Facebook Customer Service Issues

My account was compromised early this morning at 1:30 AM. I have already reported the issue and verified my identity by submitting my driver's license. Unfortunately, the hacker's email has been added to my contact information, causing your emails to reach them as well. Additionally, the hacker has activated two-factor authentication on my account, making it impossible for me to access it without the code. I am willing to provide any necessary proof, including my address and driver's license details. My account is registered under Jacquie Bennett with the email [redacted] An alternate email is [redacted] If it is not possible to recover my account, I understand if you need to delete it. I am frustrated by the current situation and would appreciate guidance on the next steps. Thank you, Jacquie Bennett

Hello, My name is Manish Patiyal from India. I've had a Facebook account for many years where I showcased my work as a dog breeder at Glamorous Kennel. I recently received notice that my account was disabled for not complying with Facebook's rules. I never advertised puppies for sale, just shared updates. Losing years of photos and connections is disheartening. I kindly request to reactivate my account associated with [redacted] and [redacted]. If I unknowingly violated any policies, please guide me to avoid it in the future. Hoping for a positive response. Thank you. Regards, Manish Patiyal

While using Instagram, I suddenly received a pop-up stating there was unusual activity on my account. I followed the steps to verify my account, and it mentioned I would regain access within 24 hours. After waiting 30 days, I tried logging in only to find my account had been disabled for alleged policy violations. Despite being certain that I hadn't broken any rules, I checked the terms again and reached out to Facebook since my Instagram was connected. They instructed me to send a code along with my username and details, but unfortunately, I didn't receive a response after that. I am eager to have my account reinstated and regain access as soon as possible.

I am unable to access my Facebook account due to issues with 2-factor authentication. Despite submitting my new phone number, the code continues to be sent to my old number. I have also provided my email and passport details multiple times without any response or access to my account. This situation is extremely frustrating, and I urgently need to gain entry to my account. Please disable 2-factor authentication or update the contact information to my email or new mobile number. Details: Name: K. Musaad New Mobile Number: [redacted]7 Country: New Zealand Email: [redacted]

I am unable to access my Facebook account due to an issue with two-factor authentication. Despite following the steps to update my phone number and even submitting my email and passport photo, I have not received any assistance after several months. This situation is frustrating, and I desperately need to regain access to my account. I kindly request to either disable two-factor authentication or update the phone number to receive the code via email. Your prompt attention to this matter would be greatly appreciated.

Hello, I am Sodje Anthony Ogheneochuko from Nigeria. I have been using Facebook for about 20 years. Recently, in July [redacted], while chatting with a friend, Esther Erhurhu Becky, on Facebook about a business opportunity she mentioned, I fell victim to scammers who had hijacked her account. I unknowingly transferred ₦[redacted],[redacted] (One Hundred Thousand Naira) to the scammers' account. Subsequently, my account was hacked, and the scammers are now using it to deceive my Facebook friends. Some friends have already fallen prey and sent money, thinking they were helping me. I am requesting Facebook to completely block my hacked account. I have unsuccessfully tried to recover it and even opened a new one named Anthony Sodje, but Facebook blocked it citing suspicious activity. My contact details are [redacted]7, [redacted]7, [redacted], [redacted] I hope Facebook will heed my plea and take action against the fraudsters.

I have encountered a problem with my Facebook account being hacked. Unfortunately, I am currently locked out of both my email and phone, making it challenging to receive a security code to regain access. The situation escalated when I answered a security check incorrectly, resulting in my Facebook sessions being abruptly terminated on all my devices - including my phone, Kindle, and work and home computers. I am eager to safeguard and recover the valuable information stored in my account and resume participating in Facebook groups. I am prepared to provide my identification to reclaim ownership of my account, as the security check was initiated from New York while I reside in Nevada. My name is Travis L. Clark, and I am based in Elko, Nevada. As a Tax Preparer, I find solace in exploring the world of 3D printing. I kindly request prompt assistance in resolving this matter. Thank you.

I am having trouble finding the correct reporting page on your website. I urgently need assistance due to a security issue with my Gospel musician Yohannes Wakgari page on Facebook. Hackers have compromised my account by changing the verification phone number to [redacted]. They posted unauthorized content, and I can no longer access my page. I can provide proof of ownership. The hacked page is linked to my personal Facebook, Yohannes Wakgari, which is accessible to me. Please help me address this matter promptly. Thank you.

I am Manuel Lino Faelnar. My Facebook account is registered under this name. Unfortunately, I have inadvertently ended up with four Facebook accounts named Manny Faelnar, some of which have been compromised. One of the accounts was blocked when someone attempted to change my password, but now it appears active again. I am struggling to access these Manny Faelnar accounts due to forgotten passwords and their age. I kindly request the removal of all four Manny Faelnar accounts to avoid confusion among my friends and family. For verification purposes, I am providing two email addresses and two mobile numbers: <[redacted]>, <[redacted]>, +[redacted]05, +[redacted]24. I am unsure which email addresses or mobile numbers were used to create the Manny Faelnar accounts. Thank you, Manuel Lino Faelnar.

Hello, I have a Facebook account linked to an email provider that recently shut down without warning. I could access Facebook on my computer until today, when I tried to log in using my smartphone. Facebook requested a confirmation code via email or to identify previously sent messages. I selected the latter but was unsuccessful. Unfortunately, I can no longer utilize this option, and I am unable to access my account, even on my computer. My account isn't associated with a phone number, and I haven't designated any trusted friends. Is there a solution to regain access to my account? Thank you, FF

On July 27, [redacted], I was informed that my Facebook password was changed by an IP address [redacted].[redacted].35.15 in Tokyo. Since then, I have been unable to access my two Facebook accounts ([redacted] and [redacted]). I have tried to change the password multiple times, but the email addresses provided to reset the passwords are not mine. The password reset codes sent via SMS to my phone number 00 33 6 77 91 91 80 do not work (I am directed to a message stating the site is unavailable). I also sent an image of my ID card, and on July 29, [redacted], I received a response stating, "We cannot grant you access to this account or respond to your request until we receive an ID document in an accepted format confirming the account information." I am at a loss, thank you for your assistance. G. Girard 11 Rue François Albert [redacted] ST ETIENNE Born on 26/08/[redacted] Tel: 00 33 6 77 91 91 80 Email: [redacted] Email: [redacted]

I am seeking assistance with my Facebook advertising account. Despite having some ads approved, others were rejected without clear reasons. The main issue arose when an unauthorized ad was run on my account, resulting in a charge of $0.63. Subsequently, my ad account was blocked due to suspected unusual activity. Despite efforts to resolve this by changing passwords and removing payment methods, I have been unsuccessful in reactivating the account. Communication with Facebook has only resulted in automated responses. Additionally, some products in my catalog were banned without explanation, leading me to remove the catalog entirely. I want to comply with Facebook's policies and need to advertise my products, especially given the current market challenges due to Covid-19. Your prompt assistance in re-enabling my ad account would be greatly appreciated. Thank you for your help.

My personal Facebook account was disabled 4 months ago. There are only 24 hours remaining before it is permanently disabled. I have always followed Facebook's community guidelines and have not engaged in any inappropriate behavior on my account. I store important family pictures and personal data on this account. Please, Facebook team, I request your assistance in recovering my account as it is very important to me. Thank you, M. Gaza Email: [redacted]

Dear Support Team, I have been a loyal user of Instagram and Facebook for the last 6 years. However, this morning, I was unable to access my account, and upon checking with my friends, I discovered that something inappropriate had been shared from my Instagram account, resulting in it being deactivated by the Instagram committee. I strongly believe that my account was hacked to carry out these actions. I kindly request you to reinstate my account after investigating the situation, as I have never engaged in such behavior in the past 6 years. I assure you that it will not occur again. I apologize for any inconvenience caused and seek your prompt assistance in reactivating my account so I can reconnect with my friends and followers as I have been doing for the last 6 years. Instagram Account Details: Account Name: Mrinal Singh User ID: mrinal.yash Email: [redacted] Phone: [redacted] Facebook Account Details: Account Name: Mrinal Singh (since [redacted]) Email: [redacted] Phone: [redacted]

I, along with my cousins, am part of the "Söskenbarnetreff [redacted]" event. I encountered an issue while trying to repost a picture of a cousin holding our grandmother's hand. Each time I attempted to share it, I received a message stating, "a problem has occurred, etc." Despite multiple attempts, I was unsuccessful in getting it published. Yesterday, I uploaded another picture featuring my grandfather, two aunts, and one of them with three of my young cousins beside her. It was a farewell photo as we are leaving the island. However, to my surprise, the picture was removed today without any explanation. I am hoping for clarification and would appreciate the opportunity to have the photos posted. I have contacted my helpdesk in Sweden, and they found no technical errors on my end. Best regards, Marianne K.

Hello, on August 13th, I purchased a new phone and attempted to transfer data from my old phone to the new one. Unfortunately, during this process, I encountered an issue with my Messenger account. Despite numerous attempts over the weekend to resolve this problem, my Messenger account seems to have disappeared. When I tried to reset the password, I was led to an account unfamiliar to me, with the username BULLMANN GUTT, which did not match my account from August 13th. My usual login address is [redacted], yet the only address I found associated with the account was [redacted], which I have never used for Messenger. I urgently need help to recover my account as it contained valuable contacts including family, friends, and coworkers. I previously deleted my Facebook account, but I've been using Messenger daily. I am in desperate need of assistance.

Hello, I accidentally disabled my account after encountering an issue with setting up a small business page last month. Unfortunately, I didn't complete all the necessary details then. I am a widower with only one daughter who resides in another country with my sister. I used to share my daughter's photos and videos on Facebook since I have limited phone storage. Losing access to these memories has been devastating. My daughter means everything to me, and Facebook is our primary means of communication. Please, understand the emotional impact of losing this account. Restoring it is crucial to my well-being. I am desperate to regain access, as it is the only way I can stay connected with my daughter. Your speedy assistance in recovering my account would mean the world to me. Thank you for your understanding.

Subject: Facebook Account Compromised Hello Facebook Support, I hope this message finds you well. I regret to inform you that my Facebook account has been compromised. I realized the breach when I discovered that my password had been changed on Sunday, August 15, [redacted], at 3:30 AM, as indicated in the email notification. Despite my efforts to follow the account recovery guidelines provided by Facebook, I have been unsuccessful as the associated email address has been altered. Unfortunately, the security procedures were ineffective due to the lack of access to the new email address. I was also unable to locate the link that was supposed to be sent to my original email address when changes were made. Here are my Facebook account details for reference: Email: [redacted] Contact Number: +6[redacted] [redacted] URL: www.facebook.com/nelson.m.han I am hopeful for your prompt assistance and support in resolving this matter. Thank you, Nelson Han

Hello Facebook Team, I am experiencing restrictions from Facebook preventing me from posting in some groups. Despite following my usual posting schedule, there seems to be a limit on certain groups, while others still allow me to post. I have been consistently contributing to veteran military groups by sharing daily memories and other related content. I have reported this issue several times to Facebook, yet the problem persists. I am only sharing content relevant to military groups and refrain from posting about politics or any non-military topics. Many veterans rely on the information I provide, so it is essential for me to be able to post consistently. I appreciate your assistance in resolving this issue promptly. Thank you, Facebook Team

I recently joined as a new member on 8/13/21. I reside in zip code [redacted], but when using Facebook Marketplace, it placed me in a Philadelphia, PA zip code initially. I believe I managed to correct it, but I am unsure. I mainly use Marketplace to sell items. Initially, I was selling on my husband's phone, but it became inconvenient for him due to work interruptions. That's why I installed the Facebook app on my personal iPhone ([redacted]), and now I'm encountering the following challenges: 1. As a new member, Marketplace only allows me to post one item every 24 hours. How long until I can post multiple items in a day? 2. When listing an item for sale, I don’t see the screen to choose groups where I can list my item. How can I get that screen to appear? 3. The "House" symbol for Marketplace is missing from the bottom of my screen. I prefer it over selecting the word "Menu". I appreciate the option to email Facebook for help. Dealing with Marketplace issues while battling the loss of my father and sister to Covid last year is quite stressful. I hope my issues are clear for your assistance.