Facebook Customer Service Issues

Hello, I am currently experiencing difficulty accessing my Facebook account. I believe it has been disabled or locked, and I cannot recall my password. Regrettably, I lost my password during a challenging period after my mother's passing last year. I attempted to access my account from a different computer without success. The last content on my account was comprised of precious photos and announcements related to her funeral. I am deeply troubled that I am unable to access the heartfelt messages people left. I am seeking assistance in regaining access to my account. I possess emails from individuals attempting to tag me, a photo of my profile picture on Facebook, and valid identification such as an ID or passport for verification purposes. Thank you for your attention to this matter. Sincerely, Claudette C. Contreras.

My Instagram account got blocked when my friend shared a video. I've already tried fixing it through Facebook's Help Center, but no luck so far. If anyone has faced a similar issue or knows how to resolve this, please share your solution. It would be greatly appreciated. Thank you.

Hello, my name is Bryan Gregory. I created my Facebook account with the email address "[redacted]" sometime between [redacted] and [redacted] while deployed to Iraq. I forgot my current password, and I can't access my backup email to reset it. I've attempted to reach out to the company of my old email address, but they require my old telephone number from that time, which I can't recall. My Facebook name is Lucious Giuseppe. For further assistance, please contact me at [redacted] I would appreciate a password reset and possibly changing my backup email address if feasible. Thank you.

I am Ted N. and recently encountered an issue with my Facebook account being locked due to unusual activity, even though I have been the only user. I was in the process of posting a sewing machine for sale when the account was locked. Despite many attempts to resolve this using the provided steps, I got stuck at the photo identification stage as my submitted photos did not match the team's expectations. I even shared various images of myself from different time periods in an attempt to unlock the account to no avail. If I knew which specific photo the Facebook team was referring to, I could locate it. I seek assistance in resolving this matter promptly. Thank you for any help provided.

I'm experiencing difficulty logging into my Facebook account after changing my phone. Despite attempting to log in, I'm prompted to go through authentication by receiving a code via SMS or using a key generator. I didn't receive the SMS code and am unsure where to locate the key generator as it seems to only be accessible online on my account. I've reported this issue to Facebook support, added my passport, but unfortunately, nothing has changed. I haven't received any emails or guidance from Facebook on how to resolve this issue. I would greatly appreciate assistance from Facebook to disable the two-factor protection, as it has been causing inconvenience rather than enhancing security. Thank you in advance. Email: [redacted] Name: Dmitriy Surname: Barsukov

Subject: Urgent Account Security Issue - Need Help from Facebook Support Hello Facebook Support, I am reaching out regarding a serious security breach I encountered this morning. At 7:19 AM EDT, my account was accessed by an unknown person from Jacksonville, FL. They changed the primary email address to c************[redacted] I have been unable to recover my account as the reset code is being sent to the hacker's email address. Despite receiving warning emails at 10:46 AM and 11:30 AM EDT, I have not been able to regain access due to the hacker's interference. I attempted to use a 2-factor authenticator app but faced difficulties setting it up correctly. Additionally, my account seems to be hidden or disabled by the hacker, as it is not visible to my family members who tried to report it as hacked. I provided a photo of myself with my US passport for manual review, but the process may take days. I am eager to regain control of my account and seek guidance on enabling 2FA properly and expediting the review process. Your prompt assistance in this matter would be greatly appreciated. Thank you for your help, Sheila DeBonis

Last week, a friend accused me of sending a friend request to one of her relatives without my knowledge. Despite showing her my sent requests history, she remains upset. She mentioned it was sent on July 5th to a relative with either her maiden name O'Neill or her married name Chollar. To prove my innocence, I checked my activity for July 5th and found no such request sent from my account. I will attach screenshots of that day's activity for evidence. This situation is distressing as we have been friends for over 50 years. I seek assistance in understanding how this could have occurred without my involvement. Although I am aware of the possibility of hacking, there was no other suspicious activity on my Facebook account that day. I appreciate any guidance on clarifying this misunderstanding. Thank you.

My Facebook account has been disabled, and I need assistance to resolve this issue. We need help to regain access to our Facebook account for Mae B Farms. Recently, we updated the Date of Birth to reflect the year our business was established ([redacted]). Unintentionally, this change led to the account being disabled because it indicated that we are underaged and therefore ineligible to use Facebook. This account is vital for our business as it contains two Pages that we manage, and we are actively engaged in business activities on Facebook. We kindly request to modify the birth year from [redacted] to [redacted]. I have attached our Business Permit and my ID as the business owner to verify our identity. If more details are required, please inform us. Thank you sincerely, MAE B FARMS

I did not get hacked. I mistakenly clicked the email about suspicious activity while trying to reset passwords on my two chromebooks. The recovery code I received was [redacted]3. My Frontier email is [redacted] I need help unlocking my account. My name is Darlene Guarascio and you can reach me at 1-[redacted]. Thank you.

Dear Facebook Customer Service, I am Khoa Dang Nguyen, known as Nguyen Khoa on Facebook. My Facebook account, registered with the email [redacted], is encountering issues along with my Instagram account since August 9, [redacted], due to a policy violation. Regrettably, I unknowingly shared a video on Messenger that contained inappropriate content. This occurred at 01:30 am on August 9, [redacted], with my friend, and we were both unaware of the content as it was deceitfully hidden by the video editor. I accept responsibility for not thoroughly reviewing the video before sharing it. I urge you to review the conversation between me and my friend, as we did not discuss the inappropriate subject. My Facebook account, active for over 8 years without any prior policy violations, holds cherished memories with long-lost relatives. Additionally, my Instagram account, connected to Facebook, contains valuable photos of a deceased friend. Losing access to both accounts simultaneously has been incredibly challenging for me. I appeal to the Facebook team for assistance in reinstating my accounts. I assure you that such an incident will not recur. Your prompt assistance in this matter would be greatly appreciated. Thank you for your attention to my situation. Sincerely, Khoa

Account Access Recovery Hello. I am experiencing issues logging into my Instagram account. I couldn't remember my password at first. Then I found it in a notebook, but now it requires identity verification. The phone number linked to the account is no longer active. I also don't have access to the email, can't remember the password, and can't recover it. The phone where all this was set up is broken. I can provide all necessary details for recovery. This is my professional page with photos and videos of my work. However, there are also some personal photos of me (profile and wearing glasses). Registration in approximately July [redacted]. Logins used: tamara.amani06 tamara.amani.orstxo tamara.amani.magas.stylist tamara.amani.magas.vld (vladikavkaz) tamara.amani Last login date (online activity) was on 15 or 16 July [redacted] from a Samsung Galaxy S7 Edge device. Location: Znamenka, Kirovograd region, Ukraine Current email: [redacted] Phone: +[redacted]01

I am experiencing difficulty logging into my Instagram account as I forgot my password and now face identity verification challenges. The linked phone number is no longer in use, and I cannot access the associated email due to a forgotten password and a broken phone. I have all the necessary information for account recovery. I need help with regaining access to this account, which contains important work-related photos and videos. The account was registered in July [redacted] on a Samsung Galaxy Mega device with Android OS. The login details used were tamara.amani06, tamara.amani.orstxo, tamara.amani.magas.stylist, tamara.amani.magas.vld (vladikavkaz), and tamara.amani. The last login date was on 15 or 16 July [redacted] from a Samsung Galaxy S7 Edge device in G. Znamenka, Kirovohrad region, Ukraine. The valid email associated is [redacted], and the phone number is +[redacted]01.

Two weeks ago, my Facebook account, Alfie Datara, was disabled. I created this account to stop using my old one, tonyjamesoreilly, as I received unwanted mail and posts. When trying to update Alfie Datara's profile, which was dedicated to my German shepherd dog and close contacts, it got disabled. I have provided explanations, ID, and photos five times as requested. Despite this, I keep being asked for more ID and warned about the account closure. I cannot provide my dog's ID, but I have sent photos and my driving license. I am not a scammer or a security threat. The lack of communication and unnecessary requests are frustrating. I need Facebook to connect with my family and share photos with my 90-year-old mother and grandchildren. Please restore my account after reviewing the information provided.

My Facebook account was compromised and linked to a different email while I was sleeping on 8/10/[redacted] at 3:00 PM EST. Although I managed to have my email re-added to the account, the hacker's account is still connected to it. I have been experiencing numerous errors when trying to recover my account. When attempting to change my password by receiving a code via email, I get an error stating I have tried too many times. When trying to reset the password using my email, it prompts me to log in, which I cannot do as the account is "deactivated." When I enter my phone number, it indicates my account has been deactivated for too long. These issues persist despite my multiple attempts on various devices. I urgently need assistance to regain access to my account, as it contains valuable connections and cherished memories. Your help in resolving this matter is greatly appreciated.

My Facebook account was disabled suddenly without warning or explanation of the reason. This has caused me to lose contact with the authors I work with as an apprentice editor, which is very frustrating. I believe I have not broken any rules or guidelines set by Facebook. On August 12, [redacted], I was asked to confirm my identity with a photo ID, which I did. However, after that, I received a message stating that my account had been disabled for a violation of community guidelines. I admit to using a pseudonym for privacy in my writing career, which I don't believe harms anyone. I am eager to have my account reinstated promptly as I have always used it responsibly. I would like an apology for the inconvenience this has caused to my work, as I believe Facebook is at fault for this situation. Thank you.

Hi, this is Christa Pellicci from Stamford, CT. Hello, how are you? Good morning and happy Thursday afternoon. I just wanted to inform you that I am a fan of the young British actor, Henry Cavill, from England, London, UK. I keep receiving unwanted ads on Facebook from various universities and colleges, which is causing me distress. I would like this harassment to cease. It is important to note that Henry Cavill is in a relationship with Natalie Vilacuzo, as seen on Instagram. Please stop the harassment towards both him and me, Christa Pellicci, from Connecticut, or I will take further action by involving the authorities. Thank you.

Hello, my name is Ciara Hughes and I have been locked out of my Facebook account under [redacted] since July 28, [redacted]. I received an email on 7/30/21 indicating that on August 13, [redacted], it will be expired. I have attempted to recover my account by using another email, and after following instructions and providing my State ID, I am still unable to get it approved. I have used both the app and the computer but have not received a response in over 48 hours. Attached to this email is my photo ID for your review. I appreciate any assistance you can provide to help me resolve this issue. Thank you.

Dear Facebook Support Team, I believe my Facebook account was suspended in error. I always adhere to the community standards set by Facebook. Kindly reactivate my account to allow me to correct the mistaken birth year input by my son. I cherish using Facebook and have been a loyal user for a significant time. Thank you for your attention to this matter. Best regards, Rabieh Ghaznavi Email: [redacted] Facebook Page: Afghan Beauty

Facebook is threatening to suspend my account within 30 days despite me providing the six-digit authentication code they sent me. No reason was given for this action. I was expecting a confirmation email to my email address [redacted] but have not received it yet. The suspension might be related to my posts about human rights violations in India-occupied Kashmir. Concealing disclosures of war crimes could lead to liability under the Alien Tort Statute. I hope that Facebook will restore access to my account for Asenueh Meritye.

I initially contacted Mathew I. on July 23 regarding purchasing an iPhone SE2000 listed on a marketplace for $[redacted]. After he mentioned the total cost would be $[redacted]+ with shipping, I made the payment through the marketplace platform right away. However, he indicated he didn't prefer that method and claimed the sale was canceled without providing a refund. On July 26, he instructed me to pay via Pay Card, prompting me to create an account and submit the $[redacted] by 9 a.m. that day. Despite my bank deducting the funds promptly, I have yet to receive the phone as of August 12. The listing remains marked as pending, with the shipment date continuously postponed. Despite my numerous unanswered messages, he seems to be advertising other items for sale. Ultimately, I opted to purchase the phone from Total Wireless. Mathew I. hasn't offered an explanation or refund for the undelivered product, leaving me in a frustrating situation with payment made three weeks ago. I have retained all message exchanges on Messenger as evidence.