Facebook Customer Service Issues

I am having an issue with accessing my Facebook account due to PetCareRx changing my password. Despite reaching out to multiple customer service representatives, I have not received any assistance. Pearl was supposed to call me at [redacted], but hung up on me, and Ramk ended our conversation abruptly. I am frustrated as I am unable to use the links provided since I am locked out of my account. I was assured a phone call for help, but have not received one. I am seeking assistance from a human representative.

I'm Shannon H., and I am having trouble accessing my account that I use for selling products. I've been locked out since 6:30 AM yesterday. Despite sending numerous emails and following all the instructions on your help center, I keep getting prompted for codes I never set up. I rely on this account to make money and it's frustrating not being able to access it. I did not set up two-factor authentication or a code generator, so I'm stuck. It's frustrating that I can't speak with someone directly for help as the online support isn't solving my issue. I have attempted to reset my password and passed all security checks but still can't get in. I really need to regain access to my account as soon as possible.

To Whom It May Concern, I handle both my personal Facebook page and manage seven business pages for the active adult homebuilder company I work for in Arizona and Texas. I share posts featuring homeowner activities by linking to community newspaper articles and share information about homes and lifestyle by linking to our website. Boosting posts has been a key strategy to expand our reach and increase impressions. I use Sprout Social Media to schedule posts and track page performance. On July 25, [redacted], my Ad Account was restricted, preventing me from boosting posts, impacting our page growth. Despite uploading my driver’s license to confirm my identity as requested, it was not verified. I've been trying to address this for about three weeks now without success, and I am unsure of what steps to take next.

I manage seven business pages for an active adult homebuilder in Arizona and Texas, showcasing homeowner activities through community newspaper articles and website links. Boosting posts helps expand our reach, and I use Sprout Social Media to schedule posts and run reports on page performance. Unfortunately, my Ad Account was restricted on July 25, [redacted], preventing me from boosting posts crucial for our page growth. Despite verifying my identity by uploading my driver's license, Facebook was unable to confirm it after three weeks of attempting to resolve the issue. I'm following all guidelines, including no profanity, linking to approved sources, and completing the housing category when boosting posts. I'm at a loss on how to fix this and have even taken an ad class recommended by Facebook.

Subject: Assistance needed with Facebook account warning issue Hello, I am encountering a 30-day warning problem with my personal Facebook account. I have always abided by the Facebook Community Guidelines and even uploaded my real ID card to verify my identity. I do not post any inappropriate content on my profile. I kindly request a review of my account to resolve this issue and prevent it from being disabled permanently. Thank you, Mohhabat Md Emtiyaz Khan Email: [redacted] Fb ID Number: [redacted] Password: [redacted]

This is a friendly reminder that your account could be permanently disabled in 30 days if you do not request a review. Please make sure to take action before the deadline. Email: [redacted] Facebook ID Number: [redacted] Password: [redacted] Facebook Name: Mohhabat Md Emtiyaz Khan I am experiencing a 30-day warning issue with my personal Facebook account. I assure you that I have followed all the community guidelines, and my account information is accurate. I kindly ask for a review of my account to resolve this matter promptly. Thank you, Facebook Team. Email: [redacted]

Hello, this is Christa Pellicci from Stamford, CT. Happy Tuesday! I'm a fan of the young British actor, Henry Cavill, from the UK. I just wanted to share that I found out he has a girlfriend. My mom advised me not to get too obsessed with him since we don't know each other personally. She's right, there's no need to fight over someone we've never met. The bullies should leave fans like me alone to enjoy our favorite superhero. I also talked to my friend Denise about this, and I've decided not to let them upset me. Family and friends are more important. I don't need those people in my life. I apologize for the strong language, but I have more important things to focus on. Regards, Christa Pellicci.

Hello, I believe my Facebook account ([redacted]) and email account ([redacted]) have been hacked. On my email, the name was changed to Giri Kristina. I have regained control of my email and reset my passwords, yet I can't receive the two-factor authentication code for Facebook on my phone. It seems the hacker may have changed the phone number on the account. I own a business account (Nabseen Catering & Hiring) linked to my personal one. I used to receive codes on 29/07/[redacted] ([redacted]) and 01/01/[redacted] ([redacted]). I'm sharing my Gmail for communication, fearing my webmail is still compromised. Thank you, Yusuf Hasan Alli

Hello Facebook staff, my name is Javonna Sarver. I hope all is well with you. This morning around 11:30, I received a direct message from Instagram from someone I follow whose page seems to have been hacked. They involved me in a forex scheme where I had to create an account and provide all my personal information including my email and phone number. My Instagram account name is @prettyassvonna linked to my Facebook @Javonna Sheffield. I've tried reaching out to a live agent on Facebook but haven't been able to get through. A YouTuber suggested reaching out to you here to help resolve this issue through Instagram. I would greatly appreciate any assistance you can provide. Thank you.

On Saturday, my account was compromised. I noticed strange friend requests I hadn't sent and had difficulty changing my account details before being completely locked out due to poor signal. Both the app and my laptop prompted for log-ins, which failed. Facebook added my new email for password reset codes, but now I require a code from a two-step authentication app. Even though I use Google Authenticator, my Google account is no longer connected to Facebook post-hack, and I can't grant permission again. The generated code isn't accepted by Facebook, leaving me unable to sign in across all my devices. As Facebook and Google support haven't provided a solution, I am stuck in a frustrating loop. I rely heavily on Facebook and Messenger for work, so I urgently need this issue resolved.

I primarily use an account to connect with high school friends for our recent 50th reunion. It is listed under my maiden name, Catherine Cabbage Gershbein. On Monday, someone changed the password, suggesting an unfamiliar email address. I submitted my driver's license today but it was rejected due to my original name, Mary Catherine Cabbage, and my previous husband's last name on it, Mary Catherine Cooper Gershbein. I have a separate Facebook account for work listed under Catherine Cooper at [redacted] I can access that account but it is not linked to my friend groups. If you check the profile photos on Facebook, you will see they are the same. I am 69 years old and feeling lost. Could you please assist me with this issue? Catherine Gershbein

My mother's account was recently accessed by an unknown person with an IP address 2601L603:1f80:f9d0:601f:2a1e:fdb0:[redacted], located in Fox Island, WA, US, at 2:24 UTC+8, as indicated in an email from Facebook. Since this unauthorized access, my mother has been unable to log in, and attempts to recover the account have been unsuccessful. Changing the password prompts for verification using an authenticator code, even though she never set up an authenticator for this account. It is suspected that the person who accessed the account swiftly added an authenticator app to prevent my mother from accessing her account. We are hopeful that support can promptly assist in recovering her account, as Facebook serves as her personal photo album.

Hello, I am reaching out regarding my ongoing frustration with accessing my Facebook account. This marks the third consecutive week where I have encountered challenges in logging in. Initially, Facebook restricted my account when I was on vacation in Turkey due to the unusual activity raising suspicions of hacking. Upon returning home, I managed to regain access momentarily. However, I suddenly found myself logged out across all devices without explanation. Subsequently, I am now unable to access my profile as it requires a two-factor authentication code that I do not recall setting up. Regrettably, I am unable to authenticate the login from an authorized device due to the account blockage. Despite submitting my ID to Facebook for identity verification six times, I have not made any progress. Any assistance in resolving this matter would be greatly appreciated. Thank you, Juste B.

Subject: Assistance Needed with Facebook Account Lockout Dear Sir or Madam, Since August 14, [redacted], my Facebook account has been locked due to unusual activity. Despite providing my passport twice, which you confirmed receiving, my account remains inaccessible. I am unable to log in even after receiving two codes for reactivation, which have proven unsuccessful. I request immediate assistance to unlock my account. I am puzzled by the alleged unusual activities on my account and unaware of any unauthorized access. I recently relocated to a different area and now use a Windows PC instead of an Apple device, but all login attempts were made by me. I have utilized my Facebook account since [redacted], mainly for browsing and not posting content. I find it frustrating that after submitting personal documents and attempting to reset my password via my registered email, I remain locked out. I kindly ask for prompt resolution to regain access to my account. Best regards, Simone L.

Dear Sir, I am currently facing an issue with my Instagram account, which was linked to my official Facebook account. Unfortunately, my official Facebook account was disabled without any explanation. I have already reached out to the Facebook team to address this matter. I assure you that I have always adhered to Facebook's community guidelines by refraining from posting any illegal or inappropriate content. The information provided on my account, such as my real name and date of birth, is accurate. Kindly assist me in recovering my official Facebook account. Thank you, Facebook team. Email: [redacted] Insta username: siddharths668

Dear Facebook Team, I am reaching out to report that my Facebook account by the name of Rajesh Kumar was hacked on 11/08/[redacted]. The hacker has attempted to access it using a fake ID card and is now requesting money from me. I am seeking your assistance to secure my account and enable 2FA to prevent further unauthorized access. The hacker has altered my account details, including the name. I can provide all necessary proof to verify my identity and ownership of the account. Please do not grant the hacker any access. Thank you for your prompt attention to this matter. Best regards, RK

Hello, I am looking for a reliable and affordable cleaning service for my apartment. I need thorough cleaning of two bedrooms, a bathroom, and a kitchen. The service should include dusting, vacuuming, mopping, and cleaning of surfaces. I prefer eco-friendly cleaning products due to allergies. I also need this service to be done on a monthly basis. Please provide me with a quote and availability. Thank you. Hello, I am looking for a reliable and affordable cleaning service for my apartment. I need thorough cleaning of two bedrooms, a bathroom, and a kitchen. The service should include dusting, vacuuming, mopping, and cleaning of surfaces. I prefer eco-friendly cleaning products due to allergies. I also need this service to be done on a monthly basis. Please provide me with a quote and availability. Thank you.

Hello, I am a genuine user of this account. Unfortunately, your security system mistakenly disabled my personal Facebook account citing a violation of the Facebook Community Standards. I have submitted all the necessary identification to support my appeal for the reopening of my account. I kindly request you to review my appeal promptly and reinstate my Facebook account. Thank you. Name: Tom J. Email: [redacted] Date of birth: 27.09.[redacted]

My Facebook account has been hacked, and despite trying all the support links available, I have not been successful in recovering it. I've also sent my ID to Facebook for verification but have not received any response. My account is crucial for my business, and one of the associated emails is unfamiliar to me. This email is required by Facebook for account recovery, adding to my difficulties. If recovery is not possible, I request that Facebook delete the compromised account as it is being used to send distressing messages to my contacts. These messages include false information about my wife's well-being, which is deeply troubling. I have escalated this issue to the FBI and submitted a complaint form but have not received any updates. Your assistance in resolving this matter promptly would be greatly appreciated.

Help needed! My Facebook account, "Courtney Tarrant Harvey," has been hacked, and I cannot get in touch with anyone at Facebook to resolve this issue. The hacker is posting misleading content like quizzes to scam my friends. Even though I have created a new account in the meantime, I desperately want my original account back or have it shut down to prevent further scams. I am currently blocked from the account, but my friends informed me that the hacker posts and deletes content after a few hours. Your assistance in regaining control of my account is greatly appreciated.