Facebook Customer Service Issues

My account, Matthew Townsend, associated with the email [redacted], has been compromised. When I try to access www.facebook.com, I am prompted to log in using my email and password. Even after entering the correct information, it does not recognize my account. It then asks for a current or old password, which I provide, followed by a request for a 6-digit code from the Code Generator or a 3rd Party app. However, I am unable to receive the code for authentication. Clicking on the "Need another way to authenticate?" link suggests using the Facebook app on a mobile device, which I cannot do as I am unable to access my account. The alternative method of approval from another device has also proved unsuccessful. I require assistance to resolve this issue. Thank you for your help.

Hello, I noticed that you were able to help me access my account. However, I kindly request that you remove all email addresses associated with my Facebook account and replace them with the new secure email address I provided. Despite receiving a password reset link from you, someone else was able to gain access at the same time and remove my access. I hope you can assist me once more. Please remove all existing email addresses and update it with the new secure one to ensure the safety of my Facebook account. Your prompt attention to this matter is highly appreciated. Thank you for your assistance, Facebook team.

Hello! I am Raja Abdul Rehman. I hope you and your families are doing well during this pandemic. I am sorry to bother you, but this is very important to me. My Facebook and Instagram accounts have been disabled for supposedly violating community guidelines. I have been using these accounts since [redacted] and have never posted any inappropriate content. On August 10, [redacted], I received numerous emails stating my posts were abusive, leading to my accounts being disabled. Upon appealing with my national ID card photo as proof of identity, the situation with both accounts remains unresolved. I recently discovered that a video containing inappropriate content was shared from my account in a group I am unfamiliar with. I strongly condemn such content and believe it may have been a mistake or overlooked by a younger family member who has access to my phone. My Instagram account, linked to Facebook, faces a similar situation. I sincerely apologize to the Facebook community for any distress caused. My online accounts are essential to me as a business student in my 5th semester, providing a means to stay connected with friends and family. These accounts hold my personal information, memories, and achievements. I appeal to the Facebook team to reconsider and grant me access, assuring full compliance with community guidelines. I regret any content shared unintentionally and assure it will not happen again. Thank you and have a pleasant day! Facebook: www.facebook.com/raja.rehman20 (Raja Rehman) Instagram: @abdrxhm

Hello Facebook Team, I hope this message finds you well. I am experiencing a significant issue with my Instagram account. As a content creator, I rely on Instagram to share my work and connect with others. However, on the morning of May 16th, I was shocked to discover that my Instagram account had been disabled without any apparent reason. I have always adhered to Instagram's community guidelines while creating content related to photography and videography, which are my true passions in life. Losing access to my account has greatly impacted my motivation and ability to showcase my work. I kindly request your assistance in reviewing my case. Thank you for your attention. Many thanks, Mohmed Ali.

My Facebook Ads account was disabled, and Facebook requested verification of my identity. I submitted a screenshot of my ID card, but my account remains disabled. The notification states: "Identity Confirmation Failed," and I am unable to request a review. When attempting to request a review, I receive a message stating: "You must confirm your identity before requesting a review." I have been trying for about a week to resolve this issue without success. I am unable to contact support. I need to email a picture of my ID to verify my identity and have my Ads Account reviewed. My business relies on advertising through Facebook and Instagram. Thank you for any assistance you can provide.

Dear Sir, This is to bring to your attention that the social media page of HERMESensemble has been compromised. Our team and I were wrongfully removed as administrators of the page on Tuesday at 00:23, leading to unauthorized live sessions being broadcasted. Despite numerous attempts to regain control by following Facebook's reporting procedures, we have not received any assistance, and the broadcasts persist. We kindly request your help in restoring our administrative access to the page, which should be awarded to [redacted] Your prompt assistance in this matter would be greatly appreciated. Sincerely, KEVIN VOETS HERMESensemble +32 [redacted] 82 93 17 [redacted] www.hermesensemble.be

I am encountering difficulties accessing my Facebook account due to issues with two-factor authentication. Previously, I set up the two-step authentication but uninstalled the app without noting which specific app it was. Besides, my phone number has changed, rendering my old number - connected to my account - inaccessible. Recently, I deactivated my account and used the security feature on Facebook to log out from all previously logged-in devices. Presently, I am without any recognized devices, the old phone number, or the code generator app for two-factor authentication. I possess only my username, password, and access to the email associated with the Facebook account. Despite numerous attempts to reactivate my account, I am unable to receive the necessary code. Facebook prompts for the code, which I cannot retrieve, offers to send it to the old number that I no longer have, or requests login from a recognized device that I have erased. The sole remaining option is to submit my ID picture, which I have done multiple times using my National ID and passport; unfortunately, I have not received a response from Facebook. I am unsure how to proceed in this situation.

My Facebook account is deactivated. I haven't posted any inappropriate comments or violated any terms to deserve this. This is where I keep my personal documents and photos. The account is crucial to me, holding valuable documents. I urge you to reactivate it. Genuine feedback for Facebook, bad service! Kindly restore my personal account.

Hello, I need assistance with my Facebook account. I received a message stating that my account has been locked due to unusual activity. When trying to upload pictures, I often encounter errors. Despite trying to send other photos, I eventually received an email requesting a form of ID to match the account information. I attempted to reply to these communications but to no avail. The tool requests various types of ID, including a driver's license, which I submitted but encountered an error. I also tried uploading a current picture of myself, yet faced difficulties. Can you assist me in resolving this issue? I am willing to provide additional photos if needed. If there is a picture of me on file, please let me know, and I will check if I have access to it. If there is a phone number available for assistance, kindly provide it. You can also reach me at [redacted]. Thank you for your help, Ted N.

I need assistance. Facebook has locked my account due to unusual activity. When trying to upload pictures, I kept encountering errors. After trying to respond to emails from Facebook, I was unsuccessful. They requested a form of ID matching my account information. I attempted to upload my driver's license as requested, but it was not accepted. I'm seeking help to resolve this issue. If Facebook has a picture of me on file, I can provide more images for verification. Please let me know if there is a phone number to call or contact me at [redacted]. Thank you for your assistance. - Ted N.

I recently performed a factory reset on my phone without backing up my Google Authenticator app, resulting in the loss of all my codes. Despite verifying my ownership of the account through my Google account ([redacted]) and phone number [redacted], I have not received assistance. I provided my passport and ID card as requested, but have not made any progress. The account in question uses a nickname instead of a real name for security reasons due to personal circumstances. The private account is under the name Michel Azvdo and the working account is under the name Micr Esix ([redacted]), the latter of which I am unable to access. I urgently need to regain access to this account to retrieve important emails. Your help in recovering the data from this account or resolving this issue is greatly appreciated.

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. I adhere to Facebook community guidelines and have stored important personal information on my account. I cannot afford to lose this data. My identity is confirmed on my Facebook account, and I have already submitted my documents for appeal. Please review my account and contact me to resolve the issue. I have not violated any guidelines, so please do not disable my account. Kindly reopen my account. Thank you, Sparsh S. India Instagram username: sparsh._.sharma

My Facebook account (@smilyshivam) has been disabled unfairly. I have not violated any policies or posted any inappropriate content. This account is essential to me, containing personal documents and photos. I kindly ask for the reactivation of my account. Thank you. Email: [redacted]

Hello, I am Elizabeth. My ad account was disabled incorrectly, preventing me from running ads on my Facebook or Instagram business page. Initially, I set up the ad account for my sister's Shopify store connected to her Facebook page. Despite this, I couldn't use the e-commerce option to sell products on Facebook. Even after requesting a review, my account was still disabled, limiting my ability to create ads. I am currently trying to unlink the Shopify commerce, but I am facing challenges. I recently published a book and aimed to promote it on Instagram and Facebook, but the disabled ad account hinders me. Despite submitting my ID photo for verification, my account was permanently disabled due to identity verification issues, which I was not promptly informed about. This situation is distressing as I have always used my ID without issues. I need urgent assistance to resolve this matter as I believe I have not violated any advertising policies. Please advise on how to proceed.

On Wednesday evening, while browsing my Facebook group, I received a message asking me to contact Facebook about an urgent matter, warning that I might be locked out if I didn't. After replying, I received a smiley symbol. It wasn't until last night when I attempted to log in that I realized I couldn't access one of my Facebook accounts. Despite trying my usual login, it prompted me for my password. When it didn't recognize it and I attempted to reset it, both methods through Messenger asked for an email and phone number that I no longer have access to. I need help recovering my Facebook account that appears inactive since Thursday morning. I have a large number of friends on one account and only a handful on the one I'm struggling to log in to. Both profiles feature a dog as the profile picture. If possible, assistance with resetting my password by sending a temporary or reset link to my email address starting with sab... would be greatly appreciated.

Dear Sir or Madam, I have a question or issue regarding my Facebook account. I had a different email and phone number linked to my account in the past. I have changed my phone number but did not update it on Facebook. I no longer use the old email and cannot remember the password. When I changed my phone, I forgot the password to my Facebook account and can't reset it now as I changed my phone number and no longer have access to the old email. This account is important to me as I have old messages, photos, and friends there, and I would like to regain access. It really means a lot to me. Can you help me with this? I would prefer to discuss it over the phone. Thank you in advance for your assistance. I look forward to your response. Kind regards, Anita K.

Hello, I require assistance as my official Facebook account has been disabled. I have not violated any community standards by commenting, as this account is personal, where I have shared personal documents, photos, and comments. Despite this, my account has been disabled. I have always abided by Facebook's commenting guidelines and request that my account be reactivated. I kindly ask for a representative from Facebook to address this matter promptly. I urge the Facebook team not to disable my account and to restore access to my personal Facebook account. Thank you. Feedback on Facebook has been unpleasant. Email for contact: [redacted] Phone number: [redacted]. Account name: Smily Shivam.

I am experiencing an issue with my personal Facebook account being disabled. I have not violated any community standards or posted any inappropriate content. I have shared personal documents and photos on my account, and all my comments are in accordance with Facebook guidelines. I kindly request the Facebook team to reactivate my account as soon as possible. I hope my account can be reinstated without any further issues, and I look forward to continuing to use Facebook. Thank you for your attention to this matter. Email: [redacted] Mobile number: [redacted] ID name: smily shivam

Hello, Three days ago, I received a verification code from Facebook while I was asleep, indicating a potential account breach. Upon trying to access my account, I realized it had been hacked roughly 22 minutes before. I felt anxious as I attempted to reset my password but was prompted to enter a new email instead of my main one, with no option to receive a code on my phone. Fortunately, my Instagram account is safe as it is linked to a separate email. However, I am unable to retrieve my Facebook account as the associated email is inaccessible, and the password reset is not working. I have submitted my ID passport to Facebook, but I have heard that it may take several months for them to respond. I am in urgent need of assistance to regain access to my Facebook account. Regards, Kim

My Facebook account was disabled after my roommate uploaded a video and sent messages as a prank. The video showed inappropriate content and was posted without my knowledge. When I discovered this, I attempted to delete the messages, but encountered an error and could not remove the video. Unfortunately, my account was disabled shortly after. I want to clarify that I do not engage in harassing behavior or post offensive content. I mainly communicate with my family members on the platform and avoid controversial topics. I feel unfairly punished for my roommate's actions, and I hope to have my account reinstated soon.