone number. It appears that my number is linked to a person named Dakota Anderson's account. I wish to resolve this quickly to ensure exclusive access to my Facebook account using my number [redacted]. My name is Diana Totoski, and I did not authorize anyone, including Dakota Anderson, to use my account. I kindly request assistance in freezing Dakota Anderson's account if my number previously belonged to her. I seek to regain control of my Facebook account and eliminate any unauthorized access. Your support in deactivating Dakota Anderson's account and securing mine is greatly appreciated. I urgently need access to contact my child and this situation is hindering me. Kindly assist me in resolving this issue promptly so I can use my phone number securely for my account. Thank you for your understanding and assistance.

My official Facebook account has been hacked. Despite having two-step verification, the hacker managed to change my password, email, and phone number. I've tried to reset my password, but no SMS or email verification codes are coming through. My personal data stored on the account is crucial, and I've submitted my ID card for verification, which includes my name, date of birth, and matching phone number. Please help me recover my hacked Facebook account promptly. Thank you, OMKAR RAVINDRA SAPKAL Email: [redacted] Date of birth: 2 October [redacted]

Dear Facebook, Hello, my name is Michelle Angelini, I have been a Facebook user since [redacted]. Unfortunately, my Facebook account was permanently deleted, and I am struggling to recover it. The initial email associated with my account was michelleangelini771@***.com, later changed to michelleangelini16@***.com. I first registered on August 25, [redacted], with my location set to Jakarta, Indonesia, and listed SMP SANTA MARIA FATIMA as my education. I have been trying to recover my account for over a month now and would appreciate any assistance you can provide. I am eager to regain access to my account and would be grateful for your help. Thank you in advance for your support. Best regards, Michelle Angelini Facebook User since [redacted]

I am experiencing issues with multiple orders I placed on Facebook. I have ordered Nike shoes, bags, a computer table priced at $49.98, a [redacted]-inch projection TV, a hot tub from Walmart's clearance, and a foldable phone, but have not received any of them. I placed the orders on various dates, but they seem to be delayed or lost in transit. Please contact me at [redacted] or email me at Melissa Lee [redacted] I am eager to resolve these issues promptly and am willing to provide any necessary information for assistance. Thank you for your attention to this matter.

I was chatting with a guy, and when I shared a sexy picture from my gallery with him, his chat disappeared from my messenger. I tried again, but it still didn't show up. When I checked his profile, I realized he blocked me. Why can his chat be visible even though he blocked me? I'm concerned about the picture I sent. Will he still receive it if my messages didn't appear? If he got it, please delete it promptly. Also, if someone blocks me, why can I still see the chat on my messenger? If he unblocks me in the future, will he see the picture I sent while he had me blocked? I'm anxious about my photo. Has it been sent or is it still stored in Facebook's data? Can I delete our entire chat to remove it?

Dear Facebook Support Team, I am reaching out to address the suspension of my account. On September 16, I posted an ad on Marketplace, and although I was told it was under review, I began receiving messages from interested individuals which led me to believe it was approved. Shortly after, my account was disabled for violating Community Standards. I am certain I did not breach any guidelines as I always adhere to Facebook's rules. Restoring my account is crucial as it has disrupted communication with my son and close friends. Please help me resolve this issue promptly. Feel free to contact me for further details. Thank you, Ron Sayers

Dear Facebook Support Team, I am writing to address the accidental suspension of my account under the name Ron Sayers. On September 16, I posted an ad on Marketplace, and afterward, I saw that my ad was under review before being posted. Soon after, I received messages regarding the ad, assuming it was approved. However, shortly after, my account was disabled citing a violation of the Community Standards. I always adhere to Facebook's standards and carefully reviewed them, leading me to believe I did not breach any. Restoring my account is crucial since I lost contact with my son and close friends. Please reach out if more details are required. Thank you, Ron Sayers

Hello, I am writing to report that my Instagram account Monica_popexo has been disabled. I suspect this is either due to a hacker or an error on your part, as I have not violated any of the terms and conditions. I used an app to monitor my followers and unfollowers, which I believe may have led to my account being compromised. I have filled out numerous emails and forms over the past few days, but have not received any assistance in retrieving my account. The Help Center has been unhelpful, and I am extremely disappointed with the lack of support from Instagram. My account is important to me as I have spent a lot of time building a following and have connected with many friends who have supported me during my struggles with mental health issues. The only people offering to help are requesting $[redacted], which I believe to be a scam. I am feeling very stressed and would appreciate your assistance in regaining access to my account. Best regards, Monica P.

Hello, I am writing to bring to your attention that my Facebook account was mistakenly suspended. On September 16, I posted an ad on Marketplace, then checked my account to find out that my ad was under review. Afterwards, I started receiving messages from interested users, indicating that my ad might have been approved. To my surprise, a few hours later, my Facebook account was disabled for supposedly violating the Community Standards. Being someone who always complies with these standards, I carefully reviewed them and am confident that I did not breach any rules. Restoring my Facebook account is crucial for me, as I have lost touch with my son and some close friends. Should you require further details, please reach out to me. Thank you, RS

My Instagram account was compromised as the hackers changed my email, phone number, and password. Despite my efforts to regain control, contacting Instagram through various channels has been ineffective. Even filing a report for copyright infringement did not lead to a resolution. I am concerned that the account may be disabled due to the suspicious activity. The lack of direct support for hacked or disabled accounts from the help center is frustrating, leaving me unable to secure my account.

Hello, I am Rilind, also known as "rilbeats" (@rilbeats), a music producer from Kosovo. My Instagram page was unexpectedly deactivated two days ago without any explanation, which I believe was done in error. As a certified Billboard producer who has collaborated with numerous award-winning artists, my Instagram page is a critical tool for my business to thrive. I communicate with 80% of my clients through Instagram direct messages, and losing contact with them due to this sudden deactivation is causing significant financial losses. I followed Instagram's instructions, provided the required code, and received a message stating that my account would be reviewed within approximately 24 hours. However, it has been more than that, and my account remains inaccessible. I have also submitted a photo of myself holding a handwritten code received via email, shared my real name and Instagram handle, and included a copy of my business incorporation certificate. I am willing to provide any additional information necessary to resolve this issue promptly. I have heard from a friend that a similar situation took nearly two months to rectify, which would severely impact my business and income. Your urgent assistance in resolving this matter is greatly appreciated as it is an emergency situation for me. My livelihood depends on my Instagram account, and losing it without cause is a situation I cannot afford. Thank you in advance for your help. Best regards, Rilind

Hello Instagram Team, I would like to bring to your attention that my official personal Facebook account, which was linked to my Instagram account, has been disabled. As a result, I am unable to access my Instagram and Facebook accounts. I have always adhered to the community guidelines of both platforms and have stored important personal information on my Facebook account that I cannot afford to lose. My identity is verified through my Facebook and Instagram accounts. I kindly request a review of my personal Instagram account and assistance in resolving this issue. Thank you, Rajendra Ramesh J. India Instagram User Name: radhe_jadhav17 I have all necessary proofs in the form of pictures. Please help me resolve this matter.

I encountered an unexpected error while trying to log in. Could you please try logging in again? Another issue I encountered is that two of my posts were flagged for violating the spam standards. I understand the decision, but I'd like to learn more about it and see what can be done to rectify it. It's mentioned that no one else can view these posts, but continuous violations may lead to more restrictions on the account. I would like to contest this decision if possible. Thank you.

Jim, You recently disagreed with a decision made about your Facebook account on August 24, [redacted]. Typically, it takes a little over a day for us to review the information provided. Currently, your account is not visible to other users on Facebook, and you are unable to use it. Our team will conduct another review of your account. Due to the impact of the COVID-19 pandemic, we have limited staff available for these reviews, which may lead to delays. If we determine that your account complies with our community standards, you will regain access to Facebook. On the other hand, if your account is found to violate our Community Standards, it will be permanently disabled without the option to appeal. It has now been a month since you last heard from us regarding your account status. If you are seeking further assistance in reactivating your account, or wish to understand the reason behind its restriction, please let me know. I am more than willing to help. Your patience is appreciated. Thank you.

I need help recovering my account from scammers who hacked it and are extorting money from my subscribers. My Instagram account is anastazia_sayenko, and my Facebook account is under the name Anastasija Sayenko. Yesterday, a friend asked me to take a test where every vote mattered, prompting me to enter my Facebook and Instagram details. Shortly after, I received a message from Facebook about a login from an unknown device, prompting me to change my password, which I did not do for Instagram. Later, I received a call from my mother saying money was being demanded from my device, and I lost access to it. Please help me retrieve my account or block it to prevent further issues. I am willing to comply with any necessary tests to secure my account.

My wife's account was compromised due to a weak password. I changed it today to a more secure one on my computer, but now the mobile app doesn't recognize my device for verification. The only option given is to have friends verify her, but the listed friends were added by the hacker, so that's not feasible. I fear losing years of photos if the issue isn't resolved soon. I haven't informed anyone about the hack yet. I'm unsure about the account backups available. Her account is linked to phone number [redacted]. Contact me at [redacted].

As a senior, I attempted to remove my birthday from my profile but accidentally did something wrong and now I am locked out of my account. I provided my driver's license photo multiple times after being asked for ID. Despite not being tech-savvy, I still face the issue with no response from Facebook. It makes me question what if companies asked our parents for their licenses. I find it puzzling that Facebook lacks live phone support, especially considering the majority of users are over 50. It would be nice if they were more senior-friendly. When seeking help in the community, I discovered many others facing the same issue, which was disheartening. I hope the responsible person takes note of user frustrations from the community blog. My username is Maru Vazquez. Please assist with my account issue and respond to my email promptly at [redacted]

Hello, I'm Bob Colvin, and I encountered an issue with my Facebook account being locked due to having two separate accounts. The one in the red polo shirt at a harbor is locked, while the other in a white shirt remains accessible. You can reach me at [redacted] for further communication. To assist in unlocking my account, I provided a more recent photo and sent a copy of my marriage certificate from the same email address. My legal name is Harry Robert Colvin, but I use my middle name. In the process of identifying friends to unlock the account, I mistakenly selected the same person twice. I would appreciate a clear step-by-step guide to resolve this and regain access. My wife, Patrice Colvin, is listed as a friend on the account. Additionally, I would like to explore merging both accounts, with [redacted] posing no issues, only [redacted] I am keen to rectify this error and regain access promptly. Your assistance is greatly appreciated. Sincerely, Bob Colvin