Facebook Customer Service Issues

Recover Disabled Facebook Account - Gmail appeal Sir, my personal Facebook account was disabled without any reason. I do not post any unauthorized activities on my personal Facebook account. I follow Facebook community guidelines, and I have used my real name, picture, and phone number. This is my personal Facebook account. Someone reported my Facebook account without any reason. I have stored my personal data in my personal Facebook account. I cannot log in to my Facebook account. I request you to kindly recover my personal Facebook account. Thank you, Facebook.

My primary profile was compromised after hackers accessed my email, phone number, and birthdate through the T-Mobile data breach. During the night at 3:55 am, while I was asleep, my password was changed. I've attempted to regain access to my account, but the hackers have substituted their email (a hotmail address starting with "h") for verification, which is linked to my two business pages, one being the New River Valley Regional Theatre. The page has been taken over and now displays Vietnamese ads to my European friends who shared screenshots with me. Additionally, the hackers have targeted my website, nrvregionaltheatre.org, forcing me to take it offline. This situation is devastating for my business. I can verify my identity and ownership of the company, but the hackers have established a false Facebook page for the New River Valley Regional Theatre. My original page, which had over [redacted] followers, beautiful content, and memories, has vanished. They have also seized control of my voice-over production company, Babbling Brooke Productions, causing significant harm. The situation is worsened by Facebook's lack of response. My personal profile that was compromised, under the username Robin.C.Brooke, shows a photo of me, Robin Brooke, a blonde woman standing in a theater. The associated email ([redacted]) and phone number [redacted] no longer function. I've created a new Facebook page with a new email address and username called Thereal RobinBrooke. This ordeal has left my heartbroken over lost memories and messages, and I'm also dealing with identity theft issues such as credit card fraud following the T-Mobile breach. I seek assistance in resolving this Facebook hijacking to safeguard my business and memories.

There are multiple fake accounts leaving racist and insensitive comments on Kylie Duster's profile picture following her tragic death. These accounts are mocking her murder, referencing disturbing details, and showing a complete lack of respect. Despite numerous reports and requests from the family, these accounts persist in making hurtful comments at Kylie and her family. They deflect blame onto the family for the tragedy and use fake locations and limited friend lists to hide their identities. Please remove these harmful comments and investigate the fake accounts. We have flagged the profiles and reported the posts, but the AI responses claim no hate speech was found. More effective action is needed to address this issue.

I have been locked out of my Facebook account for weeks now because my husband kept changing my password without my permission. Then my email address got locked, and I had to wait for Google to provide a password reset link to recover my email. When I successfully changed the password, it required a verification code sent to my old number, [redacted], which I no longer have. I haven't been able to update it to finish the logging in process. I've tried submitting my ID every day for a week and a half to unlock my account, but I haven't received any responses. Could you please update my number to [redacted] or bypass the code so I can log in and update my number?

You imposed a 30-day ban on me for using the word "whore" without aiming it at anyone. The world is becoming overly sensitive if this kind of behavior is deemed unacceptable. I am very frustrated by your strict standards. Treating everyone like children is unnecessary. It's time to grow up and face reality. Just because you were once bullied does not justify banning someone for a harmless swear word in casual conversation. Your rules and standards are too rigid. It seems like you are stifling free speech. Everyone deserves the right to express themselves without being censored. Your approach is disappointing. Life should allow for more freedom of expression without feeling like we're being treated like children.

I have a personal Facebook account from which I created two business pages. Lately, I noticed that the business pages no longer appear under "My Shortcuts" on my personal page. I can only access them through my work history. However, when I click on the links, I can only view the pages as a visitor; I can't modify photos or post anything. I am the owner, but I no longer have admin privileges. One page has a button linking to a dog-selling website, and the other has links to inappropriate content about "Sexy Girls." I discovered that my business page name was changed on January 28, [redacted], without my authorization. I need help from Facebook to regain control over my business pages. I've attempted to report the issue, but as a non-admin, I can only report them as a visitor. I wish to remove the hacker and restore my admin access to manage my pages for my businesses.

I have attempted to deactivate my previous account numerous times, but it keeps reactivating. A person believed to be from the US accessed and reactivated it without my consent. When I tried to deactivate it again, I was locked out by Facebook as they doubted my ownership of the account. My aim is to permanently deactivate or even delete it to prevent recurrence. Kindly grant me access so I can close it permanently. I have established a new account with the same name but a different email address as I no longer have access to the previous one. The old account I am trying to close is registered under the name Lana Jelusić with the email [redacted] For communication, please reach out to me using my new email at [redacted]

I received a password recovery email, but the password provided did not work. I attempted to resend my ID for verification, but encountered issues while uploading it. I appreciate the assistance. Account name: Rashidah A. Phone number: [redacted]

Someone has taken over my Facebook account. They changed the password and removed my phone number. After sending my ID to the link, my email was reinstated on the account. I received a recovery code and reached the point where I could enter a new password. However, due to suspicious activity, my posting and activity have been limited for community protection. Despite waiting 27 hours and trying again, I am still unable to reset my password. I am unsure if the hacker is active and blocking my attempts. Can anyone advise on how long to wait before trying again or suggest a solution to this issue?

About three weeks ago, I suspect that my Facebook account was hacked. I received a notification on my cellphone indicating that someone with an ISP address accessed my account from N.C. I have attempted numerous times to log in, but I am facing an issue with a two-part authentication feature. Since I am unable to access my account, I cannot disable this feature, which I did not set up, or bypass it. The only change in my account is my relocation from Las Vegas, NV to San Diego, CA. Both my name and the link to my business account remain the same - Elizabeth Terry Brooks and Emerald Coast Photo Booths are the two Facebook accounts in question. I kindly request assistance as connecting with several unwell friends has become challenging. Thank you for your help. Liz Brooks [redacted] (also the linked telephone number to my accounts).

Hello, I am seeking assistance with a video uploading issue I encountered on our Facebook group. I have successfully uploaded videos in the past, but this week I am unable to do so. An error message states: "There was a problem with this request. We’re working on getting it fixed as soon as we can." Despite numerous attempted solutions such as logging out and back in, clearing cache, enabling javascripts, disabling VPNs, and trying different browsers and devices, I continue to face this problem. I even attempted uploading from my phone, only to encounter the same issue. I believe the problem lies on the platform's end. While I am able to upload other files, videos specifically are not functioning. I urgently require assistance as this issue is hindering my usual activities. Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

Hello, I am seeking assistance with the Yonkers Figure Skating Club Facebook page that I manage. The club undergoes management changes every few years. The Facebook page was originally created as a business page but is currently linked to the personal profile of a former club member who is no longer associated with the organization. I believe it was a mistake to set it up as a business page. Our goal is to have the page accessible only to current managing members. It remains linked to the former member because of my continued contact with them, but eventually they will not be available to new members. I am wondering if it is feasible to unlink the page from the former member's account and how to do so. Is it possible to convert the page to a club page rather than a business page? Does it need to be linked to another account, or can it exist independently so that access can be easily handed over during management changes? Alternatively, can we deactivate the current page and create a new one as a club page? This is a last resort as we wish to retain the current page name. Any guidance on this matter would be highly appreciated. Thank you, Lisa Z.

I am distraught that my account has been restricted for 7 days. I am an avid user who mainly posts family memories, including our recent holiday and swimming adventures. I am particularly disheartened because today is my son's first day of school, and I am unable to share his milestone on social media. The photos I share are innocent and hold sentimental value to me. I have noticed other posts with more revealing content that seem to go unnoticed. I would appreciate it if someone could review my account and understand that I am simply a family-oriented individual sharing moments with my loved ones. I seek assistance from an administrator to address this issue promptly. Thank you for your attention to this matter!

Hello Facebook Team, I am requesting a review of the ID upload I submitted for my hacked Facebook account. The account was compromised, and the hacker enabled Two-Factor Authentication, preventing me from regaining access even after updating my password. The email associated with my Facebook account is [redacted], under the name Oluwamuyiwa Omole. However, the provided ID shows the following details: Surname: Omole First Name: Joshua Middle Name: Olumuyiwa Despite the name discrepancy, the remaining personal information on the ID matches the details on my Facebook account, including the Date of Birth. To complicate matters, the hacker is using a VPN to continuously change the account's location. Initially set to Russia, I managed to revert it to Nigeria (the original location), but it has since been altered to Switzerland and now to Germany. Given the account's importance due to ongoing transactions and activities, I urge you to assist in confirming the ID. Enclosed is a copy of my International Passport submitted previously. Best Regards, Oluwamuyiwa Omole (Facebook Account Name) Joshua Olumuyiwa Omole (Name on ID)

Subject: Assistance Needed with Locked Facebook Account Hello Facebook Team, I am encountering an issue logging into my Facebook account as it appears to be locked. The prompt is requesting that I confirm my identity by uploading my ID; nonetheless, both my phone number and Gmail account are associated with my Facebook account. Therefore, I kindly ask for alternative options to regain access to my account. Thank you for your assistance. Account Information: Name: Aryan Sharma Date of Birth: 06/01/[redacted] Phone Number: [redacted]

My account was hacked. My Facebook profile name is Aisha Marie Dominique, also known as "Aishay booty Marie." The cover photo shows my two sons and Matthew Morelli. The username is Aishamariemorelli, and the phone number [redacted] belongs to my original account. The Gmail and phone number on the hacked account are from the hacker. I created this account in [redacted], and all its content is linked to [redacted]. The favorite quote on the profile is from the movie "Friday." The food and games on the profile match this phone number. The Instagram videos connect to the profile "lilbootymarie." My friends can confirm my real phone number is [redacted]. The hacked account had job applications matching this number. All photos on the Facebook page are associated with [redacted]. My personal info matches my Arizona ID, revealing I was born in Evansville, Louisiana, worked at Walmart and Advantage Solutions, went to Grand Canyon Preparatory for high school, and attended Chandler-Gilbert Community College.

Hi there, I'm attempting to rejoin Facebook after previously deactivating my account and deleting it. I am trying to regain access to a group that supports an online business I have invested in. I've reached out to various Facebook emails such as [redacted], [redacted], [redacted], and [redacted], but I haven't received a response yet. Each time I try to sign up, I am prompted for a photo, phone number, and confirmation codes, and then it goes into review where I get blocked. This issue has occurred with 6 different email addresses. I am seeking guidance on how to regain entry into Facebook to kickstart my online business since currently, they do not offer adequate support for individuals without an active Facebook account. I am hoping to avoid requesting a refund for the program as I am interested in generating passive income. Nevertheless, access to Facebook is crucial for seeking assistance and asking questions about the program. Thank you for your assistance, Chris Z.

I believe my Facebook account has been hacked. My name is Aisha Marie Dominique, also known as "Aishay Booty Marie." I recently discovered unauthorized access from someone in Chicago, though I reside in Gilbert, Arizona, and am originally from Evansville, Louisiana. The phone number and email linked to the hacked account do not match the original ones - the correct number is [redacted], and the false number is [redacted][redacted], associated with Nigeria using a texting app. The email [redacted] does not belong to me, and the recent login activity shows the correct email as [redacted] I am eager to restore my Facebook account "Aishay Booty Marie" with the original Gmail and phone number ([redacted]) that corresponds to it. This account is significant to me for communication with family and friends, not for any commercial use. I kindly request Facebook to assist me in recovering my account.

Since February 25th, our page has been unfairly penalized. Initially, a restriction was placed due to a photo from two years ago depicting the attack on two mosques in New Zealand in [redacted]. On March 1st, another penalty was issued for a picture of Hitler posted on August 2, [redacted]. It's essential to note that the image carried no positive connotations, and similar images of Hitler are present on various other sites. Then, on May 16, a renewed penalty was enforced for the same Hitler photo, even though it had been penalized before. The penalty notice was directed to a colleague in the IT department who was merely an artistic admin and had not posted the image. Subsequently, on May 20, to our surprise, a third penalty was incurred for the same Hitler picture, despite being previously penalized twice. This time, the penalty did not specify any particular individual.

Recently, I received a suspicious message on Facebook that seemed to be from a friend. I clicked on it and realized it was a phishing attempt. As a precaution, I changed my password, but now I'm unable to log in as I might have mistyped it during the change. I no longer have access to the email linked to my account to receive a reset code. Although I have a phone number for authentication, I can't find an option to request a code via phone. Despite sending multiple help requests through the mobile app, I'm uncertain if they were received, as they don't show up in my support inbox. Being an admin of my company's Facebook page, I urgently need to regain access to my account.