Facebook Customer Service Issues

Archive 1510

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1510. It includes a selection of 20 issue(s) reported September 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My personal Facebook account has been disabled, and I continue to receive this message. Please assist me in reactivating it. Hunter, you have contested the decision on 27 August [redacted]. Our review of your information typically takes a bit over a day. Your account is currently not visible to others on Facebook, and you are unable to use it. What will happen next? We will revisit your account. Due to the COVID-19 pandemic, we have fewer staff available to review information, which could affect the timing of the process. If we determine that your account complies with our Community Standards, you will regain access to Facebook. However, if we find that your account violates our Community Standards, it will be permanently disabled, and you will not be able to contest this decision again.
Reported by GetHuman6552532 on Friday, September 3, 2021 5:20 PM
I have been removed from Facebook once again and am considering legal action with Trump against the platform. There seems to be a bias in allowing negative posts against President Trump while censoring those who try to warn about the Communist influence in the government. It is unfair that Facebook controls what I can think or say and seems to be supporting the Communist party. I believe in freedom of speech and will advocate for others to leave Facebook due to their alleged involvement with Communist China. America will not become Communist, and Facebook will not succeed in silencing us.
Reported by GetHuman6553242 on Friday, September 3, 2021 7:49 PM
I have been using the same account as my wife for all our contacts and daily life for 16 years. She passed away a year ago, and the account holds all our friends and family contacts. During her illness, it was our main point of contact for everyone. Unfortunately, her family caused a lot of issues for us, even during her illness. I am now in a difficult situation and relied on that account for support and memories. I need access to our photos and memories stored there. It is also crucial for my work communication. Please assist me in regaining access to the account named Sarah Hull Martino with a dog profile picture. It has been memorialized, preventing me from signing in. I am in New York City and feel isolated without access to my support network. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-antmarti on Friday, September 3, 2021 10:25 PM
Hello there, I'm Hasan Raza Noori, and I received a message from Facebook informing me that my account was disabled. I submitted my identity along with my profile information to unlock my account. However, I am still facing issues logging in. I kindly request your assistance in unblocking my account as I have important business documents stored there. Please, sir, help me in unblocking my account. Name: Hasan Raza Noori Date of Birth: 20/11/[redacted]
Reported by GetHuman6555196 on Saturday, September 4, 2021 11:17 AM
Hello, I hope you're well. Approximately two weeks ago, my Facebook account was banned while I was abroad, limiting my ability to verify my identity as I couldn't receive the verification code on my international number. Upon my return to Jordan, I attempted to enter the code provided, but the system indicated that I disagreed with the decision without explaining the cause of the ban. As a travel agent, I rely on my account for work and communication with contacts worldwide. Your assistance in resolving this matter would be greatly appreciated. My name is Emad Abu Rabie, and you can reach me at [redacted][redacted]. I am looking forward to your help. Thank you.
Reported by GetHuman-emadrabe on Saturday, September 4, 2021 6:42 PM
My Facebook account is usually logged in on my phone, so I rarely have to enter my password. However, one day I logged out and when I tried to log back in, I realized I had forgotten my password. I have tried multiple methods to reset it, but I no longer have access to my email or phone number. I also attempted to submit my ID, but it didn't work, possibly because the name on my ID is Nafisa, while my Facebook account displays my nickname, Sonu Mohammed. The mismatch seems to be causing the issue. I have important documents saved in my account, making it crucial for me to regain access. I am hopeful that you can assist me in resolving this matter promptly. Thank you for your help.
Reported by GetHuman-heenahee on Sunday, September 5, 2021 2:36 AM
My Facebook is always logged in on my phone, so I typically don't need to enter my password for login. One day, I was logged out of my account and when I tried to log back in with my password, I realized I had forgotten it. I have tried numerous methods to reset my password, but I don't have access to the email or phone number associated with the account to receive the code. I also attempted to provide my ID proof, but it didn't work as my real name is Nafisa, while on Facebook, it's listed as Sonu Mohammed. I have many important documents in my account and it's urgent for me to regain access. I hope to receive assistance promptly this time.
Reported by GetHuman-heenahee on Sunday, September 5, 2021 2:36 AM
Hello Facebook Team, I am experiencing difficulty logging into my Facebook account as it has been locked. I am prompted to confirm my identity by uploading an ID, but I have already linked both my phone number and Gmail account to my Facebook profile. Could you please provide an alternative option for me to recover access to my account? Thank you for your assistance. Account Information: Name: Bharat Singh Patel Date of Birth: 6/7/[redacted] Phone Number: [redacted] Gmail ID: [redacted] Password: subhajit@
Reported by GetHuman6559208 on Sunday, September 5, 2021 10:45 AM
Hello, I run TLCLoveJustIs.com, a fansite that has been around since [redacted]. In [redacted], I was a victim of phishing which led to losing access to my Twitter accounts @brianryanpup and @tlclovejustis. Currently, I only have access to my Instagram account as I have been locked out of both Twitter and Facebook due to false reports from @TLCArmyNews owner Leon Smythe @supernova_leon. Despite efforts to regain access and disputes regarding copyright claims, I am still unable to recover my accounts. This situation has been emotionally challenging for me, and I am seeking assistance in resolving these issues. Thank you for your attention and understanding. Sincerely, Brian Ryan (Brian Green) Admin, TLCLoveJustIs.com Brian-Ryan.com
Reported by GetHuman6559429 on Sunday, September 5, 2021 1:13 PM
Good morning, I need assistance with my Facebook account. A friend of mine, Dena Barnes White, had their account hacked and the hacker posed as them to scam me through Cash App. After realizing it was a scam, I refused to send more money. The scammer then threatened me and convinced me to allow them access to my Facebook in exchange for a refund. I sent them a video of me holding my ID, which I now suspect they're using to keep me out of my account. My Facebook username is Awana Rodgers. I've been locked out for over a month as the hacker removed my email and phone number. My friends have reported the page, but it's still active. I had many other apps linked to that account and it's causing me a lot of distress as they're posting embarrassing videos and pictures. Please help me regain access to my old account. Thank you.
Reported by GetHuman-awanalro on Sunday, September 5, 2021 1:15 PM
Hello, On August 18th, my Instagram profile, @galleriasix, owned by Sebastiano Dell'Arte, the owner of Galleria Six in Milan with the website www.galleriasix.it, was hacked. I have lost control of the profile. The hacker contacted me on WhatsApp from the number +[redacted]0, asking for a ransom of [redacted] euros. I have reported the incident to the State Police by visiting the police station and filing a formal report, which I can transmit via email. The hacker is using the internal messaging of the profile to attempt further scams. This profile represents my work activity, and the damages suffered are severe. The account was created using the email address [redacted], on an Android Huawei P9 Lite, and later used on a Huawei P30 Lite. The username @galleriasix has always been the same and is currently online and out of control. The mobile number currently linked to the account is [redacted] (originally [redacted] was used before being changed last year), and the email tied to the account creation is [redacted] The device used for the account creation was an Android HUAWEI P9 Lite, and in the past year, a P30 Lite has been predominantly used. The username has always been galleriasix and has always belonged to Sebastiano Dell'Arte. Please help me as soon as possible to regain control of the profile, which is still online. Thank you, Sebastiano Dell'Arte Phone: 0[redacted][redacted]
Reported by GetHuman-bertonic on Sunday, September 5, 2021 3:25 PM
I am Sebastiano Dell'Arte, the owner of the account @galleriasix. It was hacked on August 18th, and the hacker is still in control. They demanded a [redacted] euros ransom. I have reported this to the State Police and informed the Public Prosecutor's Office about the crime. This is critical as the hacker is using internal messaging to commit fraud, impacting my work on www.galleriasix.it. The account was created on an android Huawey p9 lite, later switched to a p30 lite, linked to my business email [redacted] The account's name is @galleriasix. Please assist me promptly in regaining control of my profile. Sebastiano Dell'Arte
Reported by GetHuman-bertonic on Sunday, September 5, 2021 3:40 PM
I am Sebastiano Dell'Arte, the owner of the @galleriasix account that was hacked on August 18. The hacker has taken control of my account and is demanding a ransom of [redacted] euros. I have reported this incident to the State Police and the Public Prosecutor's Office for the crimes of identity theft and extortion. This is a serious issue as it is affecting my business website www.galleriasix.it, with the hacker using internal messaging for fraudulent activities. I originally opened the account on an android Huawei P9 Lite and switched to a P30 Lite a year ago. The account is linked to my business email [redacted] and has always used the same @galleriasix username. I urgently require assistance to regain control of my profile. Thank you for your prompt attention to this matter. Regards, Sebastiano Dell'Arte. Phone: [redacted].
Reported by GetHuman-bertonic on Sunday, September 5, 2021 3:42 PM
I recently fell victim to a scam on Facebook where a post claimed I could win money by spotting something in a picture. After realizing a friend's account was hacked and I unknowingly followed the scam, my profile was compromised. The hacker changed my password and email, effectively locking me out. They are attempting to target my Facebook friends. To combat this, I created a new account, but the scammer messaged me from my old account, declaring it now belongs to them and demanding money. It's clear they are scammers. Even after multiple reports, Facebook claims it doesn't violate community standards, therefore refusing to remove the profile. As it is the weekend, I cannot reach Facebook's support for help. I am deeply concerned about preventing my friends and family from falling victim to this scam.
Reported by GetHuman-calliwat on Sunday, September 5, 2021 8:29 PM
I have been censored by Facebook for the 9th time simply for expressing my opinion. This infringes on our right to free speech. I find it unfair that stating my disagreement with Biden's actions in Afghanistan is considered bullying, while the person who called Trump a traitor didn't mind. Despite being insulted, when I report it, nothing happens. Facebook seems to favor one side. I'm tired of our voices being silenced just because they differ from others. I want my account reinstated promptly. I have evidence of all unjust suspensions and I'm prepared to escalate this issue legally for violating my rights. I feel discriminated against as a white woman with differing views. It's a matter of adhering to the constitution or facing repercussions.
Reported by GetHuman6561314 on Monday, September 6, 2021 2:00 AM
Hello, I received a notification on Facebook that an ad was posted using my account as an advertiser. I did not authorize this and do not know the person responsible. I am upset and concerned about being charged for an ad I did not create. Despite trying to remove myself as an advertiser and deleting my account, the charges continue to increase, affecting not only me but also my sister and a friend. I am not willing to pay for something I did not do. I have filed a police report and hope for a resolution to this issue. My Facebook ID is شهمينا سافيا وا حاريث and my sister's information is as follows: Name: syuhaidah amnz Email: [redacted] I have tried to add more details but am unable to do so here. Please assist me with this matter promptly. Thank you.
Reported by GetHuman-imannurs on Monday, September 6, 2021 4:17 AM
Dear Sir/Madam, I encountered an issue last October when my Facebook account was blocked for alleged "Phishing" activity. Despite submitting the necessary identity documents, I have been unable to regain access for the past eight months. Unfortunately, a similar situation occurred with my Instagram account shortly after my Facebook account was deactivated. As my online businesses depend on these platforms, I have lost touch with friends and customers, causing a significant impact on both my professional and personal communication. I maintain that I have not breached any of Facebook's community standards. I kindly request a review of this situation and the prompt reactivation of my Facebook account. Your assistance in resolving this matter would be greatly appreciated. I eagerly await your response. Thank you!
Reported by GetHuman6561826 on Monday, September 6, 2021 7:41 AM
Hello, I am experiencing an issue with my personal Facebook account. Unfortunately, the security system mistakenly disabled my account, stating it was against Facebook Community Standards. I have provided all the necessary identification to prove my authenticity and request the reopening of my account at your earliest convenience. Thank you. My official Facebook account was linked to my Instagram account. However, my Facebook account was disabled without valid reasons. I have already submitted a request to the Facebook team, ensuring that I comply with all community rules. I have used my real name, and my personal information matches the details on my account. Kindly consider recovering my official Facebook account. Facebook ID: md. Tamim khan Facebook email: [redacted] Additional email: [redacted] Instagram ID: Itzz_tamim_khan Mobile number: [redacted]5
Reported by GetHuman6561967 on Monday, September 6, 2021 8:46 AM
I accidentally damaged my iPhone and encountered difficulties accessing my Facebook account on a new device. Despite setting up two-factor authentication with a code generator to regain access, I faced an issue during my trip to Italy. Upon my return to the UK, I discovered an email alerting me of suspicious activity with an expired link that ended up locking me out of my account. Unfortunately, I mistakenly deleted the authenticator app. While I can reach the code input stage, I can no longer generate codes without the app. Reinstalling the app proved unsuccessful as the old codes no longer function. Despite keeping the same phone number and SIM card, I am not receiving Facebook's text message codes for verification. Despite sending Facebook copies of my passport twice, they have not accepted my verification attempts. I am desperate to retrieve access to my account as it contains invaluable family photos. Your assistance is greatly appreciated.
Reported by GetHuman-screensi on Monday, September 6, 2021 11:47 AM
I grew up in a poor family and always envied those who had more. After years of hard work, I was blessed with a wife, a home, and a beautiful little girl. Wanting to secure a better future, I decided to invest my modest savings in stocks and cryptocurrencies. Initially, I was thrilled with the returns, but unfortunately, I ended up losing all my money, putting my family's future at risk. With my wife's health condition and my job loss, we are struggling to repay our mortgage. I regret listening to friends about investing. I hope for help from anyone with a kind heart. Thank you for reading, and have a good day! Bank Transfer: OTP Bank: Owner's Name: Károly Budai Account Number: HU92 1[redacted] 0[redacted] 0[redacted] BIC, Swift Code: OTPVHUHB Website: [redacted]
Reported by GetHuman6563891 on Monday, September 6, 2021 12:59 PM

Help me with my Facebook issue

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