The following are issues that customers reported to GetHuman about Facebook customer service, archive #1492. It includes a selection of 20 issue(s) reported August 8, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I am having trouble accessing my accounts. This is my official Facebook account. I linked my Instagram account to my Facebook account. However, after one week, my accounts were disabled. I am unable to log in to my Instagram and Facebook accounts. I have always followed the community guidelines and have not violated any rules. I kindly request for assistance in recovering my personal Facebook account and reactivating my Instagram account.
Thank you, Facebook Team
Reported by GetHuman6432936 on Sunday, August 8, 2021 3:32 AM
I am having trouble accessing my old Facebook account. I purchased a new phone over a year ago, and when I tried to log in to Facebook, it prompted me for 2-factor authentication which I do not remember setting up. I have reached out to Facebook support multiple times, provided my ID as requested, but all I received was a message asking for $[redacted] USD for assistance. My old account contains precious photos and business pages that belonged to my deceased father. I no longer have access to the original email associated with the account, but I believe I updated it to my current email. I have been trying to regain access to my account for the past year without success.
Reported by GetHuman6433734 on Sunday, August 8, 2021 11:37 AM
Dear Facebook Support Team,
I am writing to seek assistance regarding my hacked Facebook account. Despite recovering access to my account through the linked Gmail, the hacker has changed crucial details, including my date of birth. While I have the correct old date of birth, it is now ineffective in unlocking my account. I urgently require access to my account, and I can provide both the current phone number/Gmail associated with the account, as well as the original date of birth. Please help me regain control over my account by verifying this information.
Account Details:
- Account Name: Md Tuhin
- Old Date of Birth: 25/12/[redacted]
- Account Gmail: [redacted]
- Account Number: [redacted]9
Thank you for your prompt attention to this matter, Facebook Security Team.
Reported by GetHuman-udayanfa on Sunday, August 8, 2021 7:09 PM
I have been restricted on Facebook 7 times for 30 days, and believe it is due to my conservative views rather than actual violations. I have shared historical facts that were considered fake by Facebook's algorithms. I sent proof of these errors to Congressional leaders like Jim Jordan. I suspect the use of bots to target conservatives. As a programmer, I have informed Congress about this issue. I am also informing fellow veterans to advocate for laws to regulate large tech companies and prevent unjust censorship like the repeated bans I faced until April [redacted]. The email for contact purposes is [redacted].
Reported by GetHuman6435085 on Sunday, August 8, 2021 7:57 PM
I have been struggling to access my Facebook account for a month now. Whenever I attempt to log in on the app, it requests a login code from the code generator within the app. Unfortunately, since I am unable to log in to the app, I cannot retrieve the code. They mentioned I would receive the code either through SMS or email, but I have not received anything after numerous attempts. I have also tried to verify my account by submitting my ID multiple times - four times with my passport and once with my driver's license. Despite changing my password several times, I have attempted to log in through various browsers on different devices like my phone, computer, laptop, iPad, and Kindle. I'm at a loss for solutions.
Reported by GetHuman-seanok on Sunday, August 8, 2021 8:05 PM
I accidentally broke my phone which had all my main social media accounts linked to Facebook. I recently changed my Facebook password and now I can't remember it. I don't have access to the email associated with the account or other recovery options. I am certain I can prove the account belongs to me and I need to recover it as it is linked to my other social media accounts and I don't know the passwords for those since they are linked to my Facebook account.
Reported by GetHuman-amelmur on Sunday, August 8, 2021 11:01 PM
I've been selling items on Facebook since early [redacted]. Recently, I shipped out an item on August 5th. Unfortunately, the post office associate did not provide a tracking number since I used a smaller envelope. I informed the buyer immediately and they were understanding. However, I am now unable to reach Facebook to ensure I receive payment. I have a screenshot of the conversation with the buyer regarding the postage. How can I proceed to receive my payment for the sale?
Reported by GetHuman-chaoscoo on Monday, August 9, 2021 1:03 AM
While using Instagram, my account got disabled, which is linked to my Facebook account. I suspect my Facebook account has been compromised as well, and I need to recover it because it holds a significant amount of personal data. Upon investigating, I discovered a different email associated with my accounts. Currently, I am unable to log in to any of my accounts on my phone with the number [redacted]. My Facebook ID is Gaurav Kumar with the phone number [redacted].
Reported by GetHuman6435817 on Monday, August 9, 2021 2:16 AM
My daughter was on American Idol when she was 15 years old. We were required to create an account for her, so I linked it to my account. Recently, Facebook implemented a new rule that an account cannot be connected to another, and without any notification, they closed both of our accounts. This is concerning because my daughter had a verified profile with a blue checkmark and has lost thousands of followers as a result. My account is under the name Amy Jackman McIntosh, and hers was named TristanMcIntosh.
Reported by GetHuman-amymcint on Monday, August 9, 2021 2:52 AM
Subject: Help Needed: Instagram Hacked & Linked Facebook Account Disabled
Dear Sir,
My Instagram account was linked to my official Facebook account, which has now been disabled without any explanation. I have followed all of Facebook's community guidelines and have not posted any inappropriate content. My real name Padum Diwakar and date of birth 10/11/[redacted] match the information on my Facebook account. I kindly request your assistance in recovering my official Facebook account. Here are the details:
Name: Padum Diwakar
Date of Birth: 10/11/[redacted]
Gmail Address: [redacted]
Mobile Number: [redacted]
Account Password: pulsarns160
Hacked Instagram Account: _itz_sanam_
Reported by GetHuman-padumdiw on Monday, August 9, 2021 2:56 AM
Subject: Issue with Instagram Account and Disabled Linked Facebook Account
Dear Sir,
I am facing an issue with my Instagram account as it was linked to my official Facebook account, which has now been disabled without any explanation. I have submitted a request to the Facebook team and always adhere to the community guidelines by not posting anything illegal or inappropriate. My real name is Padum Diwakar, born on 10/11/[redacted], and it matches the details on my Facebook account. I kindly request your assistance in recovering my official Facebook account. Here are the account details:
Name: Padum Diwakar
Date of birth: 10/11/[redacted]
Gmail address: [redacted]
Mobile Number: [redacted]
Account password: pulsarns160
I would greatly appreciate it if you could restore my account promptly.
Thank you, Facebook team.
Best regards,
Padum Diwakar
Reported by GetHuman-padumdiw on Monday, August 9, 2021 2:59 AM
Hello. I encountered an issue while trying to access my account on Saturday. Despite using my current password, the system stated it was an old one. I promptly updated my password, but now I am unable to receive the two-factor authentication code. I have granted permission for Facebook to use my camera to capture my ID. What further steps are necessary for me to regain access to my account? I have already changed my password and would like to remove the two-step verification for security reasons.
Reported by GetHuman-vitathed on Monday, August 9, 2021 3:38 AM
I noticed that my post has disappeared and a message saying, "This content isn't available right now" has taken its place. I'm not sure why it would be deleted as I didn't do it. The post is still set to "public," and I can still interact with one of the commenters, but the picture is no longer visible.
Reported by GetHuman6435962 on Monday, August 9, 2021 3:57 AM
Subject: Issue with Instagram-linked Facebook Account Disabling
Dear Sir,
I am writing to inform you that my official Facebook account, which was linked to my Instagram account, has been disabled without any apparent reason. I have already submitted a request to the Facebook team, as I always abide by the community rules and do not engage in any illegal or inappropriate activities on my account. The name and date of birth on my official Facebook account match as follows:
Name: Padam Diwakar
Date of Birth: 10/11/[redacted]
For your reference, the associated Gmail address is [redacted] and the mobile number used is [redacted]. I kindly request your assistance in recovering my account promptly. Thank you in advance for your attention to this matter.
Sincerely,
Padam Diwakar
Reported by GetHuman-padumdiw on Monday, August 9, 2021 4:17 AM
My Facebook account has been hacked. The hacker altered my email, possibly phone number, and password, making it inaccessible to me for recovery. Despite my numerous attempts to contact Facebook for help, I have had no success. I created a second account for my friends and family to report the hacked account, but unfortunately, this account was disabled as well. Even after submitting my ID and sending multiple emails, the situation remains unchanged. The hacker is misusing my sensitive and personal information to impersonate me and engage in hacking and scamming activities.
Reported by GetHuman6436021 on Monday, August 9, 2021 4:31 AM
Hello, my name is Telly Griggs. On Facebook, my name is Prophet Telly Griggs. Someone is posting fake posts and even sharing my driver's license, pretending to be me. I want this account permanently deleted. I created a new account under the name Telly Griggs. I need help with this situation; it's embarrassing and frustrating. They've also changed my email address and password on Facebook, so I can't take any action.
Reported by GetHuman-tellygr on Monday, August 9, 2021 4:37 AM
Dear all, I am seeking assistance regarding my hacked Facebook account. Unfortunately, the hacker changed both the email address and password, leaving me unable to access my account. This is quite distressing as my account holds significant importance to me, particularly for staying connected with family, friends, teachers, and classmates. I am currently a student and rely on this account for my studies. It contains essential pictures, details, and messages that are now inaccessible due to the hacking. I kindly ask for help in resolving this issue as soon as possible. Thank you for any support you can provide.
Reported by GetHuman6436042 on Monday, August 9, 2021 4:42 AM
Dear Sir,
I would like to bring to your attention that my official Facebook account was linked to my Instagram, which has been disabled without any explanation. I have already submitted a request to the Facebook team, as I believe I have adhered to all community guidelines and have not engaged in any inappropriate behavior on my account.
My real name is Anuj Bhardwaj with the date of birth 14/11/[redacted], matching my official Facebook account details. I kindly request your assistance in recovering my Facebook account as my account information aligns with my official documents.
Please prioritize the recovery of my account at your earliest convenience.
Thank you for your attention and assistance.
Warm regards,
Anuj B.
Reported by GetHuman6436089 on Monday, August 9, 2021 5:12 AM
Hello, I need assistance as my account has been compromised. The hacker changed both my email address and password, making it impossible for me to regain access to my Facebook account. This is particularly distressing for me as a student, as the account contains crucial contact information for my family, friends, teachers, and classmates. These are individuals I am currently unable to communicate with due to the unauthorized access. The account also holds significant photos, messages, and details essential for my studies. I would greatly appreciate any help in resolving this matter promptly.
Reported by GetHuman6436042 on Monday, August 9, 2021 5:43 AM
My Facebook account has been hacked, and I am not sure why. It might have been from clicking on a link that someone tagged me in. Since then, I have been unable to log in to my account on any device. The email and phone number associated with the account are also not working anymore. I need to reset my account to receive a code and regain access. Many people I know contact me through Facebook, which I have been using for a long time. Thank you for your assistance.
Reported by GetHuman-jullyben on Monday, August 9, 2021 5:56 AM